The software is amazing, genuinely a must-have for photographers and hobbyists alike if you're after crisp raw files and plenty of control over your final output. The only downside is their support te... See more
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I have come back to use DxO after many years using other software. No regrets what so ever.I have upgraded to all the latest versions namely PR5,Nik 8,Vp5,PL9 Elite except Film Pack which I'm still te... See more
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The software and usability is second to none. The only issue that I would suggest you work on is the nomenclature when applying relationships to masks. The option to "Invert Shape" doesn't seem to... See more
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I had a problem with the latest update of DxO PhotoLab 9.1 where it continuously would not load. I was instructed to uninstall, redownload and reinstall. I went a step further and searched the windows... See more
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Company details
Written by the company
For over 20 years, DxO has been at the forefront of innovation in photographic software. We are the creators of DxO PhotoLab, widely regarded as the best RAW development software for passionate photographers. We revived the legendary Nik Collection, originally from Google, and developed essential tools like DxO PureRAW, DxO FilmPack, and DxO ViewPoint, all trusted by the most demanding photographers. Developing groundbreaking software is at the heart of what we do.
Contact info
3 Rue nationale, 92100, Boulogne-Billancourt, France
- dxo.com
4.5
Excellent
760 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from DxO
Hello Paul,
Thank you for your feedback!
We’re delighted to hear that our software helps you edit your photos better.
Supporting photographers in bringing out the best in their images is exactly what drives us every day.
We’re glad to be part of your creative process.
The DxO Team
Excellent product
Excellent product, very easy to use. Lots of useful filters to help process the photo
20 February 2026
Reply from DxO
Hello Igor,
We’re thrilled to read your review — thank you!
It’s great to know you find the software easy to use and that the filters help you process your photos effectively.
We love being part of photographers’ creative workflow and helping bring images to life.
The DxO Team
Great photographic tool
Everything I want to do with my photos can be found in the DXO software: editing and also cataloging with keywords.
But it's a pitty I can't test the latest Pure Raw before I buy it. Cause I've already tested an older version, and now I wanted to know if batch renaming would offer me more options (using metadata as the file name).
13 February 2026
Reply from DxO
Hello Francis,
We truly appreciate your encouraging words — it’s great to hear that our software gives you everything you need for editing and keyword cataloging. Supporting passionate photographers like you is exactly why we do what we do.
We understand your frustration about not being able to test the latest version of DxO PureRAW again, especially to evaluate batch renaming options using metadata. Your feedback is valuable, and we’d be happy to clarify what’s currently possible. Please feel free to reach out to our support team here: https://support.dxo.com/hc/en-us/requests/new
The DxO Team
Very efficient team work
Very efficient team work, available when needed.
Software needs time to be mastered.
20 February 2026
Reply from DxO
Hello François,
Thank you for your kind words about our team’s efficiency and availability — we truly appreciate it. It’s great to know you felt supported when needed.
You’re absolutely right: our software can take a little time to fully master, but we’re confident it rewards that learning curve with powerful and precise results.
Thanks again for your trust.
The DxO Team
DXO has some of the best software
DXO Pure Raw is in my opinion the best denoising software around and as a bonus gives you a great negative to start editing.
DXO Photo Lab is one of the best raw editors I have used
Nik Collection is a great place to start putting the finishing touches to your image.
Great software that I have found to be intuitive to use and good value for money. They have a very helpful support team as well if you have any queries
13 February 2026
Reply from DxO
Hello Keith,
We’re thrilled to read your review — thank you for sharing such a detailed experience!
It’s fantastic to hear that DxO PureRAW stands out for you as a denoising solution and that it gives you a strong starting point for editing.
We’re also delighted that DxO PhotoLab and Nik Collection have earned a place in your workflow, from RAW processing to the final creative touches.
Knowing you find our software intuitive, good value, and supported by a helpful team truly means a lot to us.
Supporting passionate photographers like you is exactly why we do what we do.
The DxO Team
Very mixed bag
There are two faces to this company: one is the products, and they are very high quality image processing apps that are unmatched in the marketplace. In the end, it's the result that counts, and that makes up for a lot of the odd user interface and bugs.
The problem is customer support and how serious they are about software quality. I have worked on imaging software half my life, so I do know a little bit about the domain. I am on the Adobe Lightroom beta list, and when I submit a bug there then it's treated professionally, looked at immediately, and usually fixed in next week's beta build. Amazing. TopazLabs? I get a response the same day, usually with a workaround, and the problem is fixed promptly.
Contrast that with DXO: if there is a follow-up to a bug, it is weeks later, and/or in a tone that's basically telling you that you're doing it wrong. Even as an experienced professional you are being talked down to. The process of filing bugs is completely boneheaded, as if it were designed to make submitting bugs as hard as possible, and even if you provide screen recordings, system reports, etc., nothing happens.
The "eat it or leave it" approach that DXO brings to their software, along with the quality standard of a 1980s Citroën, is tremendously disappointing. The user interface is questionable at times but I'm used to other French software. I am eating it, for now, because nobody can provide the same results, but I do hope that others catch up so that I can dump them. There's so much potential there, but they just don't care to listen.
