dxbperfume.co.ukReviews 

2,203
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 841 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their amazing and long-lasting fragrances, often receiving compliments. The delivery service is frequently highlighted as quick, efficient, and prompt, with many appreciating the free and fast shipping. Reviewers also commend the excellent quality of the products and packaging, along with the great service from start to finish. However, some people were dissatisfied with their orders, experiencing issues such as missing items, incorrect products, or significant delays in shipping. A few other people also felt that customer service was unresponsive to their complaints regarding these order problems.

What people talk about most

Product

Customers had positive experiences with products, praising the quality of fragrances, their longevity, and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast and efficient delivery... See more

Quality

People report positive experiences with quality, often praising the amazing quality of colognes and... See more

Service

Users describe positive interactions with service, frequently highlighting its quickness, efficiency, and... See more

Order

Reviewers mention ambiguous feedback about their orders, with many expressing significant dissatisfaction.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have a small collection of aftershaves and very happy but the downside is dxb don't always have everything in stock and takes some time to restock.

Rated 4 out of 5 stars

Loved the samples I received, very quick & efficient delivery process. Samples smelled lovely & will purchasing bigger bottles soon. Thank you

Rated 4 out of 5 stars

A day after my last review, I received the perfume that was missing in my order. It came as a surprise but I was grateful for the gesture. DXB also sent me an email to state they would issue a refund... See more

Rated 5 out of 5 stars

Ordered sample online quick and excellent service fantastic smelling aftershave. Purchased full sized bottles from their stall in lakeside. Well worth every penny. Will definitely be ordering again an... See more

Company replied


Company details

  1. #83 of 114 best companies in Perfume store
  2. #62 of 84 best companies in Cosmetics and Perfumes Supplier

About dxbperfume.co.uk

Written by the company

At DXB Perfume, we are dedicated to providing our customers with an exceptional fragrance shopping experience that combines luxury, authenticity, and outstanding customer service. With a deep appreciation for the rich heritage of Arabian perfumery, we curate a diverse collection of scents that capture the essence of elegance, tradition, and opulence.

We take pride in our commitment to quality, ensuring that every fragrance we offer is carefully selected from renowned Arabian perfume houses known for their craftsmanship and legacy. Our collection features a captivating range of perfumes, from delicate florals to exquisite ouds, allowing our customers to discover scents that resonate with their unique personalities and preferences.

At DXB Perfume, we prioritize customer satisfaction above all else. Our knowledgeable team is passionate about fragrances and is always ready to assist our customers with personalized recommendations, product inquiries, and order assistance. We strive to make every interaction with our customers a memorable one, ensuring that they feel valued and supported throughout their fragrance journey.

We believe in transparency and authenticity, which is why we have partnered with Trustpilot to gather genuine customer reviews. These reviews provide valuable insights and feedback, helping us to continuously improve our products and services.

Join us on a fragrant adventure at DXB Perfume and experience the magic of Arabian perfumery. Discover luxurious scents, immerse yourself in the world of fragrance, and trust in our commitment to excellence. Your satisfaction is our utmost priority, and we are honoured to be your trusted source for exquisite Arabian perfumes.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 67% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(2,203)

783 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Afnan Supremacy In Oud

I am absolutely delighted with my purchase of Afnan Supremacy in Oud Giftset from DXB Perfume. The scent is amazing, rich, smooth, and long-lasting, easily 8+ hours on my skin. I’ve received several compliments already 😊
Delivery from DXB Perfume was very prompt, and the price was excellent compared to other retailers like Debenhams. The whole experience was spot on from start to finish.
Definitely a company I’ll use again and in fact, I’ve already placed another order for my wife!

27 April 2026
Rated 5 out of 5 stars

Love it

My first time buying a perfume oil and per Afnan range, it's a lovely scent. Seems a bit overpowering for my senses or maybe I need to get use to the blend.
The presentation though is gorgeous! It's one of the prettiest perfume bottles I've ever seen!

1 May 2026
Rated 5 out of 5 stars

Frist time ordering from dxb perfume

Frist time ordering from dxb perfume. Ordered Swiss Arabian Patchouli 01 also Tobacco 01 both are fantastic fragrances. A absolute bargain for the price very high quality fragrances. Speedy delivery a pleasure doing business with. Will definitely be ordering again.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Delivered within 2 days as standard service. Bought testers to determine which scent to purchase full bottle. Will be purchasing 2 full bottles.

30 April 2026
Rated 1 out of 5 stars

Awful customer service- no communication

Received my order via online. When opening noticed the otomizer was broken (snapped off). I have emailed several times with no reply. I have also taken the perfume to the meadowhall store to where they were unable to sort with it being an online order therefore has to be sent back via online. I had explained that nobody was replying to my emails to where they were not helpful. What is the point of having an onlie form/email to contact if you are not going to reply!!!!

27 April 2026
dxbperfume.co.uk logo

Reply from dxbperfume.co.uk

Thank you for your feedback and we apologise for the experience you had. This is not the standard we hold ourselves to. Our Customer Service team will be in touch with you shortly to make this right.

Rated 5 out of 5 stars

Parjesh’s customer service

I always get so many compliments on my DXB fragrance, and the customer service each time from the whole team, but Parjesh especially is exceptional. One of the big reasons I return back is because of the service - honestly the best service in the whole shopping center.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful smelling scent

Beautiful smelling scent , fast delivery. Brilliant

21 April 2026
dxbperfume.co.uk logo

Reply from dxbperfume.co.uk

Dear Sara,

Thank you for the feedback! We're glad your order arrived on time and that you had a great experience, we look forward to serving you again.

Best regards,
The DXB Perfume Team

Rated 5 out of 5 stars

Highly recommend

Highly recommend

20 April 2026
dxbperfume.co.uk logo

Reply from dxbperfume.co.uk

Dear Qasim,

Thank you for your feedback! We’re really pleased to hear you had a positive experience with our products and service. Your support means a lot to us. We hope to serve you again in the future!

Best regards,
The DXB Perfume Team

Rated 5 out of 5 stars

I have ordered from this site before…

I have ordered from this site before and as always I have been very happy with the service and the price thank you very much for a pleasant experience

20 April 2026
dxbperfume.co.uk logo

Reply from dxbperfume.co.uk

Dear Jaime,

Thank you for your feedback! We’re really pleased to hear you had a positive experience with our products and service. Your support means a lot to us. We hope to serve you again in the future!

Best regards,
The DXB Perfume Team

Rated 5 out of 5 stars

Good price

Good price (included a discount)and prompt delivery. Both fragrances ordered were well packaged and of excellent quality.

20 April 2026
dxbperfume.co.uk logo

Reply from dxbperfume.co.uk

Dear Christopher,

Thank you for the feedback! We're glad your order arrived on time and that you had a great experience, we look forward to serving you again.

Best regards,
The DXB Perfume Team"

Rated 5 out of 5 stars

Excellent no complaints

Excellent no complaints

20 April 2026
dxbperfume.co.uk logo

Reply from dxbperfume.co.uk

Dear Ebrahim,

Thank you for your feedback! We’re really pleased to hear you had a positive experience with our products and service. Your support means a lot to us. We hope to serve you again in the future!

Best regards,
The DXB Perfume Team

Rated 5 out of 5 stars

Pj thank you?!!!!!

24 April 2026
Unprompted review
dxbperfume.co.uk logo

Reply from dxbperfume.co.uk

Dear Christian,

Thank you for your feedback! We’re really pleased to hear you had a positive experience with our products and service. Your support means a lot to us. We hope to serve you again in the future!

Best regards,
The DXB Perfume Team

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