Nicko McBrain's Drum One  Reviews 92

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting specific items like custom snare drums. The staff is frequently commended for being friendly, knowledgeable, and helpful, providing excellent service both online and in person. People also appreciate the efficient and quick delivery service, noting that orders arrive promptly and are well-packaged. The overall service, from ordering to communication, is described as excellent, with many consumers expressing their satisfaction with the smooth process. Reviewers are particularly impressed with the company's ability to resolve issues swiftly and their commitment to keeping customers informed about their orders.

What people talk about most

Product

Reviewers highlight positive aspects of the product. Customers consistently praise the high quality of items,... See more

Staff

Consumers find staff to be exceptionally positive. Reviewers consistently praise the team for being... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the quick and speedy... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, quick, and efficient.... See more

Order

Users describe positive interactions with order. Customers consistently praise the ease of ordering and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top notch. I ordered a legacy of the Royals BDCo Snare Drum. It was later arriving than advertised and I didn’t hear from Drum one about that, but once I got in touch, they were extremely helpful and... See more

Rated 5 out of 5 stars

I’d been trying to get my son a BDC snare drum for Christmas. But the model he wanted was out of stock everywhere. I’d repeatedly called a number of competing retailers to get an ETA on new stock, but... See more

Rated 5 out of 5 stars

What's not to love about this place? I have just been to collect my Legacy of the Royals snare, which is a thing of sheer beauty, I must add! I emailed Phil laat week, like an excited schoolgirl, to l... See more

Rated 5 out of 5 stars

Very good and quick contact with the store's staff. I bought a custom "Legacy of the Royals" snare drum and a few other items, but there were complications with paying double VAT. The store resolved t... See more


Company details

  1. #4 of 5 best companies in Drum Shop
  2. #37 of 60 best companies in Music shop
  3. #4 of 7 best companies in Musical instrument repair shop

Written by the company

Welcome to DRUM ONE, the newest drums and percussion buying experience that is owned by legendary Iron Maiden drummer Nicko McBrain. Our store is based in Manchester, England and our brand new online store is set up to supply products Worldwide. To be the best we believe we need to be different and it is this difference that we hope to reflect in everything that we do, be that in store or online. Everybody that works at DRUM ONE is a drummer and we have all trained extensively on all of the wonderful brands and products that we sell, whenever you interact with us you are assured of unbiased, qualified advice so that you can make the best choice possible on what products are right for you


Contact info

4.8

Excellent

TrustScore 5 out of 5

92 reviews

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Rated 5 out of 5 stars

Fantastic store

Fantastic store. Fast and efficient and also quick to communicate with you if you make a query. Also a great store to visit should you ever be in the area. I took the time to pop whilst I was in that neck of the woods when the UK DRUM EXPO was in Liverpool. Real friendly staff.

16 July 2024
Rated 5 out of 5 stars

5 stars

Cracking price, easy online purchase, quick delivery and packed really well and safe. Top marks 👍👍

3 July 2024
Rated 5 out of 5 stars

Besides going to the store and meeting…

Besides going to the store and meeting Phil Westwood- the drum head I ordered arrived earlier than expected and in great shape. 1 Suggestion- have a store representative in the United States that can assist with deliveries to the United States. With all the fees and taxes turned a 22 pound drum head into $79.00 order. Still happy with it tho.

4 January 2024
Rated 5 out of 5 stars

Offering quality products to drummers…

Offering quality products to drummers and especially Niko fans all over the world at reasonable prices. I paid $50 to ship clothing merch to USA which sucked. But decent pricing offset shipping cost and now only person around with Drum One merch. PLEASE NEVER SELL OUT TO AMAZON, WALMART AND OTHE MONOPOLIES. Stay with us! The drum loving common folk

22 December 2023
Rated 5 out of 5 stars

Absolutely Flawless!!!

Can not rate this store high enough.

Emailed early on a Sunday morning and got a reply within the hour.

Took a brand new kit across (Wich was not brought from them) for them to take a look at and tune for me.

Was greeted on arrival and offered a drink, the guys then helped unlead the kit from my car.

Had a conversation on what sound I was after and the guys got to work on the kit treating it with great care.

They explained and guided me in what they were doing so I could learn how to keep ontop on the tuning moving forwards.

The store is a drummers paradise and while exploring the store I asked for advice on different items and was guided away from spending a higher amount of money on a hi-hat stand and shown a cheaper alternative that they said would better suit my needs.

The guys in the store are drummers, not sales men after a quick sale and this shows in the passion and pride in what they do.

They were more than happy to tune and then re tune the bass drum to shoe the difference of having no dampening in the drum and then with dampening and also cut and fitted a port hole for me as well.

Walked away with an amazing sounding kit and also purcahsed a few other itmes while i was there.

Wish I had got the names of the two guy in store that day but for the life of me I can't remember them, but a big thank you to both of them.

Will definitly be visiting again.

27 August 2023
Unprompted review

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