Nicko McBrain's Drum One  Reviews 92

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting specific items like custom snare drums. The staff is frequently commended for being friendly, knowledgeable, and helpful, providing excellent service both online and in person. People also appreciate the efficient and quick delivery service, noting that orders arrive promptly and are well-packaged. The overall service, from ordering to communication, is described as excellent, with many consumers expressing their satisfaction with the smooth process. Reviewers are particularly impressed with the company's ability to resolve issues swiftly and their commitment to keeping customers informed about their orders.

What people talk about most

Product

Reviewers highlight positive aspects of the product. Customers consistently praise the high quality of items,... See more

Staff

Consumers find staff to be exceptionally positive. Reviewers consistently praise the team for being... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the quick and speedy... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, quick, and efficient.... See more

Order

Users describe positive interactions with order. Customers consistently praise the ease of ordering and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top notch. I ordered a legacy of the Royals BDCo Snare Drum. It was later arriving than advertised and I didn’t hear from Drum one about that, but once I got in touch, they were extremely helpful and... See more

Rated 5 out of 5 stars

I’d been trying to get my son a BDC snare drum for Christmas. But the model he wanted was out of stock everywhere. I’d repeatedly called a number of competing retailers to get an ETA on new stock, but... See more

Rated 5 out of 5 stars

What's not to love about this place? I have just been to collect my Legacy of the Royals snare, which is a thing of sheer beauty, I must add! I emailed Phil laat week, like an excited schoolgirl, to l... See more

Rated 5 out of 5 stars

Very good and quick contact with the store's staff. I bought a custom "Legacy of the Royals" snare drum and a few other items, but there were complications with paying double VAT. The store resolved t... See more


Company details

  1. #4 of 5 best companies in Drum Shop
  2. #37 of 60 best companies in Music shop
  3. #4 of 7 best companies in Musical instrument repair shop

Written by the company

Welcome to DRUM ONE, the newest drums and percussion buying experience that is owned by legendary Iron Maiden drummer Nicko McBrain. Our store is based in Manchester, England and our brand new online store is set up to supply products Worldwide. To be the best we believe we need to be different and it is this difference that we hope to reflect in everything that we do, be that in store or online. Everybody that works at DRUM ONE is a drummer and we have all trained extensively on all of the wonderful brands and products that we sell, whenever you interact with us you are assured of unbiased, qualified advice so that you can make the best choice possible on what products are right for you


Contact info

4.8

Excellent

TrustScore 5 out of 5

92 reviews

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Rated 5 out of 5 stars

Brilliant Customer Service

Brilliant service snare drum and head arrived on time but had a small issue with the drum head supplied. Drumone changed it no issues. Can't recommend them enough. Excellent service. Will use them again.

4 July 2023
Rated 5 out of 5 stars

Unbelievable customer service from…

Unbelievable customer service from “Pesky” Westwood . Nothing is too much trouble for these guys . If you are looking for the best gear and amazing , friendly, honest advice then look no further. Thank you so much guys x

7 July 2023
Unprompted review
Rated 5 out of 5 stars

This shop is truly a drummers paradise-…

This shop is truly a drummers paradise- they’re not just trying to sell high end high priced kits. There’s everything from entry level to exotic kits, spread across all major brands. A full compliment of parts, accessories and apparel. Great range of sticks and heads readily available too. The shop also features a separate electronic kit department, and marching percussion department- fantastic to see everything covered for every style of drummer all under one roof. The staff are polite, friendly and knowledgeable. This is not just a drum shop, it’s an experience and I highly recommend.
Also had the pleasure of meeting Nicko himself here- what a great guy, and one of the worlds all time best and well known drummers- ‘‘twas an honour- Thankyou guys!

29 June 2023
Unprompted review
Rated 5 out of 5 stars

A great first visit!

A great first visit with helpful and knowledgeable staff, interested in giving good advice and extremely helpful. A good array of kits and cymbals, and an impressive presentation of British Drum Company kits and snare drums. Well worth a visit if only for some advice and support. The company also has a very useful website, which I recently used for a new BDC snare drum.

21 June 2023
Unprompted review
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