The pillow is comfy and decent quality and delivery was fast. However, it is quite understuffed with about half of the stuffing I would have expected in a pillow which means I have to have another pil... See more
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I have bought an earthkind duvet from John Lewis previously, but noticed that they are much cheaper direct from earthkind. I placed my order on Sunday and the duvet and pillows were with me by Tuesday... See more
Love this brand and the pillow and duvet lived up to the high hopes we had. A GREAT British made product! Delivered next day which was a bonus as my husband had lost his pillow on a work trip and he i... See more
You said they would be delivered in 3 or 4 working days instead they came the next working day. They are of the same good quality soft and reasuring easy to sleep with Pillows of delight and made in E... See more
Company replied
Company details
- #75 of 87 best companies in Bedding Shop
Written by the company
Wouldn't it be great if we could all sleep a bit better at night? At EarthKind we're not just dreaming of a better tomorrow, we're also committed to making it happen. By creating new high-quality bedding using 100% recycled feathers, down and synthetics, we hope to make it a little bit easier for you to choose sustainable products, without the need to compromise on quality.
Contact info
Low Mill Lane, Ravensthrope, WF13 3LX, Leeds, United Kingdom
- sleep@earthkind.co.uk
- earthkind.co.uk
4.2
Great
243 reviews
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I purchased two pillows from EarthKind…
I purchased two pillows from EarthKind and was shocked at how poor the quality was. They were nothing like described — extremely flat, flimsy, and offered no support at all. I contacted the company twice, one on the same day I received them (4 November) and one day after and have still not received a single reply.
For a brand that promotes itself as “ethical” and “sustainable,” their complete lack of customer service is unacceptable. I’ve had to raise a credit card dispute just to try to recover my money.
Very disappointing experience — I would strongly advise others NOT to buy
from this company , not reliable, they will not refund or reply back to you .
3 November 2025
Reply from Earthkind
Hi Mirella,
We’re very sorry to hear about your experience and for the delay in responding — we’ve been working through an unexpected backlog, and we truly apologise that you didn’t receive a reply sooner.
We completely understand your disappointment and want to make this right. Our customer care team has now reached out directly with full return and refund details so we can resolve this for you as quickly as possible.
We genuinely appreciate your feedback — it helps us improve both our product quality and our communication. Thank you for your patience, and again, we’re very sorry for the frustration this has caused.
Kind regards,
The EarthKind Team
Great service & comfy duvet
I have bought an earthkind duvet from John Lewis previously, but noticed that they are much cheaper direct from earthkind. I placed my order on Sunday and the duvet and pillows were with me by Tuesday. Nice comfy pillows and duvet, and of course recycled product.
27 October 2025
Missing items upon delivery and a long wait to resolve
Ordered two pillows and a duvet on the 15th September. Due to delays with Yodel I didn't get my delivery until the 25th. When I collected there was only one pillow in the bag, no duvet and no second pillow. Contacted the company immediately, didn't hear anything for 5 days, and now I'm waiting on another reply another week later... It's nearly been a month since I originally ordered and Im still without the items I ordered!
I hate writing reviews like this, I'm just so frustrated that Ive spent so much money and all I have to show for it is a pillow! It's a shame because everything the company stands for is brilliant.
15 September 2025
Unprompted review
Reply from Earthkind
Hi Megan,
We’re very sorry for the delays and the issues with your original delivery. We completely understand how frustrating this must have been and appreciate your patience while we resolved it.
We’re pleased that your replacement order has now been raised and will be dispatched shortly. Your feedback has been shared with our team to help improve our processes and avoid similar delays in the future.
Kind regards,
Earthkind Customer Care
Great shopping experience from start…
Great shopping experience from start and very quick delivery
Process was great and looking forward to using the pillows
10 September 2025
Reply from Earthkind
We're happy to hear that you had a great shopping experience and quick delivery. We appreciate your feedback and hope you enjoy the pillows!
So floofy!
Better than more expensive down and feather duvets I have purchased. Highly recommend x
6 September 2025
I still haven’t received my parcel
I still haven’t received my parcel. Yodel is impossible to get hold of and there’s no contact number for Earthkind. Terrible.
20 August 2025
Reply from Earthkind
Hi Sam,
We’re really sorry for the frustration you experienced with the delivery delay and difficulty reaching Yodel. We completely understand how stressful that can be.
We’re glad to hear that your parcel has since arrived safely and that you’re happy with your product. Thank you for giving us the chance to resolve this for you.
