Dr J and Colleagues Reviews 

184
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly staff and the professional, compassionate support provided throughout their personal health assessments. People truly appreciate the clear communication, quick replies, and efficient processes that make everyone feel entirely comfortable and well-guided during visits. However, some customers also noted long waiting times and slow communication when trying to get timely responses about medication queries. A few reviewers felt unsupported by the administrative staff, mentioning frustrating delays in receiving their final consultation paperwork and official assessment documents. Some people also expressed disappointment regarding difficulties with follow-up appointments and coordination with outside medical providers.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, kind, and patient throughout the entire assessment and... See more

Service

Users describe positive interactions with service, highlighting thorough assessments and professional care... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as some reviewers describe the team... See more

Response time

Reviewers mention mixed feedback about response time, with many consumers praising the prompt communication... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the assessment process is extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot thank the team enough for their services. The care and patience and support they offer is incredible. Thanks to DR J and Colleagues I was carefully assisted on my adhd diagnosis which has giv... See more

Company replied

Rated 5 out of 5 stars

I had my assessment with Edward. He was so professional and listened to everything I said but was also able to politely bring me back to the actual questions when I got distracted. He made me feel s... See more

Company replied

Rated 5 out of 5 stars

I submitted my forms in September 2025, I requested an ADHD and Autism assessment. I had my ADHD assessment and was diagnosed by November 2025, With every question I have they are helpful and reply q... See more

Company replied

Rated 5 out of 5 stars

I personally felt this practice offered me an amazing services. Understood and VALUED, not just another number or patient. Genuinely gutted I wouldn’t be able to speak with Heather again. I’m sure all... See more

Company replied


Company details

  1. #7 of 7 best companies in Psychiatrist
  2. #12 of 13 best companies in Mental Health Clinic

Written by the company

We are a private psychiatrists in Lincolnshire, specializing in ADHD and ASD with over 100 years of collective experience. We handle 'right to choose' requests and offer both in-person and online consultations across the UK. Are you look for 'Psychiatry UK' ADHD treatment? We're a trusted choice for all mental health needs


Contact info

4.2

Great

TrustScore 4 out of 5

184 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(184)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Peace and long may it last

Without the help of Dr J and Colleagues I would still be in a world where somebody or something was waiting for me around every corner. It's so much more peaceful in my head now something I have never experience before. I still have bad days' which I think is only normal.

11 March 2026
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Reply from Dr J and Colleagues

Dear Philip,

Thank you for your kind words. We really appreciate you taking the time to leave a review.

We’re so pleased to hear that your journey with us has been a positive one, and most importantly that you are feeling positive.

All the best!

Dr J & Colleagues

Rated 5 out of 5 stars

I would recommend Dr J and colleagues

I submitted my forms in September 2025, I requested an ADHD and Autism assessment. I had my ADHD assessment and was diagnosed by November 2025, With every question I have they are helpful and reply quickly. I was told it would take 3 months for a medication clinician to be in touch, they set an appointment for that time scale. I have been medicated for two weeks now. The first part of my Autism assessment was done the week after my ADHD assessment, the second part was 3/4 weeks later. Quick, efficient with friendly and staff.

11 March 2026
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Reply from Dr J and Colleagues

Dear Claire,

Thank you for your kind words.

We really appreciate you taking the time to leave a review.

We’re so pleased to hear that your journey with us has been a positive one..

All the best!

Dr J & Colleagues

Rated 5 out of 5 stars

Brilliant and very professional

Really good service, if you have ADHD go engage with ADHD 360 and if your in the Lincoln area you will be directed to this service and they are brilliant. I am so much healthy mentally and physically. Thank you

11 March 2026
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Reply from Dr J and Colleagues

Dear Connor,

Thank you for your kind words. We really appreciate you taking the time to leave a review.

We’re so pleased to hear that your journey with us has been a positive one, and most importantly that you are feeling positive.

All the best!

Dr J & Colleagues

Rated 5 out of 5 stars

Friendly and helpful

Friendly and helpful, always available

20 February 2026
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Reply from Dr J and Colleagues

Dear Beth,

Thank you for your kind words. We really appreciate you taking the time to leave a review.

Take care,

Dr J & Colleagues

Rated 1 out of 5 stars

i waited 11 months to sort it out before I reviewed them hence the 1 star I will also report them to the Quality and Care Commission. edit i just found out that this provider was rated inadequate

lack of empathy
rolling their eyes because your struggling to articulate yourself
also they don't record the appointments (so when they misstreat you) it is your word against their's.
Then had the medication appointment March 2025...there was lots of issues that led me to choose to leave this providers (i honestly can't call them Doctors)

30 March 2025
Unprompted review
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Reply from Dr J and Colleagues

Dear Samra Ali,

Thank you for taking the time to share your feedback. We truly appreciate you bringing your concerns to our attention.

We are sorry to hear that you feel this way.

Please note that we have logged your complaint and will be investigating this further.

We will be in touch within 28 working days.

Thank you once again for your feedback.

