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RAC Mobile Mechanics Reviews 29,687

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, often going above and beyond expectations. The service is frequently described as excellent, with many appreciating the convenience of mobile mechanics who perform work at their homes, saving time and stress. People also highlight the clear explanations provided by mechanics regarding the work done and any future needs. However, some customers also noted issues with communication and the handling of repairs, leading to confusion and dissatisfaction. A few reviewers experienced problems with incomplete work or incorrect diagnoses, requiring further intervention. Additionally, some people mentioned discrepancies in pricing and concerns about the product quality, particularly regarding battery replacements and their impact on vehicle systems.

What people talk about most

Service

People report positive experiences with service. Customers frequently praise the professionalism, efficiency,... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being... See more

Customer service

Clients share positive opinions on customer service, often highlighting the helpfulness, knowledge, and... See more

Price

Reviewers mention ambiguous feedback about price. Some customers found the pricing competitive and... See more

Product

Users describe ambiguous interactions with the product. Some customers faced issues with specific parts, such... See more

Based on these reviews

Rated 5 out of 5 stars

Everything about the experience was excellent. The mechanic contacted me both the day before the service and on the day when he was on his way to my car. He was friendly, professional, efficient, e... See more

Rated 5 out of 5 stars

The mobile mechanic that came out to fix our car went beyond just getting it moving. It is an iPace electic vehicle. After plugging in the diagnostics computer, he was able to unlock the brakes and mo... See more

Rated 5 out of 5 stars

Your engineer Denver was very courteous and indentified the issue with my car immediately he lifted the bonnet and fixed the issue within an hour or so. Now bearing in mind i had previously taken the... See more

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Rated 5 out of 5 stars

Kyle was great, he explained what would happen during the visit and afterwards he talked me through everything. Communication was fab, I was kept upto date with when Kyle would arrive and follow up... See more

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Rated 5 out of 5 stars

The mechanic Sam did an excellent job prompt polite personable he explained everything and completed the job superbly. I will use RAC in future rather than my previous garage - good value for expert w... See more

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Rated 5 out of 5 stars

Review of repair to starter Motor. I thought the Mechanic Karl Swain was BRILLIANT!! He went over and above to sort the problem. Doing research regarding the issue on other Dacia Dusters. He also chos... See more

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Rated 5 out of 5 stars

Lewis was very knowledgeable and listened to my previous experiences and costly repairs from my last MOT 2025 subsequent problems throughout the 12 months yet to be followed up ! Not with RA... See more

Rated 5 out of 5 stars

Mechanic dave from rac was a top guy. Excellent professional service. Did the repairs 100% feeling more reassured to drive the car again after the breakdown. Would highly recommend this guy. Know... See more

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Rated 5 out of 5 stars

Love the way there’s mobile people to come and do work on your car while your busy working. Very friendly polite mechanic. Excellent pricing. Easy booking service. Will definately recommend and u... See more

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Rated 5 out of 5 stars

Booking my service was very straightforward and simple with all costs shown. Ahmed (8516) the RAC mechanic is a very pleasant young man, very conscience and carried out all his work on my vehicle in a... See more

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Rated 5 out of 5 stars

There were 2 men who came out, both were extremely friendly and helpful. Ethan managed to go and collect another part which was needed to be able to repair my car, so my car was still fixed today - in... See more

Rated 5 out of 5 stars

Following a call out to my home on Easter Saturday for an oil leak, Dave booked my Jeep for repair & service at my home. I hadn’t thought about home servicing before, but it makes sense as I live in a... See more

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Rated 5 out of 5 stars

Great service, on time, friendly, gets the job done, explains anything you ask. Explains what he is doing any why, what is advised to be done if anything. From booking to the service completed. Over... See more

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Rated 5 out of 5 stars

Excellent service from Phil ! Recovered 2 days ago after clutch went. Got booked in to do work at home. Phil did the job competently and in great time. Extremely friendly personality and a great asset... See more

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Rated 5 out of 5 stars

Great experience did the job fast and car is working again. Was quoted 100 pounds more at the local garage shocking. Thank you! Would definitely use again and recommend

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Rated 5 out of 5 stars

Really happy with my RAC mobile diagnostic visit. Denver was really thorough and took time to talk through not only the fault but also why it had a knock on effect on my other electrical systems. I ha... See more

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Rated 5 out of 5 stars

Peter from RAC was excellent — arrived quickly, worked fast, and fixed the problem efficiently. Friendly and easy to chat with throughout the visit. Great service and very professional.

