Dragonfli Reviews 211

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the effectiveness and quality of the products, noting that they work as specified and provide excellent results for pest control, often without the need for chemicals. Many appreciate the natural and environmentally friendly approach to managing pests, finding the solutions to be efficient and easy to apply. The customer service is also consistently highlighted as excellent, with issues being resolved promptly and efficiently, and staff providing helpful advice and support. However, some people experienced issues with delivery, including delays, lack of tracking information, and concerns about the condition of live products upon arrival due to inadequate packaging for temperature control. A few customers also reported that some products, such as moth traps, did not work as expected, catching unintended insects or failing to attract the target pests.

What people talk about most

Product

Users describe positive interactions with product, consistently finding them effective for pest control and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the effectiveness and top quality of the... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising the speed and efficiency of... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process very easy and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many finding it to be excellent, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amblyseius cucumeris saches are very good and helping me to keep thrips under control. Right now I can’t see any. I’ve also noticed that there are hardly any fungus gnats flying around too. I would... See more

Rated 5 out of 5 stars

Great company quick service. I had a 2 spotted spider mite problem (introduced by a bunch of growing herbs from a market garden). I tried most recommended solutions with no real results (Soap, Neem oi... See more

Rated 5 out of 5 stars

I am so glad I found this company. I didn't want to use any chemicals on my plants when I discovered they were suffering from thrips so have been using predatory mites and sticky traps. It's not an im... See more

Rated 5 out of 5 stars

Banish plum moth Noticed plum moths had invaded the plum tree with many uneatable fruits. Bought a Pheromone trap and immediately noticed many small plum moths caught with the result that there was a... See more


Company details

  1. Garden
  2. Pest control service

Written by the company

Dragonfli offer the widest range of biological pest control solutions in the UK. Recommended by the RHS and with over 20 years of experience tackling garden pests we offer affordable biological controls suitable for any home garden or greenhouse. Compatible with natural and organic gardening we provide information and guidance on all of our biological controls for easy application and success.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

211 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A company you can trust

A company you can trust. Love these guys, kind, responsive and care about the outcome of your order, I ordered lacewing larvae for my aphids and so far so good, its an aphid graveyard.

22 May 2025
Unprompted review
Rated 1 out of 5 stars

God awful company

God awful company, pay £30 for a tub of husks and fras, not one lacewing out of 500. A week of waiting and my plants have already suffered, thanks dragonfli a great birthday present. You literally just sent me a tub of sh**. Answer your phone please.

6 June 2025
Unprompted review
Rated 1 out of 5 stars

Disappointed

Disappointed, slow dispatch, on arrival 9 out of 10 dead.
1 pretty pricey ladybird.

29 May 2025
Unprompted review
Dragonfli logo

Reply from Dragonfli

Hi there,

We're very sorry to hear of your negative experience so far and we're eager to rectify this situation for you.

We could not locate an order number, or query in our inbox, under 'First Construction'. Please could you email our customer service team at sales@dragonfli.co.uk with your order number and they'll be able to swiftly resolve your concerns.

We also don't supply any of our Ladybirds in units of 10, so are a bit puzzled as to the nature of your feedback.

We look forward to hearing from you and apologise again for the disappointment caused thus far.

Kind regards,

Dragonfli Ltd

Rated 5 out of 5 stars

Quick delivery

Ordered nematodes to treat leather jackets and lawn grub repair boost. Really impressed how quickly they have arrived. Ordered on a Thursday afternoon, standard delivery and arrived Saturday morning by 0930! Now time to get rid of these pesky leatherjackets!

26 April 2025
Unprompted review
Rated 5 out of 5 stars

Great company, effective nematodes

I've used the fungus gnat nematodes many times, and they are crazy effective with minimal work involved. I usually see a visible reduction in about 4-5 days. I use the yellow stickers alongside. The only reason I keep buying is that I have a habit of buying plants and every now and then a new one comes with fungus gnats.