We’ll also continue working closely with our delivery partners to improve communication and avoid situations like this in the future.
Kind regards,
The EarthKind Team
Best of British
Great experience. Purchased two large duvets which arrived promptly and in perfect condition.
Love the fact its British and recycled.
1 August 2025
Unprompted review
Reply from Earthkind
Hi Helen,
Thank you so much for your lovely feedback! We’re delighted to hear your duvets arrived quickly and in perfect condition. It means a lot that you value the fact they’re British-made and recycled — that’s exactly what we’re passionate about.
We hope you enjoy your new duvets for many years to come, and we’d love to welcome you back again soon.
Kind regards,
The EarthKind Team
Great product
Great product, speedy delivery - disappointed that it was sent in a plastic bag.
29 July 2025
Reply from Earthkind
Hi Sarah,
Thank you for your kind words about the product and delivery — we’re so glad you’re happy with your order.
We really appreciate your feedback about the packaging. At the moment, we use plastic bags to ensure duvets arrive clean and protected in transit, but we’re actively exploring more sustainable alternatives. Your comments help us on that journey.
Thank you again for supporting EarthKind and our mission to reuse materials and reduce landfill.
Kind regards,
The EarthKind Team
Stinky pillows
I purchased 2 feather pillows and they absolutely stink. They smelt when they arrived and I hoped the smell would dissipate over time, but it hasn’t. I’ve tried washing them, essential oils, sunshine, fabric fresheners but they still smell heinous, and a really strong smell too. It’s now roughly 6 months on and I’m going to have to bin them unfortunately.
7 November 2024
Reply from Earthkind
Hi Tricia,
Thank you for your feedback, and we’re really sorry to hear about the experience you've had with the pillows. That certainly doesn’t meet the standards we aim to deliver. We’ll be reaching out to you by email shortly to discuss the issue in more detail. Kind Regards Earthkind Team
A brilliant duvet and pillow
Earthkind was recommended to us by a glamping business we stayed at. Their products are really comfy to use and cope well with the hot weather
14 July 2025
Reply from Earthkind
Hi Neil,
Thank you for your lovely feedback! We’re so pleased you discovered us through a glamping stay and that you’re finding our products both comfy and practical — especially in the warmer weather.
It’s always great to hear how our duvets and bedding perform in real-life settings, and we really appreciate you sharing your experience.
Kind regards,
The EarthKind Team
Quality of cotton looks ok
Quality of cotton looks ok, duvet fluufs up when laid out, but too hot to yet try on the bed. I will add further comments when it's cold.......
30 June 2025
Amazing company
Amazing company! I had been looking for a way to replace my feather bedding in an ethical way and found Earth Kind and I’m so glad I did. I bought the pillows and they are so comfortable and excellent quality. Will be replacing all my duvets soon.
29 June 2025
Really quick dispatch and delivery
Really quick dispatch and delivery, and beautiful products, packaged in very smart reusable bags that I would like to return as I have plenty of bags... would that be welcomed?
It makes me happy that no birds were plucked to make these (though I still have to wonder about the original birds, of course.) A very good idea, and I will spread the word.
Thank you
28 June 2025
Well made and great pillows and duvet
Well made and great pillows and duvet, really quick delivery and well packed! Only critique would be that the extra bags although nice are a bit unnecessary and maybe a waste of resources?
27 June 2025
Present
Wedding gift for couple moving to Scotland! Hope they find it useful! Love my duvet from this company and the ethics behind it.
25 June 2025
great sustainable product
great product, with high sustainability credentials; good packaging, delivered quickly
15 June 2025
Excellent news .
Absolutely love these products.. bought the quilt a few months ago. Now I am changing all my bedroom quilts & pillows
22 June 2025
Excellent quality
I have two quilts and four pillows from EarthKind. The quality is excellent. They may be a bit more expensive than others but I’m pleased to use recycled feathers and to know that they are made in the UK. There was a fault with my most recent purchase but this was quickly sorted and a replacement sent.
10 June 2025
Reply from Earthkind
Thank you for your kind and thoughtful review. We're delighted to hear that you're pleased with the quality of your EarthKind quilts and pillows, and we truly appreciate your support for our recycled materials and UK manufacturing. We're sorry to hear there was an issue with your recent purchase, but we're glad our team was able to resolve it quickly for you. Your satisfaction means a great deal to us, and we’re grateful for your continued trust in EarthKind. Kind regards Earthkind Team
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