EAC Telford Reviews 102

Not very good at all book car in turned up , girl took wrong reg could not do work until day after and more expensive will not use again

Visited EAC in Halesfield today for two new tyres to be fitted. I know there has been a massive hike in the cost for this, but EAC are still the best price ( I had looked around at other garages beforehand). The team there are really nice and were especially kind to my 5 year old son who was waiting with me. The drinks and snacks available whilst waiting is a good touch, little things like that make a big difference. I gave 4 stars rather than 5 because the initial booking was difficult due to the automated AI assistant when I called. It is always better to speak to an actual human.

Called to book a dsg service and oil and filter change.
They did ask for the registration number but not my name or any other details. They were quite abrupt and said they would call back but didn't bother. Very poor customer service. They obviously didn't want the work.

Paid £305 for a major service which said included Mini Valet. No Valet was done and two weeks later my 'ad blue' warning came on. Turns out that isn't included in a major service!!. The staff are great and very pleasant,apart from that.

I recently had my vehicle serviced at EAC Telford, and I couldn’t be more pleased with the experience. From start to finish, the team was professional, friendly, and highly knowledgeable.
Booking the service was straightforward, and they kept me well informed throughout the process. The staff took the time to clearly explain what work was needed and provided transparent pricing with no unexpected surprises. It’s refreshing to deal with a garage that values honesty and customer care.
The service itself was completed efficiently and to a very high standard. My car was returned clean, running smoothly, and ready on time as promised. It’s clear the technicians take pride in their work and pay attention to detail.
I would highly recommend EAC Telford to anyone looking for reliable and trustworthy vehicle servicing. I’ll definitely be returning for future maintenance.

I brought my car to EAC Hortonwood for an MOT and service and was quoted £700+ to address two minor suspension issues relating to front suspension arm ball joint dust covers (one major, one minor). Even accounting for wheel alignment, this price is significantly higher that what I have been quoted by other mechanics and garages, as well as my own research online.

I’ll be getting the work done, as well as the re-test of my MOT, done elsewhere and would strongly recommend that others seek a second opinion before agreeing to repairs here. Equally, DO NOT use this garage for your MOT. Not too sure whether they wanted to get more money out of me because I'm a young woman, or because I had to change the date and time of the MOT, or because I booked via BookMyGarage. Who knows, crazy prices!

My daughter was involved in a minor single vehicle RTC, resulting in her vehicle being recovered to EAC at Halesfield. Following a ‘full vehicle diagnosis’ a repair valuation was set at £1500. This was agreed & the work commenced. Then she was told it would be £1800 & then a further charge of around £350 for a new wheel bearing was delivered. Having become involved at the £1800 stage, I paid that bill & sought another opinion. This showed nothing wrong with the bearings. In essence, avoid this garage at all costs, particularly if you are a young female with no mechanical experience & open to corporate exploitation. Over enflated charge on parts & labour…..My request ? Just deliver a fair& & reasonable service, that’s not too much to ask. Relevant investigative authorities informed.

I cannot fault EAC. I had an issue with my mini, they got it booked in and a curtosey car organised so I could still get about. Everything was flawless from the booking, to communication about my car. They were brilliant at removing all stress from the situation and it was a quick turn around considering the issue. Definately be using their services again.

A friend recommended EAC to me, from when I went to reception and got my car back everything was perfect. Customer service was impeccable, wouldn't use anywhere else again. Thank you all at EAC.

Had my car serviced at EAC hortonwood today ,fantastic service with a smile
Thank you so much ! Will be returning in the future and would recommend to friends and family

Went in for a tyre change as had a flat, lovely gent changed it and checked the others which resulted in 2 more needing to be changed. After taken off he came and shown me the tyres. He was very friendly and welcoming. Thankyou!!

Good morning
I would just like to say- a big thank you to everyone who helped me get my car sorted, I have found the experience with your company very helpful from fault finding to getting it resolved

Thanks again Anthony

Cannot fault the work I had done on my car, professional work and great communication with them while they had my car

I can’t say enough how impressed with EAC I was when I took my car into for repair , from the initial booking in , to keeping me updated on the progress and to the finished result , even washing my car at the end ( nice touch ) . Highly recommend 👍

Great service & communication
Even noticed 2 of my tyres needed changing, gave me a very competitive quote and did it there & then
Highly recommend their services 👌

Great service, would recommend to family and friends

Couldn’t be happier! Mark and the team went above and beyond to help me with a broken down car, even supplied a courtesy car so I wasn’t without - fair prices and great service!

Fantastic service from start to finish for my MOT. Great customer service and had phone calls and messages to say the car had passed with no issues.
Would 100% use again and would recommend them to anyone.

Cannot fault the team at EAC! Welcoming vibe as soon as you walk through the door. Ensured any questions I had were answered and was kept well informed about what to expect and an estimated time of completion.

Had amazing service throughout - would recommend!