Dr J and Colleagues Reviews 159

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, empathy, and professionalism, highlighting their attentiveness and supportive approach. The service is frequently described as excellent, with many appreciating the efficient and smooth process, particularly regarding ADHD diagnosis and medication management. People also commend the quick response times and the overall positive user experience. However, some customers were dissatisfied with the administrative aspects, mentioning issues with communication, delayed responses, and missed appointments. A few reviewers also felt that their concerns were not taken seriously or that the assessment process was not thorough enough, leading to feelings of being rushed or misunderstood.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Many customers praise the kindness, compassion, and... See more

Service

Clients share positive opinions on service, highlighting the helpfulness and efficiency of the staff. Many... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, guidance, and support... See more

User experience

Consumers find the user experience to be positive, often describing it as smooth, straightforward, and... See more

Response time

Customers consistently note positive experiences with response times, particularly regarding administrative... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr Marylyn Nathan-Wilson helped me through the process of starting medication after being diagnosed with ADHD and she was extremely helpful in our monthly reviews and answered any questions I had. She... See more

Rated 5 out of 5 stars

I've been seeing Marylyn for approximately nine months, and I truly want to highlight how patient and attentive she is to her clients' needs. Throughout this journey, since beginning my treatme... See more

Rated 5 out of 5 stars

I just wanted to say a big thank you to Elaine at Dr SJ & Partners for going above and beyond in helping me today with my ADHD referral. She was incredibly kind, patient, and understanding, and made t... See more

Rated 5 out of 5 stars

I cannot thank the team enough for their services. The care and patience and support they offer is incredible. Thanks to DR J and Colleagues I was carefully assisted on my adhd diagnosis which has giv... See more

Company replied


Company details

  1. #4 of 5 best companies in Psychiatrist
  2. #7 of 7 best companies in Mental Health Clinic

Written by the company

We are a private psychiatrists in Lincolnshire, specializing in ADHD and ASD with over 100 years of collective experience. We handle 'right to choose' requests and offer both in-person and online consultations across the UK. Are you look for 'Psychiatry UK' ADHD treatment? We're a trusted choice for all mental health needs


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

159 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 81% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

It was quick and efficient

It was quick and efficient. I felt that the interviewer was knowledgeable and was able to diagnose me fairly easily.

6 February 2026
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Reply from Dr J and Colleagues

Dear Miles,

Thank you for your kind words. We really appreciate you taking the time to leave a review.

We’re so pleased to hear that your journey with us has been a positive one. We will be sure to pass this on to your assessor.

Take care,

Dr J & Colleagues

Rated 1 out of 5 stars

Incompetent admin, avoid

I had the misfortune to ask for an RTC titration at this practice. Over email in December, before I would apply for RTC with them, I asked how long the waiting list was before I see the doctor for titration - they answered 12 weeks. I asked my GP to refer me to Dr J, and they did so, but forgot to send some of the requested documents. I did not know that because neither my GP nor Dr J had me updated or in the loop of what was happening. After a couple of weeks and lots of calls, this issue was sorted.

Next, emailed (they did not answer in more than a week), so I called Dr J in January in order to figure out how to add my other assessment documents that are relevant for titration, and I was informed that I am not in the system yet, because the waiting time is 20 weeks and not 12. But I was assured that in 20 weeks I will be seen by a doctor. The lady from admin explained to me that after 12 weeks, I will be added to the system and in 20 weeks, I will receive my appointment for my titration. The person in admin confirmed that they received everything and all good.

After two more weeks, I received an email that they don't know who I am and that I was never referred in the first place. In spite of their admin time confirmed to me twice that all is good.

I panicked and called the clinic, whrere thed confermed again that I was referred and they don't know why I received this message. I was very understandably confused and stressed, and asked to confirm again that I will see a doctor in April (20 weeks) - the admin person told me that she doesn't know why I think that I will have an appointment in 20 weeks, because the waiting time is 1 YEAR!

People who work at Dr J and Colleagues are incompetent, cruel and bring unnecessary stress. All this could have been avoided if, in the first email, they told me the correct waiting time.

I am beyond disappointed and depressed by their lack of professionalism and clarity. They work with neurodivergent people who are already struggling, and they make it much worse.

5 February 2026
Unprompted review
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Reply from Dr J and Colleagues

Dear Korveena,

Thank you for taking the time to share your feedback. We truly appreciate you bringing your concerns to our attention.

Following your initial complaint, we are pleased to confirm that we contacted the ICB on your behalf to support your treatment, and funding has now been approved, allowing you to proceed.

The door remains open should you wish to move forward, and we sincerely apologise for the length of the process.

Thank you once again for your feedback.

