Vikram and Jack were very helpful whenever I wanted specific info both before and after my 2 x RockTek G2 TV Boxes purchase. Early days maybe, (one week). However I've found the box works very well, e... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've bought a number of high price consoles and laptops from droix over the years, including the win max 2 2025 a week ago, which I got to replace my broken win max 2 2024 (my fault lol). As usual dr... See more
Company replied
I was eyeing the AYN Odin 3 for quite a while and was pleasantly surprised that it was available to purchase. It was quick to arrive and I am thoroughly happy with the product and service, it came wit... See more
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I found their customer service to be excellent. I ordered an AYN Odin 2 Portal. It arrived the next day even though I didn't pay extra for that. Once received I found out I'd ordered the original Odin... See more
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Company details
- #33 of 84 best companies in Computer Shop
- #21 of 70 best companies in Electronics Company
- #6 of 9 best companies in Home Theatre Shop
Written by the company
For over 11 years, DROIX is a UK Leader and has been growing worldwide in handheld gaming and tech solutions. Discover top-tier handheld PCs like the GPD WIN 4 and WIN Max 2, versatile Android consoles such as the AYANEO Pocket S and AYN Odin 2, retro gaming devices, and portable monitors for work and gaming. Our Mini PCs, USB 4.0 cables, docking stations, and USB hubs are perfect for home, work, and business needs. Enjoy excellent customer support, great reviews, and overnight UK shipping. Join us for the best in gaming and productivity
Contact info
54C Expressway Studios, North Woolwich Road, E16 2AA, London, United Kingdom
- 02037406830
- support@droix.co.uk
- droix.co.uk
4.8
Excellent
953 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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No complaints at all
Came on time, in a good state.
The win mini is a great little gaming machine, too
29 January 2026
Unprompted review
Reply from DROIX
Thank you for the feedback! The Win Mini is a unique piece of engineering, and we’re glad to hear it’s performing well for you. It’s a great choice for anyone looking for that perfect balance of portability and power. Happy gaming!
Great service next day delivery thanks
Great service next day delivery thanks
29 January 2026
Unprompted review
Reply from DROIX
Thank you for the feedback! We take great pride in our fast shipping and reliable service. We’re glad we could meet your expectations with next-day delivery. Thanks for choosing DROIX
Fast delivery and good customer experience
After ordering the product, it arrived the next day and although after 2 days of using it I started having issues so I contacted support and I got a reply within 24hrs and even with the fact I had to send the device back, everything was resolved in less than a week and I got my device back.
21 January 2026
Unprompted review
Reply from DROIX
Thank you so much for sharing your experience! While we always aim for a perfect start, we know that technology can sometimes be unpredictable. We’re thrilled to hear that our support team was able to get you back up and running in less than a week. We believe a great product deserves equally great support. Enjoy your device, and don't hesitate to reach out if you need anything else!
Reply from DROIX
Thank you so much for the 5-star rating. We’re thrilled to hear that you’re happy with the device and that our delivery met your expectations. Building trust with our customers is our top priority, so your feedback means a lot to the whole team. Enjoy your new tech!
This was my 2nd purchase from Droix. Perfect
This was my 2nd purchase from Droix and both times have been perfect. The website was easy to navigate, purchasing was simple. Notifications were timely and not much. Ordered at weekend and was delivered at the start of the week. Great quality products
Highly recommended
17 January 2026
Unprompted review
Reply from DROIX
Welcome back! We are thrilled to hear that your second experience with DROIX was just as perfect as the first. We work hard to keep our website simple and our shipping fast, so it’s great to know your order arrived right at the start of the week. Thank you for the high recommendation—we look forward to serving you a third time!"
Great Retailer
Was very easy to purchase from offering a variety of payment methods and delivery was super fast.
10 January 2026
Unprompted review
Reply from DROIX
Thank you for the fantastic feedback! We aim to make the entire process from checkout to delivery as seamless as possible. It is great to hear that you appreciated the payment options and that your order arrived quickly. Thanks for shopping with us!
Wonderful service
I don't usually write reviews but DROIX were amazing. I ordered a handheld device that was impossible to get elsewhere. They delivered SO quickly- within a day of ordering so I could gift in time for Christmas. When I emailed customer service, the reps were prompt and polite. Great service.
23 December 2025
Unprompted review
Reply from DROIX
We can't thank you enough for the 5-star review. It is fantastic to hear that you had such a positive experience with both our shipping speed and our customer service team.
