While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and ability to explain procedures clearly, making them feel comfortable and at ease. Many people highlight the excellent service, noting the efficiency of the booking process and the quick, painless nature of treatments, often resulting in restored hearing. However, some customers also noted occasional issues. A few people experienced longer appointment times or had to wait for a follow-up. One reviewer mentioned an unpleasant interaction with a staff member during a follow-up hearing test, feeling disrespected and ultimately unable to recommend the service after that experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism, friendliness, and... See more

User experience

People report positive experiences with the user experience. Customers consistently describe their visits as... See more

Booking process

Users describe positive interactions with the booking process. Many reviewers found the booking system easy... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Based on these reviews

Rated 5 out of 5 stars

Attended the St. Helens clinic on Friday 12th December 2025. Was seen by Ray. Absolutely brilliant experience. Ray was thorough, explained everything, and completely cleared my ears. Gave me some afte... See more

Rated 5 out of 5 stars

I had wax build up removed in both ears by suction rather than syringe due to an ear perforation .Jen performed the procedure in Allerton Liverpool branch She talked me through every stage of th... See more

Company replied

Rated 5 out of 5 stars

Unfortunately for me it took a few appointments... but with their patience came success... words can't explain fully how pleased/ happy I am... that fullness and muffled noises were horrible... all... See more

Company replied

Rated 5 out of 5 stars

Earful Allerton Road Liverpool Jen was the person I seen, after stupidly getting an earbud head stuck in my ear. It took a while, she got some advice from a colleague before she tried a different pro... See more

Company replied

Rated 5 out of 5 stars

I attended the Allerton Road Clinic and had a great experience. The clinician, I think her name was Jen was friendly and professional. She explained the procedures fully (examination, wax removal and... See more

Company replied

Rated 5 out of 5 stars

Highly recommended, after weeks of feeling uncomfortable and my right ear feeling blocked. I tried different ear drops, I decided to seek professional help so I contacted Earful in college street. Aft... See more

Company replied

Rated 5 out of 5 stars

I was anxious before appointment. Gill was absolutely amazing. She was calm, friendly and professional. Gill explained the whole process of ear wax removal and explained how the ear works. A lovely tr... See more

Company replied

Rated 5 out of 5 stars

Just came back for my annual ear‑wax removal and hearing assessment. This is the 2nd time I've used Earful in St Helens. Ray took care of everything, was super friendly and explained what he was do... See more

Company replied

Rated 5 out of 5 stars

When I arrived a very pleasant young lady took a quick look and quickly determined the issue. She knew exactly what to do and carried the job out with care, professionalism and efficiency. She explain... See more

Company replied

Rated 5 out of 5 stars

Been to Earful clinic in st.Helens this evening for ear wax removal after suffering with my ear for over 2 weeks , Ray was absolutely amazing he talked me through everything that was going to happen... See more

Company replied

Rated 5 out of 5 stars

Made to feel comfortable and at ease immediately. Very knowledgeable and happy to give advice, suggest what might be the best course of action etc. having had issues in past years having my ears syri... See more

Company replied

Rated 2 out of 5 stars

Ear wax removal via microsuction was excellent and well worth it. Unfortunately the follow up Hearing Test did not take place.The person meant to carry out the test did not like it when I said I wa... See more

Company replied

Rated 5 out of 5 stars

5 Stars for Lovely Amy...what a lovely girl...totally put me at ease reassured me about the procedure give me a short history of the ear haha and then done a magnificent job...totally painless ..... See more

Company replied

Rated 5 out of 5 stars

Rang up Friday morning for an appointment asap as my ears were blocked with a build up of wax. I spoke to a member of staff who was very helpful and got me an appointment by 9.30am same day. The exper... See more

Company replied

Rated 5 out of 5 stars

Earful provide and excellent service and the staff are so very friendly and provide a step by step dialogue of the treatment they are carrying out. I have been to see them on 5 appointments at their P... See more

Company replied

Rated 5 out of 5 stars

Thanks to the two lovely ladies who flushed out a whole ladybird that was lodged in my ear! I felt in such good hands. They even wrote to my GP to let them know the issue I had had and recommended I... See more

Company replied

Rated 5 out of 5 stars

I was seen by Jen at Allerton Road Liverpool. Cannot thank Jen enough she was OUTSTANDING very patient as I’m not the greatest with these procedures. The price and results are better than anywhere els... See more

Company replied

Rated 5 out of 5 stars

I had never had private ear wax removal before so was unsure what to expect. I needed it done urgently so the NHS was out of the question. Lots of convenient appointment times. Made to feel very welco... See more

