E Reviews 2,212

Friendly customer service agents, answered my queries quickly

Good/Excellent response time and anticipation of requirements.

Left utilita expensive company got new app now with e

Very good sales man, Lee. Was with utilitarian now happy to move to E

You have to contact company to be able to transfer between accounts. Only available Monday to Friday 8am until 7pm ( 1900) and Saturday 9am to 5pm (1700). If you need help re low electric on a Sunday morning you are stuck until Monday morning. No way of being able to transfer funds yourself. This can be awkward if you have young children, ill, elderly, to be able to be in control of your accounts would make life somewhat easier for the benefit of all . I have added an extra star as correspondence, email,telephone was very goid. Very polite, knowledgeable and helpful. Keep up the good work 👏

I'm happy to finally leave British gas experience bills finally and get on a deal

I had a problem and the company was straight on it
Great service and I'll be with this company for a while

I had a bit of trouble understanding the app, so I reached out to Eve in the call centre. She was brilliant and made everything crystal clear for me!

British gas no good as call centers are not friendly e are great uk

The customer service representatives really give this company good reputation in my opinion. I Spoke to Sade, i really hope i got her spelling right. Excellent telephone manner, polite and professional and really made me feel understood when asking for financial assistance. 10/10 give her a raise immediately.

Bad experience with James the door to door agent - did not leave when I said I wasn't interested, took my information and signed me up without actually asking if I wanted to do it. He lied about the tariffs/savings, then he showed me a fake trustpilot page for my prev supplier, and stood and watched me during the validation call, telling me to lie that he had left. It was very intimidating. I then phoned today to complain and was told by the agent on the phone that it was basically my fault for being intimidated. I was absolutely shocked. I'm not concerned for myself, I've just cancelled the switch. I just don't want anyone else to fall victim to this tactic.

Update: I have been contacted by a sales manager who was genuinely outraged by what happened and they are dealing with it internally, I am very grateful that they have looked into this and hope it won't happen in future.

Very prompt service , issue solved straight away with no problems , very happy 🙂

Great company really easy to use great value and great customer service very friendly and helpful the app is a really great convient and easy to use to top up my gas and electric as I can do it from anywhere and I get notifications when I am running low

The best company for electric and gas and the cheapest

Now with e been with utlita a few years now been quoted below the energy cap

Issue Sorted.I done a review on the 25/06/25 and only gave a 1 star ..I received a phone call this morning 27/06/25 from a lovely lady.i explained the issue what did happened and why we wasn't happy at all with a staff member..
There was no fault with the lady at all , really friendly, understanding and helpful..we will stay with E for know .

Your representative Rikta made the experience a pleasure. Usually when asking for help it can be embarrassing and difficult. I had no fears about embarrassment while talking to your representative. Thank you! A win for mental health!

Honestly they've always helped me in my struggles

Really smooth switch no hassle , lovely company , easy to contact , highly recommend to others

BE AWEAR OF THIS COMPANY THEY ARE SCAMMERS. THEY'VE BEEN TAKING £60 FOR 2 DAYS ELECTRICITY THEN ANOTHER £40 FOR A FURTHER 3 DAYS USE. IM NOT RUNNING THE WHOLE STREET I WANT MY MONEY BACK... THIS IS BEYOND