I can't reply to a supplier reply, but let me clarify: this is not about a beta program. I'm just saying that Adobe has one, and they find my feedback apparently valuable because they usually address issues within a week. The reason why I haven't submitted a bug in a year is because the bugs that I've submitted since DxO PR1 have been utterly frustrating to submit in the first place (like when companies don't want to contact their support department), and even if "the perfect bug report" has been submitted, no action is taken, no response is given, or you're told "you're doing it wrong." Every. Single. Time.
18 February 2026
Reply from DxO
Hello Stan,
Thank you for taking the time to share such detailed feedback. We truly appreciate your recognition of the quality of our image processing tools — delivering outstanding results remains our top priority.
We’re genuinely sorry to read your concerns regarding customer support and our handling of bug reports. That is not the experience we want to provide.
After reviewing your history, we see one activation-related request within the past year, which was processed and resolved within approximately six hours. We have not identified other support requests during that period.
Regarding that specific matter, our system allows users to manage activations directly from their DxO customer account via the License Management Portal, giving full autonomy to deactivate devices without waiting for support intervention.
Concerning beta workflows, our development and release process differs from weekly public beta cycles such as Lightroom’s. While we do not operate with continuous public beta updates, user feedback and bug reports are carefully reviewed and integrated into our update roadmap.
If there are specific issues you feel were not properly addressed, we would sincerely welcome the opportunity to review them again:
https://support.dxo.com/hc/en-us/requests/new
We remain committed to improving both our software and the support experience around it, and we hope to continue earning your trust.
The DxO team
Very good for photo processing.
11 February 2026
Reply from DxO
Hello Gj,
Many thanks! We’re so glad to hear that our software is working well for your photo processing.
Supporting passionate photographers in achieving great results is exactly why we do what we do. 😊
The DxO Team
The Experience
Hello! IF you care about your photogrpahy please, please, please give DxO products a try.
11 February 2026
Reply from DxO
Hello Michael,
Your message truly made our day — thank you!
Knowing that you encourage fellow photographers to give our tools a try means a lot to us. Supporting passionate creators who care deeply about their photography is exactly why we do what we do.
We’re grateful for your trust and enthusiasm!
The DxO Team
Not five stars because it still refuses…
Not five stars because it still refuses my b/w-cameras like Pentax K3-III Monochrome and Leica M10 Mono.
10 February 2026
Reply from DxO
Hello Uli,
Thank you for your honest feedback — we truly appreciate it.
We understand how important compatibility is, especially with unique cameras like the Pentax K-3 III Monochrome and Leica M10 Monochrom. Our team continuously works on expanding supported equipment, and your input helps highlight what matters most to passionate photographers like you.
You can check our currently supported cameras here: https://www.dxo.com/supported-cameras/
We hope to be able to support your gear in the future and earn that fifth star.
The DxO Team
Great products
Technically, these are all excellent products. Here and there, I find a few things missing, but the quality is top notch.
It's not a subscription, so be aware that you can only skip a limited number of versions to benefit from the update price.
4 February 2026
Reply from DxO
Hello Robert,
Thank you for your thoughtful review — we’re delighted to read that you find our products technically excellent and top notch in quality.
We also appreciate your balanced perspective about missing features here and there. Feedback like yours helps our team continue refining and improving each new version.
Thank you as well for pointing out the update policy. We aim to keep a fair model while continuing to invest in innovation for passionate photographers.
We’re grateful for your support!
The DxO Team
DxO Photolab9 - setup problems
I downloaded the trial version of DxO Photolab9 and had difficulty getting it to run on my older PC. After trying many different ways to resolve the problem, I eventually contacted the help desk. The experience, help and knowledge were second to none. I can say the best I have come across. I am reasonably knowledgeable in IT, but the assistance was great, fast and logical.
26 January 2026
Reply from DxO
Hello Ndillon,
Thank you for sharing your experience. Great!
We’re sorry you initially faced difficulties running the DxO PhotoLab 9 trial on your older PC, but we’re truly delighted to read that our support team met your expectations.
Providing clear, efficient, and knowledgeable assistance is something we care deeply about — especially when passionate and tech-savvy users like you reach out.
Your kind words about the help desk mean a great deal to us.
We’ll be sure to pass your feedback along to the team.
We hope you continue enjoying your experience with our software!
The DxO Team
A solid photography product
Overall, its a solid photography product. It's easy to use and works well with lightroom classic. I do wish all new versions contained more within them or move releases to a 1.5 years cycle.
15 February 2026
Reply from DxO
Hello Philip,
Thanks for sharing your thoughts with us.
We’re glad to hear our software fits smoothly into your Lightroom Classic workflow and that you find it easy to use.
We’ve noted your suggestion on release cycles — feedback like yours is valuable as we evolve our products to better serve photographers.
