Looked like a good product(s) Affordable too. Bought/ordered the product, then nothing. Order didn't arrive, hard to track, no response after several emails to their customer support. Shocker, you c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hello, The Dragons Head Shop Ltd cannot fulfil orders at the moment due to unforeseen circumstances. The owner passed away suddenly. This is a family member trying to sort out estates. We will try t... See more
Discreet, pretty good selection although couldn’t find exactly what i wanted. Fast delivery considering. The pipe i got is excellent quality but has 2 major drawbacks- the tapered stem makes it hard t... See more
Haven’t received parcel at all payed extra for tracking number and everything haven’t received anything. Can’t even see where it is as tracking number don’t work will never be using this site again I... See more
Company details
Written by the company
Dragons Head Shops based in London, UK Dragons Head Shop is an online-only store selling smoking, vaping and CBD products globally, operating from the UK. The store's main focus is the supply of high-quality Smoking and Vaping Accessories, such as Hand Rolling Papers (HMRP), Hemp-based CBD Oil Based Products, Shisha Tobacco flavours and accessories, Water pipe Bongs & Hookahs and many more. Their aim is to provide a one-stop shop for all smoking and vaping related needs with competitive pricing and hassle-free shipping and returns. They strive to stock only the best available products
Contact info
14 Broadview Road, SW16 5AU, LONDON, United Kingdom
- +442038240599
- lee.brook@dragonsheadshop.co.uk
- dragonsheadshop.co.uk
3.3
Average
248 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Discreet
Discreet, pretty good selection although couldn’t find exactly what i wanted. Fast delivery considering. The pipe i got is excellent quality but has 2 major drawbacks- the tapered stem makes it hard to push the residue baxk into the bowl & as it’s almost perfectly symmetrical it’s easy to lose focus of the “top”’so u rish tipping your gear out - a lot! I used a sharpie to mark the top - a decal along the top especially around the hole would be a great improvement
1 September 2022
Bottom of the pile.
Pretty disgusted with dragons head shop. As a new customer, I ordered 10 cans of nicotine pouches and only 2 cans arrived, I've sent 2 emails in 48 hours with zero response. My usual supplier is a little further afield and as expected the dispatch is a little longer despite them being cheaper. Either way I wanted to support local business, but instead got completely shafted! Stay away!
6 September 2022
Unprompted review
Always on time
Always on time. Happy with the product. I'm a regular customer from a different country, not a problem with these guys.
23 August 2022
Really impressed with this vape juice
9 August 2022
Reply from Dragons Head Shop Ltd
Thank you, Tajinder.
Great and quick service and are always…
Great and quick service and are always transparent.
13 July 2022
Reply from Dragons Head Shop Ltd
Thank you, Kenny.
Very reliable
12 July 2022
Disappointing and frustrating
I was disappointed with the customer service and the glass cigarette holders(description on website)weren't cigarette holders,but one hitters ! I called a couple of times,left a message,wrote an email to check why after paying £11.00 for next day delivery my parcel arrived 4 or 5 days later,past the date I needed it for!! It left me annoyed and frustrated with the service and the product.
10 July 2022
Highly recommended
Very accommodating staff, great pipe - really thick glass which heats up slowly and helps reduce burning. Highly recommended.
27 June 2022
First time customer of DHS
First time customer of DHS. Bought some mini glass pipe oil burners.
They were a lot smaller than what I thought I was getting, They are so small and petite and very handy for travelling or concealing. Interestingly, women love the small size too. Definitely good for an accessory, but too small for a main pipe.( good quality though)
24 June 2022
Fantastic range of products and great customer services.
Great range of products, some unique to Dragons Head Shop at very competitive prices and great customer service with a nice personal touch. I would highly recommend this store, which have done with some friends. I have never come across the XXL pipe anywhere but on this site, and this big boy hits you hard and is fantastic quality too. I will certainly make further purchases from Dragons Head Shop in future.
19 June 2022
Reply from Dragons Head Shop Ltd
Thank you, Stuart. I'm happy the pipe measured up.
Reply from Dragons Head Shop Ltd
Thank you, Mr McPhee. We look forward to seeing you in the shop again soon.
Reply from Dragons Head Shop Ltd
Hi Morgan
I’m sorry to hear that you did not receive your expected order.
Please, could you email me directly at lee@dragonsheadshop.co.uk with some further details including pics of the product and I will investigate this with our dispatch team.
Kind regards
Lee
Great and helpful
Nothing but helpful even with the issues in postage thanks for all your help and dragons head shop
2 June 2022
Reply from Dragons Head Shop Ltd
Hi Alan, apologies, it appears that you have not received my reply to your email. I sent this last week in reply to your query. The items were sent last Monday and we would normally expect them to be delivered by Wednesday. That is the stated goal of the Royal Mail (48 hours), they do not however, guarantee this. In my reply to your email I had suggested that you contacted me again if your items had not arrived by Friday. I had not heard back from you, on checking however, it appears your parcel has not arrived. I would be happy to send out a replacement on Monday when we are open again and the Post Office is open again. I hope this clarifies the situation; feel free to message direct to enquiries@dragonsheadshop.co.uk
Kind regards
Lee
Top quality
Great company, fantastic products and excellent customer service, here is my first choice every time.
28 May 2022
Reply from Dragons Head Shop Ltd
Thank you, Joshua. Your comments are extremely welcome.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.