Driven Motorgroup Reviews 604

Reply from Driven Motorgroup

Jul 22, 2019

Hi Avril,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.

We’re thrilled that the team’s service was so fantastic.

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Reply from Driven Motorgroup

Jul 22, 2019

Hi Simon,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.

We’re so pleased that the team’s service was so friendly and polite and equally that this was matched by our choice and prices!

Thank you for your recommendation and your loyalty and we hope to see you again.

Thanks Dan

Reply from Driven Motorgroup

Jul 22, 2019

Hi Stan,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.

We’re delighted that the team’s service was so excellent.

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Reply from Driven Motorgroup

Jul 22, 2019

Hi Wayne,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to Jeanette.

We’re thrilled that the Jeanette’s customer service was so excellent and that we delivered on our promise, that’s only our aim.

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Reply from Driven Motorgroup

Jul 22, 2019

Hi Angela,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them. We’re delighted that the team’s service was so excellent.

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Reply from Driven Motorgroup

Jul 16, 2019

Hi Sarah,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.

We’re delighted that the team’s service was so helpful and that you find the same from our service team.

Thank you for your recommendation and your loyalty and we hope to see you again.

Thanks Dan

Reply from Driven Motorgroup

Jul 29, 2019

Hi Steven,

Thank you for your feedback and we are very disappointed that you feel this way. We would like to reassure you that your vehicle was properly checked as part of our rigorous pre-sales process. The air conditioning was fully re-gassed before the car was ready to sell and was checked again before handover. Unfortunately, as we both realised much later, there was a small hole in the air conditioning which was creating a slow leak. We were naturally very unhappy and disappointed about this and as such were more than happy to repair and pay for this. Unfortunately, due to a delay in receiving the invoice, reimbursement was delayed and we can only sincerely apologise for this.

Due to the nature of reselling pre-owner cars, we cannot always commit to there being two keys with the vehicle. We were of course happy to pay the £140 for you to get a second key, particularly given the delay to the reimbursement and as a gesture of good will.

Steven, we genuinely hope that you are now happy with your vehicle and are disappointed that you did not receive the buying experience that we want all of our customers to have and thankfully, that the vast majority do.

We remain confident in our vehicle checking process as this is completed to a very high standard and are equally confident that this was an unfortunate exception to this. That being said, please don’t hesitate to contact us again, should you require anything else.

Thanks
Dan

Reply from Driven Motorgroup

Jul 13, 2019

Hi Liam,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to Jack.

We’re delighted that he helped you find your 4 Series.

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Reply from Driven Motorgroup

Jul 13, 2019

Hi Mike,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Reply from Driven Motorgroup

Jul 13, 2019

Hi Paul,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.

We’re delighted that your experience was so great and you couldn’t find a fault, that’s our aim!

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Reply from Driven Motorgroup

Jul 13, 2019

Hi Rebecca,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them .

We’re delighted they helped you find your car and that you’re another happy customer.

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Reply from Driven Motorgroup

Jul 13, 2019

Hi Craig,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them .

We’re delighted that you found them so great and that they helped you find your car.

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Reply from Driven Motorgroup

Jun 14, 2019

Hi Neil,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to Carl and Jeanette.

We’re delighted that their product knowledge was so good and that they helped you find your car.

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Reply from Driven Motorgroup

Jun 14, 2019

Hi Simon,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them. We’re delighted that the team were friendly and that you were made to feel comfortable with us.

Thank you for your recommendation and we’re so pleased that you’re over the moon with your new car.

Thanks Dan

Reply from Driven Motorgroup

Jun 12, 2019

Hi Declan,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.

We’re delighted that the team were friendly and that you were made to feel comfortable in your experience with us. Giving you such a pleasant experience our aim!

Thank you for your recommendation and we hope that you are enjoying your new car.

Thanks Dan

Reply from Driven Motorgroup

Jun 12, 2019

Hi Car,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.

We’re delighted that you found our service so friendly and welcoming and that you’re happy with your car.

Thank you for your recommendation and we hope that you are enjoying your new car.

Thanks Dan

Reply from Driven Motorgroup

Jun 12, 2019

Hi Harra,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.

We’re so pleased that our team supported you in finding the C-Class and the MOT and Service is only what we like to provide in order to give our customers the assurance we believe is important when buying a new car.

Thank you for your recommendation and we hope that you are enjoying your new car.

Thanks Dan

Reply from Driven Motorgroup

Jun 12, 2019

Hi Catharina ,

Thanks so much for your feedback. We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to Jack and Jeanette.

We’re delighted that you felt that they went the extra mile again and that you and your fiancé are happy with you car.

Thank you for your recommendation and we hope that you are enjoying your new car again.

If we don’t see you again before your wedding, have an amazing day and sincerest best wishes for the future 👰🏼 🤵

Thanks Dan