Earthkind Reviews 

243
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers had a great experience with this company. Customers frequently praise the truly exceptional quality, lightweight warmth, and sustainable comfort provided by the duvets and pillows. Shoppers are also very happy with the remarkably fast delivery service, the easy website ordering process, and the eco-conscious packaging used for safe shipping. However, some customers also noted extremely poor customer communication, mentioning that emails regarding product returns, delivery delays, or missing package items went completely unanswered by support. A few buyers additionally explained that certain support pillows felt extremely understuffed, flimsy, or quickly lost their overall volume after very minimal everyday use.

What people talk about most

Product

Customers had positive experiences with product, frequently highlighting the excellent quality, comfort, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the duvets and pillows are... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast, prompt shipping and... See more

Order

Users describe mixed experiences regarding their order process, with several people praising the simple... See more

Customer communications

Consumers find customer communications to be frustrating due to widespread delays and ignored messages.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The pillow is comfy and decent quality and delivery was fast. However, it is quite understuffed with about half of the stuffing I would have expected in a pillow which means I have to have another pil... See more

Rated 5 out of 5 stars

I have bought an earthkind duvet from John Lewis previously, but noticed that they are much cheaper direct from earthkind. I placed my order on Sunday and the duvet and pillows were with me by Tuesday... See more

Rated 5 out of 5 stars

Love this brand and the pillow and duvet lived up to the high hopes we had. A GREAT British made product! Delivered next day which was a bonus as my husband had lost his pillow on a work trip and he i... See more

Rated 5 out of 5 stars

You said they would be delivered in 3 or 4 working days instead they came the next working day. They are of the same good quality soft and reasuring easy to sleep with Pillows of delight and made in E... See more

Company replied


Company details

  1. #75 of 87 best companies in Bedding Shop

Written by the company

Wouldn't it be great if we could all sleep a bit better at night? At EarthKind we're not just dreaming of a better tomorrow, we're also committed to making it happen. By creating new high-quality bedding using 100% recycled feathers, down and synthetics, we hope to make it a little bit easier for you to choose sustainable products, without the need to compromise on quality.


Contact info

4.2

Great

TrustScore 4 out of 5

243 reviews

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Asks customers to review

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4.2

All reviews

(243)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous duvet delivery in great…

Fabulous duvet delivery in great packaging and very speedy delivery

30 May 2025
Earthkind logo

Reply from Earthkind

Thank you for your wonderful feedback! We’re so pleased to hear you were happy with the duvet, the packaging, and the speedy delivery. It’s always great to know when our service meets expectations. We hope you enjoy your new duvet and look forward to serving you again! Earthkind Team

Rated 5 out of 5 stars

Just discovered Earthkind

Just discovered Earthkind, what appealed to me was the recycling aspect.
I ordered 4 5 tog king size duvet, its perfect, quality outstanding.
Delivery was good.
I will use Earthkind again.

2 June 2025
Earthkind logo

Reply from Earthkind

Thank you for your lovely feedback and for choosing EarthKind! We're so pleased to hear that the recycling aspect appealed to you and that you're happy with the quality of your 5 tog duvets. It’s great to know the delivery met your expectations as well. We truly appreciate your support and look forward to welcoming you back again soon. Kind regards Earthkind Team

Rated 5 out of 5 stars

Excellent speedy delivery and great…

Excellent speedy delivery and great quality ethically produced

24 May 2025
Earthkind logo

Reply from Earthkind

Thank you for your kind words! We're delighted to hear you were pleased with the speedy delivery and the quality of our ethically produced products. Your support means a lot to us, and we look forward to serving you again. Kind regards Earthkind Team

Rated 5 out of 5 stars

Earthkind are truly sustainable

Earthkind are truly sustainable and innovative. The bedding is of high quality and comes in reusable cotton storage bags. I feel this is a company making a difference to reduce the impact on the planet.

5 May 2025
Earthkind logo

Reply from Earthkind

Thank you for recognizing our commitment to sustainability and innovation! We’re proud to offer high-quality bedding packaged thoughtfully in reusable cotton bags. It means a lot to us that you see Earthkind as a company making a positive impact on the planet. Regards Earthkind Team

Rated 5 out of 5 stars

10.5 tog Earth kind duvet

I recently purchased a 10.5 tog duvet from Earthkind, and I'm genuinely impressed. The warmth it provides is excellent, making it ideal for the colder months. Beyond the comfort, I was particularly drawn to their ethical stance. Earthkind's commitment to reusing feather and down in their products is commendable, and gives me a real sense of assurance.

The duvet itself is of a high standard, with noticeable quality in its construction. We ordered it on Sunday and it was with us on Tuesday, so quick turnaround times as well.

If you're looking for a warm, well-made duvet with strong ethical credentials, I would highly recommend Earthkind.

