Dumpsters.com Reviews 755

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, making interactions pleasant and efficient. The delivery and pickup services are frequently highlighted as timely, smooth, and accommodating, with many people appreciating the clear communication and ease of scheduling. Reviewers also commend the excellent customer service, noting that representatives are responsive, knowledgeable, and go out of their way to ensure a positive experience. However, some customers were dissatisfied with the pricing, mentioning instances of unexpected charges or significant price increases between rentals. A few people also experienced issues with delivery and pickup, reporting delays or unexpected early morning arrivals without prior notice.

What people talk about most

Service

Customers consistently note positive experiences with service. Many reviewers praise the professional,... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism,... See more

Delivery service

Customers generally report positive experiences with delivery services. Many reviewers praise the punctuality... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Price

Consumers find price to be ambiguous. Many reviewers report reasonable pricing, with some highlighting that... See more

Based on these reviews

Rated 5 out of 5 stars

We found ourselves in an unexpected and immediate need of a dumpster for a July 4th community event being held in a public park. After calling several other companies who couldn't help us, the folks a... See more

Company replied

Rated 5 out of 5 stars

Pick up and delivery when scheduled within a half hour very helpful for scheduling men. Private driveway area on difficult street, driver maneuvered without a problem no damage to adjacent fences... See more

Company replied

Rated 5 out of 5 stars

Easy to order on the website. Excellent email communication before delivery. Delivered on scheduled date. Easy return using website. Received an email stating a range of dates that t... See more

Company replied

Rated 5 out of 5 stars

Our Company works with TJ Stewart from Dumpsters.com, and he always makes sure our Dumpsters are on time and can get communications faster to dispatch than I ever could. I like clean, and efficient, a... See more

Company replied


Company details

  1. Waste-Management Service
  2. House cleaning service

About Dumpsters.com

Written by the company

Dumpsters.com is an innovative waste management company that specializes in dumpster rentals and other site services. Founded in 2014, Dumpsters.com is based in Westlake, Ohio, and has a nationwide reach, providing dumpster rental services to homeowners, contractors and businesses alike.

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Dumpsters.com

Written by the company

Temporary Dumpsters - For one-time, large disposal needs.
Dumpsters.com provides professional, fast and convenient residential dumpster rentals to homeowners who have chosen the do-it-yourself route for an upcoming project. Our range of dumpster sizes makes cleanup a simple process for a wide variety of projects. We can haul away nearly any type of debris, working quickly and reliably to keep your project on schedule.
Permanent Dumpsters - For on-going waste collection.
Dumpsters.com makes waste disposal for your business simple, easy and effective. Our commercial dumpster services feature consistent rates, flexible pickups and a highly qualified and helpful service team. Whether you’re looking for a temporary or permanent waste disposal solution, Dumpsters.com can provide a reliable and easy-to-use service.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

755 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

They were professional

They were professional, they were on time. They had good prices for the times.

15 June 2024
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Reply from Dumpsters.com

Peter, We’re delighted that you found your rental to be well priced!

Rated 5 out of 5 stars

Easy and Cost-Effective

Easy setup and most reasonable fee in the area. I asked for a 7-day rental, they gave me more at the same cost. Billing was quick, dropoff and pickup were smooth. Overall highly recommend!

8 May 2024
Unprompted review
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Reply from Dumpsters.com

Thank you for taking the time to share your recommendations, Kayla!

Rated 5 out of 5 stars

The service I received from Melissa was…

The service I received from Melissa was excellent. She is thoughtful, efficient and cares about providing the best service possible. She makes using dumpsters.com a pleasure and not a chore.

17 May 2024
Unprompted review
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Reply from Dumpsters.com

Gary, We're so glad to hear you have found an effective partnership with Melissa!

Rated 5 out of 5 stars

The process of reserving

The process of reserving, delivery and pick up was easy. Great customer service and reasonable price.

7 May 2024
Unprompted review
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Reply from Dumpsters.com

Thank you for sharing your experience, Judy!

Rated 5 out of 5 stars

Stress Free Service

Excellent stress free fast and professional service.
Our company has used them twice in a week. Thank you, Connor! Highly recommend.

14 June 2024
Unprompted review
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Reply from Dumpsters.com

Thank you so much for choosing our company for your dumpster needs!

Rated 5 out of 5 stars

Easy process

Easy process, excellent communications clean dumpsters on time delivered and picked as scheduled. Excellent experience highly recommends Dumpsters.com!

15 June 2024
Unprompted review
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Reply from Dumpsters.com

We so appreciate this awesome review!

