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Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the labels, noting their excellent craftsmanship and professional appearance. Many reviewers are delighted with the ordering process, finding it easy to use and appreciating features like photo proofs and the ability to customize designs. The delivery service is frequently highlighted for its efficiency and speed, with many customers receiving their orders sooner than expected. However, some customers also noted issues with shipping and delivery times, mentioning delays and a lack of communication regarding order status. A few reviewers experienced discrepancies between sample products and the final delivered items, particularly concerning the cut and finish of the labels.

What people talk about most

Product

Users describe positive interactions with product. Many customers are delighted with the quality, color, and... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent craftsmanship, vibrant... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the quick and timely arrival of their... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the professional, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered some woven labels for my shirts to carry the logogram I have been using for decades on all my "personalty" and I am highly satisfied of the result. I live in England but I had the lab... See more

Rated 5 out of 5 stars

This is the second time I have ordered name labels from your company because I knew I would not be disappointed, going by what I received from my first order some years ago ~ exquisite, delicat... See more

Rated 5 out of 5 stars

Tried a few label companies. nothing compares to this one. Had to refund all of my other orders with other companies cus the quality was just not it. This is just amazing, the photo proof feature is a... See more

Rated 5 out of 5 stars

The labels were perfect!! The website was easy to use from selecting the label size, design and lettering. They had my favorite font and heart shape. I’ve rediscovered my love of sewing since be... See more


Company details

  1. Fabric product manufacturer

Written by the company

Make Your Work Stand Out with Personalized Clothing Labels. Design Your Clothing Labels in Just 5 Minutes. Labels with Your Own Logo, Text & Symbols.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

556 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 23% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Nice Bonus This Time

I've ordered a few times now and have never had an issue with them. The nice bonus this time was that the labels were already folded and ironed so I didn't have to do that step. Love this!!

25 March 2024
Unprompted review
Rated 1 out of 5 stars

DONT BUY DutchLabelShop.

Don't buy from DutchLabelShop.

Let me explain why. I selected this company due to its quick delivery and expected to receive 10 patches within four weeks, which included their two-week processing time + shipping. However, it has been over a 5 weeks, and I still haven't received my order. Their support team was professional, but they could only offer a 30% refund, which, to be honest, is not much of a consolation for me. It's particularly frustrating since these patches were supposed to be part of a more significant project.

DONT BUY

29 March 2024
Unprompted review
Dutch Label Shop logo

Reply from Dutch Label Shop

Hi, we're sorry to hear about your experience. We asked for more information in order to investigate but received no response. It could be related to the fact that the photo proof was ordered and rejected? That will increase the production time. It could also be that your design is a bit complex (especially the shape)? Don't hesitate to give us more information so we can investigate!

Rated 5 out of 5 stars

Happy with the purchase!

This was my first time ordering. The site was easy to use and labels easy to put together and order. When I received them, I found the lettering on these were more crisp and readable than other places I've ordered from. Shipping was relatively quick to my location in Canada. In short I'm totally happy with the purchase and when I need more labels, I'll return.

24 February 2024
Unprompted review
Rated 1 out of 5 stars

Lost Trust

Normally I had had acceptable experiences with this company. Lately they have completely lost my trust. I waited to order until they completed the facility work they advertised in early Feb. Now I have 3 late orders. 2 orders are over a month old. They all listed the normal 7-10 days when I ordered. After contacting customer support they lied and claimed they advertised there would be delays - but their website was back to normal when I placed orders and they stated nothing about delays while they worked through backlogs. Then they lied again and said my orders would be done last week. Now they are saying end of this week. DELAYS HAPPEN. LIES CAN'T! And they need some mechanism to compensate businesses they lie to and FAIL, when businesses count on honest and reliable businesses to not cost them money.

1 March 2024
Unprompted review
Dutch Label Shop logo

Reply from Dutch Label Shop

Hi Nick, we're sorry to hear about your frustration. I would like to stress the fact that our team did not lie to you about anything. Your orders were placed at a time where our factory was closed or just reopening, so that caused quite a few delays indeed. I can see that our team offered partial refund to compensate the delay. I can see that all of your order were delivered successfully. This also allowed us to review our process and we'll make sure to clearly communicated any delays in the future.

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. The service and communication from start to finish was spot on. While there were delays in receiving the patches, the team kept in touch and let us know what was happening. I cannot thank Nathan and the team enough - absolutely everything I could have wanted.

