dxbperfume.co.ukReviews 

2,203
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 851 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting the fantastic fragrances, lovely smells, and excellent quality, often noting their impressive lasting power. Many people appreciate the quick and efficient delivery process, along with the well-packaged items. The service is frequently described as excellent, with consumers finding the ordering process simple and the overall experience very pleasant. However, some customers also noted issues with their orders, including receiving incorrect items or missing products. A few other people also felt that delivery was delayed or that their orders were not received, with some mentioning a lack of response to their inquiries. Additionally, some reviewers experienced issues with product durability, stating that the scent did not last as long as expected.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the great quality, stunning... See more

Delivery service

People report positive experiences with delivery service, often praising the fast and efficient delivery... See more

Quality

Consumers find quality to be positive, with many praising the great quality products, outstanding quality,... See more

Service

Clients share positive opinions on service, consistently highlighting it as excellent, speedy, and efficient... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have a small collection of aftershaves and very happy but the downside is dxb don't always have everything in stock and takes some time to restock.

Rated 4 out of 5 stars

Loved the samples I received, very quick & efficient delivery process. Samples smelled lovely & will purchasing bigger bottles soon. Thank you

Rated 5 out of 5 stars

I had been searching for this fragrance for a while and luckily found it on DXB cheaper than anywhere else. Fantastic fragrance and has similarities to PDM Althair. Great lasting power too.

Company replied

Rated 5 out of 5 stars

Ordered sample online quick and excellent service fantastic smelling aftershave. Purchased full sized bottles from their stall in lakeside. Well worth every penny. Will definitely be ordering again an... See more

Company replied


Company details

  1. #83 of 114 best companies in Perfume store
  2. #62 of 83 best companies in Cosmetics and Perfumes Supplier

About dxbperfume.co.uk

Written by the company

At DXB Perfume, we are dedicated to providing our customers with an exceptional fragrance shopping experience that combines luxury, authenticity, and outstanding customer service. With a deep appreciation for the rich heritage of Arabian perfumery, we curate a diverse collection of scents that capture the essence of elegance, tradition, and opulence.

We take pride in our commitment to quality, ensuring that every fragrance we offer is carefully selected from renowned Arabian perfume houses known for their craftsmanship and legacy. Our collection features a captivating range of perfumes, from delicate florals to exquisite ouds, allowing our customers to discover scents that resonate with their unique personalities and preferences.

At DXB Perfume, we prioritize customer satisfaction above all else. Our knowledgeable team is passionate about fragrances and is always ready to assist our customers with personalized recommendations, product inquiries, and order assistance. We strive to make every interaction with our customers a memorable one, ensuring that they feel valued and supported throughout their fragrance journey.

We believe in transparency and authenticity, which is why we have partnered with Trustpilot to gather genuine customer reviews. These reviews provide valuable insights and feedback, helping us to continuously improve our products and services.

Join us on a fragrant adventure at DXB Perfume and experience the magic of Arabian perfumery. Discover luxurious scents, immerse yourself in the world of fragrance, and trust in our commitment to excellence. Your satisfaction is our utmost priority, and we are honoured to be your trusted source for exquisite Arabian perfumes.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 67% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(2,203)

783 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Did not receive my parcel

Did not receive my parcel. Waited over 2 weeks . No response from dxb. after contacting them twice. Such a shame as I have had positive experiences in the past. Hence why I purchased from them.

5 May 2026
dxbperfume.co.uk logo

Reply from dxbperfume.co.uk

Thank you for your feedback and we apologise for the experience you had. This is not the standard we hold ourselves to. Our Customer Service team will be in touch with you shortly to make this right.

Rated 1 out of 5 stars

Clearly this company is a scam I…

Clearly this company is a scam I ordered an item in the 9th May 2026 sent emails and messages asking what had happened to my product and no one has reached out to me I'm now going to pursue a refund , the customer service is shocking. and they have taken my money and not sent the perfume u ordered for my mother's birthday, it was the last bit of money I had as I'm a college student and they have not even dispatched the item yet I'm disgusted and will tell everyone Do not use this company they don't care

5 May 2026
dxbperfume.co.uk logo

Reply from dxbperfume.co.uk

Thank you for your feedback and we apologise for the experience you had. This is not the standard we hold ourselves to. Our Customer Service team will be in touch with you shortly to make this right.

Rated 1 out of 5 stars

I am still awaiting an order I placed…

I am still awaiting an order I placed on the 9th May 2026 the status shows as 3-5 working days , I have sent 2x emails no one has responded I have ordered a perfume for my mother's birthday , and I haven't received it what is going on DXB I need my order urgently womeone needs to respond to my email or I will be requesting an immediate refund

9 May 2026
Unprompted review
dxbperfume.co.uk logo

Reply from dxbperfume.co.uk

Thank you for your feedback and we apologise for the experience you had. This is not the standard we hold ourselves to as our customer service team has already updated you.

Rated 1 out of 5 stars

Order never arrived

Order never arrived, impossible to contact on their live chat system.

1 May 2026
dxbperfume.co.uk logo

Reply from dxbperfume.co.uk

Thank you for your feedback and we apologise for the experience you had. This is not the standard we hold ourselves to. Our Customer Service team will be in touch with you shortly to make this right.

Rated 4 out of 5 stars

Great product

Great product, price and delivery timely. The only reason for 4 would have been 5 if quicker delivery but to be honest very happy.

1 May 2026
Rated 1 out of 5 stars

Bottle came smashed and no one is…

Bottle came smashed and no one is replying on live chat

5 May 2026
dxbperfume.co.uk logo

Reply from dxbperfume.co.uk

Thank you for your feedback and we apologise for the experience you had. This is not the standard we hold ourselves to. Our Customer Service team will be in touch with you shortly to make this right.

Rated 1 out of 5 stars

DXB Bentalls Centre Kingston

I made the effort and went to the Bentalls Centre Kingston, as I was going to buy a few fragrances. You can’t really buy samples so wanted to see some of the middle eastern fragrances, being a fragrance reviewer and it completely wasted my time.
When I got there one sales bloke on his phone, and I made a funny comment, absolutely nothing rude and he got all arsey, obviously couldn’t take a joke, so I thought sod this, I’m not giving you £200 of my hard earned money and walked away really annoyed. It was a poncy little stand that looked like a car boot stall with one staff member more engaged on his phone and the other one, doing something about nothing. I think DXB need to rethink their strategy and employ staff who are worth employing and will not be visiting those two again, as it was pathetic

10 May 2026
Unprompted review
dxbperfume.co.uk logo

Reply from dxbperfume.co.uk

Thank you for your feedback and we apologise for the experience you had. This is not the standard we hold ourselves to. Our Customer Service team will be in touch with you shortly to make this right.

Rated 5 out of 5 stars

Great service

I recently bought an aftershave from Hansher, and the experience was brilliant. He really knows his products and helped me choose a scent that suits me perfectly. The quality is outstanding, and the service was friendly, quick and professional. Highly recommend buying from him — you won’t be disappointed

8 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look