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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and ability to explain procedures clearly, making them feel comfortable and at ease. Many people highlight the excellent service, noting the efficiency of the booking process and the quick, painless nature of treatments, often resulting in restored hearing. However, some customers also noted occasional issues. A few people experienced longer appointment times or had to wait for a follow-up. One reviewer mentioned an unpleasant interaction with a staff member during a follow-up hearing test, feeling disrespected and ultimately unable to recommend the service after that experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism, friendliness, and... See more

User experience

People report positive experiences with the user experience. Customers consistently describe their visits as... See more

Booking process

Users describe positive interactions with the booking process. Many reviewers found the booking system easy... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Based on these reviews

Rated 5 out of 5 stars

Attended the St. Helens clinic on Friday 12th December 2025. Was seen by Ray. Absolutely brilliant experience. Ray was thorough, explained everything, and completely cleared my ears. Gave me some afte... See more

Rated 5 out of 5 stars

I had wax build up removed in both ears by suction rather than syringe due to an ear perforation .Jen performed the procedure in Allerton Liverpool branch She talked me through every stage of th... See more

Company replied

Rated 5 out of 5 stars

Unfortunately for me it took a few appointments... but with their patience came success... words can't explain fully how pleased/ happy I am... that fullness and muffled noises were horrible... all... See more

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Rated 5 out of 5 stars

Earful Allerton Road Liverpool Jen was the person I seen, after stupidly getting an earbud head stuck in my ear. It took a while, she got some advice from a colleague before she tried a different pro... See more

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Rated 5 out of 5 stars

I attended the Allerton Road Clinic and had a great experience. The clinician, I think her name was Jen was friendly and professional. She explained the procedures fully (examination, wax removal and... See more

Company replied

Rated 5 out of 5 stars

Highly recommended, after weeks of feeling uncomfortable and my right ear feeling blocked. I tried different ear drops, I decided to seek professional help so I contacted Earful in college street. Aft... See more

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Rated 5 out of 5 stars

I was anxious before appointment. Gill was absolutely amazing. She was calm, friendly and professional. Gill explained the whole process of ear wax removal and explained how the ear works. A lovely tr... See more

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Rated 5 out of 5 stars

Just came back for my annual ear‑wax removal and hearing assessment. This is the 2nd time I've used Earful in St Helens. Ray took care of everything, was super friendly and explained what he was do... See more

Company replied

Rated 5 out of 5 stars

When I arrived a very pleasant young lady took a quick look and quickly determined the issue. She knew exactly what to do and carried the job out with care, professionalism and efficiency. She explain... See more

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Rated 5 out of 5 stars

Been to Earful clinic in st.Helens this evening for ear wax removal after suffering with my ear for over 2 weeks , Ray was absolutely amazing he talked me through everything that was going to happen... See more

Company replied

Rated 5 out of 5 stars

Made to feel comfortable and at ease immediately. Very knowledgeable and happy to give advice, suggest what might be the best course of action etc. having had issues in past years having my ears syri... See more

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Rated 2 out of 5 stars

Ear wax removal via microsuction was excellent and well worth it. Unfortunately the follow up Hearing Test did not take place.The person meant to carry out the test did not like it when I said I wa... See more

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Rated 5 out of 5 stars

5 Stars for Lovely Amy...what a lovely girl...totally put me at ease reassured me about the procedure give me a short history of the ear haha and then done a magnificent job...totally painless ..... See more

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Rated 5 out of 5 stars

Rang up Friday morning for an appointment asap as my ears were blocked with a build up of wax. I spoke to a member of staff who was very helpful and got me an appointment by 9.30am same day. The exper... See more

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Rated 5 out of 5 stars

Earful provide and excellent service and the staff are so very friendly and provide a step by step dialogue of the treatment they are carrying out. I have been to see them on 5 appointments at their P... See more

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Rated 5 out of 5 stars

Thanks to the two lovely ladies who flushed out a whole ladybird that was lodged in my ear! I felt in such good hands. They even wrote to my GP to let them know the issue I had had and recommended I... See more

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Rated 5 out of 5 stars

I was seen by Jen at Allerton Road Liverpool. Cannot thank Jen enough she was OUTSTANDING very patient as I’m not the greatest with these procedures. The price and results are better than anywhere els... See more

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Rated 5 out of 5 stars

I had never had private ear wax removal before so was unsure what to expect. I needed it done urgently so the NHS was out of the question. Lots of convenient appointment times. Made to feel very welco... See more