Company replied

Rated 5 out of 5 stars

The appointment was early due to a no-show, but the girl (I forget her name) was friendly and polite. The procedure to unblock my ear took about 10 minutes including filling out the paperwork. All i... See more

Company replied

Rated 5 out of 5 stars

Went to earful today to have my fathers hearing tested and had great service here from Monum she was really helpful and gave some great advice The hearing aid are very pricey but you do get a 5 ye... See more

Company replied

Rated 5 out of 5 stars

The lady who did my wax removal in Blackburn today was very pleasant and efficient and explained exactly what she was going to do and kept checking to make sure that I was OK during the procedure. The... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from Amy at the warrington branch! Her patience and customer service was outstanding. She made me feel at ease and was very persistent in getting the job done even though it was toug... See more

Company replied

Rated 5 out of 5 stars

Ray was fab be very helpful a reassuring. We went to get an ear wax removal and hearing check. We didn’t need a wax removal which was helpful to know. He was very helpful we will be back to check on o... See more

Company replied

Rated 5 out of 5 stars

Samira was lovely , she took her time to explain the process and answered all my questions professionally and fully. She was knowledgeable and even showed me the before and after images via a live cam... See more

Company replied

Rated 5 out of 5 stars

*5/5 stars* "I recently visited Earful Clinic for earwax removal, and I was blown away by the exceptional service! Andrea was incredibly professional, kind, and explained everything in deta... See more

Company replied

Rated 5 out of 5 stars

Just had wax build up removed in both ears by Jen in Liverpool. She talked me through every stage of the process and demonstrated a clear knowledge of all things ears. Nothing was a problem to her a... See more

Company replied

Rated 5 out of 5 stars

Just been to Earfull in St Helens and was seen by a lovely guy called Ian I got my appointment date wrong and called Earful to change my appointment and they got me in today with no fuss. Anyway wh... See more

Company replied

Rated 5 out of 5 stars

Ray was a lovely man, explained what was going to happen, very calm with me, did a great job, only took 10 minutes and was all sorted, I would definitely recommend him to my friends and family. Thank... See more

Rated 5 out of 5 stars

Dealt with Niz at the Bolton branch who was excellent and guided me in the right direction regarding hearing aids. I can now watch the telly without the volume being on 10 to the relief of all the mem... See more

Company replied

Rated 5 out of 5 stars

Amazing! Booked an appointment for my daughter as she had blocked ears/pain. Ray was so reassuring and caring as she was very nervous. Thank you 😊 would definitely recommend.

Company replied

Rated 5 out of 5 stars

Lovely guy, told me all about the procedure, continued to check I was ok during the procedure , and once procedure was complete I could hear a pin drop . Won't hesitate to use them again , and would r... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. Looked after my 86 year old mum and dad . I also had a very positive experience. Thank you to Emily and her colleague, sorry can't recall her name

Company replied

Rated 1 out of 5 stars

EAR WAX REMOVAL. I made an appointment with Earful in St.Catherines Health Centre, Wirral on 24th October 2025 to have ear wax removed prior to my ENT appointment at my local hospital on 3rd Nov... See more

Company replied

Rated 5 out of 5 stars

Great job! So pleased that after months if not years of poor hearing I finally went to Earful and got it sorted. Quick, efficient and straightforward. Easy to book appt. Sameera was lovely. Would defi... See more

Company replied

Rated 5 out of 5 stars

We met Mohammed for my 14 year son whose was struggling to hear...Very pleased with the service and would recommend 100%...my son was back to hearing as normal as soon as the procedure was complete. T... See more

Company replied

Rated 5 out of 5 stars

I have received an excellent customer service just like last year. The nurse was very thorough and kind. My left ear was blocked and It is so amazing to hear again. I highly recommend this service. Yo... See more

Company replied

Rated 3 out of 5 stars

Turned up at the centre and sat there for 20mins-another lady sat there and she had been waiting 30 mins.Phoned Earful and they said they would get the Audiologist to phone me.Spoke to a lady at the s... See more

Company replied

Rated 5 out of 5 stars

Ray at the St Helens branch successfully cleared my ears using micro-suction. I have attended this clinic twice now and have received A1 service on both occasions.

Company replied

Rated 5 out of 5 stars

This was my 3rd visit to this company, the standard of service was again excellent. Each time, a different person, each time friendly & courteous.

Company replied

Rated 5 out of 5 stars

My appointment was at 4.15 pm today . The nurse made me feel at ease and talked me through the treatment. She was very kind and gentle during the procedure. She was very thorough and excellent at he... See more

Company replied

Rated 5 out of 5 stars

Summer was very pleasant, told me about everything she was doing. Very helpful. I was very happy with the successful treatment. Would certainly recommend to anyone with wax problems.

