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Dynamo Fitness Reviews 695

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 360 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and friendly, making the selection process easy and pleasant. The products are frequently described as high-quality, well-made, and offering great value for money, suitable for various home gym setups. Many people highlight the excellent customer service, noting prompt responses, great guidance, and outstanding support both before and after purchase. The overall service, including quick turnaround times and efficient installation, contributes to a smooth and positive experience for consumers. However, some customers also noted issues with product functionality, where items did not work as expected, and experienced difficulties with returns and refunds. A few other people also felt that customer service was shocking when trying to resolve these issues, and some mentioned a lack of cross-compatibility options for existing owners of certain products.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Product

Customers consistently note positive experiences with product quality, often describing items as... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and friendliness of the... See more

Customer service

People report positive experiences with customer service, highlighting the staff's helpfulness, friendliness,... See more

Quality

Clients share positive opinions on quality, consistently praising the high quality of the equipment and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another massive thank you to Sarah Hassan, she’s our go to person for our home gym set up! Always amazing to deal with and helping us choose the right equipment. 100% recommend Dynamo, we’ve decked ou... See more

Company replied

Rated 5 out of 5 stars

Bought cbt pro 90 functional trainer, great machine, very happy. Gym for 20 plus yrs and this machine does everything u need and quality made. Duncan at brendale store was most helpful, 1000 questio... See more

Company replied

Rated 5 out of 5 stars

The Reeplex CBT-PN looks amazing and the staff have been really helpful in answering any questions about their products. I had trouble with installation and the team were prompt in responding and gave... See more

Company replied

Rated 5 out of 5 stars

Dynamo Fitness were exceptional in service support and knowledge. I had done some research on pilates reformers but the team went above and beyond to ensure I selected the right one for me and my fam... See more

Company replied


Company details

  1. Exercise Equipment Shop
  2. Fitness Equipment Wholesaler
  3. Gym
  4. Health consultant
  5. Pilates Studio
  6. Sporting Goods Shop

Written by the company

Are you searching for great quality gym and fitness equipment at great prices? Then look no further! Dynamo Fitness is a premier provider of quality fitness equipment in Australia, with stores in Melbourne, Sydney, Brisbane, Perth and Adelaide. Back in 2012, we began as a small family-owned business, based in Perth, and have since grown to expand to have multiple stores Australia wide. Our fitness equipment megastores are conveniently located in Keysborough, Somerton, Truganina, Preston, Seven Hills, Yagoona, Brendale, MacGregor, Gold Coast, St Marys, Holden Hill, Malaga, Success and Osborne Park have a wide range of fitness equipment on display. We have everything from cardio equipment, to boxing equipment, home gyms, free weights, and functional trainers, plus much more! Catering for both commercial and home users, we have something to suit the most avid gym goers, fitness enthusiasts and even those just starting out their fitness journey. Our experienced and knowledgeable team is always on hand to provide professional advice on the best equipment for your exercise and fitness goals too.

Our Delivery Promise

Get Your Fitness Equipment Sooner

Get Your Fitness Equipment Sooner
All products which are in stock will be dispatched within 5 to 7 business days.

Contact info

4.9

Excellent

TrustScore 5 out of 5

695 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(695)

368 reviews in the last 12 months

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Rated 4 out of 5 stars

knowledge of the product

Action speaks louder than words.

15 April 2026
Dynamo Fitness logo

Reply from Dynamo Fitness

Hi Edwin,

Thank you for the feedback! We couldn’t agree more. Actions matter most. We’re glad we could deliver a service that lived up to your expectations and appreciate you taking the time to share your experience.

Best regards,
Dynamo Fitness Equipment

Rated 1 out of 5 stars

If I could give a zero I would.

If I could give a zero I would.

I bought from their store and after setting up our equipment, the products did not work as expected, we did everything we could to resolve it, but couldn’t.

When I requested to return the product, they refused, so eventually we agreed to take a replacement.

The same issue occurred, and still, the team refused us a refund, even though the product was in new condition and could absolutely be sold again.

Shocking customer service, would not recommend buying from them whatsoever.

10 April 2026
Unprompted review
Dynamo Fitness logo

Reply from Dynamo Fitness

Hi Jay,

Thank you for your feedback, we’re sorry to hear that your experience hasn’t met your expectations.

After you first raised the issue, we arranged a replacement to resolve it as quickly as possible. The new unit has been tested and is operating as intended. Regarding the straps getting stuck, this is typically resolved with a simple adjustment, especially when they’re not in use, and we’re always happy to assist with that if needed.

We genuinely value all customer feedback, as it helps us improve both our products and our service. In this case, as the replacement unit is functioning correctly, our team has followed the appropriate process regarding returns.