The DxO Team
Software is excellent but User Support and Marketing Needs Improvement
Software is excellent but the information about how to use and why needs improvement. I love NIK but that is based mostly on the information I had before DxO acquired the software.
14 February 2026
Reply from DxO
Hello Russ,
Thank you for sharing your honest feedback. We’re really glad to hear that you find Nik Collection excellent and that you love using it — that truly means a lot to us.
We completely understand your point about the need for clearer information on how and why to use certain features. Your perspective is especially valuable given your experience from before DxO acquired the software. We will be sure to share your sentiment with our product manager, as improving guidance and educational resources is an important focus for us.
In the meantime, you may find these resources helpful:
• Learning hub: https://nikcollection.dxo.com/learn/
• Video tutorials: https://www.youtube.com/channel/UCyKQBOfgSXNPG9HJhTAsKzQ
• Online user guide: https://userguides.dxo.com/nikcollection/en/
If you weren’t aware of these resources, we hope they’ll make a real difference in your experience. And of course, if this additional content changes your perspective, please don’t hesitate to update your review.
Thank you again for helping us improve.
The DxO team
Reply from DxO
Hi Michael,
We truly appreciate your kind words!
It’s great to know our support team has been responsive and helpful — we’re always here to assist dedicated photographers like you.
Thanks again for your trust!
The DxO Team
DxO Pure Raw Changes Your Photography
I view DxO Pure Raw as the best software for noise reduction available after comparing it to several other programs. It has allowed me to shoot indoors and at night at the camera’s upper limit and get good images, not just usable images. I’ve recommended it to multiple photographers.
14 February 2026
Reply from DxO
Hi Michael,
Your message made our day — thank you!
We're thrilled that DxO PureRAW has had such a powerful impact on your photography, especially in challenging low-light conditions.
Knowing it’s helped you push your camera’s limits and that you’ve recommended it to others means a lot to us.
Supporting photographers like you is why we do what we do.
The DxO Team
Great raw editing software
I am using DXO Photolab since several years, it's a great program to develop raw photos. Key point are DeepPrime noise reduction and modules to corrects flaws in camera and lenses
13 February 2026
Reply from DxO
Hello Gianpaolo,
Many thanks for your thoughtful review! Great!
We're delighted to know you've been using DxO PhotoLab for several years and appreciate its powerful RAW processing.
It's great to hear DeepPRIME and our optical modules are making a real difference in your workflow.
We’re proud to support passionate photographers like you.
The DxO Team
Right On
DxO was responsive very quickly and gave precise and easy directions to fix the problem. Usually, you have to wait 24 hours or more for instructions that are not easy to follow. These were right on.
12 February 2026
Reply from DxO
Hi Joan,
Your message made our day — thank you!
so glad our team was able to assist you quickly and clearly. Helping photographers without delay is something we truly care about.
Thanks again for your trust!
The DxO Team
My go to editing applications - just superb
I have used a number of editing and raw processing apps. After all this time, my go to is PL9, along with nik and filmpack I get everything I need. Superb noise reduction, amazing masking now and all the other bits - I use canon and DXO always has the profiles for the bodies and lenses I use.
6 February 2026
Reply from DxO
Hi Ian,
We’re thrilled to be your go-to editing suite — thank you!
It's fantastic to hear how DxO PhotoLab 9, FilmPack, and the Nik Collection come together to meet all your creative needs. We're especially glad the noise reduction and new masking tools are making a difference in your workflow.
Supporting passionate photographers like you is why we do this.
The DxO Team
like the editing options with these…
like the editing options with these programs and the black and white conversions
4 February 2026
Reply from DxO
Hello Lyrad,
We’re thrilled to hear you're enjoying the editing features and black & white conversions in our software!
Supporting your creative workflow is exactly why we do what we do.
The DxO Team
I downloaded a software to help a…
I downloaded a software to help a friend.
I was able to do so without creating an account.
But I was bombarded with advertising emails from DXO that I couldn't stop because I hadn't opened an account.
It took half a dozen exchanges with customer service before I finally stopped hearing from DXO.
11 February 2026
Reply from DxO
Bonjour Monsieur,
Nous sommes sincèrement désolés pour la gêne occasionnée par nos emails, et nous comprenons votre frustration. Cela dit, après vérification, l’adresse e-mail utilisée pour poster cet avis — ainsi que celle mentionnée dans votre ticket de support — est bien désinscrite de notre newsletter depuis plusieurs jours.
Il est possible que les messages reçus proviennent d’une autre adresse e-mail utilisée lors du téléchargement de la version d'essai. Pour clarifier cela, nous vous conseillons de vérifier à quelle adresse exacte les mails indésirables ont été envoyés (visible en-tête du message).
Nous restons à votre disposition si vous souhaitez investiguer cela avec nous — vous pouvez nous écrire ici : https://support.dxo.com/hc/fr/requests/new .
Et si ces précisions vous semblent utiles, vous pouvez modifier votre avis directement ici : https://www.trustpilot.com/reviews/6995e4bece6057d31c43aa0f .
Merci encore pour votre retour,
L’équipe DxO
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