Earthkind Reviews 

243
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers had a great experience with this company. Customers frequently praise the truly exceptional quality, lightweight warmth, and sustainable comfort provided by the duvets and pillows. Shoppers are also very happy with the remarkably fast delivery service, the easy website ordering process, and the eco-conscious packaging used for safe shipping. However, some customers also noted extremely poor customer communication, mentioning that emails regarding product returns, delivery delays, or missing package items went completely unanswered by support. A few buyers additionally explained that certain support pillows felt extremely understuffed, flimsy, or quickly lost their overall volume after very minimal everyday use.

What people talk about most

Product

Customers had positive experiences with product, frequently highlighting the excellent quality, comfort, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the duvets and pillows are... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast, prompt shipping and... See more

Order

Users describe mixed experiences regarding their order process, with several people praising the simple... See more

Customer communications

Consumers find customer communications to be frustrating due to widespread delays and ignored messages.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The pillow is comfy and decent quality and delivery was fast. However, it is quite understuffed with about half of the stuffing I would have expected in a pillow which means I have to have another pil... See more

Rated 5 out of 5 stars

I have bought an earthkind duvet from John Lewis previously, but noticed that they are much cheaper direct from earthkind. I placed my order on Sunday and the duvet and pillows were with me by Tuesday... See more

Rated 5 out of 5 stars

Love this brand and the pillow and duvet lived up to the high hopes we had. A GREAT British made product! Delivered next day which was a bonus as my husband had lost his pillow on a work trip and he i... See more

Rated 5 out of 5 stars

You said they would be delivered in 3 or 4 working days instead they came the next working day. They are of the same good quality soft and reasuring easy to sleep with Pillows of delight and made in E... See more

Company replied


Company details

  1. #75 of 87 best companies in Bedding Shop

Written by the company

Wouldn't it be great if we could all sleep a bit better at night? At EarthKind we're not just dreaming of a better tomorrow, we're also committed to making it happen. By creating new high-quality bedding using 100% recycled feathers, down and synthetics, we hope to make it a little bit easier for you to choose sustainable products, without the need to compromise on quality.


Contact info

4.2

Great

TrustScore 4 out of 5

243 reviews

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4.2

All reviews

(243)

47 reviews in the last 12 months

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Rated 4 out of 5 stars

Quick and easy to order but delivery…

Quick and easy to order but delivery driver did not check if I was in before leaving in my front garden, would have preferred if you used a more reputable courier like DPD.

28 January 2024
Earthkind logo

Reply from Earthkind

Hi, thank you for your review, much appreciated. Sorry you had issues with the courier driver doing that, we have sent a message to them to advise not acceptable. Kind regards Earthkind Team

Rated 5 out of 5 stars

Natural duvet for more than one season

I wanted a new duvet that would be warm but would see me through most of the year and wanted to try one with natural filling as I have a down coat and know this is light but warm. I opted for a 9.5 tog and when researching this came across Earthkind which seemed to be eco friendly and had an offer on the duvet size and Tog I wanted. Ordered it and it came promptly in a lovely, and useful, bag.

4 December 2023
Earthkind logo

Reply from Earthkind

Hi, thank you for your review, much appreciated. Kind regards Earthkind Team

Rated 5 out of 5 stars

A good job

I like the idea of repurposing and recycling and when my duvet arranged it came promptly with clear instructions. It is fluffy and very warm and I’m very pleased with it

8 January 2024
Earthkind logo

Reply from Earthkind

Hi, thank you for your review, much appreciated. Kind regards Earthkind Team

Rated 5 out of 5 stars

Great product, would definitely recommend.

I bought a 13 tog king size feather and down duvet and a 13 tog double feather and down duvet 2 weeks ago and I have been really impressed with both. They both fit the respective size duvet covers I already have and have proved to be very warm and comfortable. There was no odour and both fluffed up well once unpacked and aired. I have been very impressed with the duvets and was really pleased to be able to buy a more sustainable product. I will definitely recommend Earthkind duvets to my friends. Delivery was really quick and all packaging was reusable or eco friendly. A great product!

1 January 2024
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Reply from Earthkind

Hi, thank you for your review, much appreciated. Kind regards EARTHKIND

Rated 5 out of 5 stars

Great all around

Quick delivery, good price, great pillow

7 January 2024
Earthkind logo

Reply from Earthkind

Hi, thank you for your review, much appreciated. Kind regards EARTHKIND

Rated 5 out of 5 stars

Fluffy, warm duvet

Really happy with my purchase. Great quality feather duvet - fluffy and very warm! Good customer service and delivery. I'll definitely be shopping with them again!

28 December 2023
Earthkind logo

Reply from Earthkind

Hi, thank you for your review, much appreciated. Kind regards EARTHKIND

Rated 5 out of 5 stars

Excellent warm duvet that is kind to our planet

The duvet is brilliant.Instantaneously warms me up and keeps me warm.For someone who likes it cosy and warm on cold winter days.It smells great and feels good.Highly recommended!

4 January 2024
Earthkind logo

Reply from Earthkind

Hi, thank you for your review, much appreciated. Kind regards EARTHKIND

Rated 5 out of 5 stars

I loved everything about my new duvet…

I loved everything about my new duvet and pillow. It feels light but warm and cosy and much more sustainable than many other options out there whether synthetic or natural. For years I felt uncomfortable about buying down and feathers products even if that's how I sleep best and I'm very please I found a brand and product that offers top quality with recycled fillings rescued from landfill. 5 out of 5 from me.

19 October 2023
Earthkind logo

Reply from Earthkind

Hi, thank you for your review, much appreciated. Kind regards EARTHKIND

Rated 5 out of 5 stars

Amazing!

I cannot recommend this company enough!
I purchased the feather/down bedding - it is the softest, comfiest bedding I have slept in.

Everything arrived promptly and well packaged. From reading other reviews a few have mentioned the bedding having a “yard smell” - this was not the case for me at all. Everything smelt and looked very clean.

1 November 2023
Unprompted review
Earthkind logo

Reply from Earthkind

Hi, thank you for your review, much appreciated. Kind regards EARTHKIND

Rated 3 out of 5 stars

Fast delivery

Fast delivery. Beautiful packaging. Feels like a quality product but the pillows are just too thin for my use which is a shame.

4 December 2023
Earthkind logo

Reply from Earthkind

Hi, sorry you are not happy with your purchase if you would like to email us at info@earthkind.co.uk with more details and we can discuss.
Kind regards Earthkind

Rated 3 out of 5 stars

Dissappointing delivery, good quality product

I was happy with the website when I ordered the duvets. However, trying to track the shipment was difficult to follow. Your website was not available for 2 days.
The outer plastic bag containing the duvets was torn and so was one of the duvets cotton bag. I feel it was a stressful purchase. The Duvets look and feel very nice.

14 December 2023
Rated 5 out of 5 stars

Great product, good ethics

Prompt delivery, repurposed down. No smells at all as per other comments, it suggests tumble drying I dont have one so I just fluffed it up by hand and laid it out for a couple of days and it puffed up fine. It's super warm 1.35tog. Love it. Feels luxurious without the guilt. I recommend it.

3 December 2023
Rated 5 out of 5 stars

I'm so pleased to find bedding with…

I'm so pleased to find bedding with recycled feathers. I found out how they 'harvest' feathers some years ago and could never bring myself to buy anything with feathers in since then 😕
Also really efficient ordering and delivery from the company so I'm a very satisfied customer

9 December 2023

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