Kind regards,
Dr J & Colleagues

Rated 3 out of 5 stars

Diagnosis for adhd / ASD very straight…

Diagnosis for adhd / ASD very straight forward. Unfortunately had a bad experience with one of the pharmacists at the titration appt - very rude, not listening, not understanding or caring about the complexities of both conditions. 2nd appt did however go very well.

19 January 2026
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Reply from Dr J and Colleagues

Dear Julie McKay,

Thank you for taking the time to share your feedback. We truly appreciate you bringing your concerns to our attention.

We sincerely apologise that you feel this way about your titration appointments.

We would be more than happy to arrange for your prescriber to be changed if this would help get you back on track.

Please email us at complaints@drsj.co.uk so we can assist you further.

Thank you once again for your feedback.

Kind regards,
Dr J & Colleagues

Rated 5 out of 5 stars

Superb service! Kind and compassionate.

My experience with Dr J & Colleagues has been superb! The clinicians have been extremely kind, compassionate, helpful and friendly. They explain everything very well in clear and concise terms.

18 February 2026
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Reply from Dr J and Colleagues

Dear Cassandra,

Thank you for your kind words. We really appreciate you taking the time to leave a review.

We’re so pleased to hear that your journey with us has been a positive one.

Take care,

Dr J & Colleagues

Rated 5 out of 5 stars

It was quick and efficient

It was quick and efficient. I felt that the interviewer was knowledgeable and was able to diagnose me fairly easily.

6 February 2026
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Reply from Dr J and Colleagues

Dear Miles,

Thank you for your kind words. We really appreciate you taking the time to leave a review.

We’re so pleased to hear that your journey with us has been a positive one. We will be sure to pass this on to your assessor.

Take care,

Dr J & Colleagues

Rated 1 out of 5 stars

Incompetent admin, avoid

I had the misfortune to ask for an RTC titration at this practice. Over email in December, before I would apply for RTC with them, I asked how long the waiting list was before I see the doctor for titration - they answered 12 weeks. I asked my GP to refer me to Dr J, and they did so, but forgot to send some of the requested documents. I did not know that because neither my GP nor Dr J had me updated or in the loop of what was happening. After a couple of weeks and lots of calls, this issue was sorted.

Next, emailed (they did not answer in more than a week), so I called Dr J in January in order to figure out how to add my other assessment documents that are relevant for titration, and I was informed that I am not in the system yet, because the waiting time is 20 weeks and not 12. But I was assured that in 20 weeks I will be seen by a doctor. The lady from admin explained to me that after 12 weeks, I will be added to the system and in 20 weeks, I will receive my appointment for my titration. The person in admin confirmed that they received everything and all good.

After two more weeks, I received an email that they don't know who I am and that I was never referred in the first place. In spite of their admin time confirmed to me twice that all is good.

I panicked and called the clinic, whrere thed confermed again that I was referred and they don't know why I received this message. I was very understandably confused and stressed, and asked to confirm again that I will see a doctor in April (20 weeks) - the admin person told me that she doesn't know why I think that I will have an appointment in 20 weeks, because the waiting time is 1 YEAR!

People who work at Dr J and Colleagues are incompetent, cruel and bring unnecessary stress. All this could have been avoided if, in the first email, they told me the correct waiting time.

I am beyond disappointed and depressed by their lack of professionalism and clarity. They work with neurodivergent people who are already struggling, and they make it much worse.

5 February 2026
Unprompted review
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Reply from Dr J and Colleagues

Dear Korveena,

Thank you for taking the time to share your feedback. We truly appreciate you bringing your concerns to our attention.

Following your initial complaint, we are pleased to confirm that we contacted the ICB on your behalf to support your treatment, and funding has now been approved, allowing you to proceed.

The door remains open should you wish to move forward, and we sincerely apologise for the length of the process.

Thank you once again for your feedback.

Kind regards,
Dr J & Colleagues

Rated 5 out of 5 stars

This service provides very fast care

This service provides very fast care, such as assessments, diagnoses, and treatment. In assessments professionals listen carefully and show genuine care and compassion. All professionals that I have had experience with show kindness and explain things extremely well. Care and treatment plans are discussed with patient’s and family’s full involvement and they ensure our voices are heard. Communication is also very clear and effective. My positive experiences made to feel very comfortable to express myself. Everything was very straightforward. I could not be more appreciative and I would 100% recommend this service to others.

23 February 2026
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Reply from Dr J and Colleagues

Dear Katie,

Amazing!

Thank you for your kind words. We really appreciate you taking the time to leave a review.

We’re so pleased to hear that your journey with us has been a positive one, and most importantly that you are feeling positive.

Take care,

Dr J & Colleagues

Rated 5 out of 5 stars

Professional and friendly

Highly professional, friendly, and quick in treatment. I have had a great experience with Dr J and Colleagues and would highly recommend them to anyone seeking adult diagnosis for ADHD or ASD.

20 February 2026
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Reply from Dr J and Colleagues

Dear Jamie

Thank you for your kind words. We really appreciate you taking the time to leave a review.