Rated 5 out of 5 stars

Good pricing, good cordination

Good pricing, clean dumpster, on time and set dumpster without disturbing the ground to much

12 June 2024
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Reply from Dumpsters.com

Thank you for taking a moment to share your experience, Andy!

Rated 5 out of 5 stars

Very easy process!

Very easy process!! Very helpful staff! Highly recommend!

7 June 2024
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Reply from Dumpsters.com

Tracy, We're glad our team could make your rental easy!

Rated 5 out of 5 stars

The whole process was very easy- from…

The whole process was very easy- from drop off to pick up. Was reasonably priced. They allowed a quality time for the duration of the dumpster. Would use them again!

9 June 2024
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Reply from Dumpsters.com

We appreciate your feedback, Leah!

Rated 5 out of 5 stars

Orders our dumpsters

Orders our dumpsters, received excellent communications, delivered and picked up exactly as scheduled. What’s not to like?

30 May 2024
Unprompted review
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Reply from Dumpsters.com

Lance, This is exactly what we strive for!

Rated 1 out of 5 stars

Yikes! Go with a local company.

Yikes! Dumpsters.com is a hot mess.

This company has major issues. I scheduled my dumpster online and everything went through... Received a confirmation. Great, right? Wrong. The next day I received a text from their rep saying they needed to "verify something" before confirming the order. I called back and the person who answered the phone looked up my order and said it "didn't go through". I questioned how that could be as I received a confirmation. He insisted it did not go through and proceeded to ask a ton of questions they already had the answers to. Fast forward, I received multiple email confirmations, to an email address not associated with this order, with multiple charges to my credit card. In addition, one of the charges was for more money than any of the invoices. While this was THEIR mistake, they made me jump through hoops to get the refund on the bogus dumpster they booked AND on the overcharge that didn't match either invoice. Delivery of the dumpster was okay, but there was garbage already in the dumpster upon arrival. Fast forward to scheduling pick-up... They confirmed pick up for Tuesday (May 21st)- latest by Friday, May 23rd. I called at 7a Friday the 24th to make sure the pick up was not lost in the system. They gave me the run around all day and never picked it up. In fact at 12:30p I received an email survey asking how everything went. I had to call them to let them know the service was not complete and their dumpster was still sitting in my driveway! Get it together, people... At 3p (as per their rep's recommendation) I called back since the dumpster had still not been picked up. Seems like they delay pickup to use your site as their storage area until they book the next job. Completely unethical and I will charge them per day for using my driveway plus the cancellation fees associated with a service I have booked for Sunday (that will need to access the driveway.) Stick with a local company it will save you time.

24 May 2024
Unprompted review
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Reply from Dumpsters.com

Erin, We apologize for any communication issues during your experience. Our team works hard to provide a seamless experience and we regret that we did not hit the mark due to the delays presented by the holiday weekend.

Rated 5 out of 5 stars

Great 1st contact

Great 1st contact. I am out of town; handled o the phone. Dropped off as told. Picked up. Price competitive. Great experience

27 April 2024
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Reply from Dumpsters.com

Our team is so grateful for your positive feedback, Jeanne!

Rated 5 out of 5 stars

Working with Joe Frey made it…

Working with Joe Frey made it incredibly easy and affordable. His response time was very quick which made the entire process headache free

10 November 2023
Unprompted review
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Reply from Dumpsters.com

We're so happy to provide an effective partnership, Kyle!

Rated 5 out of 5 stars

Great Service

Bruce was very understanding and was being fair with the service. I intend on using them again.

14 March 2024
Unprompted review
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Reply from Dumpsters.com

Reyna, We appreciate your business and your feedback!

Rated 5 out of 5 stars

Very good experience

Delivered on time, picked up in a timely matter, and no damage done to property. The whole experience was very good, and I every one I dealt with was very helpful

12 October 2023
Unprompted review
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Reply from Dumpsters.com

Thanks so much for taking the time to leave us a 5-star review – it’s much appreciated, Gail!

Rated 1 out of 5 stars

Very impolite and unprofessional

I called and spoke with Susan in regards to some pricing on dumpsters for a local job that I had. I did not have the exact address of the job as I was not in my office at the time of the phone call although I didn’t know the ZIP Code. She proceeded to be very rude, nasty, and unprofessional, and offered no help at all. I will not try to do any more business with this company in the future due to the way I was spoke to from her.

11 April 2024
Unprompted review
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Reply from Dumpsters.com

Greg, This is not representative of our standards for customer service. Please email corporate@dumpsters.com with the number used as our team would like to review your experience.

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