Company replied

Rated 5 out of 5 stars

Ray was a really great guy he was very friendly putting me at ease right from the start of the appointment explained the procedure fully to me and made sure I was comfortable through the procedure. B... See more

Company replied

Rated 5 out of 5 stars

Thorough inspection by Gillian as I had a badly compacted ear canal. She expertly explained the details of what was occurring my ear and treated me professionally with gentle care.

Company replied

Rated 1 out of 5 stars

I went to Earful Stockport on the 6 of December at 4 o'clock and i wasn't very happy for the following reasons *the man he serve me wasn't very friendly (i think his name is Joe) *all the proce... See more

Company replied

Rated 5 out of 5 stars

Excellence service i am very happy they managed to unblock my ears it hurt alittle in one ear but they managed to clean it i finally hear i would come here again if my ear got unblocked again

Company replied

Rated 5 out of 5 stars

Great place. Made my appointment online with no issues. Although my ears were clear I had a ear health check which was thorough and well explained. Couldn't fault anything.

Company replied

Rated 5 out of 5 stars

I really loved my experience here, it was quick and simple and Ray is lovely and helpful. The service is amazing, my ears felt instantly clearer and cleaner, all round 5/5 experience:)

Company replied

Rated 5 out of 5 stars

Brilliant service. The nurse are very warm and friendly they explained everything before treatment. Plus a free ear test. The relief after treatment was comforting. I feel great. Win win. Would highly... See more

Company replied

Rated 5 out of 5 stars

Visited Ray at St Helens. Having to have ears shyringed when I was young left me with issues. My ears had been blocked totally for a good few weeks. Ray was very understanding, put my mind at ease a... See more

Company replied

Rated 5 out of 5 stars

Met a lovely friendly young lady at the Blackburn clinic. Very efficient, process was quick and my hearing improved after the micro suction.

Company replied

Rated 3 out of 5 stars

The wax was removed successfully by the Amy. However, I have had ringing in my ear ever since. I have impaired hearing in my left ear, which was the only one treated. I will seek to get a GP appointm... See more

Company replied


Company details

  1. Audiologist
  2. Hearing aid repair service
  3. Hearing Aid Shop

Written by the company

At Earful, we are trusted hearing care specialists, improving hearing health for over 100,000 ears. Our experienced team offers advanced microsuction ear wax removal, safe ear irrigation, comprehensive ear health checks, and accurate hearing tests. We also provide the latest hearing aids tailored to your needs from leading manufacturers. We make expert care convenient with both clinic and home visit services. Our mission is to improve, maintain, and protect your hearing with safe, effective, and personalized solutions. Contact Earful today and discover why thousands trust us. Life sounds better with us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

337 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service.
Looked after my 86 year old mum and dad . I also had a very positive experience.
Thank you to Emily and her colleague, sorry can't recall her name

1 May 2025
Unprompted review
Earful logo

Reply from Earful

Thanks Helen!

Rated 3 out of 5 stars

The wax was removed successfully by the…

The wax was removed successfully by the Amy. However, I have had ringing in my ear ever since. I have impaired hearing in my left ear, which was the only one treated.
I will seek to get a GP appointment to establish if there has benn any damage done to the eardrum.

30 April 2025
Unprompted review
Earful logo

Reply from Earful

Thank you for your feedback and for trusting us with your care. We’re pleased to hear that Amy was able to successfully remove the ear wax.

We’re genuinely sorry to hear about the ringing in your ear and any concerns this has caused. Please rest assured that during every appointment, we carry out a visual check of the ear canal and eardrum prior to and upon completion of any treatment, as well as a hearing screen to ensure safe and effective treatment.

We would welcome the opportunity to support you further through our in-house audiology service, where a more in-depth hearing assessment can be arranged. Our team is here to help and to ensure you receive the reassurance and clarity you deserve.

Please don’t hesitate to contact us directly we’d be happy to review everything with you.

Rated 5 out of 5 stars

Samira was lovely

Samira was lovely , she took her time to explain the process and answered all my questions professionally and fully. She was knowledgeable and even showed me the before and after images via a live camera in my ear. All in all I would have no hesitation recommending.

1 May 2025
Unprompted review
Earful logo

Reply from Earful

Thanks Karen, we appreciate your support!

Rated 5 out of 5 stars

Lovely guy

Lovely guy, told me all about the procedure, continued to check I was ok during the procedure , and once procedure was complete I could hear a pin drop . Won't hesitate to use them again , and would recommend to friends and family .

