Dealt with Nichola throughout , exceptional experience, difficulties faced on my part but all handled with patience and professionalism. Cannot speak highly enough of Nichola and this company Love... See more
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We have used Dragonfly for our own medical policy - but this year we added our staff onto it and Rachel was so helpful throughout the process, nothing was too much trouble, quickly responded and answe... See more
Due to vastly increased cost over the last few years we were reluctantly resigned to giving up on our business healthcare completely after 15 years of cover with the same provider. Mark at Dragonfly... See more
Nichola has provided excellent customer service yet again! From first contact her commitment to provide the best product and value for our needs shone through. For a personalised, competitive service... See more
Company details
Written by the company
We are a family-run business providing access to affordable personal healthcare insurance. We treat you how we would treat our own family members and you deal with us directly; no call centre team at Dragonfly Crowd.
Contact info
St George's Square, BL1 2HB, Bolton, United Kingdom
- 01204 866902
- info@dragonflycrowd.co.uk
- dragonflycrowd.co.uk
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Exceptional service
I can't speak highly enough about the incredible service and expertise provided by Cive at Dragonfly Crowd Ltd. From start to finish Clive has exceeded my expectations in every aspect.
The level of professionalism demonstrated by Clive is unparalleled. He went above and beyond to ensure a seamless experience.
If you're searching for a company that prioritises excellence and customer satisfaction, look no further than Dragonfly Crowd Ltd. Thank you to the entire team for a job well done!
Not pushy, well-informed and honest. What more can you ask from a sales person?
Considering the initial contact was a cold approach, I found Mark at Dragonfly Crowd to be a pleasant salesperson to engage with. He's clearly knowledgeable, listened to my requirements and, fairly quickly, came back to me with various options in the marketplace. He didn't try and push me toward any particular provider, he just gave me all the facts and gave me time to make my mind up. I had been with my previous broker for around 10 years but Mark's approach persuaded me to switch. We've just been through the first renewal process - at the end of which, I elected to stick with what I have - and Mark was just as good to deal with, the second time around. Again, there was no pressure to make a change (even though I'm sure it could have benefited him if I had switched providers). Another key point: Mark does what he says he will, when he says he will do it. Might sound simple, but this puts him way ahead of many sales people I interact with. I'm very happy to recommend Mark Chadwick and Dragonfly Crowd.
Fantastic Service very professional and…
Fantastic Service very professional and Mark was super efficient and very easy to speak with would 100 percent use them
Excellent customer service
Excellent customer service. They do there upmost to get you the best prices, would highly recommend.
Great to have a human to talk to not a robot :)
Excellent Service once again
Excellent Service once again
Straightforward renewal with good options provided.
excellent service from a local company
we as a business renew our staff healthcare annually. Simon from Dragonfly has been in charge of our account for quite a few years now. He has saved us thousands of pounds over the years. Whatever he says he is going to do it is done promptly, never have we had to contact him to ask what is happening.
Second year of excellent service
This is the second year we have spoken to Mark Chadwick concerning our companies Private Health Care. Like many others, our policy for 2024 almost doubled. Mark contacted several companies on our behalf. Mark explained very clearly what was being offered by each company and how much it would cost. He was very patient, very helpful and never pushy. If I said I wanted to discuss options with colleagues or needed time to think I was never made to feel under pressure to make a decision. We have now renewed our policy with his help and God willing we will be talking to Mark again in 12 months time for our next renewal
Dragonfly Crowd provide a great service…
Dragonfly Crowd provide a great service in reviewing the market and providing the best quotes for the end customer. This is the second time we have used them and find their advice and customer service to be excellent.
Excellent Service
We have used Mark from Dragonfly for the last 2 years he has been professional and polite throughout working to get the best price for our Healthcare. He took all the hassle of having to look around for the most competitive price with all the necessary benefits still intact. I would highly recommend.
Highly recommended.
Due to vastly increased cost over the last few years we were reluctantly resigned to giving up on our business healthcare completely after 15 years of cover with the same provider. Mark at Dragonfly came to to us highly recommended and has worked magic. He has pulled out all the stops to find us the cover we want with a major provider at a fraction of what we were paying.
Prompt, Professional, Friendly and Trustworthy
Professional, friendly and prompt advice on my renewal from Mark.
He reviewed the market for cover and premium.He used the information to negotiate an 8% reduction in the premium originally offered by my existing provider.
Based on my experience, highly recommended.
Efficient & Trustworthy Service
The team from Dragonfly sort out our yearly medial insurance and remove the burden of researching and comparing - as a small business we do not have the time or knowledge to do this, but are in good hands with Dragonfly Crowd - highly recommend :-)
Mark has been extremely helpful with…
Mark has been extremely helpful with our health insurance renewal - he gave me the confidence that he understands our needs and policy cover interpretation and wasn't just looking to try and save money but made sure that we have the right level of cover for our requirements with this type of insurance. Good to be able to speak through our renewal options with someone who understand the market and policy wordings.
Renewal
I was called prior to my renewal and Mark was very helpful in trying to obtain a further discount from Vitality Health. No hassle and very helpful.
Right policy for our company needs.
Mark from Dragonfly understood our needs and what we were looking for in a private medical insurance policy for our key members of staff. He was efficient, informative and came up with the right deal at the right price.
Heathcare Insurance
Mark has saved us a lot of money on company health insurance. I would recommend Dragonfly based on our experience of them.
Excellent Service
Mark Chadwick was so friendly and helpful and went out of his way to sort things out for me I highly recommend and look forward to having my policy through your company many thanks
Jane Sait
Expert advice, highly recommended
Needed an expert to guide us through merging two policies, Clive was the right person for the job. Dragonfly were thorough and professional throughout. We were guided through the process, our options, the pros & cons of the various policies.
IMPRESSIVE SERVICE
IMPRESSIVE SERVICE.
I was extremely pleased with the service quality of this company, in particular Paul Gornal whose efforts to find me the best deal were exemplary.
A very professional service indeed and communications were excellent — a rare thing these days . I am delighted to highly recommend. JP
Wonderful service
Wonderful service, as usual from Dragonfly Crowd. A special thanks to Emilie Allred for her prompt turnaround on our renewal offers.
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