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Rated 5 out of 5 stars

The appointment was early due to a no-show, but the girl (I forget her name) was friendly and polite. The procedure to unblock my ear took about 10 minutes including filling out the paperwork. All i... See more

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Rated 5 out of 5 stars

Went to earful today to have my fathers hearing tested and had great service here from Monum she was really helpful and gave some great advice The hearing aid are very pricey but you do get a 5 ye... See more

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Rated 5 out of 5 stars

The lady who did my wax removal in Blackburn today was very pleasant and efficient and explained exactly what she was going to do and kept checking to make sure that I was OK during the procedure. The... See more

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Rated 5 out of 5 stars

Brilliant service from Amy at the warrington branch! Her patience and customer service was outstanding. She made me feel at ease and was very persistent in getting the job done even though it was toug... See more

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Rated 5 out of 5 stars

Ray was fab be very helpful a reassuring. We went to get an ear wax removal and hearing check. We didn’t need a wax removal which was helpful to know. He was very helpful we will be back to check on o... See more

Company replied

Rated 5 out of 5 stars

Samira was lovely , she took her time to explain the process and answered all my questions professionally and fully. She was knowledgeable and even showed me the before and after images via a live cam... See more

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Rated 5 out of 5 stars

*5/5 stars* "I recently visited Earful Clinic for earwax removal, and I was blown away by the exceptional service! Andrea was incredibly professional, kind, and explained everything in deta... See more

Company replied

Rated 5 out of 5 stars

Just had wax build up removed in both ears by Jen in Liverpool. She talked me through every stage of the process and demonstrated a clear knowledge of all things ears. Nothing was a problem to her a... See more

Company replied

Rated 5 out of 5 stars

Just been to Earfull in St Helens and was seen by a lovely guy called Ian I got my appointment date wrong and called Earful to change my appointment and they got me in today with no fuss. Anyway wh... See more

Company replied

Rated 5 out of 5 stars

Ray was a lovely man, explained what was going to happen, very calm with me, did a great job, only took 10 minutes and was all sorted, I would definitely recommend him to my friends and family. Thank... See more

Rated 5 out of 5 stars

Dealt with Niz at the Bolton branch who was excellent and guided me in the right direction regarding hearing aids. I can now watch the telly without the volume being on 10 to the relief of all the mem... See more

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Rated 5 out of 5 stars

Amazing! Booked an appointment for my daughter as she had blocked ears/pain. Ray was so reassuring and caring as she was very nervous. Thank you 😊 would definitely recommend.

Company replied

Rated 5 out of 5 stars

Lovely guy, told me all about the procedure, continued to check I was ok during the procedure , and once procedure was complete I could hear a pin drop . Won't hesitate to use them again , and would r... See more

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Rated 5 out of 5 stars

Excellent customer service. Looked after my 86 year old mum and dad . I also had a very positive experience. Thank you to Emily and her colleague, sorry can't recall her name

Company replied

Rated 1 out of 5 stars

EAR WAX REMOVAL. I made an appointment with Earful in St.Catherines Health Centre, Wirral on 24th October 2025 to have ear wax removed prior to my ENT appointment at my local hospital on 3rd Nov... See more

Company replied

Rated 5 out of 5 stars

Great job! So pleased that after months if not years of poor hearing I finally went to Earful and got it sorted. Quick, efficient and straightforward. Easy to book appt. Sameera was lovely. Would defi... See more

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Rated 5 out of 5 stars

We met Mohammed for my 14 year son whose was struggling to hear...Very pleased with the service and would recommend 100%...my son was back to hearing as normal as soon as the procedure was complete. T... See more

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Rated 5 out of 5 stars

I have received an excellent customer service just like last year. The nurse was very thorough and kind. My left ear was blocked and It is so amazing to hear again. I highly recommend this service. Yo... See more

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Rated 3 out of 5 stars

Turned up at the centre and sat there for 20mins-another lady sat there and she had been waiting 30 mins.Phoned Earful and they said they would get the Audiologist to phone me.Spoke to a lady at the s... See more

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Rated 5 out of 5 stars

Ray at the St Helens branch successfully cleared my ears using micro-suction. I have attended this clinic twice now and have received A1 service on both occasions.

Company replied

Rated 5 out of 5 stars

This was my 3rd visit to this company, the standard of service was again excellent. Each time, a different person, each time friendly & courteous.