Rated 5 out of 5 stars

I recently used RAC Mobile Mechanics for a full service on my VW Crafter van, and I couldn’t be more pleased with the experience. The booking process was really straightforward and easy to comp... See more

Rated 4 out of 5 stars

Did not have the correct battery for our mazda mx5 onboard ad it was an unusual one but went off and quickly sourced another. Kept us informed all the time. Our only negative was that when we booked... See more

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Rated 5 out of 5 stars

Denver very polite technician and carried my car service efficiently and kept the area tidy. He clearly explained what he had done and drew my attention to some minor issues that would need looking at... See more

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Rated 5 out of 5 stars

Absolutley class service from Kieron (8463). Couldnt be more friendly and helpful, on top of being a top mechanic. Would highly reccomend both him individually and this service.

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Rated 5 out of 5 stars

I booked the appointment for a fault diagnosis online, I picked a convenient time for me and then was continually updated as to the arrival of Michael. Michael instantly diagnosed the fault and booked... See more

Rated 5 out of 5 stars

After my BMW X1 developed a number of issues resulting in the inability to even start the car and a 6 week wait for an appointment at the main dealer, I decided to try RAC as they would come to my hou... See more

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Rated 5 out of 5 stars

The mobile mechanic, Ashley Ellin, kept me informed of his time of arrival. He was very polite + efficient + completed the battery replacement quickly so I could drive away with confidence so thank yo... See more

Rated 5 out of 5 stars

Scott (8587) was prompt and very efficient. It was great to have the service completed on my front drive with no inconvenience, and I was able to discuss the vehicle's 'general health' over a cup of t... See more

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Rated 5 out of 5 stars

Ben and F (sorry dont know how to spell his name) was amazing, best people i could ask for to fix my service. Well done lads. They have a fab personality and an amazing sense of humour. Couldnt ask fo... See more

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Rated 5 out of 5 stars

Full manufacturer’s service carried out at home on driveway. Ash was great, he worked tidily and efficiently and gave a full explanation of the service carried out before he left. Excellent manners an... See more

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Rated 5 out of 5 stars

Mechanic was knowledgeable, polite and courteous but above all he did a superb job in good time. Can’t fault anything.

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Rated 5 out of 5 stars

Good battery replacement service by the RAC, with a diagnostic check of the car, and the battery re-coded to the vehicle. Samuel Cousins was the mechanic. I can recommend this service.

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Rated 5 out of 5 stars

Fantastic quick service , great customer skills , sorted my problem without any faults , great service and great staff 100% recomend and 100% great service Thankyou

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Rated 5 out of 5 stars

Pleasent young man turned up diagnosed my problem fitted my new battery and then gave me the news that l need a new alternator thankfully still under warranty so job will be done at the dealer ship

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Rated 5 out of 5 stars

Great communication before and during appointment. I really appreciated the 30 min call ahead of the engineer arriving. The engineer was very friendly and professional, kindly taking the time to e... See more

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Rated 5 out of 5 stars

Very happy indeed, the first time I have used a mobile mechanic for a service. Easy to book and the mechanic was prompt, efficient and very professional. I am a convert !

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Rated 5 out of 5 stars

Rob 8378 was punctual, friendly, talked me through the process and it was seamless start to finish. Thank you and would definitly recommend

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Rated 5 out of 5 stars

Great communication before. Arrived on time. Discussed everything before and after, including any issues. Left me with the spare oil. Good book process. Very pleased.

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Rated 5 out of 5 stars

Full service completed with no hassle and great feedback. Bradley Smith 8750 was a Friendly and knowledgeable mechanic.

