Dragonfli Reviews 211

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the effectiveness and quality of the products, noting that they work as specified and provide excellent results for pest control, often without the need for chemicals. Many appreciate the natural and environmentally friendly approach to managing pests, finding the solutions to be efficient and easy to apply. The customer service is also consistently highlighted as excellent, with issues being resolved promptly and efficiently, and staff providing helpful advice and support. However, some people experienced issues with delivery, including delays, lack of tracking information, and concerns about the condition of live products upon arrival due to inadequate packaging for temperature control. A few customers also reported that some products, such as moth traps, did not work as expected, catching unintended insects or failing to attract the target pests.

What people talk about most

Product

Users describe positive interactions with product, consistently finding them effective for pest control and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the effectiveness and top quality of the... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising the speed and efficiency of... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process very easy and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many finding it to be excellent, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amblyseius cucumeris saches are very good and helping me to keep thrips under control. Right now I can’t see any. I’ve also noticed that there are hardly any fungus gnats flying around too. I would... See more

Rated 5 out of 5 stars

Great company quick service. I had a 2 spotted spider mite problem (introduced by a bunch of growing herbs from a market garden). I tried most recommended solutions with no real results (Soap, Neem oi... See more

Rated 5 out of 5 stars

I am so glad I found this company. I didn't want to use any chemicals on my plants when I discovered they were suffering from thrips so have been using predatory mites and sticky traps. It's not an im... See more

Rated 5 out of 5 stars

Banish plum moth Noticed plum moths had invaded the plum tree with many uneatable fruits. Bought a Pheromone trap and immediately noticed many small plum moths caught with the result that there was a... See more


Company details

  1. Garden
  2. Pest control service

Written by the company

Dragonfli offer the widest range of biological pest control solutions in the UK. Recommended by the RHS and with over 20 years of experience tackling garden pests we offer affordable biological controls suitable for any home garden or greenhouse. Compatible with natural and organic gardening we provide information and guidance on all of our biological controls for easy application and success.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

211 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Moth eradication

We have tried all sorts of ways to get rid of moths in the past with only partial success. When we used Mini Monstera Leaf Green sticky Traps we eradicated the moths completely. If moths become a problem in the future I will definitely buy them again - I would highly recommend them.

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Blue on blue attack on clothes moths


I am very happy with the idea of using biological weapons such as this ......... I have several traps in place and only one moth caught after the wanton destruction of some cashmere sweaters and an oiled wool submariner sweater last year. I am confident I have sorted the little sh*ts out. Also now using the Clothes Moth gg killer sachets which I am hoping will interrupt the breeding cycle of any still left!

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Thrip Attack: Resolved!

I ordered an army to attack a very heavy thrip infestation I had. I lost a plant in the process and a few monstera leaves. However, my monstera, beaten up as she is, is standing strong. The pothos even better.
A combination of loose army and sachets, as well as the black oil soap is what did it for me. I watched too many Youtube videos, but I recommend learning their full life cycle and how to attack each one effectively. I was going to get even stronger reinforcement, but it is hard to maintain high-heat in cold humid england.
A lot of patience is needed. I really wanted to try a more eco friendly way instead of strong pesticides, and I am so happy it worked. I have not seen an adult thrip in ages and I hope to never see them again.
Their customer service is lovely and the orders arrive fast and promptly.

29 January 2025
Unprompted review
Rated 4 out of 5 stars

Moth control - parasitic wasps

These are very convenient to use and have done good job generally in helping us control our moth problem. After using them for many months we are now only seeing a very few moths…but I think you have to keep going with them and use them pretty much all the time. You need the traps too, so that you can see if adults are still around.

20 January 2025
Unprompted review
Rated 4 out of 5 stars

Good company, maybe tape the tubes.

I ordered Ambuleris Cucumeris from Dragonfli. The tube on arrival had become open in transit and some of the mites had fallen into the package and died. I let customer service know though the mites in the bottle were still alive. Maybe the tube needs tape for postage. My first order months previously came with no issue and the mites themselves are fantastic. I have reordered with the company since this order as they are trustworthy and the product works. Would recommend people sign up to the email newsletters as they have alot of deals available like 20% off products that are popular.

19 November 2024
Unprompted review
Dragonfli logo

Reply from Dragonfli

Hi Abi,

Thank you so much for sharing such kind feedback, we are delighted to hear that you are happy with our predatory mites.

We do apologise with regard to the loose tube you received on this occasion. This is not something that is frequently flagged as an issue so presumably there was a rare packing error on our behalf here whereby the lid was not tightened sufficiently.

We're glad you were able to make use of the mites regardless of this but of course, as per our arrive alive guarantee, please always make sure to let our team know and you will be compensated for insect casualties incurred in transit.

Thanks again for ordering with us and we look forward to being of further assistance to you in future.

Kind regards,

Dragonfli Ltd

Rated 5 out of 5 stars

Great service

Great service, quick delivery and product as described. Thank you.

4 November 2024
Unprompted review
Rated 5 out of 5 stars

Thrips products great

I used the thrips products including the live mites and slow release pouches after treating my plants with neem oil for several weeks beforehand. The products came quickly and 2 orders of live mites seem to have worked really well.

The sawdust stuff the mites come in is a little messy and since you can’t see the mites it is hard to know how much you should be putting on per plant. However overall super pleased with the products.

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Would really recommend trying if your struggling

They actually don't just eat thrips, they eat a few different things, which is useful because I thought all the pests I had were thrips - they weren't, but the mites don't seem picky. You can definitely see them, which takes a hot minute to move past but it is a good thing really as well, a) there's definitely plenty of living mites in these packets and b) I find they will all crowd together when they appear to have found some food which makes it easier for me to find the problems. Also they don't need any maintenance and it's working pretty well, better than I've found with spraying plants with bug spray actually. My plants are finally starting to recover, the delivery is also easy and you get a little leaflet explaining everything

29 November 2024

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