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Rated 5 out of 5 stars

My appointment was at 4.15 pm today . The nurse made me feel at ease and talked me through the treatment. She was very kind and gentle during the procedure. She was very thorough and excellent at he... See more

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Rated 5 out of 5 stars

Summer was very pleasant, told me about everything she was doing. Very helpful. I was very happy with the successful treatment. Would certainly recommend to anyone with wax problems.

Company replied

Rated 5 out of 5 stars

Ray was a really great guy he was very friendly putting me at ease right from the start of the appointment explained the procedure fully to me and made sure I was comfortable through the procedure. B... See more

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Rated 5 out of 5 stars

Thorough inspection by Gillian as I had a badly compacted ear canal. She expertly explained the details of what was occurring my ear and treated me professionally with gentle care.

Company replied

Rated 1 out of 5 stars

I went to Earful Stockport on the 6 of December at 4 o'clock and i wasn't very happy for the following reasons *the man he serve me wasn't very friendly (i think his name is Joe) *all the proce... See more

Company replied

Rated 5 out of 5 stars

Excellence service i am very happy they managed to unblock my ears it hurt alittle in one ear but they managed to clean it i finally hear i would come here again if my ear got unblocked again

Company replied

Rated 5 out of 5 stars

Great place. Made my appointment online with no issues. Although my ears were clear I had a ear health check which was thorough and well explained. Couldn't fault anything.

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Rated 5 out of 5 stars

I really loved my experience here, it was quick and simple and Ray is lovely and helpful. The service is amazing, my ears felt instantly clearer and cleaner, all round 5/5 experience:)

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Rated 5 out of 5 stars

Brilliant service. The nurse are very warm and friendly they explained everything before treatment. Plus a free ear test. The relief after treatment was comforting. I feel great. Win win. Would highly... See more

Company replied

Rated 5 out of 5 stars

Visited Ray at St Helens. Having to have ears shyringed when I was young left me with issues. My ears had been blocked totally for a good few weeks. Ray was very understanding, put my mind at ease a... See more

Company replied

Rated 5 out of 5 stars

Met a lovely friendly young lady at the Blackburn clinic. Very efficient, process was quick and my hearing improved after the micro suction.

Company replied

Rated 3 out of 5 stars

The wax was removed successfully by the Amy. However, I have had ringing in my ear ever since. I have impaired hearing in my left ear, which was the only one treated. I will seek to get a GP appointm... See more

Company replied


Company details

  1. Audiologist
  2. Hearing aid repair service
  3. Hearing Aid Shop

Written by the company

At Earful, we are trusted hearing care specialists, improving hearing health for over 100,000 ears. Our experienced team offers advanced microsuction ear wax removal, safe ear irrigation, comprehensive ear health checks, and accurate hearing tests. We also provide the latest hearing aids tailored to your needs from leading manufacturers. We make expert care convenient with both clinic and home visit services. Our mission is to improve, maintain, and protect your hearing with safe, effective, and personalized solutions. Contact Earful today and discover why thousands trust us. Life sounds better with us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

337 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Ray was fab be very helpful a…

Ray was fab be very helpful a reassuring. We went to get an ear wax removal and hearing check. We didn’t need a wax removal which was helpful to know. He was very helpful we will be back to check on our hearing

19 March 2026
Unprompted review
Earful logo

Reply from Earful

Thanks Ashley!, glad we could help.

Rated 5 out of 5 stars

Visited today and saw Jen

Visited today and saw Jen
She made me feel at ease and she explained everything clearly quick and painless
Highly recommend Jen

18 March 2026
Unprompted review
Earful logo

Reply from Earful

Thanks Elizabeth!, we're glad you had a positive experience with us.

Rated 5 out of 5 stars

Had problems with ears

Had problems with ears. Ray sorted me out. Very professional, very kind and very clear.

13 March 2026
Unprompted review
Earful logo

Reply from Earful

Thanks Nathan!, glad we could help

Rated 5 out of 5 stars

Fantastic service

Ray was fantastic 👌 friendly yet professional. Ray put my daughter at ease throughout the whole procedure. Very pleased with the level of service we received 😀

7 March 2026
Unprompted review
Earful logo

Reply from Earful

Thanks Melanie!, we're glad you had a positive experience with us.