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Rated 1 out of 5 stars

DO NOT USE RAC mobile mechanics - second review as absolutely no response Just to update on the last review, despite your apologies and sending out details to provide on the complaint so it could... See more

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Rated 5 out of 5 stars

They came out fast and fixed the car within a couple of hours. They also kept me up to date on everything they were doing and the man who came out was friendly and professional

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Rated 1 out of 5 stars

Email Subject Formal Complaint Regarding RAC Service Dear Sir/Madam, I am writing to formally raise a complaint regarding the service I received from RAC, which I consider to be who... See more

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Rated 5 out of 5 stars

Both Will and Zac were friendly, efficient and competent. They dealt with the breakdown in a very helpful and professional manner.

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Rated 5 out of 5 stars

Easy to book. Service description was easy to understand. Mechanic stayed in contact and showed up promptly. Very happy

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Rated 5 out of 5 stars

Luke made me aware of when he would be with me and then messaged again when he was on his way. He was very efficient and talked me through things. He was very pleasant and extremely helpful.

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Rated 5 out of 5 stars

The mechanic was knowledgeable and helpful and overcame challenges as regards obtaining the correct part. The work was undertaken at my home, thereby mitigating the inconvenience of having to trave... See more

Rated 5 out of 5 stars

Very quick helpful Very impressed from start to end Roger on recovery C Lampett mechanic

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Rated 5 out of 5 stars

Karl called when he was on his way, gave him the keys to the car and he got on with the job, very curtious and really happy chap.

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Rated 1 out of 5 stars

Had to order twice because they "lost" the first order. Re booked and nothing happened for 2 days. Phoned again. They hadn't ordered the part. Meantime I was on my 2nd week of a re... See more

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Rated 1 out of 5 stars

Service of car was ok. I had a query regarding being charged twice. I have been waiting 3 weeks for a response. Terrible aftercare service and I certainly would not recommend nor will I be using g t... See more

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Rated 1 out of 5 stars

I am someone who uses RAC for recovery and having received several comms from them about home servicing; despite already having a reliable mechanic I use, I decided to give them... See more

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Rated 4 out of 5 stars

I had an oil service completed at home by a technician, then had oil all over the driveway caused by a leaking sump plug . I called customer service and to be quite frank I was not impressed initially... See more

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Rated 2 out of 5 stars

It would seem that the technician did not correctly reset the service indication. After a full service on my BMW 7 Series my dashboard display tells me I need a service in 3000 miles.

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Rated 5 out of 5 stars

Great service, can get on with jobs at home whilst the service is done. Friendly guys who explained what had been done and great value for money. Would definitely use again

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Rated 1 out of 5 stars

Extremely disappointing experience with Mercedes-Benz Roadside Assistance (handled via RAC). I was left waiting over 5 hours for help, with minimal communication and no clear updates. The... See more

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Rated 1 out of 5 stars

Absolutely disgusting service from RAC. Mechanic was unable to repair the vehicle and RAC are now unwilling to tow it to a garage. Complete waste of time and money.

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Rated 5 out of 5 stars

Great service was on time, carried out job in a timely manner. Appreciate mechanic Josh 8641.

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Rated 3 out of 5 stars

Jordan, the mechanic was excellent, 5 stars. My problem was adding a new battery to the work. Initially, the roadside patrol agent said it would be £270 and recommended I spoke to the RAC direct, whic... See more

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Rated 5 out of 5 stars

Mechanic came when he said he would and was quick and thorough doing a battery change..

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Company details

  1. #5 of 12 best companies in Mechanic

About RAC Mobile Mechanics

Written by the company

As the UK’s most experienced breakdown cover provider, British motorists have been trusting the RAC to fix their cars for 125 years. And now we can help repair your car even when it hasn’t broken down.

With RAC Mobile Mechanics, you can cut out the hassle of getting your car to a garage. If you need a service or repair, they’ll come to you at your home or work. All you have to do is hand over your keys – so you can get on with your day without interruption.

You’ll get a 12-month parts guarantee on any parts we fit as a result of your service or repair. So you can relax knowing that you’re covered if anything isn’t quite right.

Just book a day that suits you, and we’ll handle the rest. Whether it’s a quick repair on your driveway, or a full service in your office car park, your car’s in safe hands with our fully trained mechanics. There’s a lot you can get done without going to a garage. Like full or interim services, and vehicle diagnostics. Or quick fixes like replacing your springs, oil and air filters, or brake pads and discs.

Why book an RAC Mobile Mechanic?

