Dragonfli Reviews 211

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the effectiveness and quality of the products, noting that they work as specified and provide excellent results for pest control, often without the need for chemicals. Many appreciate the natural and environmentally friendly approach to managing pests, finding the solutions to be efficient and easy to apply. The customer service is also consistently highlighted as excellent, with issues being resolved promptly and efficiently, and staff providing helpful advice and support. However, some people experienced issues with delivery, including delays, lack of tracking information, and concerns about the condition of live products upon arrival due to inadequate packaging for temperature control. A few customers also reported that some products, such as moth traps, did not work as expected, catching unintended insects or failing to attract the target pests.

What people talk about most

Product

Users describe positive interactions with product, consistently finding them effective for pest control and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the effectiveness and top quality of the... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising the speed and efficiency of... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process very easy and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many finding it to be excellent, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amblyseius cucumeris saches are very good and helping me to keep thrips under control. Right now I can’t see any. I’ve also noticed that there are hardly any fungus gnats flying around too. I would... See more

Rated 5 out of 5 stars

Great company quick service. I had a 2 spotted spider mite problem (introduced by a bunch of growing herbs from a market garden). I tried most recommended solutions with no real results (Soap, Neem oi... See more

Rated 5 out of 5 stars

I am so glad I found this company. I didn't want to use any chemicals on my plants when I discovered they were suffering from thrips so have been using predatory mites and sticky traps. It's not an im... See more

Rated 5 out of 5 stars

Banish plum moth Noticed plum moths had invaded the plum tree with many uneatable fruits. Bought a Pheromone trap and immediately noticed many small plum moths caught with the result that there was a... See more


Company details

  1. Garden
  2. Pest control service

Written by the company

Dragonfli offer the widest range of biological pest control solutions in the UK. Recommended by the RHS and with over 20 years of experience tackling garden pests we offer affordable biological controls suitable for any home garden or greenhouse. Compatible with natural and organic gardening we provide information and guidance on all of our biological controls for easy application and success.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

211 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent customer service

Ordered some predators for spider mite, sadly they had mostly all died in transit due to extreme temperatures and were not effective, dragonfli upon hearing the tale of woe sent another batch as soon as they had them. The predators worked extremely efficiently and I would say definitely more effective than spraying my peach tree, they remain slider mite free and now very happy. It’s a no-brainer, if u have spider mite infestation in the glasshouse this is the one!

22 May 2025
Unprompted review
Rated 5 out of 5 stars

SUCCESS AT LAST!

Three months in and I think, finally, I'm winning. Before Dragonfli, I'd tried a professional pest company (extremely expensive and ineffective), moth bombs, sprays, moth traps - some with a little more success than others but nothing seemed to radically reduce the recurrence of the ever-hungry carpet moths. Having read about Dragonfli's nematodes in the press I gave them a go and the moths are very nearly gone. I'd say that you have to be prepared to invest for three or four months, but when I think of what I have spent over the past three years, this is well worth it because IT WORKS!

15 May 2025
Unprompted review
Rated 1 out of 5 stars

Very poor customer service re problems

Ordered nematodes, gel and sprayer. Got everything except the most important thing, the nematodes. When i tried too contact them i found out they didn't take calls except too place orders and i would have too raise the issue of a shortage by email. I did this and received an automated response telling me i may have too wait up too five days for a response. One star for poor picking and packing and follow on customer service.

17 June 2025
Unprompted review
Dragonfli logo

Reply from Dragonfli

Hi Peter,

We're really sorry for the evident packing error on our behalf here. After liaising with you over email we are glad to have resolved this issue for you; having ensured that you will receive the missing nematodes tomorrow.

We are also sorry for the difficulties you had in originally getting in touch with us. We do indeed have an automated email reply set up to provide confirmation to customers that their respective query has been lodged. We do also warn that moderate delays in response rates can be anticipated, particularly in Spring and Summer when we are at our busiest, but we are a hardworking team and do generally get back to everyone within at a least a couple of days.

Our phone lines are indeed temporarily reserved for orders only so we can focus on getting back to all customer queries via email. We find this to be more efficient as customers are able to send pictures and provide more detailed explanations as to their respective pest problem over email. This in turn enables us to provide the swiftest and most appropriate advice.