We’re so pleased to hear that your journey with us has been a positive one, and so glad to hear that you would recommend us!

Take care,

Dr J & Colleagues

Rated 5 out of 5 stars

The whole experience from start to finish was extremely professional.

The whole experience from start to finish was extremely professional. I was made to feel welcome, comfortable and this made the experience a good one.

6 February 2026
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Reply from Dr J and Colleagues

Dear Kevin,

Thank you for your kind words. We really appreciate you taking the time to leave a review.

We’re so pleased to hear that your journey with us has been a positive one, and most importantly that you are feeling positive.

Take care,

Dr J & Colleagues

Rated 5 out of 5 stars

ADHD consultation

Clear consultations with a positive outcome, with meetings that kept to time.

16 February 2026
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Reply from Dr J and Colleagues

Dear Keith,

Thank you for your kind words. We really appreciate you taking the time to leave a review.

We’re so pleased to hear that your journey with us has been a positive one.

Take care,

Dr J & Colleagues

Rated 5 out of 5 stars

Very good listeners.

They listened to everything I had to say. Asked lots of relevant questions with respect. The diagnosis report has given me clarity and will provide help getting support where I need it.

9 February 2026
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Reply from Dr J and Colleagues

Dear Benjamin,

Thank you for your kind words. We really appreciate you taking the time to leave a review.

We’re so pleased to hear that your journey with us has been a positive one, and most importantly that you are feeling positive.

Take care,

Dr J & Colleagues

Rated 5 out of 5 stars

ADHD Diagnosis

After many years of feeling something was not ok with me, and being treated by Dr J & Colleagues, I received a diagnosis and started on a treatment plan. I feel more positive having a diagnosis and a treatment plan. It's taken me many years going to my GP And they didn't know, but with the referral to Dr J & Colleagues I finally found out what was not quite right with me. Many thanks for Dr J & Colleagues, I can work to manage and receive the right type of treatment for what is not right with me.

17 February 2026
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Reply from Dr J and Colleagues

Dear Danny,

Thank you for your kind words. We really appreciate you taking the time to leave a review.

We’re so pleased to hear that your journey with us has been a positive one, and most importantly that you are feeling positive.

Take care,

Dr J & Colleagues

Rated 5 out of 5 stars

Brilliant all round.

Since the initial contact from Dr J, I could not have asked for a better experience. The communication is amazing. I always know exactly what is happening. I get multiple reminders of appointments which is brilliant. The person who did my assessment and my prescriber are also fab.

30 September 2025
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Reply from Dr J and Colleagues

Dear Felicity..

Such kind words!
We really appreciate you taking the time to leave a review.

We’re so glad to hear that your journey has been a positive one :)

Take care!

Dr J & Colleagues

Rated 5 out of 5 stars

I came to this company through the…

I came to this company through the right to choose and I have found them to be such a compassionate and professional company. The whole experience has been really smooth and quick, I appreciate them changing my life for the better after my diagnosis. Everyone I have worked with has been very professional and caring.

7 January 2026
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Reply from Dr J and Colleagues

Dear Chloe,

Such kind words!
We really appreciate you taking the time to leave a review.

We’re so glad to hear that your journey has been a positive one :)

Take care!

Dr J & Colleagues

Rated 4 out of 5 stars

Good quick service as got there within…

Good quick service as got there within 6 months,very knowledgeable and guided me with help.after care woupd 9f been helpful as I cant take the medication as not for me

11 September 2025
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Reply from Dr J and Colleagues

Dear Ben,

Thank you very much for taking the time to leave a review!

We’re so pleased to hear that your journey with us has been largely a positive one.

We completely understand that medication isn’t for everyone, and we genuinely appreciate your openness and continued support :)

Take care,
Dr J & Colleagues

Rated 5 out of 5 stars

So helpful

So helpful, efficient and diagnosis and medication was life changing.

29 May 2025
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Reply from Dr J and Colleagues

Dear Fiona,

We really do appreciate you taking the time to leave a review.

We’re so glad to hear that your journey has been a positive one :)

Take care!

Dr J & Colleagues

Rated 1 out of 5 stars

Absolutely awful

Absolutely awful! NHS do not use these guys!!! Waste of assessment money.

I have been diagnosed by the NHS many years ago for ADHD (ADD).
After having to wait for another couple of years for medication review as Im open to making changes!
These guys didn’t attend twice to the appointment they provided me, the third time they were late online. Because I’m unable to remember my child hood small attention to detail and neither do my parents due to them being alcoholics.
They have said they can’t diagnose me.
I had to do 2 assessments!

30 January 2026
Unprompted review
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Reply from Dr J and Colleagues

Dear Bonnie,

Thank you for taking the time to share your feedback. We truly appreciate you bringing your concerns to our attention.

We sincerely apologise that you feel this way.

Please note that we have contacted you via our complaints email address to respond to all of the points you raised.

Kindly check your junk or spam folder if you have not yet seen our message.

Thank you once again for your feedback.

Kind regards,
Dr J & Colleagues

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