Rated 5 out of 5 stars

Job Done! 😊

I attended the Allerton Road Clinic and had a great experience. The clinician, I think her name was Jen was friendly and professional. She explained the procedures fully (examination, wax removal and hearing test) and made sure I was comfortable before proceeding. I couldn’t hear anything out of my right ear when I went in and felt great coming out so I had my hearing restored. Thank you Earful for a great service at a great price.

13 January 2026
Unprompted review
Earful logo

Reply from Earful

Thank you!, we're glad you had a positive experience with us.

Rated 5 out of 5 stars

Ray was amazing

Just came back for my annual ear‑wax removal and hearing assessment. This is the 2nd time I've used Earful in St Helens.

Ray took care of everything, was super friendly and explained what he was doing. He made sure I was comfy the whole time. Ray has done both of my appointments now, and would 100% recommend both him and Earful.

28 January 2026
Unprompted review
Earful logo

Reply from Earful

Thanks Stephen!, we're glad you had a positive experience with us and appreciate your support.

Rated 5 out of 5 stars

Earful St Helens

Ray at the St Helens branch successfully cleared my ears using micro-suction. I have attended this clinic twice now and have received A1 service on both occasions.

24 January 2026
Unprompted review
Earful logo

Reply from Earful

Thanks Pete!, we're glad you had a positive experience with us.

Rated 1 out of 5 stars

Not great and over price

I went to Earful Stockport on the 6 of December at 4 o'clock and i wasn't very happy for the following reasons
*the man he serve me wasn't very friendly (i think his name is Joe)
*all the process take only 5 minutes
*the man didn't tell me if was wax or not and i had to ask him and he said yes
*this service is over price (£59)
*i didn't fell any improvement , i can fell stail wax inside

6 December 2025
Unprompted review
Earful logo

Reply from Earful

Thank you for taking the time to share your feedback. I am sorry to hear that your visit to our Stockport clinic on 6 December did not meet your expectations.

Firstly, I apologise if our clinician came across as unfriendly. This is not the level of professionalism or patient care we expect at Earful, and I will be addressing this with the team member involved.

Regarding the appointment length, microsuction can sometimes be completed in a short time, particularly if there is minimal wax present. However, our clinicians should always clearly explain their findings and what has been carried out. I am sorry that this was not communicated clearly and that you had to ask whether wax was present.

Our £59 fee reflects a full clinical appointment, including ear health assessment, specialist equipment, clinician expertise, infection control, and aftercare. We also offer a free follow up appointment if symptoms persist or if any residual wax is suspected, to ensure patients are fully satisfied with the outcome. In addition, we operate a price beat guarantee, and we are always happy to beat like for like services where applicable.

It is disappointing to hear that you did not feel any improvement following your appointment. If you still feel there may be residual wax, we would very much like the opportunity to reassess your ears and resolve this for you at no additional cost.

Please contact our team directly on 0330 175 8887 or email support@earful.co.uk so we can arrange this for you.

Thank you again for your feedback. It helps us improve the service we provide.

Warm regards,
Earful

Rated 5 out of 5 stars

St. Helens branch 10/10 5 stars

Attended the St. Helens clinic on Friday 12th December 2025. Was seen by Ray. Absolutely brilliant experience. Ray was thorough, explained everything, and completely cleared my ears. Gave me some aftercare tips and a quick hearing screen too. Easy place to find with parking available outside. Can 100% recommend and will definitely go back for follow up care. Thank you.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding from Amy at Warrington

Brilliant service from Amy at the warrington branch! Her patience and customer service was outstanding. She made me feel at ease and was very persistent in getting the job done even though it was tough. Thank you so much 🫶

6 December 2025
Unprompted review
Earful logo

Reply from Earful

Thanks Tasha!, we're glad you had a positive experience with us.

Rated 5 out of 5 stars

I had wax build up removed in both ears…

I had wax build up removed in both ears by suction rather than syringe due to an ear perforation .Jen performed the procedure in Allerton Liverpool branch She talked me through every stage of the process calmly and ensured that I was happy about each step to be taken.
The procedure took about 5 minutes each ear and she showed me video pictures of the eardrums after .
I also had a free mini hearing test which was very reassuring.
I shall certainly return next year and would advise anyone thinking of booking an earwax removal to go with this company.

3 December 2025
Unprompted review
Earful logo

Reply from Earful

Thanks Doreen!, we're glad you had a positive experience with us.

