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RAC Mobile Mechanics Reviews 

37,279
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 21,150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its efficiency and the convenience of having work done at home. Many people commend the staff and mechanics for being highly professional, courteous, knowledgeable, and friendly, often exceeding expectations. The booking process is frequently described as seamless and straightforward, with good communication and timely updates. However, some people were dissatisfied with the actual service or product. A few reported mechanics arriving with incorrect or faulty parts, or being unable to complete diagnostics. Others experienced significant frustration with booking, citing repeated no-shows, long repair delays, and communication difficulties.

What people talk about most

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Staff

Customers had positive experiences with staff, frequently praising their professionalism, friendliness, and... See more

Customer service

Users describe positive interactions with customer service, often highlighting friendly, diligent, and... See more

Booking process

Clients share positive opinions on the booking process, often highlighting its ease and efficiency. Many... See more

Product

Consumers find product experiences to be ambiguous, with some reporting significant issues such as a top... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mike, first visit, confirmed battery was finished. Arranged for another to be fitted. A pleasure to deal with him, friendly, assuring and clearly enjoying his job. Kieran (I think) arrived to fit n... See more

Rated 5 out of 5 stars

Fantastic service, couldn't rate highly enough. Some concerning grinding coming from our campervan wheel brought our holiday travels to a halt. We were able to book repairs for the next day - what a r... See more

Company replied

Rated 5 out of 5 stars

When they arrived they worked fast & job completed in an hour or less. Friendly, helpful. Would prefer a better way of tracking when they were due to arrive. I know I took the free booking option but... See more

Rated 5 out of 5 stars

RAC FULL SERVICE The booking process was seamless having received several RAC emails reminding me that my vehicle MOT was coming up. I looked into having an Interim or Full Service and decided... See more


Company details

  1. #4 of 12 best companies in Mechanic

About RAC Mobile Mechanics

Written by the company

As the UK’s most experienced breakdown cover provider, British motorists have been trusting the RAC to fix their cars for 125 years. And now we can help repair your car even when it hasn’t broken down.

With RAC Mobile Mechanics, you can cut out the hassle of getting your car to a garage. If you need a service or repair, they’ll come to you at your home or work. All you have to do is hand over your keys – so you can get on with your day without interruption.

You’ll get a 12-month parts guarantee on any parts we fit as a result of your service or repair. So you can relax knowing that you’re covered if anything isn’t quite right.

Just book a day that suits you, and we’ll handle the rest. Whether it’s a quick repair on your driveway, or a full service in your office car park, your car’s in safe hands with our fully trained mechanics. There’s a lot you can get done without going to a garage. Like full or interim services, and vehicle diagnostics. Or quick fixes like replacing your springs, oil and air filters, or brake pads and discs.

Why book an RAC Mobile Mechanic?

Written by the company

We bring the garage to you
Have your car serviced or repaired at home or work, while you get on with your day
Fully trained mechanics
Relax knowing your car’s in safe hands - all our mechanics have the RAC stamp of approval.
12-month parts guarantee
All parts fitted as part of your service or repair are guaranteed for 12-months, for complete peace of mind.

Contact info

4.8

Excellent

TrustScore 5 out of 5

37k reviews

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4.8

All reviews

(37,279)

20,223 reviews in the last 12 months

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Rated 5 out of 5 stars

Steve, Justin & Tim

Steve, Justin & Tim are 3 of your RAC team in Dorset, who have been out and sorted my car over the last 2 days.
They have all been courteous and professional . I am also impressed with the call handlers and the communication sent via text , updating me throughout.
Thank you muchly Debbie

7 August 2026
Rated 5 out of 5 stars

All round good service.

Easy to book. Mechanic advised of arrival time and came at the agreed time. Got in with the task: Polite. Professional. All finished by 10.30am so minimal disruption to the day. Good communication: by email, text and also phone (as I had to update a postcode detail. ) comparable price to similar companies with additional security of MOT ( if it were to fail on issues that were signed off on part of service)

7 August 2026
Rated 3 out of 5 stars

Nice bloke but dissapointed that the…

Nice bloke but dissapointed that the full analysis of the problem with the electrics did not appear in the following email..
Needs to go to an auto electrician to solve the fault and the diagnostic report would be helpful but no download.

25 July 2026
Rated 5 out of 5 stars

Pleasant, efficient service

You sent a really pleasant and efficient engineer, Shaun, ref 8388, to my house to service my car. He was so friendly, very informative, nothing was too much trouble. He checked I was happy with everything. Excellent service.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Arrived on time

Arrived on time, very pleasant and helpful young man called Jay Elliott, who did what he had to do quickly and efficiently. Would recommend this service. Thanks Wendy

7 August 2026
Unprompted review
Rated 1 out of 5 stars

Arrived and didn’t do the work

Arrived and didn’t do the work

I booked a job from the list on the site , it was confirmed the tech even called and we talked through - he had the parts . Arrived confirmed on his tablet her was starting the work but got a call from his manager saying would take too long so to leave and go to next booking.

Really bad experience to break the contract and to leave me to now get the car repair done , meaning inconvenience and costs.

6 August 2026
Unprompted review
Rated 1 out of 5 stars

Well your advertised 'Full Service' is…

Well your advertised 'Full Service' is a load of expensive nonsense.It is purely a vehicle inspection and just covering most that a sensible motorists would be checking each month for themselves.
The only service work done was to change the engine oil and filter.
The air filter was not replaced and neither was the gearbox oil level checked, (in spite of requesting this).
Spark plugs/fuel injectors?
A full service would cover checking and oiling all door locks and hinges etc, adjusting handbrake (hardly works unless you pull up with two hands, and then you cannot release the button!).
So this did not help me at all but just confirmed what I already new.
I have been driving for 65 years and have owned over 40 cars in that time so I certainly know what a full service should be and this was just a car check!
I have been a member of the RAC since 1968 no. 102507576 and I am a bit shocked over this. I have always regarded the RAC as being better than the AA but not sure now.
You should have used the term 'vehicle check' which would have been a lot better and I would then not have used this service.
I had a full MOT on my car on 17th June so I would already know if there were any serious problems, but I expected a full service!!
Not happy!

5 August 2026
Rated 1 out of 5 stars

RAC Mobile Mechanics

I am still awaiting a response to my post below?

Dear Brad

Thank you for your reply, unfortunately Sakab in Customer Care is still not addressing my concern that I have lost out financially due to the fact of having to use public transport during the days I did not have my vehicle which was no fault of my own.

I have retained all my transport receipts so I would be grateful if someone could inform me how I get reimbursed for these? Just to clarify I would not have had to use public transport if RAC had not made this mistake.

I look forward to your response

17 July 2026
Unprompted review
Rated 4 out of 5 stars

Great

Great, very helpful and nice people

6 August 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

Shami, thank you for your kind words. We’re delighted that you found our team helpful and pleasant. Your feedback is very important to us, and we’re always happy to assist if you need us in the future.

Very best, Brad

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