Nicko McBrain's Drum One  Reviews 92

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting specific items like custom snare drums. The staff is frequently commended for being friendly, knowledgeable, and helpful, providing excellent service both online and in person. People also appreciate the efficient and quick delivery service, noting that orders arrive promptly and are well-packaged. The overall service, from ordering to communication, is described as excellent, with many consumers expressing their satisfaction with the smooth process. Reviewers are particularly impressed with the company's ability to resolve issues swiftly and their commitment to keeping customers informed about their orders.

What people talk about most

Product

Reviewers highlight positive aspects of the product. Customers consistently praise the high quality of items,... See more

Staff

Consumers find staff to be exceptionally positive. Reviewers consistently praise the team for being... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the quick and speedy... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, quick, and efficient.... See more

Order

Users describe positive interactions with order. Customers consistently praise the ease of ordering and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top notch. I ordered a legacy of the Royals BDCo Snare Drum. It was later arriving than advertised and I didn’t hear from Drum one about that, but once I got in touch, they were extremely helpful and... See more

Rated 5 out of 5 stars

I’d been trying to get my son a BDC snare drum for Christmas. But the model he wanted was out of stock everywhere. I’d repeatedly called a number of competing retailers to get an ETA on new stock, but... See more

Rated 5 out of 5 stars

What's not to love about this place? I have just been to collect my Legacy of the Royals snare, which is a thing of sheer beauty, I must add! I emailed Phil laat week, like an excited schoolgirl, to l... See more

Rated 5 out of 5 stars

Very good and quick contact with the store's staff. I bought a custom "Legacy of the Royals" snare drum and a few other items, but there were complications with paying double VAT. The store resolved t... See more


Company details

  1. #4 of 5 best companies in Drum Shop
  2. #37 of 60 best companies in Music shop
  3. #4 of 7 best companies in Musical instrument repair shop

Written by the company

Welcome to DRUM ONE, the newest drums and percussion buying experience that is owned by legendary Iron Maiden drummer Nicko McBrain. Our store is based in Manchester, England and our brand new online store is set up to supply products Worldwide. To be the best we believe we need to be different and it is this difference that we hope to reflect in everything that we do, be that in store or online. Everybody that works at DRUM ONE is a drummer and we have all trained extensively on all of the wonderful brands and products that we sell, whenever you interact with us you are assured of unbiased, qualified advice so that you can make the best choice possible on what products are right for you


Contact info

4.8

Excellent

TrustScore 5 out of 5

92 reviews

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Rated 5 out of 5 stars

Thanks

I have been shopping at Drum One for a couple of years now. I feel so fortunate to have this drum shop only 20 mins away from where I live. Phil is brilliant to deal with, so knowledgeable and helpful. He always goes the extra mile to help with whatever the order is.I have also dealt with Sam a couple of times and he's great. I would highly recommend this shop to anyone.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Top notch

Top notch. I ordered a legacy of the Royals BDCo Snare Drum. It was later arriving than advertised and I didn’t hear from Drum one about that, but once I got in touch, they were extremely helpful and the Drum arrived when they said it would. There is a lot of competition out there. I buy from Graeme Russell, Drumshack, sometimes gear for music, but would definitely use Drum one again if their pricing remains competitive.

17 June 2025
Rated 5 out of 5 stars

Above and beyond staff

Went in today with my boyfriend who is a massive fan of Iron Maiden, we went in to have a look as he was gutted to have missed Nicko’s appearance last week. lovely store with knowledgeable staff. The staff were very friendly and made the store experience amazing, they went above and beyond 10/10 would recommend.

10 May 2025
Unprompted review
Rated 5 out of 5 stars

Thank you for an amazing experience…

Thank you for an amazing experience last week meeting Nicko in the store!!! As always, the customer service was 5 star!!! Thank you Sam, Phil, your lovely tea lady, and everyone at Dum One!!! Nicko, thank you for taking time to speak with me and being such a lovely person, it truly was a bucket list thing for me!!! Yes, I was that old daft yank lol.

3 May 2025
Unprompted review
Rated 5 out of 5 stars

Zach Grooves drum clinic

I attended a drum clinic at Drum One - it was well organised and we had a great evening of entertainment and learning. Staff are friendly and helpful and the store is an Aladdin's cave of drums and percussion.

26 March 2025

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