Rated 5 out of 5 stars

Would definitely recommend

Ray was a lovely man, explained what was going to happen, very calm with me, did a great job, only took 10 minutes and was all sorted, I would definitely recommend him to my friends and family. Thank you so much.

8 November 2025
Unprompted review
Rated 1 out of 5 stars

EAR WAX REMOVAL

EAR WAX REMOVAL.
I made an appointment with Earful in St.Catherines Health Centre, Wirral on 24th October 2025 to have ear wax removed prior to my ENT appointment at my local hospital on 3rd November.
I attended the hospital and the consultant said she would like to check my ears for wax. I explained about earful and was surprised when the consultant said I had wax in both ears and proceeded to remove it.
I was really disappointed to find after paying £59-00 at Earful 9 days previously, the consultant had to perform the procedure again.
I complained to Earful who contacted me and stated a small amount of wax is always left, this was not stated at the appointment. They also stated that at Earful I was shown on a tablet my eardrums, this did happen but I am not medically trained, so could not see if wax was left.
I did expect to be offered a partial refund (this did not happen)I am a pensioner and this was a lot of money and would not recommend or use this company again .

24 October 2025
Unprompted review
Earful logo

Reply from Earful

Dear Dianne,
Thank you for your feedback. We’re sorry to hear you were disappointed with your experience, and we appreciate the opportunity to clarify a few points.
At Earful, our clinicians always ensure that both ear canals are safely and effectively cleared of any obstructive wax. After every procedure, we show patients clear images of their ear canals so they can see that the eardrums are visible and the wax has been successfully removed. A very small amount of wax is intentionally left behind, as this is both natural and healthy — it helps protect the ear from dust, bacteria, and infection.
We understand it can be frustrating to receive different feedback at a later appointment, and we’re sorry this led to confusion. Your comments have been shared with our team as we continually review how we communicate this to patients.
Thank you again for taking the time to share your experience.
Kind regards,
Earful Team

Rated 5 out of 5 stars

Visited Ray at St Helens

Visited Ray at St Helens. Having to have ears shyringed when I was young left me with issues. My ears had been blocked totally for a good few weeks. Ray was very understanding, put my mind at ease and was just brilliant. Explained everything and kept pausing to make sure I was ok. Brilliant service what a lovely man.

25 October 2025
Unprompted review
Earful logo

Reply from Earful

Thanks Tina!, we're glad you had a positive experience with us.

Rated 5 out of 5 stars

Great Clinic

I was seen by Jen at Allerton Road Liverpool. Cannot thank Jen enough she was OUTSTANDING very patient as I’m not the greatest with these procedures. The price and results are better than anywhere else. Many thanks.

25 October 2025
Unprompted review
Earful logo

Reply from Earful

Thanks Paul!, we're glad you had a positive experience with us.

Rated 5 out of 5 stars

Been to Earful clinic in st.Helens this…

Been to Earful clinic in st.Helens this evening for ear wax removal after suffering with my ear for over 2 weeks , Ray was absolutely amazing he talked me through everything that was going to happen and I felt safe and relaxed, it wasnt painful and I felt so much better straight away , thank you Ray from Lisa

23 October 2025
Unprompted review
Earful logo

Reply from Earful

Thanks Lisa!, we're glad you had a positive experience with us.

Rated 5 out of 5 stars

Just been to Earful in St Helens and I…

Just been to Earful in St Helens and I was treated by a lovely man called Ray he was so nice and helpful really went above and beyond explaining everything to me went through his Questioner then done the procedure definitely recommend Earful I’ll be back in 6months 👍🏻

14 October 2025
Unprompted review
Earful logo

Reply from Earful

Thanks Carl!, we're glad you had a positive experience with us.

Rated 5 out of 5 stars

Great experience

Just had wax build up removed in both ears by Jen in Liverpool. She talked me through every stage of the process and demonstrated a clear knowledge of all things ears.
Nothing was a problem to her and I very much commend her professionalism. Many thanks.

11 October 2025
Unprompted review
Earful logo

Reply from Earful

Thank you!, we're glad you had a positive experience with us

Rated 5 out of 5 stars

We met Mohammed for my 14 year son…

We met Mohammed for my 14 year son whose was struggling to hear...Very pleased with the service and would recommend 100%...my son was back to hearing as normal as soon as the procedure was complete. Thankyou very much for the swift service.

18 September 2025
Unprompted review
Earful logo

Reply from Earful

Thanks Sam!, glad we could help.

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