Written by the company

We bring the garage to you
Have your car serviced or repaired at home or work, while you get on with your day
Fully trained mechanics
Relax knowing your car’s in safe hands - all our mechanics have the RAC stamp of approval.
12-month parts guarantee
All parts fitted as part of your service or repair are guaranteed for 12-months, for complete peace of mind.

Contact info

4.8

Excellent

TrustScore 5 out of 5

30K reviews

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Rated 2 out of 5 stars

I have car insurance with them

I have car insurance with them, I got a £50 discount offer for a home car service, they were going to do it at my place of work, some distance from my home, I start at 5am, I was told they were to be with me early afternoon, I was trying to contact the machanic to get an update and finally at 5 pm after speaking to 2 call assistants I was told the machanic had to go home because of unforeseen circumstances, that's fine these things happen, what is for seen is the customers waiting in vain, I had a longer journey home with no service, at least the lady I spoke to was polite, 2 stars for that, not going to rebook!

16 April 2026
Unprompted review
Rated 5 out of 5 stars

A company you can trust

Ahmed carried out the service in my MG, he was really polite and friendly, he found some issues with my front wheel tyres and a bearing and explained it all to me so that I can get the work done. Very helpful. First time using RAC for a service but it won't be my last

16 April 2026
Rated 5 out of 5 stars

Excellent service

Excellent service. Polite and efficient staff. Issue with car was diagnosed quickly. Repair was booked for next day mechanic ensured all issues were resolved. I would recommend mobile mechanic solution as it resolved the issue quickly so the car is not out of use.

16 April 2026
Rated 5 out of 5 stars

Excellent service by Simon

Excellent service by Simon. He called in advance to let me know when he was going to arrive. Talked me through what work he was doing and what work I needed to have done in the near future (with no sales pressure). I usually have my repairs done at a main dealer but the RAC did a great job and competitively priced.

9 April 2026
Rated 5 out of 5 stars

Keith was friendly

Keith was friendly, professional, he also help and explained that there was a engine fault, which I was aware off be couldn’t understand why he took the time to explain what it could be and to solve the issue.

16 April 2026
Rated 1 out of 5 stars

Poor after sales and warranty not honoured

I’m very disappointed with my recent experience with RAC, particularly regarding workmanship, warranty, and customer support.

Around 10 months ago, RAC carried out a full brake replacement on my vehicle. Two weeks ago, a brake pad warning light appeared, and when I contacted RAC, I was advised to arrange a diagnostic at my own cost (£99). This diagnostic failed to identify the issue and reported open sensors, leaving me without a resolution.

I then took my vehicle to an independent garage, where the problem was quickly identified as a worn-through front sensor caused by poor installation. The repair was completed for £60, including a £14 part.

Given that this fault appears to stem from RAC’s original work, I am concerned by both the quality of the installation and the lack of effective support when the issue arose. I also incurred unnecessary diagnostic costs as a result.

I have contacted RAC directly to request reimbursement for these costs but have not received any response.

Overall, this experience has significantly reduced my confidence in RAC. Based on this, I would question the reliability of their warranty and aftercare support.

27 March 2026
Unprompted review
Rated 2 out of 5 stars

Late, delay and new battery flat

I booked a battery change for Monday and waited all day. Told at 5.00pm he couldn't come. Engineer eventually came on Thursday. I needed the car on Thursday afternoon but the new battery was entirely flat and so the car couldn't start. I was going to attend a funeral.

I'm sorry to say that the service I received was lamentable.

16 April 2026
Rated 5 out of 5 stars

The mechanic identified a serious fault…

The mechanic identified a serious fault before starting my service and advised to deal with the fault before the service. He was very thorough and offered good and sound advice as to what I should do, the vehicle is still drivable with caution which is also advised in the manual.

16 April 2026
Rated 5 out of 5 stars

Full Service of Car

The RAC Mechanic kept me informed of when he was going to arrive, so that someone was in. They did a full service, which the car needed. They were very thorough in what they did.

8 April 2026
Rated 5 out of 5 stars

The way to go!

Very polite and patient mechanic! I think it is a wonderful way to have a service done. No more waiting around at a garage or travelling by bus to collect the vehicle later.

16 April 2026

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