30 April 2025
Unprompted review
Earful logo

Reply from Earful

Thanks Carole!

Rated 5 out of 5 stars

Easy booking system

Easy booking system
Procedure was well explained
The staff member was very knowledgeable and put me at ease for what was a painless experience

26 April 2025
Unprompted review
Earful logo

Reply from Earful

Thank you!, we're glad you had a positive experience with us.

Rated 5 out of 5 stars

Very friendly service

Very friendly service. Ray was very informative and gave great advice. He also explained the procedure thoroughly and over all was an enjoyable pleasant experience. Highly recommended 👌

26 April 2025
Unprompted review
Earful logo

Reply from Earful

Thanks Chris, we're glad you had a positive experience with us!

Rated 5 out of 5 stars

I can hear again!!

Great job! So pleased that after months if not years of poor hearing I finally went to Earful and got it sorted. Quick, efficient and straightforward. Easy to book appt. Sameera was lovely. Would definitely recommend. Thank you!

25 April 2025
Unprompted review
Earful logo

Reply from Earful

Thanks Sally, glad we could help!

Rated 2 out of 5 stars

Ear wax removal good but follow up very poor.

Ear wax removal via microsuction was excellent and well worth it.
Unfortunately the follow up Hearing Test did not take place.The person meant to carry out the test did not like it when I said I was surprised that I needed a test because I've always been noted for my sharpness of hearing.I was asked in a not very pleasant manner why I'd bothered to turn up!I pointed out it was out of good manners to the lady who removed the ear wax and carried out a preliminary hearing test.Things went downhill from there and the person accused me of disrespecting them because I smiled apparently at an inappropriate time.At this point I thought it was better to leave.I've never been treated like this in my life.Sadly I cannot recommend Earful to anyone after this experience.What a shame after a good first visit.
Co
D

25 April 2025
Unprompted review
Earful logo

Reply from Earful

Dear David,

Thank you for your feedback. I am sorry to hear that your experience did not meet your expectations following your ear wax removal appointment, which you kindly acknowledged was excellent.

At Earful, we are committed to treating all patients with respect, professionalism, and courtesy. Our hearing tests are recommended as part of a full aftercare process, and our audiologists aim to explain this carefully to every patient. We were surprised to hear your description of events, as it does not reflect the account provided by our team, nor the values we uphold.

We take all concerns seriously and would be happy to discuss this with you directly if you would like to contact us at 0330 175 8887 or CustomerService@Earful.co.uk

Thank you again for your feedback, and we wish you the best going forward.

Rated 5 out of 5 stars

Ear syringed

Was struggling to hear anything at all since a couple of days before I went . Rang Earful who was very good on the phone and fixed me up straight away , Rang them at 9 and was having my ears syringed by 10.30 . Very good service and would definitely use them again

25 April 2025
Unprompted review
Earful logo

Reply from Earful

Thanks Joe!

Rated 5 out of 5 stars

Great service

Great service, the ladies were lovely, I can hear so clearly now!

Ollie.

25 April 2025
Unprompted review
Earful logo

Reply from Earful

Thanks Oliver, glad we could help!

Rated 3 out of 5 stars

Turned up at the centre and sat there…

Turned up at the centre and sat there for 20mins-another lady sat there and she had been waiting 30 mins.Phoned Earful and they said they would get the Audiologist to phone me.Spoke to a lady at the surgery and she told me you had not been there for months.I did go to the new venue and sa the Audiologist,he was very nice and explained everything to me.You need to make it clear to patients that you have moved especially for people who haven't been for an appointment for quite a few months.

25 April 2025
Unprompted review
Earful logo

Reply from Earful

Hi Brenda,
We’re really sorry about this, we try to put signs up, send reminder emails and text messages and have updated our google maps and website
But we’ll take feedback on board

Rated 5 out of 5 stars

highly recommended

When I arrived a very pleasant young lady took a quick look and quickly determined the issue. She knew exactly what to do and carried the job out with care, professionalism and efficiency. She explained what she was doing all the way through the procedure. I was in and out in less than 15 minutes and walked out with my hearing restored. Great service. I hope I never have to go again as I've hated having a bunged up ear but would use Earful again without hesitation if needed.

24 April 2025
Unprompted review
Earful logo

Reply from Earful

Thanks Jon, we appreciate your support!

Rated 5 out of 5 stars

Amazing

Amazing! Booked an appointment for my daughter as she had blocked ears/pain. Ray was so reassuring and caring as she was very nervous. Thank you 😊 would definitely recommend.

24 April 2025
Unprompted review
Earful logo

Reply from Earful

Thanks Laura!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look