At DROIX, we pride ourselves on stocking unique devices and getting them into our customers' hands as fast as possible, so your feedback validates all our hard work. We are glad the handheld made it there safely for the holidays.
We look forward to serving you again in the future!
Ok long story . But they delivered !
Ok long story .. I had another model on pre order but it wasn’t coming in time so I cancelled it. Night before Xmas eve and I couldn’t believe the model I had really wanted (a different one) was in stock … could they get it to me on time ? As long as it was in stock support said - and it was… Really really inpressed with them - they rushed it out special delivery and it arrived in time for Xmas. That’s what I call great customer service and they delivered on their promise. Would not hesitate to recommend to anyone and the next time I want a Chinese retro machine , I would ALWAYS put my order with these guys first before the foreign manufacturer as I know they will support what they sell. Brilliant !!!
24 December 2025
Unprompted review
Reply from DROIX
Saving the day right before Christmas? That is music to our ears! Thank you so much for sharing your story. We are so glad the model you really wanted was in stock and that our team could deliver on the promise to get it there for the big day. Your recommendation means the world to us. We look forward to supporting you with any future orders!
Excellent service
Excellent service, sending it during a busy Xmas season right on time for my son to open on Xmas, and customer service responded quick when I asked.
18 December 2025
Unprompted review
Reply from DROIX
Thank you so much for the 5-star review! ⭐️ We’re really glad it arrived right on time for Christmas and that your son could enjoy it. Happy to hear our customer service was helpful too—appreciate you taking the time to share!
Go to for handheld gaming consoles
Pricing was very decent and they stock very hard to find devices.
I pre-ordered the Ayn Thor where it stated it would be dispatched in November. Close to the time they updated me through email to let me know that due to a production issue my device won't be sent until January. I sent them a email explaining my disappointment (even though I knew it wasn't their fault) and the email I received back was very sincere and apologetic which I really appreciated, one of the best customers support emails I'd ever received.
By some Christmas miracle they must of received their shipment early and managed to send me my device ready to be opened on Christmas Day!!!
Overall I had a brilliant experience with them
18 December 2025
Unprompted review
Reply from DROIX
Thank you so much for the incredible review. We know how much anticipation goes into a pre-order, especially for a device like the Ayn Thor! While the production delay was out of our hands, we hated having to deliver that news.
We are honestly just as thrilled as you are that the shipment arrived early enough to get it under your tree for Christmas Day. Enjoy the new device, and thank you for being so patient and understanding with our team.
recent win 5 launch not great
the recent win 5 launch left a bitter taste, seems like communication and execution are rather poor. I get they're a small team, and maybe i'm missing something, but surely if you know exactly how much stock is coming, you can add your orders in an excel and order by SKU to figure out who will be shipped when. Even with some people ordering an extra battery/dock/case/etc you can figure out an que. my experience was i paid for a win 5 and a dock on the 17th of nov, was supposed to be in the first batch. The whole stock explanation on the page was confusing , the win 5 was "in stock", but not really, backordered to the 9th of dec or 29th of dec, but the stock comes those dates, delivery date is sort of hinted at those dates, but not really. Then as orders started to ship after the 9th of dec via the so called "first in first out" there was suddenly a delay with docks, then batteries. Orders with docks were paused, first for a day or two, then until friday, then until the next monday. It happened that i needed to schedule surgery the next moday evening/tuesday morning, so i would not be able to be home and sign for my order , even though i paid for royal mail special delivery. Even though i asked via emails to please split my order and ship my win 5 so i'd home to be able to sign for it, i was told, orders are fulfilled FIFO ( however orders with docks are paused, so not really FIFO ). I looked on ebay and found an early backer was selling his win 5 with the same SKU i had pre-ordered, for a slightly lower price, so got that one, and asked DROIX support to cancel my order as i'd be in hospital anyway, would not be able to sign for it and the order would have to go back. I then get the most CHATGPT reply , complete with emotes and m dashes , apologising , giving me the same docks are delayed reason, but now until the next monday, and offering a 5% refund, even though i said i bought it somewhere else. Only after my second email they ( supposedly ) processed my refund. Of course it takes 3-5 days to get the refund back into the credit card, because why not.
Now again, i get they're a small team. I get they're trying their best. I even bought things for them before and had a largely positive experience. But this time, communication was all over the place, order fulfilment seems extremely slow and arbitrary in some ways, absolutely no wiggle to split the order that was supposedly in the first batch, inconsistent or inexistent communication ( i had to ask for updates as it was important for me to be delivered in a week, otherwise i'd be waiting for nothing ), so the whole experience left a bitter taste. I'll be watching my credit card to see if the refund really comes in, if not i'll open a case with them.