We do appreciate you sharing your concerns, and if there’s anything further we can do to assist or improve your experience, please feel free to reach out.

Rated 5 out of 5 stars

Very easy experience

Very helpful, quick to respond and a great price

20 April 2026
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Reply from Dynamo Fitness

Hi Taylor,

We truly appreciate your thoughtful feedback! We’re delighted to hear that you found our service helpful, responsive, and competitively priced. Your support means a lot to us, and we look forward to assisting you again in the future.

Best regards,
Dynamo Fitness Equipment

Rated 5 out of 5 stars

Guys were very helpfull went all out…

Guys were very helpfull went all out for me and made things easy flow

20 April 2026
Unprompted review
Dynamo Fitness logo

Reply from Dynamo Fitness

Hi Jasaraha,

Thank you for sharing your positive experience. We’re glad to hear our team was able to support you effectively and make the process smooth and straightforward. We appreciate your kind words and look forward to assisting you again in the future.

Best regards,
Dynamo Fitness Equipment

Rated 5 out of 5 stars

Very good experience

Very good experience, being able to see and test exactly what we were buying at Seven Hills store made a big difference, great service, in stock, easy immediate pick-up, simple assembly. Solid product. All good!

16 April 2026
Dynamo Fitness logo

Reply from Dynamo Fitness

Hi Pierstonge,

We’re grateful for your kind words. We’re delighted to hear that your in-store experience made a meaningful difference and that you found the process smooth—from viewing and testing the product to immediate pick-up and assembly. It’s great to know you’re happy with both the service and the quality of the product. We truly appreciate your support and look forward to assisting you again in the future.

Best regards,
Dynamo Fitness Equipment

Rated 5 out of 5 stars

Nice experience...very helpful staff..

20 April 2026
Unprompted review
Dynamo Fitness logo

Reply from Dynamo Fitness

Hi Pragya,

Thank you for your feedback. We’re pleased to hear you had a positive experience and found our team helpful. We appreciate your support and look forward to welcoming you again soon.

Best regards,
Dynamo Fitness Equipment

Rated 5 out of 5 stars

Bought cbt pro 90 functional trainer

Bought cbt pro 90 functional trainer, great machine, very happy. Gym for 20 plus yrs and this machine does everything u need and quality made. Duncan at brendale store was most helpful, 1000 questions and tried out showroom trainer out for hours.🤣
Turnaround was amazing, pick up machine and installed next day. Installer Bryce did fantastic work with precision and knowledge. Highly recommend full team at dynamo fitness brendale. Big thanks azza.💪👌

7 April 2026
Dynamo Fitness logo

Reply from Dynamo Fitness

Hi Aaron,

Thank you for your fantastic feedback. We’re thrilled to hear how happy you are with the CBT Pro 90 Functional Trainer and that it’s meeting your expectations after so many years of training.

It’s great to know Duncan was able to assist you thoroughly in-store and that you had the opportunity to properly test the equipment before making your decision. We’re also pleased the turnaround, installation, and overall process ran smoothly. Bryce will appreciate your kind words regarding his precision and expertise.

Your recommendation means a great deal to our entire team at Dynamo Fitness Brendale. Thank you again for your support—we look forward to assisting you in the future.

Best regards,
Dynamo Fitness Equipment

Rated 5 out of 5 stars

Friendly staff

Friendly staff. Great service by Natalie

18 April 2026
Unprompted review
Dynamo Fitness logo

Reply from Dynamo Fitness

Hi Vikram,

Thank you for your kind feedback. We’re glad to hear you enjoyed the friendly service, and Natalie will be especially pleased to know she made a positive impression. We appreciate your support and look forward to assisting you again soon.

Best regards,
Dynamo Fitness Equipment

Rated 5 out of 5 stars

Friendly and very helpful and a great…

Friendly and very helpful and a great price my go to for gym gear

18 April 2026
Unprompted review
Dynamo Fitness logo

Reply from Dynamo Fitness

Hi Simon,

Thank you for your great feedback. We’re delighted to hear you found our team friendly and helpful and that our pricing met your expectations. It means a lot to be your go-to for gym equipment; we truly appreciate your support and look forward to helping you again in the future.

Best regards,
Dynamo Fitness Equipment

Rated 5 out of 5 stars

Excellent and quick professional…

Excellent and quick professional service today. All done quickly. Happy with the service.
Thanks Dynamo Fitness Holden Hill.

18 April 2026
Unprompted review
Dynamo Fitness logo

Reply from Dynamo Fitness

Hi TS,

Thank you for your wonderful feedback! We’re pleased to hear you received prompt and professional service and that everything was completed efficiently. We truly appreciate your support and are glad you’re happy with your experience at Dynamo Fitness Holden Hill.