17 March 2025
Earthkind logo

Reply from Earthkind

Thank you so much for your fantastic review! We’re delighted to hear that your 10.5 tog duvet is keeping you warm and comfortable during the colder months. It’s wonderful to know our commitment to reusing feather and down resonates with you and adds to your confidence in our products. We also appreciate your kind words about our quality and quick delivery. Your recommendation means a lot to us! Regards Earthkind Team

Rated 5 out of 5 stars

Light and airy

Lovely pair of recycled feather and down pillows. Arrived quickly. They feel light and airy, clean, no chemical smell, nice thick cover, so I've not had any feathers poking through yet. A great touch of luxury for guests, without contributing any more animals being harmed in the process. Each pillow came in a compostable bag within a zipped storage bag and they arrived together in a plastic postage bag.

13 March 2025
Earthkind logo

Reply from Earthkind

Thank you for your thoughtful review! We're so glad you're enjoying your recycled feather and down pillows. It's great to hear they feel light, airy, and luxurious while also being an ethical choice. We appreciate your feedback on the packaging as well. Wishing you and your guests many cozy nights ahead!

Rated 1 out of 5 stars

No comment

I have no comment

21 March 2025
Unprompted review
Earthkind logo

Reply from Earthkind

Thank you for your feedback. We're sorry to hear about your experience and any concerns you had. Our 10% discount email should arrive shortly after subscribing—sometimes it may land in the spam or promotions folder, there may have been a technical error at the time. If you email us info@earthkind.co.uk and we can send you a code. Kind regards Earthkind customer service team.

Rated 5 out of 5 stars

cloudlike perfection ☁️✨☁️

bedding arrived promptly and is absolutely gorgeous. i’ve wanted a feather duvet and pillows for years but didn’t want to buy new for animal rights reasons and earthkind have solved that problem for me. i bought the 10.5 tog and it is perfect - warm, fluffy, light and luxurious to lie under. the pillows are medium soft and are my new favourites. going to bed is a treat now. highly, highly recommend.

10 March 2025
Earthkind logo

Reply from Earthkind

Thank you for your wonderful review! We're so happy to hear that you're loving your new bedding and that our recycled feather products align with your values. It’s great to know your duvet and pillows are providing the comfort and luxury you were looking for. Wishing you many cozy and restful nights ahead!

Rated 1 out of 5 stars

Never got delivered

I bought a duvet over 2 weeks ago, and it's is still yet to be delivered. Earthkind use yodel who have failed to deliver there product despite us being home every day. Yodel are unable to be contacted and have stated no reason why they have not delivered our product. This is completely unacceptable

16 February 2025
Earthkind logo

Reply from Earthkind

Hi Clare, sorry for the delay with the couriers, i have tracked this and i can see it was finally delivered yesterday to you. Apologies again for the delay. Kind regards Earthkind Team

Rated 4 out of 5 stars

All in all my experience was good

All in all my experience was good. One thing I didn't like was that it didn't say when ordering how long it would take to arrive and there was no information on the website. I did contact customer service about this and pointed out that the information is missing on the website. By the time they replied I already got a shipping notification with estimated delivery date by email, so it does go quickly. Costumer service said they forwarded the issue about missing information on the website, so hopefully this has been changed now.

7 January 2025
Rated 5 out of 5 stars

As cozy as promised and knowing the…

As cozy as promised and knowing the filling is recycled is very satisfying.

5 January 2025
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Reply from Earthkind

Thank you for your feedback! We're delighted to hear that your purchase is as cozy as promised and that you appreciate the recycled filling. Enjoy your comfortable and eco-friendly bedding!

Kind regards, Earthkind

Rated 5 out of 5 stars

Sleeping in a cloud…

Bought a new 10.5 tog duvet and loved it so much, we bought another one for our son. We are all sleeping so well and it really does feel like you are sleeping in a cloud (guilt free) Love it!

17 December 2024
Rated 5 out of 5 stars

Phantastic ethical product

I ordered a single duvet that arrived quickly in a very nicely made reusable bag. As this is a guest duvet, I am particularly pleased with this storage option. I love the company’s concept of using recycled feathers as it helps avoid cruel production methods such as life plucking out of the moulting season and instead uses this wonderful existing natural resource. Also love that the product is made in the UK and uses Better Cotton. Thanks for offering something as thought through as this!

8 December 2024
Rated 5 out of 5 stars

Glad I Found Earthkind :)

I've always had feather/down duvets..bought from Charity shops when they could still sell them, washed and cleaned and after seeing the horrendous videos of birds being plucked live and their feathers regrown to pluck again, I thought my feather duvet days were over until I found Earthkind...I ordered the king-size duvet direct from Earthkind and as another reviewer here says it is like sleeping in clouds. Usually my feet remain cold but they warm up straight away and the duvet does seem to be breathable. Lovely quality material . I am recommending to everyone! Thank you for caring about the environment and our fellow creatures :)

19 November 2024
Unprompted review
Rated 5 out of 5 stars
Earthkind logo

Reply from Earthkind

Thank you for your wonderful review! We’re so glad to hear you’re happy with our products and the fast delivery. We truly appreciate your feedback! Kind regards Earthkind Team

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