Dyfed Telecom Reviews 174

Great company, great employees! Recently had the pleasure of dealing with a very pleasant young man, Daniel Parry. Very thorough and friendly when arrived at the property to sort our fibre out, and took me through everything in great detail, a pleasure to do business with!! Would highly recommend and very happy with the service.

I am so pleased with the service I have received.
Dan went above and beyond to help me
Thankyou

Recently had broadband installed by Dyfed Telecom due to extremely poor internet speeds with BT which made working with anything internet related very difficult. From the beginning Brendon was very helpful and guided us through the procedure, making the transition a smooth one. Rhys the engineer was brilliant and got everything running quickly despite our complicated set up. Melicia was also very helpful on the phone, a great team to deal with!

Would recommend Dyfed Telecom to anyone looking to increase their broadband speeds, just wish we'd done it sooner!

Firstly , would like to say how great Brendan was at every step of the process in installing my satellite Internet. Its amazing! Went from 1gig download to 34gig plus!! From querying on how much it would cost to how long it would take to install, was always at the end of the phone ready to help 😀 especially when sorting out the grant paperwork 😁 and also big thanks to Melica on sorting all the paperwork side , Fantastic service, would recommend to anyone looking for faster Internet!

Great customer service from James and team. Nothing was too much trouble, communication highest level before, during and after service completed.
Totally different experience than previously with EE, and massive difference seen in my internet speeds since fitting of boosters with happy grandchildren.
Will recommend to all, thanks James

This company does not have any customer service. They don't answer your calls or return them. We have been without Internet on about 10 occasions in the last week & it's still not resolved. You can get an ee contract for £22 a month, we pay £55 so the extra is obviously for the non existent after care. My husband is housebound & relies on the Internet to keep him occupied which is why we have paid the extra. The office manager even implied that we had not left any messages. Extremely poor service.
--------‐---------------------------------------
I cannot find an option to respond to Dyfed Telecom so will have to update my review.
I did apologise to the office manager because my husband, who is very ill in bed, had forgotten to tell me he had spoken to her. However that doesn't change the fact that no-one from Dyfed Telecom has returned any of MY calls. Why would I make that up? Every time I leave a message I give my name & telephone number, & my number is not withheld. Maybe you should check your automated voicemail options to see where my messages are going?
Yes, I did leave messages on your Facebook page because I was so exasperated with the lack of response from Dyfed Telecom. It did the job though because my husband then received a call from the office manager.
The only person to recommend boosters was one of your engineers & I ordered the EXACT model he suggested but bought them from Amazon rather than Dyfed Telecom because they were MUCH cheaper.
I don't see how I am defaming you by highlighting my experience with your company? My messages were not hateful on Facebook they merely portrayed my frustration.
I'm not sure where you get your information from but I do not know any of your engineers personally, I've never met any of them before.
And please don't tell me we had a "free" callout when we pay £33 a month more for your service than we would if we went to EE directly!
I assume you're calling me a liar when you say there is absolutely no way your staff wouldn't answer the phone or not call people back, why on earth would I make this up?! This has been MY experience and my review is based on MY experience. I can see that 3/4 other reviewers complained about exactly the same issues as me. I have nothing to gain by leaving a negative review, I just feel so frustrated that my calls are not returned.

I have to say the process from start to finish was great. Dan P came out and was great, explained everything and was able to give me a range of options. I didn’t feel under any pressure to buy any of their products and his expertise in the area was fantastic. Thanks again and I would highly recommend.

James France was brilliant and he whole team made everything feel quick and easy from start to finish, efficient, effective and nothing was ever too much hassle for them to complete. Wonderful company.

Great customer service as received previously, always a pleasure to deal with the company. Joe is knowledgeable and approachable to discuss connectivity issues and offer practical solutions, tailored to our needs. Very pleased return customer

Brendon has been amazing helping myself and then my mother through the process of the government grant and installation, cannot recommend enough , always there to answer any questions

Well what can I say, Dan Parry is an absolute asset to your company. Polite, Friendly and always kept my best interests at heart as a customer. I can’t recommend Dyfed Telecom enough - brilliant service

Dan Parry was really helpful, not your typical pushy sales person. He understood what we needed and communicated well. Its such a relief to now have great internet! Would highly recommend.

Have dealt with dan on a number of occasions and he is great to deal with, found a solution and a great package and would highly recommend again. Wouldn’t deal with anyone else!

"Thank you Brendan for the great service and sorting our Broadband out"

Excellent service and product. Use dyfed for our business and personal wifi and CCTV needs. Any issues and the team are super responsive. Highly recommend.

Dan P most came to our property and efficiently sorted out what we need in a friendly and helpful manner. Mark was equally friendly and efficient installing the equipment ably helped by Elliott. The whole process was accomplished speedily and efficiently and we are delighted with the result. Grateful thanks to all involved

Thanks so much to Dyfed Telecom. They upgraded my phone and saved me money on my bill at the same time! They then arranged to get it delivered by a member of staff and set up for me at home. Brilliant service from all involved at Dyfed Telecom would highly recommend.

I had been thinking of moving from my broadband supplier for a couple of years now, but to be honest I didn’t think where I lived. Anyone could improve the service. However, I contacted Dyfed Telecom, and Dan came back to me. Service ever sense has been impeccable. There is nothing that hasn’t been done and the service I now receive is so much better than I had before, I am now on a 4G network, I live in a field in North Wales, and I have fabulous speeds and hopefully the reliability that I did not get from my previous supplier. I would highly recommend this company and Dan you are fabulous. Well done mate, also fitting was seamless and up and running within three weeks of my initial contact. Nice to have a smaller company putting one over the large opposition!