RAC Mobile Mechanics Reviews 

Great mechanic. Good communication.

Great job, arrived as expected and completed the job efficiently. Good value too.

Having never used a mobile mechanic I found from booking to paying completely stress free. Jack updated me with his ETA throughout the day and on arrival simply got on with the job and finished within an hour.
I was extremely impressed with the whole operation and would use this service again.

Very reliable and efficient. Highly recommended

Tom the engineer was very friendly, efficient and extremely knowledgeable, he came to my place of work and done a full service on my car , I am extremely happy with the service and will definitely be using RAC mobile mechanic again , highly recommend.

Informed in advance of date/time to effect repair. Mechnaics arrived promptly and did the repair - battery replacement - promptly

Called to let me know arrival time. Polite. Friendly.
Professional.

I had my brakes, calipers and disks changed by Paul Malone-Smith. I was really impressed with his professionalism and helpful service. This was the first time I've used a mobile mechanic with RAC and I felt like I could trust Paul with my car. He was efficient with changing the brakes and even took the extra time to explain what had been changed and what had happened with the calipers. Really recommend the mobile mechanic service to others and would be happy to have Paul work on my car again. Thanks!

On time polite professional and informative.
Thank you Jake 8363

On both occasions I've had the mobile mechanics out. They've been absolutely spot on. Done the job they were booked for. No hassle what so ever.

Very thorough full service and advised on further work needed.

Sean o’Connor was the mechanic who carried out the service on my car. He kept me fully informed prior to arriving and at every stage throughout the service.
He was diligent and thorough throughout. When he realised he had the wrong air filters he was happy to leave to get the correct ones even though that meant working until after 6pm in order to finish the job correctly.

I'm not happy just had a service yesterday. Now I have noticed you are offering a service with £15 off plus aircon clean.i have been with RAC a long time now considering GREEN FLAG.😱

Exalt and friendly service would recommend RAC

RAC let me down repeatedly on a simple brake repair, poor communication throughout

I booked the RAC to replace my brakes and discs, and the experience has been a catalogue of missed deadlines, poor communication, and wasted time. Here's the full timeline:

31 July: Booked a priority appointment with a guaranteed arrival before 10:30. The engineer failed to arrive by this time because the parts hadn't turned up. He eventually arrived at 14:30, four hours after the agreed window, but didn't have the correct tool to carry out the repair.

4 August: Rebooked as a second priority appointment (at an additional £15 charge), again for arrival before 10:30. By 11:31, no engineer had arrived and I'd received no communication about a revised arrival time.

I then called RAC three times over the course of the day to chase this up:

At 14:00, I selected the option to enquire about my mechanic's arrival time. I was told the mechanic would call me directly, and the call was then cut off.
At 17:05, I called again and selected the option to request a mechanic. This time I got through to a person, who said she'd check with the scheduling team and someone would call me back.
At 18:35, having received no call back, I called a third time, selected the same option as before, and was simply told the office was now closed.

To add insult to injury, when I'd asked earlier to change my own appointment at short notice, I was told this would cost me £100. Given that RAC has now missed a fixed, agreed arrival time on three separate occasions and failed to complete the repair despite an engineer attending, I don't think it's unreasonable to expect the same accountability to apply the other way around.

It's also worth noting that under the Consumer Rights Act 2015, services must be carried out with reasonable care and skill, and where a time is fixed as part of the agreement (as it was here, three times, with an explicit pre-10:30 priority slot), within that time. That hasn't happened on any occasion.

Overall, I've found RAC's customer service and scheduling processes genuinely poor. To be fair, the mobile engineers themselves have generally seemed capable, though it's possible some lack the experience needed for certain models.

Very polite efficiènt at his job would use the service again very satisfied

The technician - Adam Lees was very punctual, thorough and amicable. Explained everything. Half the price that I was quoted through dealer.

Very professional and knowledgeable mechanic. Replaced and rectified the problem on my driveway. He was punctual and polite and answered all my questions. Really good experience.

Good service

Car didn't start on Saturday so RAC came out with the jump leads so I could get home and advised having my battery replaced, he didn't have one on the van. Jacob the RAC mobile mechanic arrived on the following Tuesday and quickly and efficiently changed the battery to get me on my way. If your not in a hurry this is fine but otherwise a bit of an inconvenience if you have urgent priorities. All in all the RAC were prompt and kept me informed at each stage.