rentalcarhire Reviews 

Recently moved to the area and I've rented vans 4 times, now, to assist me with moving house.
Good to know I have a friendly, flexible and reliable service on my doorstep!
I'm surprised to see negative reviews and claims of scams.
My experience with ECH has been nothing but positive.
I would recommend and will definitely use ECH in the future for any other vehicle hire needs

I rented a car from this company with full insurance, and they still have not refunded my security deposit. They stated the refund would be processed within 30 days, but it has now been 40 days and I have received nothing.

The worst car rental experience I’ve ever had.
We rented two cars at a very good price because we booked in advance and it wasn’t high season. Unfortunately, one of the cars ended up without insurance — a serious mistake.

Upon arrival, it was clear that the staff member assisting us had very little willingness to help. My father is usually the main driver; he has over 40 years of driving experience and exchanged his Colombian license for a Spanish one two years ago. He always carries both to show his driving history, and we’ve never had any issues in any other country (France, Italy, Germany, or Spain).

This time, for the first time ever, we were told we had to pay a €100 penalty for “not having the required documentation.” If that were truly the case, they shouldn’t have allowed us to rent the car in the first place. After wasting a lot of time trying to explain the situation, we finally completed the process.

At no point were we offered insurance for the car that wasn’t covered, and given the frustration of the moment, we didn’t think to ask for it either.

When we finally received the cars — almost two hours later — it was already getting dark, and the pickup area had no lighting. The attendant wanted us to sign the form without checking the vehicles, so we used our phone flashlights to point out all the scratches and dents both cars already had. This detail is important because, on the return day, also at night, the same area did have lighting.

A few days later, we got the €750 deposit refunded for each car, so we thought everything was fine. But 15 days later, when we no longer had any photos or video records of the vehicles, we noticed a €240 charge on the credit card — with no prior notice or explanation, just the charge.

When we contacted them, they sent a photo of a small scratch on one of the rims. The report they attached does not include the various scratches we had pointed out to the attendant when picking up the car.

I do not recommend renting from this company. If you do, make sure to get full insurance — and if not, take plenty of photos and videos of the car and keep them for at least a month to avoid unpleasant surprises later on.

I would not rent again. 10€ daily charge for snow chains that you must legally have in the winter is not good. I rent often in Italy and nobody else does this. This charge was not mentioned until I collected the car. Beware also they try to make charges for even a small damage that nobody else does anything like this, they even inspect under the car. I will never rent with ECH again.

ECH Easy Car Hire are an absolute disgrace. The service desk staff were rude from the outset and immediately launched into aggressive upselling, particularly around breakdown cover. I was even told I would have no breakdown assistance at all unless I bought their personal cover, which is completely untrue.

On vehicle pickup the car was filthy and covered in hundreds of minor dents and blemishes. On return, the inspection process felt scripted and deliberately acted out to manufacture a damage claim. They attempted to accuse me of existing damage despite obvious touch up paint from a previous incident being clearly visible.

This company is nothing more than a group of cowboys who appear to make their money through false damage claims. I have rented through Zest more than 15 times over the last 5 years without a single issue until being unfortunate enough to deal with ECH.

They should be removed from credible comparison sites like Zest. Disgusting service and arrogant people. Avoid at all costs.

The service itself was good and the car was in good condition, and the rental period went smoothly. However, the €400 deposit that was frozen on our debit card was never returned. We contacted the company several times and tried to resolve the issue, but the money has still not been refunded. Very disappointing experience regarding their financial practices.

Easy and straightforward. Fair and reasonably priced.
i had very good experience with this company. Just read the small print and have everything prepared upon arrival. We had a kia for two weeks in oct25 and no problems at all. Thanks

Not even one star...TRYING TO FAKE THE REPORT! Scratches on the front bumper were marked more on the right at the pick-up, but at the drop-off they were marking them more to the middle-still on the right, trying to accuse us that we scratched it, but obviously that the mentioned damage was from one incident - see first photo. The guy at the drop-off was EXTREMELY rude.
We are travelling and renting cars very often and this is the first time that something similar happened to us. Our mistake was that this time we didn't check the reviews before booking the car, as the reviews for ECH Pisa Airport are really really bad - check Trustpilot before, there's a lot of comments regarding the fraud, state of a car, etc.
The worst experience ever, the car was in a really bad state, scratches and damages all over, plus dirty inside and outside.
Scam, scam, scam!!!!!!

they are cheating there customers and they pressure you to take more Insurance
never agai!!!!

