Dresslova Reviews 

98
TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciated the dresses' beauty and quality, often finding them to match website images and featuring luxurious materials or good stitching. Some also highlighted fast shipping and perfect fits, including custom-sized items. However, some people mentioned significant order and delivery issues, such as long waits, items not arriving, or being sent to wrong addresses. Other reviewers were not happy with product quality, citing inferior materials, items not matching descriptions or website photos, and poor construction. Many also reported sizing problems, with garments not fitting despite adherence to size charts.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and sizing. Many customers express satisfaction with... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers expressing delight over beautiful... See more

Order

Reviewers express significant dissatisfaction with their orders, citing issues with sizing despite carefully... See more

Delivery service

Consumers find delivery service to be ambiguous, with some experiencing incredibly fast shipping and timely... See more

Website

Users describe ambiguous interactions with the website, with some expressing satisfaction after being... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The dress is beautiful and it arrived in good condition, though it needed a good iron. However, it was way too wide for me so I had to take it to a tailor to get it fixed. Thanks anyway.

Rated 4 out of 5 stars

Great, the fabric could indeed be better. But overall excellent. This is a birthday gift I bought for my sister

Rated 5 out of 5 stars

The quality of the clothes are actually really nice, I was skeptical about it but so far I have bought two dresses and both are good quality. I would say size up, as it tends to get a bit tighter arou... See more

Rated 1 out of 5 stars

Do NOT buy anything from them. Take a screenshot of the dress you want, Google image reverse search it and find the dress through original seller or a different shop. Listen to everyone... See more

Company replied



Contact info

3.1

Average

TrustScore 3 out of 5

98 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(98)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Horrible Experience! So Disappointed!

The company is not helpful to get information from the delivery company. They keep saying it’s on the logistics company and do not sort out the customer’s problem. I don’t believe the delivery company is the issue as I placed an order with them and I arrived perfectly. I am no interested in this dress anymore but I want a refund and they won’t pay me back till they receive the dress. How is this my fault if they won’t liaise well? Horrible company and a major regret to order from them.

9 October 2024
Unprompted review
Dresslova logo

Reply from Dresslova

Dear, I am really sorry. We handed the goods over to the logistics company. We are very sad if the goods are lost. We have to give time to seek a reply from the logistics company. If it is really lost, we will reissue or refund you. , instead of saying that you will not be refunded, please understand and wait patiently.

Rated 1 out of 5 stars

Really disappointed

Really disappointed, read the online reviews and thought it would be okay but unfortunately i ordered a dress 40 days ago and i am still waiting for it. Every time i get in touch with them they say “will be shipped next week” not sure how many next weeks i have to wait now. The dress was presale but it said 15days delivery and i have a screen shot of this. They've refused to give me a refund too, so im not sure what im meant to do now. I personally would not recommend this website unfortunately

26 September 2024
Unprompted review
Dresslova logo

Reply from Dresslova

I'm sorry, but the clothes for pre-sale need to be designed and produced by the factory before they can be shipped. We have stated in the detailed title of each piece of pre-sale clothes that it will take about one month to ship. 15 days refers to the time it takes for the logistics company to deliver the goods after shipment, not the delivery time. If you don't want to wait, we can refund you.

Rated 1 out of 5 stars

Got 2 dresses

Got 2 dresses. Nothing us described on website and shown on pictures. They steal images from another brands and sell dresses with poor quality and wrong measurements. Please save your money and time. DO not buy anything on their website. And I am not sure that other reviews are real person.

16 June 2024
Unprompted review
Dresslova logo

Reply from Dresslova

Dear, I'm sorry to bring you a bad shopping experience. Other customers who bought our skirts are still satisfied with our quality. What is your order number? What are you dissatisfied with the quality? Please tell us so that we can make better improvements to the quality.

Rated 4 out of 5 stars

I love the style of this dress

I love the style of this dress! It's so elegant, and the fabric is incredibly soft. My only complaint is that my preferred color was out of stock, so I ended up going with the pink one. The pink still looks great though, and I'm happy with my purchase!

16 August 2024
Rated 5 out of 5 stars

I picked out a dress for an upcoming…

I picked out a dress for an upcoming birthday party and got some really helpful advice from the seller. They helped me choose a dresswith a beautiful color, a great design, and a perfect fit. I ordered one size up for the length, and it fits just right.

11 August 2024
Rated 4 out of 5 stars

I was getting ready for a…

I was getting ready for a 30th-anniversary party and ordered a small, but it was a little too snug. Customer service was amazing and helped me with a size exchange right away. I felt so comfortable in this dress and danced all night without any problems.

30 July 2024
Rated 5 out of 5 stars

I bought a 2XL

I bought a 2XL, and it's a tad looser than I expected, but it still fits fine. Honestly, I'd rather have it be a little too big than too small.

1 August 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look