11 December 2025
Unprompted review
Reply from DROIX
I want to sincerely apologize for the frustration regarding your recent order. You are absolutely right—this was not the level of service you deserved.
We clearly let you down in two key areas: delaying your order due to a missing accessory, and failing to offer the flexibility of splitting the shipment so you could receive the main item sooner. Looking back, we should have handled that differently to prioritize your timeline.
We also dropped the ball on communication during this busy period. We know that waiting for a delayed order without clear updates is incredibly stressful, and we are currently reviewing our support processes to ensure this doesn't happen to others.
I can see your refund has been processed, though I know that doesn't make up for the wasted time. Thank you for your honest feedback; it has highlighted a gap in our logistics that we are now actively fixing.
Great price and fast delivery
5 December 2025
Unprompted review
Reply from DROIX
Thank you for the wonderful feedback! We're glad you're happy with the great price and fast delivery.
Amazing box really easy to use and fast…
Amazing box really easy to use and fast delivery
4 December 2025
Unprompted review
Reply from DROIX
That's fantastic to hear! We appreciate your feedback about the amazing box, how easy it is to use, and the fast delivery.
I received a different colour to the…
I received a different colour to the one I ordered and did not receive a reply when I sent an email to support about it.
Other than that, delivery was quick and handheld is good.
UPDATE - I have received a partial refund as compensation and happy with this resolution and would consider a future purchase from Droix.
18 November 2025
Reply from DROIX
Thank you for taking the time to leave this feedback and for providing an honest review.
We sincerely apologize for the initial fulfillment error—receiving the wrong color is frustrating, and we completely understand why this impacted your rating. We are also very sorry that your initial email to our support team went unanswered. That is absolutely not the level of service we aim to provide, and we are investigating why that communication fell through.
We were glad to connect with you directly via email from our support to address both the color mix-up and the support delay. As discussed, since you opted to keep the handheld, we processed a 10% partial refund for your order as a direct apology for the inconvenience and the hassle this caused you.
We are truly happy to hear that, despite the mix-up, you are enjoying the handheld and that the delivery was quick.
We appreciate your business and hope that the resolution we provided restores your confidence in our commitment to customer satisfaction.
Excellent service
Excellent service. Item arrived on time and is working well.
Would recommend.
17 November 2025
Reply from DROIX
Thank you so much for your wonderful 5-star review! We’re delighted to hear that your item arrived on time and is working well. We truly appreciate your recommendation and look forward to serving you again in the future!
Fantastic product
Fast delivery - Fantastic product - Good quality - Easy to setup - Impressive media & icon options - Well worth the money - Would highly recommend
10 November 2025
Unprompted review
Reply from DROIX
Thank you so much for your wonderful 5-star review! 🌟
We’re thrilled to hear that you loved the fast delivery, product quality, and easy setup. It’s great to know our media and icon options impressed you too! Your recommendation means a lot to us — we truly appreciate your support and look forward to serving you again soon
Awesome item & service
Awesome item & service. Rapid delivery, quicker than expected! Return customer & I'll be sure to be back again. Thank you!
14 October 2025
Reply from DROIX
We truly appreciate your 5-star feedback! It’s great to know that both our product and speedy delivery met your expectations. Thank you for being a valued returning customer — we look forward to serving you again soon!
Very Helpful Customer support team.
Very Helpful Customer support team.
Fast delivery.
Accurate information.
5 star.
Thank you
6 October 2025
Reply from DROIX
That's fantastic to hear! We really appreciate you taking the time to share your positive experience. We're glad our customer support, fast delivery, and accurate information met your expectations!
Thank you for the 5 stars!
Prompt Friendly Service
Having purchased a OneXPlayer through Amazon from Droix I was super impressed with delivery, and more recently aftersales/enquiries.
I used their email system to ask a question around accessories, and got a prompt friendly reply. Top service.
1 October 2025
Unprompted review
Reply from DROIX
Thank you so much for your wonderful review! 🌟 We’re delighted to hear that you’re happy with both your OneXPlayer and our service. It’s great to know our team could help quickly with your accessories enquiry. We really appreciate your support and hope you continue enjoying your device!
From ordering to delivery..seamless
From ordering to delivery everything was seamless and efficient...Would definately recommend the company and will use again
24 September 2025
Reply from DROIX
Thank you so much for your kind words! We’re thrilled to hear you had a seamless experience and look forward to serving you again soon
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