Earthkind Reviews 

243
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers had a great experience with this company. Customers frequently praise the truly exceptional quality, lightweight warmth, and sustainable comfort provided by the duvets and pillows. Shoppers are also very happy with the remarkably fast delivery service, the easy website ordering process, and the eco-conscious packaging used for safe shipping. However, some customers also noted extremely poor customer communication, mentioning that emails regarding product returns, delivery delays, or missing package items went completely unanswered by support. A few buyers additionally explained that certain support pillows felt extremely understuffed, flimsy, or quickly lost their overall volume after very minimal everyday use.

What people talk about most

Product

Customers had positive experiences with product, frequently highlighting the excellent quality, comfort, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the duvets and pillows are... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast, prompt shipping and... See more

Order

Users describe mixed experiences regarding their order process, with several people praising the simple... See more

Customer communications

Consumers find customer communications to be frustrating due to widespread delays and ignored messages.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The pillow is comfy and decent quality and delivery was fast. However, it is quite understuffed with about half of the stuffing I would have expected in a pillow which means I have to have another pil... See more

Rated 5 out of 5 stars

I have bought an earthkind duvet from John Lewis previously, but noticed that they are much cheaper direct from earthkind. I placed my order on Sunday and the duvet and pillows were with me by Tuesday... See more

Rated 5 out of 5 stars

Love this brand and the pillow and duvet lived up to the high hopes we had. A GREAT British made product! Delivered next day which was a bonus as my husband had lost his pillow on a work trip and he i... See more

Rated 5 out of 5 stars

You said they would be delivered in 3 or 4 working days instead they came the next working day. They are of the same good quality soft and reasuring easy to sleep with Pillows of delight and made in E... See more

Company replied


Company details

  1. #75 of 87 best companies in Bedding Shop

Written by the company

Wouldn't it be great if we could all sleep a bit better at night? At EarthKind we're not just dreaming of a better tomorrow, we're also committed to making it happen. By creating new high-quality bedding using 100% recycled feathers, down and synthetics, we hope to make it a little bit easier for you to choose sustainable products, without the need to compromise on quality.


Contact info

4.2

Great

TrustScore 4 out of 5

243 reviews

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Asks customers to review

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4.2

All reviews

(243)

47 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome product

Quick delivery, awesome product

13 April 2024
Earthkind logo

Reply from Earthkind

Hi, thank you for your review, much appreciated. Kind regards Earthkind Team

Rated 5 out of 5 stars

Pillows and duvet both great (synthetic)

Bought the synthetic pillows and a lightweight synthetic duvet. They're perfect. Will recommend to any family/ friends looking for new bedding.

3 April 2024
Earthkind logo

Reply from Earthkind

Hi, thank you for your review, much appreciated. Kind regards Earthkind Team

Rated 5 out of 5 stars

Easy to order

Easy to order, quick delivery and excellent snuggly quality duvet

2 April 2024
Earthkind logo

Reply from Earthkind

Hi, thank you for your review, much appreciated. Kind regards Earthkind Team

Rated 5 out of 5 stars

Heavenly Duvet!

Amazing product, fantasitc ethos, feels gorgeous to sleep under, a healthy choice for me and the planet, quick and clear service, also...not a bad price. I've now purcahsed 2 duvets, a double and a kingsize.

5 March 2024
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Reply from Earthkind

Hi, thank you for your review, much appreciated. Kind regards Earthkind Team

Rated 5 out of 5 stars

Everything I’d hoped it would be

Everything I’d hoped it would be! Came quickly in a lovely cotton bag, smelled fresh upon opening so we didn’t feel the need to air out and tumble dry before us, and is now keeping is warm and cosy at night. Super price for what it is, glad I got it direct from
the Earthkind website instead of John Lewis as the pricing was much much better. Can’t fault the product!

29 February 2024
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Reply from Earthkind

Hi, thank you for your review, much appreciated. Kind regards Earthkind Team

Rated 5 out of 5 stars

Excellent communication and customer service

Excellent communication and service from Suzy. I contacted them about a missing item in my delivery. They looked into all the details and sent out my missing duvet, received it two days later. The duvet is so warm and snuggly. After being in bed for 10 seconds I'm already warm.

4 March 2024
Unprompted review
Rated 5 out of 5 stars

I bought the quilt for my daughter…

I bought the quilt for my daughter (student in chilly Leeds). She's snuggling and warm and loves it.
We love the fact that it's made from recycled feathers and down too, we're half-way vegetarian and feel a tad guilty buying new feathers. If feathered friends have been sacrificed to provide our bedding, best use them to the full.

27 February 2024
Earthkind logo

Reply from Earthkind

Hi, thank you for your review, much appreciated. Kind regards Earthkind Team

Rated 5 out of 5 stars

I bought the king size natural filling…

I bought the king size natural filling duvet. It is luscious and so cosy, keeps me so warm at night and I genuinely think I sleep better with this duvet compared to my old synthetic filled one. The price is very fair considering it’s sustainably produced.

