Earthkind Reviews 

To my shock, when I opened my one of the two Earthkind pillows I received, it was clearly discoloured, old and a different style to the other. There was also an old smell - it clearly wasn’t new. Due to the fact that the company works with recycled materials I assumed there had been a mix up at the factory.

When I emailed to complain, I was first met with a response that assumed I was lying, and then also criticised me for reporting the incident late (a few months after purchase) I explained that I was in the process of moving, so bought the pillow in the winter sales, but only finished decorating in April - which is why they were opened late.

My last correspondence with them was May 7, where they said they were booking into it. 2 months later, there had been no update.

The customer service was unfortunately terrible- especially in such a horrific situation. No wants to open the tag of a ‘fresh’ pillow, only to find an old secondhand one inside - and then be accused of lying.

Really wanted to support, but have unfortunately had a terrible experience.

Quick delivery, quality product.

Ordered again as we already have a couple of EarthKind feather duvets for our glamping site (The Secret Yurts) and are very happy with them - after many months of continued use. This time replacing synthetic duvets, and they look great. First guests to use them said how comfy their sleep was 😊

First class service and first class quality duvet! I'm extremely happy with the whole process, from easy to navigate website to super speedy delivery. Choice of products is great and decided to order from Earthkind because it's all about recycling, perfect.

Easy ordering, quick delivery and good product.

The pillows I bought are very comfortable and I like it is so sustainable! Totally recommend it!

Ticks all of the boxes really - well made, using high quality, and largely recycled materials. We bought the 4.5 tog natural feather and down duvet, and it's warm enough for the spring, and should work well if we ever get a summer around here!
We also bought the Earthkind 10.5 tog down and feather duvet from John Lewis a while ago, and that is particularly excellent. The JL versions have more down than feather, and the ones bought direct from Earthkind have more feather than down - both are the same high quality, warm and environmentally conscious products. Highly recommended

Lovely and comfy but still wiffy after a few days. Will try to air on the line if we get a hot day!

Got a new Duvet in recycled Down.
Feels fine, does the job and good price.

Wanted a recycled feather and down double duvet. Shopped around and couldn't believe how expensive they were online, came across EarthKind, price was very cheap compared to others but did that mean poor quality? Not at all, I am completely over the moon. Comes in a good quality zipped storage bag. The duvet is plump and sumptuous, the cover is pure cotton and labelled. Thank you so much EarthKind, your ethos and products are superb!!

Very good quality for the price paid the policy of recycling a sound a well thought out idea well done

Lovely planet-friendly duvets that don't compromise on quality! I have two recycled feather and down ones and they are fantastic.

The Kind size duvet is amazing, it's like sleeping in clouds, it's fluffy, warm and soft! It was really warm with it when it was still cold those few days, I do find it slightly hot when temperatures have reached 11-15 degrees at night, but I love it regardless, the puffiness is amazing.

Great service, good value and love the circularity of the to product and it's green credentials. Would love it if there was a move to use organic cotton too. The sustainability was the key reason of choice for us.

Bought the 10.5 tog and am delighted with it.
Beautifully light but just right for a spring/summer weight.
Easy to buy direct from the manufacturer at a great price and arrived promptly. All good!

Really happy with price, quality and service

Really pleased with feather and down duvets. Excellent quality and value.

We bought a duvet from earthkind which smelled unpleasant when we unpacked it. After tumble drying the smell did not improve, it was so bad we couldn’t sleep. After washing the duvet according to the instructions, and hanging it outside for several sunny days the smell has got even worse, it now smells like a dead animal and has mysterious yellow and black stains that make it look like something has died inside it as well. Do not recommend.

I needed a new duvet & purchased a feather & down 10 tog from Earthkind primarily because I wanted to support the ethos of the business. However when the duvet arrived I was even happier due to the luxurious, superb quality of the duvet. What a great company who have been able to deliver on sustainability whilst also producing beautiful products all at a fantastic price! They have earnt my loyalty as a customer & my recommendation to others.