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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, describing the items as beautiful, well-made, and comfortable to wear. Many people appreciate the stunning designs and the excellent value for money. The delivery service is frequently highlighted for its efficiency, with many orders arriving quickly and well-packaged. However, some customers experienced delays in receiving their orders, though the company often provided updates and explanations for these longer waiting times. A few other people also felt that the product description could be more detailed, and there were occasional reports of items arriving with missing pieces or having issues with durability, such as an earring falling apart.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the high quality, beautiful... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the excellent quality of the... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the quick delivery... See more

Order

Customers had positive experiences with order. Many reviewers praised the efficient and easy ordering... See more

Service

Clients share positive opinions on service, consistently praising its speed and efficiency. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Attractive products and superb customer service. My email about one slightly faulty item needing to be exchanged got a very quick reply and immediate action. Ear Sass did even better though, exchangin... See more

Rated 5 out of 5 stars

This company is amazing and the Izzy Star earrings are terrific quality and a really good charity supported by the company due to a personal tragedy. I just wish I had ordered the set of 3 pairs inste... See more

Rated 5 out of 5 stars

The earrings are lovely. The Company had difficulty supplying them quickly but that wasn't their fault as they were the result of a tv programme about the Princess of Wales wearing them and so many pe... See more

Rated 5 out of 5 stars

I bought the gold version and was not disappointed. Bit of a delay from order to delivery, but received an email to explain that due to demand there would be a delay. Every time I wear them I re... See more


Company details

  1. #88 of 287 best companies in Jewellery shop

Written by the company

Expressive Jewellery - EAR SASS was born from stylist Sophie McGown's love and obsession with bold and beautiful EARRINGS! The brand now boasts unique statement necklaces and authentic gemstone pendants. Each design is named after strong influential women in her life, who have gone through tough times but found fashion and jewellery have helped to bring hits of joy into their lives. Their Charity earrings THE ISSY STAR - as seen on The Princess of Wales raise money for a mental health charity, Brave Mind.


Contact info

4.9

Excellent

TrustScore 5 out of 5

169 reviews

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Asks customers to review

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Rated 5 out of 5 stars

Hi as part of The Hawkstone Farmers…

Hi as part of The Hawkstone Farmers Choir I 100% support your cause as our aim is to indorse mental health support within our industry . Well done and i love my ear rings and shall be wearing them at our live semi finals coming up in london for BGT !!
KIND REGARDS
JOE

21 April 2026
Rated 5 out of 5 stars

Spot on!

I’m delighted with my new earrings and the cause they support. Delivery was very quick and the quality is super.

18 March 2026
Rated 5 out of 5 stars

My favourite earrings

Bought the Issy earrings … they are light and so comfortable to wear. They snap shut and feel so secure. Highly recommend them. They arrived nicely packaged and prompt delivery.
Will definitely buy from Ear Sass again.

17 March 2026
Rated 5 out of 5 stars

Lovely ear rings

Ear rings arrived very promptly in lovely packaging. I love them and they are so easy and comfortable to wear - have a lots of compliments and have highly recommended the brand.

15 February 2026
Rated 5 out of 5 stars

Gorgeous Jewellery

Beautiful earrings which were despatched and received very speedily. Very well packaged and I am delighted. Will certainly be buying more items from this Company.

20 February 2026

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