7 March 2024
Unprompted review
Rated 5 out of 5 stars

Love this company

Love this company! It helped me through the ‘coughcough’ times and the present times. Whenever I had a question, the team always answer on a proficient way.
Always satisfied when using Dutch Label’s services.

9 March 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing job

Absolutely amazing job, i cant reccomend them enough, i used their service to create a funny parody on danish police patches and they delivered fast with a low and affordable MOQ.

11 March 2024
Unprompted review
Rated 5 out of 5 stars

Repeat customer, super products

Second time using Dutch Label Shop and over the moon with the product once again. Love how you can choose from many fonts, colours and sizes. Labels were perfect for my handknitted garments. Really quick and easy to order, fast delivery and great communication. I would recommend to anyone requiring some excellent quality labels!

7 March 2024
Unprompted review
Rated 1 out of 5 stars

Very bad experience.

Worse experience ever. This company is a fake. They are not Dutch, and they do not have any dutch customer service. they are pretending their customer service is temporary unavailable but when you check back reviews, it has been unavailable for years. They are not based in The Netherlands, but in USA or China. when I ordered the labels I got the notification that it would take 10-14 days. We are now 17 days later and I still haven't received the labels. Their customer service is unavailable - i tried calling several times over the past 4 days - and the only way to contact is through email. There they told me that i need to wait at least until end of next week. which would make the delivery time one month. I am really disappointed in their service.

6 March 2024
Unprompted review
Dutch Label Shop logo

Reply from Dutch Label Shop

Hi Alei, we're sorry to hear about the delays. When your order was placed, our factory just had reopened which caused important delays. We will make sure to make the communication as clear as possible on our website in the future. Your feedback is highly appreciated.

Rated 5 out of 5 stars

Outstanding service.

Outstanding communication, outstanding product, outstanding quality and fantastic price. You genuinely could not ask for more, thank you again and will definitely be using you again and recommending you to friends.

4 March 2024
Unprompted review
Rated 5 out of 5 stars

I’m really happy with the design and…

I’m really happy with the design and texture and they are just what I wanted. They arrived on the 14th day, which I expected them to do as the website stated. They add quality to my bunting. Thank you

24 February 2024
Unprompted review
Rated 5 out of 5 stars

My labels from the Dutch Label Shop…

The labels from the Dutch Label Shop are absolutely superb! I cannot fault them in any way. The choice of colours, fonts and designs, the beautifully finished look to each label, the efficiency of delivery - all absolutely perfect.

Don’t look anywhere else for your labels - the Dutch Label Shop simply cannot be bettered.

14 February 2024
Unprompted review
Rated 5 out of 5 stars

Personalised woven garment and care labels

I have ordered twice from this company now and will use them continually for my garment labels and care labels for my brand new business. I order from the UK and delivery has been fast. The quality of both labels are fabulous and personalisation is very simple on their website. They are also packaged well for postage. I would highly recommend this company to anyone who is looking for quality labels at a good price, that will ensure a professional look to finished garments.

19 January 2024
Unprompted review
Rated 1 out of 5 stars

Ordered with 10-14 day lead time

Ordered with 10-14 day lead time. Website said nothing about closures and claimed to be made in Leeds, UK shipping from Leeds. Then on the 14th day we were informed that the factory was closing for two weeks for 'holiday' and we wouldn't get the labels for another 2+ weeks. I don't know what you call that, but it is definitely poor service or inaccurate website messaging because no UK company I have ever heard of closes for 2 weeks around Chinese New Year.

31 January 2024
Unprompted review
Dutch Label Shop logo

Reply from Dutch Label Shop

Hi Joanna, we're sorry to hear about your experience. We did inform all of our customers of our temporary closure. A message highlighted in red was left at the checkout steps when you placed your order. You have even used the discount included in that message... We never claimed that the labels are made in Leeds. You can also easily find that out in our FAQ. We do however ship from the UK since Brexit to avoid our UK customers from paying import fees. I can see that a full refund was made to your account.

Rated 5 out of 5 stars

Dutch Labels assisted me with the design & formatting

Dutch Labels assisted me with the design and layout. A very collaborative process that was easy and efficient. Communication was prompt and excellent. The labels are lovely and provide a professional look to our prayer shawls along with our message. From the time I hit confirm order, I received the labels my mail in 9 days. I would highly recommend Dutch Label Shop.

14 January 2024
Unprompted review

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