Kind regards,
Dr J & Colleagues

Rated 5 out of 5 stars

This service provides very fast care

This service provides very fast care, such as assessments, diagnoses, and treatment. In assessments professionals listen carefully and show genuine care and compassion. All professionals that I have had experience with show kindness and explain things extremely well. Care and treatment plans are discussed with patient’s and family’s full involvement and they ensure our voices are heard. Communication is also very clear and effective. My positive experiences made to feel very comfortable to express myself. Everything was very straightforward. I could not be more appreciative and I would 100% recommend this service to others.

23 February 2026
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Reply from Dr J and Colleagues

Dear Katie,

Amazing!

Thank you for your kind words. We really appreciate you taking the time to leave a review.

We’re so pleased to hear that your journey with us has been a positive one, and most importantly that you are feeling positive.

Take care,

Dr J & Colleagues

Rated 5 out of 5 stars

Professional and friendly

Highly professional, friendly, and quick in treatment. I have had a great experience with Dr J and Colleagues and would highly recommend them to anyone seeking adult diagnosis for ADHD or ASD.

20 February 2026
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Reply from Dr J and Colleagues

Dear Jamie

Thank you for your kind words. We really appreciate you taking the time to leave a review.

We’re so pleased to hear that your journey with us has been a positive one, and so glad to hear that you would recommend us!

Take care,

Dr J & Colleagues

Rated 5 out of 5 stars

The whole experience from start to finish was extremely professional.

The whole experience from start to finish was extremely professional. I was made to feel welcome, comfortable and this made the experience a good one.

6 February 2026
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Reply from Dr J and Colleagues

Dear Kevin,

Thank you for your kind words. We really appreciate you taking the time to leave a review.

We’re so pleased to hear that your journey with us has been a positive one, and most importantly that you are feeling positive.

Take care,

Dr J & Colleagues

Rated 5 out of 5 stars

ADHD consultation

Clear consultations with a positive outcome, with meetings that kept to time.

16 February 2026
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Reply from Dr J and Colleagues

Dear Keith,

Thank you for your kind words. We really appreciate you taking the time to leave a review.

We’re so pleased to hear that your journey with us has been a positive one.

Take care,

Dr J & Colleagues

Rated 5 out of 5 stars

Very good listeners.

They listened to everything I had to say. Asked lots of relevant questions with respect. The diagnosis report has given me clarity and will provide help getting support where I need it.

9 February 2026
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Reply from Dr J and Colleagues

Dear Benjamin,

Thank you for your kind words. We really appreciate you taking the time to leave a review.

We’re so pleased to hear that your journey with us has been a positive one, and most importantly that you are feeling positive.

Take care,

Dr J & Colleagues

Rated 5 out of 5 stars

ADHD Diagnosis

After many years of feeling something was not ok with me, and being treated by Dr J & Colleagues, I received a diagnosis and started on a treatment plan. I feel more positive having a diagnosis and a treatment plan. It's taken me many years going to my GP And they didn't know, but with the referral to Dr J & Colleagues I finally found out what was not quite right with me. Many thanks for Dr J & Colleagues, I can work to manage and receive the right type of treatment for what is not right with me.

17 February 2026
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Reply from Dr J and Colleagues

Dear Danny,

Thank you for your kind words. We really appreciate you taking the time to leave a review.

We’re so pleased to hear that your journey with us has been a positive one, and most importantly that you are feeling positive.

Take care,

Dr J & Colleagues

Rated 5 out of 5 stars

Brilliant all round.

Since the initial contact from Dr J, I could not have asked for a better experience. The communication is amazing. I always know exactly what is happening. I get multiple reminders of appointments which is brilliant. The person who did my assessment and my prescriber are also fab.

30 September 2025
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Reply from Dr J and Colleagues

Dear Felicity..

Such kind words!
We really appreciate you taking the time to leave a review.

We’re so glad to hear that your journey has been a positive one :)

Take care!

Dr J & Colleagues

Rated 5 out of 5 stars

I came to this company through the…

I came to this company through the right to choose and I have found them to be such a compassionate and professional company. The whole experience has been really smooth and quick, I appreciate them changing my life for the better after my diagnosis. Everyone I have worked with has been very professional and caring.

7 January 2026
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Reply from Dr J and Colleagues

Dear Chloe,

Such kind words!
We really appreciate you taking the time to leave a review.

We’re so glad to hear that your journey has been a positive one :)

Take care!

Dr J & Colleagues

Rated 4 out of 5 stars

Good quick service as got there within…

Good quick service as got there within 6 months,very knowledgeable and guided me with help.after care woupd 9f been helpful as I cant take the medication as not for me

11 September 2025
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Reply from Dr J and Colleagues

Dear Ben,

Thank you very much for taking the time to leave a review!

We’re so pleased to hear that your journey with us has been largely a positive one.

We completely understand that medication isn’t for everyone, and we genuinely appreciate your openness and continued support :)

Take care,
Dr J & Colleagues

Rated 5 out of 5 stars

So helpful

So helpful, efficient and diagnosis and medication was life changing.