Best regards,
Dynamo Fitness Equipment

Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with. Very obliging.

15 April 2026
Dynamo Fitness logo

Reply from Dynamo Fitness

Hi David,

Thank you for your kind words! We’re glad you found us easy to deal with and accommodating, it means a lot to us.

Best regards,
Dynamo Fitness Equipment

Rated 5 out of 5 stars

Quick service.

15 April 2026
Dynamo Fitness logo

Reply from Dynamo Fitness

Hi Brad,

Thanks for your feedback! We’re glad you were happy with our quick service.

Best regards,
Dynamo Fitness Equipment

Rated 5 out of 5 stars

Friendly

Friendly, knowledgable and helpful in all aspects

13 April 2026
Unprompted review
Dynamo Fitness logo

Reply from Dynamo Fitness

Hi Robyn,

Thank you for your feedback. We’re pleased to hear that you found our team friendly, knowledgeable, and helpful across all aspects of your experience.

Best regards,
Dynamo Fitness Equipment

Rated 5 out of 5 stars

Easy experience

Easy to work with! Delivery was fast, assembly instructions easy to follow, solid equipment and exactly as described! Thanks

2 April 2026
Dynamo Fitness logo

Reply from Dynamo Fitness

Hi John,

Thank you for your detailed feedback. We’re pleased to hear you found us easy to work with and that the delivery, assembly process, and product quality all met your expectations. We appreciate your support.

Best regards,
Dynamo Fitness Equipment

Rated 5 out of 5 stars

Country client home gym

Professional service that answered all my questions and organised freight to my country town . Very happy with the product that came well
Packaged and instalment instructions easy to follow . Sam from Osborne park deserves a mention for his excellent assistance

25 March 2026
Dynamo Fitness logo

Reply from Dynamo Fitness

Hi Kate,

Thank you for your thoughtful review. We’re delighted to hear that you were happy with our service, support, and delivery arrangements. It’s great to know the product arrived well packaged and that the installation instructions were easy to follow. We’ll be sure to pass on your kind feedback to Sam from Osborne Park for his excellent assistance.

Best regards,
Dynamo Fitness Equipment

Rated 5 out of 5 stars

Very helpful

Very helpful, excellent quality equipment and very friendly staff definitely recommend ☺️

12 April 2026
Unprompted review
Dynamo Fitness logo

Reply from Dynamo Fitness

Hi Jason,

Thank you for your feedback. We’re pleased to hear you found our team helpful and friendly, and that you’re satisfied with the quality of our equipment. We appreciate your recommendation.

Best regards,
Dynamo Fitness Equipment

Rated 5 out of 5 stars

Everything you could want from a fitness equipment warehouse

Friendly service, good deals and wide range. Purchased a lot of equipment from them and am very satisfied. Would recommend, so glad I found them! Gym downstairs is hectic equipped as well!

10 April 2026
Unprompted review
Dynamo Fitness logo

Reply from Dynamo Fitness

Hi Sabes,

Thank you for your continued support and kind feedback. We’re glad to hear you’re happy with our service, range, and value, and that your purchases have met your expectations. It’s great to know you’re also enjoying the gym setup. We truly appreciate your recommendation.

Best regards,
Dynamo Fitness Equipment

Rated 5 out of 5 stars

communication and pick up of product at…

communication and pick up of product at showroom was great

2 April 2026
Dynamo Fitness logo

Reply from Dynamo Fitness

Hi Nick,

Thank you for your feedback! We’re glad to hear the communication and pickup of your product at the showroom was great.

Best regards,
Dynamo Fitness Equipment

Rated 5 out of 5 stars

Tay and Rory were great

Tay and Rory were great! They helped me with my queries and even showed me how to use an equipment. The shop is clean and has a lot of equipment to offer. Definitely would recommend.

8 April 2026
Unprompted review
Dynamo Fitness logo

Reply from Dynamo Fitness

Hi Leny,

Thank you for your kind words! We’re glad Tay and Rory were able to help with your queries and show you how to use the equipment. It’s great to hear you found the shop clean and well stocked—we appreciate the recommendation!

Best regards,
Dynamo Fitness Equipment

Rated 5 out of 5 stars

Luke the store owner is amazing and…

Luke the store owner is amazing and provided excellent experience and has a extensive knowledge.

7 April 2026
Unprompted review
Dynamo Fitness logo

Reply from Dynamo Fitness

Hi Oliver,

Thank you for your feedback! We’re glad to hear Luke provided an excellent experience and shared his extensive knowledge.

Best regards,
Dynamo Fitness Equipment

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