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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Every year, as I go through all the questions, there always seems to be an area that I'm totally unfamiliar with, nor been involved with, and unable to exit. Yet, it disappears and never shows up agai... See more
This sight was thorough and helpful, asking all the questions that my former "paid" service asked. It was easy to use, took a lot less time to get the same result as the paid service, and even helped... See more
E-file made filing my taxes easy and fast. It was straight forward and to the ponit. Did not waste time and my return was accepted as well as notification received.
Company details
Information provided by various external sources
Authorized IRS e-filing software to help taxpayers file their tax return faster and with fewer errors. Start your return for free with E-file.com.
Contact info
32082, Ponte Vedra Beach, United States
- e-file.com
4.2
Great
388 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They ripped me off
They ripped me off. The pay1040 company they use will take you money and dissappear, no way to talk to a human. It is a scam. Do not use these companies.
If there was an opportunity to speak with a representative this would not have happen. I was unable to contact this company. Thay have NO customer service to handle any complaints or issues.
13 April 2025
Unprompted review
Reply from E-file.com
We do not direct users to this website. It sounds like you may be confusing us with the IRS.gov website. IRS.gov has a “how to pay with a credit card” webpage here- https://www.irs.gov/payments/pay-your-taxes-by-debit-or-credit-card that lists Pay1040. I’m sorry you had a poor experience with this company, but we have no relationship with Pay1040 and we do not direct users to their site.
**ABOUT THIS REVIEW** TrustPilot does not verify that reviews are from customers. Company has no record of this individual.
Very straightforward and simple to use
Very straightforward and simple to use
15 April 2025
Unprompted review
The site's forms were easy to complete…
The site's forms were easy to complete and had clarity of what to enter. Hopefully going forward this service will remain in place.
14 April 2025
Unprompted review
I’m not a computer savvy person
I’m not a computer savvy person. efile was easy for me. I love this program and love that it is free and sends straight to IRS.
14 April 2025
Unprompted review
Very easy to useIt only took me about 20 minutes to do…
It only took me about 20 minutes to do my taxes with this website. Very straightforward and easy to answer questions. And had my return I filed it on the 14th and I received my refund on the 18th. I will definitely be using them next year. And there was no absolutely no charge.
14 April 2025
Unprompted review
It was very easy to use!
It was very easy to use. I completed my return in just a few minutes. Thank you for being free!
14 April 2025
Unprompted review
Very easy to use
Very easy to use. You can be guided if you’re not familiar with doing taxes or do it the quick way. I will be back again. I recommend this program.
14 April 2025
Unprompted review
DESERVES A 00000 NOT A 1
DESERVES A 00000 NOT A 1. WORST SOFTWARE EVER. TORTURED ME FOR HOURS!!! IF YOU CAN AVOID USING IT DO SO!!! NO DECENT "HELP" IS AVAILABLE.
WON'T LET ME BACK IN TO FIND OUT WHY STATE RETURN WAS REJECTED!! WHT'S WITH THAT???
17 April 2025
Unprompted review
Reply from E-file.com
We do not have any users matching the name "Marti Bohman”. We have attempted to get more information from you through TrustPilot but you have not responded to any of these requests. We are happy to assist you with finding the software provider that you used and get assistance from them but we need more information from you to do so.
**ABOUT THIS REVIEW** TrustPilot does not verify that reviews are from customers. Company has no record of this individual.
I believe you got my refund wrong
I believe you got my refund wrong. I am only getting about 250$ .
I should be getting a bit over 1000$
13 April 2025
Unprompted review
Reply from E-file.com
I am sorry if you felt your refund should have been higher. This is what you were owed based on the information that you entered and the current tax laws. We guarantee the accuracy of the calculations. We do rely on the accuracy of the information that the taxpayer enters. Based on the information that you entered, you were due roughly $250. This was communicated to you prior to filing your return and you proceeded with filing. I do not see any support requests or questions related to your refund on your account. I apologize if you were hoping for a larger refund but this is what you were due based on the information that you entered.
Rejected Extension- Why?
Ignore my previous review. I did contact E-File and resolve my extension problem. I just was not patient enough to receive a reply.
15 April 2025
Unprompted review
Reply from E-file.com
Please double check the URL of the website that you visited and re-post this review to that TrustPilot page. We are E-file.com (with a dash between E and file) and we have no record of a customer named “Linda Lyle”.
**ABOUT THIS REVIEW** TrustPilot does not verify that reviews are from customers. Company has no record of this individual.
Do not trust this company
Do not trust this company. For some reason I was redirected to this company from the IRS website. They advertise that it is free. There were no costs mentioned on their website when I started the return. When I completed the return, I tried to print it, but I received a message that I had to pay $29.99 before I could print it. Due to running out of time to file, I continued to pay. After paying, when I tried to print it, I received another message that I couldn’t print it until the IRS accepted it. I will be filing a formal complaint with the required government agencies.
15 April 2025
Unprompted review
Reply from E-file.com
I am very sorry for the trouble you've had with this. It sounds like you were attempting to print the final accepted return which is not available in the MyAccount page until after the IRS processes the return and sends back the acknowledgement. However, our paid users can always print a copy of the return that they are preparing to review it by using the Summary/Print tool. I believe this is what you visited and where you were prompted to pay for your software. After doing this, it appears that you may have visited the My Account page to obtain a copy of the accepted return, this copy would not be available until the IRS has accepted it. I understand the confusion with this and we apologize for it. It appears that your return has now been accepted so you may print it out as you were attempting. A support specialist has reached out to you to provide further assistance if it is needed.
Reply from E-file.com
PLEASE NOTE - This individual is not a customer of E-file.com. It sounds like they may have visited the website "e.file-tax.net". We have no relationship with this company/website. We apologize for any confusion with this, hopefully, they/TrustPilot can move this review to the correct page.
Bait & switch
Bait & switch. They bait you by saying you can file an extension for free, then charge you $29.95. Just be honest and ethical and tell people up front!!!!!!!!!!
15 April 2025
Unprompted review
Reply from E-file.com
From your review, I cannot tell if you are confusing us with another company or if you misread the E-file.com website. We make no claim to offer free tax extension software/filing. Now, with all extension software purchases on E-file.com, we do include our 1040 tax return software at no additional charge. This allows users who file an extension to come back anytime between April 16th and October 15th to file their tax return at no cost. This is a savings of up to eighty dollars. Again, I’m not sure if you misunderstood this, or if you are confusing us with another company. Please double check that you visited E-file.com and not another website with a similar name/URL.
Easy to use for 79 year old lady
Easy to use, helpful hints, review of return easy
8 April 2025
Unprompted review
I’ve been using e-file for several…
I’ve been using e-file for several years now. I love that I can just sit down with my w-2 form and I-phone to knock out my return in 20 minutes or less. Although they offer to take the fee from my return, I opt to pay upfront and my return is usually deposited into my account within a few days. E-File takes all of the stress out of tax time. 10/10 I highly recommend!
11 April 2025
Unprompted review
I used the free filing option and it…
I used the free filing option and it was Quick, convenient and easy.
7 April 2025
Unprompted review
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