They have quick dispatch and I've never had any issues with deliveries. Happy to recommend then to others!

6 March 2025
Unprompted review
Rated 5 out of 5 stars

Fungus Fly Killer Nematodes from…

Fungus Fly Killer Nematodes from Dragonfli are always the best. I buy those twice a year, treat all my plants at home. No chemicals, no stink, just nature handling business. 10/10, would deploy again!

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. Super fast delivery and great customer service. Products did the job a described. Would 100% recommend

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Purchased the cucumeris to address a thrip infestation on multiple house plants. Since applying and waiting a few days, I have not seen any adult thrips or new larvae. Very impressed and will be purchasing again if they return in the future.

11 March 2025
Unprompted review
Rated 5 out of 5 stars

I ordered fungus gnat nematodes and…

I ordered fungus gnat nematodes and they solved the issue with long term effect (it’s 5 months later and not a fly in sight!).

We had tried numerous other things to solve the problem, including completely replacing pots and the soil, washing the roots etc and nothing worked. There were quite a lot of nematodes provided so I probably put more in than would be advised however there was an immediate reduction in new flies and perhaps one further generation of flies before it all stopped.

We used the sticky traps to keep monitor on how many flies were present and to reduce the impact of the pest as it was an indoor plant. These were really effective for this purpose.

11 March 2025
Rated 5 out of 5 stars

Excellent product

Excellent product, arrived quickly and has quite literally destroyed those horrible little pests(fungus gnats). Top quality product and top quality service 👌🏼

20 February 2025
Unprompted review
Rated 1 out of 5 stars

They don’t hatch. Woeful customer service

They don’t hatch. The eggs remain in the packet. Nothing happens!

10 March 2025
Unprompted review
Dragonfli logo

Reply from Dragonfli

Hi Leigh,

We are sorry to hear that you were originally disappointed with your order and that you did not enjoy your compensatory replacement sachets either.

We would just like to again hopefully clarify why you did not achieve the immediate results you had envisaged with our Moth Egg Killer.

The sachets release thousands of tiny parasitic wasps, tricky to identify with the naked eye, over a period of four weeks. Over these weeks it is hoped that enough of the wasps will have parasitised enough Clothes Moth eggs to reduce the emergence of further damaging Clothes Moth larvae. The wasps themselves will not kill the larvae that are already active so the best way to combat these is to catch them in our traps when they are adult, flying moths.

Once the wasps have cracked the life cycle, and the traps have caught enough of the male adults to reduce mating sufficiently, you should see a reduction in infestation levels and hopefully no further damage to your clothes and belongings. This is why we say that repeat treatments are required, as it can take multiple applications before the life cycle is broken; allowing more wasps to parasitise any eggs that were laid after the first round of wasp emergence had elapsed.

In compensation for your negative experience you were supplied with an additional compensatory order and then a full refund for your original order so we are sad to see that you have left us a negative review for the service provided.

We hope that you may wish to consider our products again and once again apologies for the distress our order has caused you at this point in time.

Kind regards,

Dragonfli Ltd

Rated 5 out of 5 stars

Fungus gnat free at last

Highly recommend fungus gnat nematodes tried everything else nothing worked thought I was going to have to bin all my house plants
One application and all the grubs were gone and only saw one fly in that time. I will apply again just to be sure but definitely worth trying these

22 February 2025
Unprompted review
Rated 5 out of 5 stars

slug killer nematodes and fungus fly infestation.

I have used the slug killer nematodes, as well as the fungus fly nematodes. Both produced visible results within days, and in the case of indoor fly infestations, my house stayed fly-free until I brought in an infested compost a couple of years later. So, I have bought again and will re-Order in future. Not ever going to bother with pesticide poisons ever again, as they don't actually work!

As I also had fruit flies, I ordered sticky traps, which are amazing - I am really pleased to see the pesky little things stuck on there!!!

30 January 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look