Dumpsters.com Reviews 755

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, making interactions pleasant and efficient. The delivery and pickup services are frequently highlighted as timely, smooth, and accommodating, with many people appreciating the clear communication and ease of scheduling. Reviewers also commend the excellent customer service, noting that representatives are responsive, knowledgeable, and go out of their way to ensure a positive experience. However, some customers were dissatisfied with the pricing, mentioning instances of unexpected charges or significant price increases between rentals. A few people also experienced issues with delivery and pickup, reporting delays or unexpected early morning arrivals without prior notice.

What people talk about most

Service

Customers consistently note positive experiences with service. Many reviewers praise the professional,... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism,... See more

Delivery service

Customers generally report positive experiences with delivery services. Many reviewers praise the punctuality... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Price

Consumers find price to be ambiguous. Many reviewers report reasonable pricing, with some highlighting that... See more

Based on these reviews

Rated 5 out of 5 stars

We found ourselves in an unexpected and immediate need of a dumpster for a July 4th community event being held in a public park. After calling several other companies who couldn't help us, the folks a... See more

Company replied

Rated 5 out of 5 stars

Pick up and delivery when scheduled within a half hour very helpful for scheduling men. Private driveway area on difficult street, driver maneuvered without a problem no damage to adjacent fences... See more

Company replied

Rated 5 out of 5 stars

Easy to order on the website. Excellent email communication before delivery. Delivered on scheduled date. Easy return using website. Received an email stating a range of dates that t... See more

Company replied

Rated 5 out of 5 stars

Our Company works with TJ Stewart from Dumpsters.com, and he always makes sure our Dumpsters are on time and can get communications faster to dispatch than I ever could. I like clean, and efficient, a... See more

Company replied


Company details

  1. Waste-Management Service
  2. House cleaning service

About Dumpsters.com

Written by the company

Dumpsters.com is an innovative waste management company that specializes in dumpster rentals and other site services. Founded in 2014, Dumpsters.com is based in Westlake, Ohio, and has a nationwide reach, providing dumpster rental services to homeowners, contractors and businesses alike.

Ready To Order?

Order Now

Dumpsters.com

Written by the company

Temporary Dumpsters - For one-time, large disposal needs.
Dumpsters.com provides professional, fast and convenient residential dumpster rentals to homeowners who have chosen the do-it-yourself route for an upcoming project. Our range of dumpster sizes makes cleanup a simple process for a wide variety of projects. We can haul away nearly any type of debris, working quickly and reliably to keep your project on schedule.
Permanent Dumpsters - For on-going waste collection.
Dumpsters.com makes waste disposal for your business simple, easy and effective. Our commercial dumpster services feature consistent rates, flexible pickups and a highly qualified and helpful service team. Whether you’re looking for a temporary or permanent waste disposal solution, Dumpsters.com can provide a reliable and easy-to-use service.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

755 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered a 40 Yd

I ordered a 40 Yd. dumpster, Ryan Rooney and his whole team are amazing. They answered all my phone calls and were extremely helpful with the pick up date, as I had changed the pickup date multiple times. I would highly recommend their service. Thank you!

16 September 2024
Unprompted review
Dumpsters.com logo

Reply from Dumpsters.com

We appreciate your kind words and are thrilled to hear about your positive experience, Ryan! We strive to provide excellent customer service and are glad that Ryan was able to assist you with your needs.

Rated 5 out of 5 stars

Great experience

On time. Very efficient and both the delivery driver as well as the pick up guy were extremely personable. Would certainly recommend them and / or use them again

22 September 2024
Dumpsters.com logo

Reply from Dumpsters.com

Tony, We strive to provide efficient and friendly service, and it's wonderful to know that our team met your expectations!

Rated 5 out of 5 stars

I watched the online video

I watched the online video. It was helpful and informative. When I decided to rent a dumpster at dumpsters.com I spoke to Mike. He was able to make recommendations to cover my needs.
Dumpster was delivered in a timely manner. I requested a pick up for Friday afternoon. Unfortunately it was picked up very early on Friday. We had mostly filled the dumpster prior to pick up but would have added a few things. We missed one full day due to very bad weather.
Overall we were very pleased with the dumpster we used and its drop off and pick up.

18 September 2024
Dumpsters.com logo

Reply from Dumpsters.com

Patricia, We appreciate your kind words and are glad to hear you found our video helpful and that Mike was able to assist! We understand that the early pick-up may have been inconvenient and appreciate you sharing your feedback!

Rated 1 out of 5 stars

I reserved a dumpster rental on a…

I reserved a dumpster rental on a Thursday, for the dumpster to be delivered on a Friday. They never delivered the dumpster and charged my credit card. I called on a Saturday morning, just to be told I had to call on Monday because of the weekend, they only take new delivery orders and couldn’t help.
I called first thing Monday morning, only to be told that the dumpster was delivered. I explained to them, that there was no dumpster at my home.
After calling about four times, I finally received a phone call and they only apologized about the mistake and stated I would receive a refund.
I’m very disappointed! I had a cleaning crew scheduled for Friday, which I had to pay. I suggest ordering from another company to help you with you dumpster needs.

13 September 2024
Unprompted review
Dumpsters.com logo

Reply from Dumpsters.com

Varee, We understand your frustration with the missed delivery and the inconvenience it caused. We sincerely apologize for the errors in communication and the delay in resolving the issue. We are committed to providing excellent customer service and will take steps to improve our processes to prevent similar situations in the future.

Rated 5 out of 5 stars

The dumpster was delivered as promised…

The dumpster was delivered as promised and picked up in due time. The equipment was in good condition. The trucks were in excellent condition.The drivers were skilled and careful not to do damage. The price was very acceptable. I am 100% satisfied.