We hope that having received your missing nematodes tomorrow you'll be able to forgive us this packing mishap and we hope to be of service to you again in future.

Kind regards,

Dragonfli Ltd

Rated 5 out of 5 stars

Dragonfli Roots Boost

I have been using Dragonfli’s Roots Boost for a number of years now in my last two gardens and don’t plant anything without using it.

I am very pleased with the product and Dragonfli have always been very helpful and prompt.

15 June 2025
Unprompted review
Rated 5 out of 5 stars

I’m so delighted with my sachets of…

I’m so delighted with my sachets of amblyseius andersoni! I bought them a few weeks ago, followed the simple instructions and I haven’t seen any gall midge damage on my fuschias. Last year I thought I’d never get rid of the problem. I will definitely be buying more products from this company.

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Noticeably fewer clothes moths

Noticeably fewer moths
It's a little early to tell quite how effective this treatment is being, as I've only been using it for 3 weeks. Everything arrived very promptly and the pheromone traps were easy to set up. To date, they have caught two moths each. I've placed the wasp sachets in the two rooms most affected, and whilst initially I was still finding and killing about 4 moths a day in the top room, this has gone down to about 2 and there are definitely fewer elsewhere. Once the 4 weeks are up, I'll replenish the traps at 6 weeks and see if I need to reorder the wasps.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Moth eggs

We have used the micro wasp packs to eradicate our moth problem. Since using them I have seen only 2 moths- it’s working!!

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Distribution boxes

Used the boxes with combination with thrip killers and it worked a treat. My plants are once again pest free and it couldn't have been easier. Thank you Dragonfli!

26 May 2025
Unprompted review
Rated 5 out of 5 stars

Fuchsia gall mite…

The response of Dragonfli is always fast and helpful. I used the Amblyseius Andersoni Predatory Mite Sachets on my garden fuchsias, after removing the early signs of attack by the fuchsia gall mite, and they're looking fresh, strong and healthy. I've just ordered replacements, as recommended, and hope to keep the plants free from this pest this year.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

nematodes - great service

Initially ordered nematodes which went out of stock. Swift refund then a follow up contact when they came back in stock. They did initially work very well. However, after a few weeks slugs returned. I contacted Dragonfli and within minutes offered to send out replacement. Brilliant service, very responsive and good selection of pest control, delivered swiftly and any errors corrected straightaway.

27 May 2025
Unprompted review
Rated 5 out of 5 stars

Whitefly Killer Cards Subscription

Whitefly Killer Cards Subscription - Encarsia Formosa.
They work!
I used a 4 week subscription in my greenhouse and it has got the whitefly under control - what a relief! It is just so annoying that the cost of the postage makes it such an expensive procedure 😠. Not Dragonfli’s fault though!
Having now seen a vine weevil in the greenhouse, I am now trying a single course of vine weevil nematodes. Hopefully just as much a 5* experience 🤞

30 May 2025
Unprompted review
Rated 5 out of 5 stars

A solution to every pest we have encountered

Excellent products which make looking after plants and getting rid of pesky pests perfectly possible. There is a solution to every pest we have encountered in our plant houses and they work. So you can keep your garden and your house green with a clear conscience!

30 May 2025
Unprompted review
Rated 4 out of 5 stars

So far so good.

So far so good but it’s early days and time will tell but I haven’t come across many moths since deploying these wasps a couple of months ago. Certainly down on this time last year.

11 June 2025
Unprompted review
Rated 4 out of 5 stars

Good service

Good service, easy to use. Impossible to know if the observed reduction in moth numbers caught is down to the wasps, but it stops me having to use insecticide.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Can't fault them

I purchased a pheromone trap, and nematodes to try to get ahead of our "friends" the box tree moth. The nematodes treatment does seem to have halted the caterpillars invasion for now, and i am impressed with this.
I have had little success with the pheromone trap, but the company have been brilliant, even sending a replacement lure. Can't fault them, and i will be back again....already a repeat customer

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Happy Hostas

First time using Dragonfli to order nemaslug, it was initially out of stock but I was kept up to date re when new stock had arrived and it was with me the next day once it was. Excellent customer service and a happy gardener now my Hostas are slug free! Would be happy to visit again when I need to top up.

11 June 2025
Unprompted review

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