18 February 2024
Earthkind logo

Reply from Earthkind

Hi, thank you for your review, much appreciated. Kind regards Earthkind Team

Rated 5 out of 5 stars

Fantastic quilt

I bought the 10.5 tog Super King quilt and I’m incredibly happy with my purchase. The quilt puffed up perfectly, and is so warm with a slight weight to it that I like

13 February 2024
Earthkind logo

Reply from Earthkind

Hi, thank you for your review, much appreciated. Kind regards Earthkind Team

Rated 5 out of 5 stars

Really beautifully made duvet

Really beautifully made duvet. Very warm. Crisp cotton cover. Very quick delivery. Arrived in neat cloth bag.
Had slightly funny odour on arrival but, as described, this went completely with a quick tumble dry.
Will probably buy another one for summer.

20 February 2024
Earthkind logo

Reply from Earthkind

Hi, thank you for your review, much appreciated. Kind regards Earthkind Team

Rated 5 out of 5 stars

Great service & fabulous product

Great service & fabulous product. My new Earthkind duvet is soft, lightweight & super warm. I feel as if I am sleeping under a warm, fluffy cloud!

19 February 2024
Earthkind logo

Reply from Earthkind

Hi, thank you for your review, much appreciated. Kind regards Earthkind Team

Rated 5 out of 5 stars

Efficient order and despatch

This is just a review of the order and delivery - the duvet is not yet on the bed!

All very efficient and it arrived much quicker than I was expecting. It looks good, nicely packaged.

19 February 2024
Earthkind logo

Reply from Earthkind

Hi, thank you for your review, much appreciated. Kind regards Earthkind Team

Rated 5 out of 5 stars

Great pillows and duvet from Earthkind

Great pillows and duvet from Earthkind. I've never owned such quality bedding before these. (I am 50 years old...) Thank you!

13 February 2024
Earthkind logo

Reply from Earthkind

Hi, thank you for your review, much appreciated. Kind regards Earthkind Team

Rated 5 out of 5 stars

Beautiful duvets

Beautiful duvets, excellent value for money and good for the enivrionemnt too. Arrived quickly and hassle free process. Thank you for adding luxury to my sleep.

9 February 2024
Earthkind logo

Reply from Earthkind

Hi, thank you for your review, much appreciated. Kind regards Earthkind Team

Rated 5 out of 5 stars

Excellent 👌

So happy with my purchase today 13,5tog natural feather/down duvet. No smell, fluffy, true to size, no feathers coming out and such good price on their website. John Lewis asks 115£ more for the same product,just crazy . Would recommend to order direct from their website.
Highly recommended. The quality is excellent 👌

14 February 2024
Unprompted review
Earthkind logo

Reply from Earthkind

Hi, thank you for your review, much appreciated. Kind regards Earthkind Team

Rated 5 out of 5 stars

Just superb!

Have had for about 4 months now and it has been such a great purchase! Bought the 10.5 tog, king sized, feather/down duvet and it has a good weight (but not too heavy), nice feather distribution and is SO COSY! I sleep on the warmer side (so I've always had 10.5 tog) but my new bedroom is in the eaves of a house and can be quite cold in winter. But this has been a really warm, comfy duvet, very quiet and have been recommending this company to friends as a result.

I'd also say I'm quite environmentally conscious, so happy with the eco stance of this product.

10 February 2024
Unprompted review
Earthkind logo

Reply from Earthkind

Hi, thank you for your review, much appreciated. Kind regards Earthkind Team

Rated 5 out of 5 stars

Fantastic, Marvellous, Bendegedig

Fantastic! We are so happy with our new recycled feather quilt and pillows. Quality and price are spot on but the guilt free shopping is a massive bonus. I have recommending these to every one I have spoken to since they arrived, even my vegan friends. I hope you guys do really well and wish you all the luck.

31 January 2024
Earthkind logo

Reply from Earthkind

Hi, thank you for your review, much appreciated. Kind regards Earthkind Team

Rated 5 out of 5 stars

Impressive!

I recently purchased a 10.5 tog feather and down duvet and I am really impressed.
It’s very cosy, a great weight, no clumping issues and lovely quality.
I’m really glad to be able to get an environmentally friendly feather duvet at a very reasonable price, as I didn’t think it was possible!
There was a slight odour when unpackaged but it was completely gone in a day and wasn’t too unpleasant - I’m generally very sensitive to smell and it wasn’t a problem for me at all.
Highly recommend and would be happy to purchase again, or try out some pillows!

5 February 2024
Unprompted review
Earthkind logo

Reply from Earthkind

Hi, thank you for your review, much appreciated. Kind regards Earthkind Team

Rated 4 out of 5 stars

The product is great

The product is great. I was a bit disappointed by the delivery time (3 days) when I had paid for express delivery.

29 January 2024
Earthkind logo

Reply from Earthkind

Hi Jane, i have looked at tracking and it was dispatched 30th and delivered 31st? Kind regards Earthkind Team

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