16 September 2024
Dumpsters.com logo

Reply from Dumpsters.com

Bill, We're thrilled to hear that you were satisfied with our service and that our team exceeded your expectations! We appreciate your business and look forward to serving you again in the future!

Rated 5 out of 5 stars

I was very happy with the service

I was very happy with the service. They delivered it on time and they picked it up on time. They were very pleasant and very caring and I definitely will use them again.

9 September 2024
Dumpsters.com logo

Reply from Dumpsters.com

John, We strive to provide excellent service and are glad that our team was able to meet your expectations!

Rated 5 out of 5 stars

15 yd Dumpster rental

Delivery and p/u was perfect. Being at home was a plus. No mistakes. Was kept informed all through the process. Would use again.

16 August 2024
Dumpsters.com logo

Reply from Dumpsters.com

Steve, Thanks for sharing that you were kept informed throughout the process and found the delivery and pickup to be convenient!

Rated 5 out of 5 stars

Great service!

The service has been wonderful. They are easy to get on the phone when we have any questions and their dumpsters. Are there on time.

30 August 2024
Dumpsters.com logo

Reply from Dumpsters.com

Teresa, We appreciate your kind words and are thrilled to hear that you've had a positive experience with our service!

Rated 5 out of 5 stars

Ryan and his team are amazing!

Ryan and his team are amazing!! We have ordered a dumpster through Ryan multiple times for big projects. He is prompt for drop off and reminds us when we are 72 hours prior to pickup in case the technicians need more time with the dumpster. Thanks again for your help.

25 August 2024
Unprompted review
Dumpsters.com logo

Reply from Dumpsters.com

We strive to provide excellent service and are glad that Ryan and his team have consistently met your expectations! We're excited to share this great feedback with him!

Rated 5 out of 5 stars

Great Service

I asked for a dumpster next day and got it same day and dumped. Fast to the point and polite I will keep getting dumpsters from them.

19 August 2024
Unprompted review
Dumpsters.com logo

Reply from Dumpsters.com

Edward, We strive to provide prompt and courteous service, and we're glad we were able to meet your needs!

Rated 5 out of 5 stars

This team was great from the get-go

This team was great from the get-go. The set up was easy as they got our info and returned with the details call really quickly. The driver who dropped the dumpster was very courteous and placed it perfectly. The whole experience was a positive. I would completely recommend this company.

2 August 2024
Unprompted review
Dumpsters.com logo

Reply from Dumpsters.com

Erik, We strive to provide exceptional service and are glad our team was able to make your experience seamless and enjoyable!

Rated 5 out of 5 stars

Fast reliable service

Fast reliable service, Connor is top notch!

1 August 2024
Unprompted review
Dumpsters.com logo

Reply from Dumpsters.com

Robert, We appreciate your kind words about Connor and his service!

Rated 5 out of 5 stars

Terrific company with outstanding customer service

Ian was my initial contact and he was terrific. He explained everything to me as this was the first time that I have needed this service. He followed up with me to see if I had any questions or concerns. His customer service was the reason that I chose this company over the other company that I had contacted. Each time that I needed to contact the company (to order additional units), I was met with great customer service from each person that I spoke with.

31 July 2024
Dumpsters.com logo

Reply from Dumpsters.com

Amber, Customer service is our top priority and we our so proud to hear so many members of our team fulfilled this for you! We're glad to hear we have earned your future business!

Rated 1 out of 5 stars

The worst experience that I ever had in…

The worst experience that I ever had in my entire life to have to deal with peoples doing bad practices to rob their customers by making them signed their own contracts that they already know that they’re intended to take advantage of no matter what
Greed for money has made so many of us in this world lost all good things in us and I don’t know what we have become now .
People like you that are making others to lose trust in the world because you’re dishonest and heartless for money without any consideration of the damages you are causing to others.
You shouldn’t be in business but banned from doing business with the public
I feel very deceived by your bad practices in business
Sorry but I am ashamed of you and I am scared of the whole world now for what you have done

24 July 2024
Dumpsters.com logo

Reply from Dumpsters.com

Robert, We take all customer feedback seriously and appreciate you sharing your concerns. Please know that the dumpsters are priced based on weight, and this additional charge represents the final weight of the dumpster. The pre purchased tonnage was provided to you at the time of order.

Rated 5 out of 5 stars

awesome

i loved how i could keep roll dumpster for up to 10 days and that was nice since i slowly worked at cleaning out my clutter that was needed for 1 low price much cheaper than the other dumpsters for only 4 -5 days and no need to be home just made sure the path was clear for them

28 July 2024
Dumpsters.com logo

Reply from Dumpsters.com

Joyce, We appreciate you choosing us for your cleanout and are glad you found our service helpful. We strive to provide convenient and affordable rentals!

Rated 5 out of 5 stars

Our organization engages a lot of…

Our organization engages a lot of roll-off dumpsters each year. Prior to finding Dumpsters.com, this process of finding vendors was very time consuming. Dumpsters.com has great pricing, great service and is able to provide dumpsters with very little notice.

15 July 2024
Unprompted review
Dumpsters.com logo

Reply from Dumpsters.com

We appreciate your kind words and are glad to hear that our service has made your dumpster rental process more efficient! We strive to provide our customers with competitive pricing and reliable service, and we're happy to hear that we've met your expectations!

Rated 4 out of 5 stars

Helpful

Other then being one day late on delivery which was compensated a day later on pickup, the price was very reasonable for the size and costumer service was very polite, apologetic, and friendly. I would recommend this company.

2 July 2024
Dumpsters.com logo

Reply from Dumpsters.com

Greg, We are so glad our team was able to work with you to resolve issues and provide a positive experience!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look