The warning signs were there whilst I was waiting at the ECH desk. The receptionist arguing on the phone with a customer whose car had broken down: the car was working fine when they took it, and they must pay to rent another.

I was given a dirty navy-blue Seat Ibiza (GJ 883LF), which had “a lot of damage” according to the ECH employee. As it was dark and in light of the lengthy delays at check-in, they kindly offered me a pre-completed damage form to sign.

Besides being covered in damage, the car reported it was overdue an inspection, the air-conditioning smelt like a wet dog, the wiper blades were dangerously worn and the car made a loud rumbling noise at speed. With the receptionist’s attitude, I decided not to complain and hoped the car would last another week.

On return, the car was given the most detailed inspection I have ever seen, which inevitably found “new” damage on the tailgate. I refused to sign the damage form, but was told that I must sign it, and complete another form to explain that I could not inspect the car on collection and didn’t cause the damage. The employee told me he considered the case closed but he was obliged to report it. Despite all this, I have now been charged €263 to cover the damage, which I’m pursuing with my credit card company.

I booked my car rental via VIP Cars, who have simply sided with ECH.

Lesson learned: pay extra and book directly with a big-name, reputable car hire company.

Friendly when checking in and checking the car and friendly when car returned. Luckily I didn’t scrap the car 😜

Charged me over €200 for damage so insignificant that you had to stand at just the right angle and light to see it. It was so small that the employee couldn’t even capture a picture of it.

I reached out to customer service and was completely ghosted. Wouldn’t even respond to my emails.

DO NOT RENT FROM THIS COMPANY!

Please do not hire with this company.
We initially used "stressfreecarhire" as the search engine and they put us in contact with ECH. They are a scam. We were given a dirty chipped Toyota Aygo. The guy handed us the keys laughed about how people "cannot park" had a sign a form and we went on our way. On our return the entire car was examined to the extreme. He wiped away dirt on the back to reveal some paint missing. We had no way of knowing or proof when the entire car was in such dire repair. It was our fault for not taking photos properly before, but where do you start when the whole car is a mess. We were charged £200 for a 1cm chip on the boot. Surrounded by other paint chips but we couldn't prove that it was there before.
Other reviews show the same issue. It's clearly a scam company looking to get money. Luckily we had insurance.

This was a great experience! they waited for me late at night because my flight was landing at 00:00.

especially thanks to Chiara! She was a great help!! give her a raise!! ;)

This car company is the worst ever!!! The initial contract was £24 through iGetonboard and then I ended to spend £400!!!
Staff is trained to steal client money and no one gave me their name or manager support me!!!! They charged me for a flight delay £169 included insurance, plus £230 for a little scratch (2cm) on the wheel, I do not even know if I did. Then I had to hire a Lawyer to have the invoice!! After my Lawyer letter 16/10 no one answer back. In 20 years of hiring car never happen stuff like that!!! VOID VOID VOID all the company is ROTTEN

Definitely a scam! Avoid at all costs!
Hired a car at Pisa Airpport. When taking over the car, I discovered nine different damages already and made sure that the agent present registered each one of them.
One damage was a faulty, damaged and loose wheel trim on one wheel. After my first 5 km trip, this wheel trim had fallen off.
When handing in the car after 10 days, they insisted that I signed a form stating that I had caused the damage, which, of course, I denied.
The next day, I received an email informing me that they would charge me € 126,60 for this one cap.
I immediately replied, challenging the decision but they NEVER even replied this complaint (it's been 20 days now) - and they proceeded to steal the € 126,60 from my creditcard.

Mind you, when I was handing in the keys at Pisa Airport, I noticed that EVERY one of their rental cars in my proximity were scratched, dented and/or had other damages.

Do not trust

The price was much better than that of other companies. Representatives were fast and friendly, very helpful. A couple of things: not to clean the wind shield from inside, and no washscreen fluid. Overal - good.

If I could give less than 1 ⭐️ I would. Awful company to deal with. Charge you a whole extra days hire if you are late dropping car back. Do NOT tell you on collection what time the car needs dropping back. Originally Car Hire cost was €66 for 4 days, had to pay €200 insurance PLUS a €200 deposit and was then charged the late drop off fee of €50 on return. To top it all they must have cleaned the boot of the car with bleach or some chemical as it ruined my jacket. Should have booked with the company I used previously which is Centauro - more professional, helpful and cheaper all round! Lesson learnt

We have catched a great deal, but first we were a bit skeptical, because some Reviews were negative. Everything went smooth for us and we had an Overall good experience. So we do not understand the Bad Reviews.