29 May 2025
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Reply from Dr J and Colleagues

Dear Fiona,

We really do appreciate you taking the time to leave a review.

We’re so glad to hear that your journey has been a positive one :)

Take care!

Dr J & Colleagues

Rated 1 out of 5 stars

Absolutely awful

Absolutely awful! NHS do not use these guys!!! Waste of assessment money.

I have been diagnosed by the NHS many years ago for ADHD (ADD).
After having to wait for another couple of years for medication review as Im open to making changes!
These guys didn’t attend twice to the appointment they provided me, the third time they were late online. Because I’m unable to remember my child hood small attention to detail and neither do my parents due to them being alcoholics.
They have said they can’t diagnose me.
I had to do 2 assessments!

30 January 2026
Unprompted review
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Reply from Dr J and Colleagues

Dear Bonnie,

Thank you for taking the time to share your feedback. We truly appreciate you bringing your concerns to our attention.

We sincerely apologise that you feel this way.

Please note that we have contacted you via our complaints email address to respond to all of the points you raised.

Kindly check your junk or spam folder if you have not yet seen our message.

Thank you once again for your feedback.

Kind regards,
Dr J & Colleagues

Rated 5 out of 5 stars

I cannot thank the team enough for…

I cannot thank the team enough for their services. The care and patience and support they offer is incredible. Thanks to DR J and Colleagues I was carefully assisted on my adhd diagnosis which has given me the releaf and understanding I needed to live my best life. They are so down to earth and easy to talk to about any issues you may have going on.

12 December 2025
Unprompted review
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Reply from Dr J and Colleagues

Dear Consumer,

Amazing!

We really appreciate you taking the time to leave a review.

We’re so glad to hear that your journey has been a positive one :)

Take care!

Dr J & Colleagues

Rated 5 out of 5 stars

Nice staff

Everyone was very kind and patient. Very clear with what they were asking and how it was relevant to the situation

8 January 2026
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Reply from Dr J and Colleagues

Dear Lara,

Such kind words, We really appreciate you taking the time to leave a review.

We’re so glad to hear that your journey has been a positive one :)

Take care!

Dr J & Colleagues

Rated 5 out of 5 stars

I love dr j and colleagues

I love dr j and colleagues, I’ve been helped so much , and I so much appreciate all the support and the diagnosis I got adhd n autism . And my Elvanse . Thank you .

26 January 2026
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Reply from Dr J and Colleagues

Dear Rebecca,

Amazing! We really appreciate you taking the time to leave a review.

We’re so glad to hear that your journey has been a positive one :)

Take care!

Dr J & Colleagues

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

I felt so seen

I felt so seen, heard and respected. I’m really grateful for the support I have received.

15 January 2026
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Reply from Dr J and Colleagues

Dear Olivia,

Amazing! We really appreciate you taking the time to leave a review.

We’re so glad to hear that your journey has been positive,

Take care!

Dr J & Colleagues

Rated 1 out of 5 stars

Appalling

I had my assessment at the start of October 2025 and was told half way through that they were unable to proceed as I had not returned my forms (I had). I was told to complete them again and we would meet the following week to discuss that section; I refused as the forms alone took well over an hour to complete and I knew that I had submitted them. They called my bluff and made me feel like it was my fault. I held out and low and behold the forms appeared by the following week.
This section was not discussed with me; instead I received a text saying "You're ADHD". I had to phone the person who assessed me to ask for more information.

I was advised 6 weeks for my full report; I am now 15 weeks down the line and still have not received even a draft version. I am days away from having my second child and this would have been really useful for the midwives.

I have emailed, I have called yet all communication is ignored. Yet my friend who was assessed only last week has received a full report today. I was however referred to a prescriber but this was no use as they said I am unable to take anything whilst pregnant or breastfeeding!

Would not recommend!

20 January 2026
Unprompted review
Rated 5 out of 5 stars

My general practitioner initially…

My general practitioner initially suggested a local clinic, but eventually directed me to this one through the RTC pathway. I got my referral in July, and by November, they scheduled me for an assessment. The evaluation was a positive experience; the clinician was attentive and conducted a comprehensive review. A second, shorter follow-up concluded the assessment, during which I was informed about an ADHD combined type diagnosis and we discussed treatment options.The process seemed a bit hurried, likely due to the NHS commissioning, resulting in limited time availability. I anticipated delays with the diagnostic report, so I reached out to the clinic just five days after my appointment, asking for a brief letter for my university. To my surprise, they sent the completed report the next day, and it was exceptionally detailed. The quality of the report reassured my GP surgery, facilitating shared care. After I confirmed the report's accuracy, it went to my GP the next day. They promptly arranged an ECG, as requested by the clinic, to ensure it was safe to begin titration, and scheduled a review appointment with a GP.Everything is going smoothly, and the quick admin response regarding the letter/report exceeded my expectations, especially given some concerns I had read in reviews elsewhere.

1 January 2026
Unprompted review

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