EasyDNA UK Reviews 

208
TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

Service delivered within time frame. Very clear report. It was great to know when sample was received. Was awarded a refund as paid at post office for posting. Refund csme back very quick. Most im... See more

Company replied

Rated 5 out of 5 stars

Had a test done 😂 I obviously knew he was my son's dad but he had doubt because a photo he had showing dad with dark hair son with blonde hair and people said no he can't be yours 🙄 any way me n son... See more

Company replied

Rated 1 out of 5 stars

I did the Ancestry DNA test, was not was advertised or what i wanted. No mention of ethnicity or country breakdown like other DNA tests. Meaningless results, the ancestry map shows i'm European.... See more

Company replied

Rated 5 out of 5 stars

A dog test - we homed an unknown breed of lurcher last November. This guy has changed our lives for the better and he seems to have a magical effect on everyone he meets. We were delighted to find out... See more

Company replied

Company details

  1. Paternity testing service
  2. Diagnostic centre

Information provided by various external sources

EasyDNA UK specialises in the provision of fast, accurate and accredited DNA testing services which include paternity, relationship, ancestry, forensic health and clinical DNA testing. With over 13 years experience we are one of the world's leading DNA testing service providers offering our services worldwide.


Contact info

3.5

Average

TrustScore 3.5 out of 5

208 reviews

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No recent history of asking for reviews

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Replied to 75% of negative reviews

Typically replies within 1 month

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3.5

All reviews

(208)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick

Quick, easy with accurate results!

16 June 2022
Unprompted review
EasyDNA UK logo

Reply from EasyDNA UK

Thank you for the great review of EasyDNA UK! We are glad that you have found our service to your satisfaction.

Rated 5 out of 5 stars

Great Service and Client Support.Would…

Great Service and Client Support.Test instructions were very clear and easy to use.Would definitely recommend EasyDNA.

13 June 2022
Unprompted review
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Reply from EasyDNA UK

Thank you for the great review of EasyDNA UK! We are glad that you have found our service to your satisfaction.

Rated 5 out of 5 stars

An all round good experience

An all round good experience. Very clear instructions on how to undertake the swabs, store and return them. Suggested wait time for results seemed reasonable but we got them early which was good. Clear explanation of results with supporting information on breed. Lovely certificate for our records. Very pleased

30 April 2022
Unprompted review
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Reply from EasyDNA UK

Thank you for the great review. We will definitely share it with the rest of the team as they continue to strive to provide each customer the best service possible.

Rated 5 out of 5 stars

Look no further than EasyDNA for Pet guidance

The service that EasyDNA provides for pets in fantastic. They did exactly what they promised in half the time anticipated and provided an amazing report. Their customer service is second to none.

27 April 2022
Unprompted review
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Reply from EasyDNA UK

Thank you for the great review. Our team is constantly working hard to provide our clients with the best service possible and look forward to bringing more interesting and useful pet DNA tests to the market in the near future.

Rated 5 out of 5 stars

Excellent Service and fast results as…

Excellent Service and fast results as advertised. I needed to know if i was the biological father and i am very satisfied with my lab results. EasyDna made the whole process fast and simple. Thank you so much!

3 March 2022
Unprompted review
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Reply from EasyDNA UK

Thank you for your positive review of EasyDNA UK. We are happy to have assisted you with our DNA testing services.

Rated 5 out of 5 stars

Great Service

I found EasyDNA by doing an Internet search and since the price was acceptable and the reviews were good, I decided to buy the allergy test. My nine year old mixed breed was increasingly scratching and licking her paws, which the vet had told me was often a sign of a protein allergy. The kit arrived quickly, the directions were easy, and I had my results quickly. Sure enough, while there were no known allergies, it turned out that she had a "mild intolerance" to most proteins, including chicken which had been a main ingredient in her diet. We immediately changed to beef (just about the only protein NOT on the list) and there's been some improvement. Recently she got anemia, and she stopped eating. While trying to find something that appealed to her, I tried to consult my list of "mild intolerances" but I couldn't find it. When I clicked on the original link in the email containing the results, the link no longer worked. I sent an email to the help desk and got a response and a new link within a day!

28 February 2022
Unprompted review
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Reply from EasyDNA UK

Thank you for your positive review and that you have found our service to your satisfaction. We wish you the best of luck in your journey to help your dog live a healthier life.

Rated 5 out of 5 stars

Excellent service

Excellent service. Helpful staff. Quick results. Thank you EasyDNA for your service to me. I did a sensitivity test and I am sure that my health will improve when I eliminate the foods that I am sensitive to.

18 February 2022
Unprompted review
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Reply from EasyDNA UK

Thank you for the great review. We are glad you have found our service to your satisfaction. We wish you the best of luck on your journey to improve your health.

Rated 5 out of 5 stars

Brilliant Service

I'am so grateful and satisfied with your excellent DNA service and the great work done.. Excellent customer service and quick turn around time considering that my paternity test samples was taken in two different countries. Thankful to the laboratory team for their brilliant work and accurate results. Iam overwhelmed by my results to have found my Biological Father through your Remarkable DNA service. Iam blessed and so Grateful.. Thank you EasyDNA Team for making it possible to connect me to my Biological Father.. The impossible is possible. Regards Marscha.

14 February 2022
Unprompted review
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Reply from EasyDNA UK

Thank you for the great review. Our team is constantly working hard to provide our clients with the best service possible.

Rated 5 out of 5 stars

Just say YES to Easy DNA

EasyDNA was a great decision. Obtaining the sample was super simple and harmless to our pup. We were provided an in-depth review of her allergies and intolerances. Almost a year later, I lost our report and reached out to customer service who re-sent the full report to me in just a few days. I can’t say enough about the process and the customer service.

14 February 2022
Unprompted review
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Reply from EasyDNA UK

Thank you for the great review. At EasyDNA UK we constantly try hard to give our clients the best service possible at all times.

Rated 5 out of 5 stars

EasyDNA has been a wonderful tool

EasyDNA has been a wonderful tool in helping us figure out what our Dog is allergic to. We also ordered the food suggestion report. We want to thank EasyDNA for helping us help our little boy! From start to finish this company has been A++++++

8 February 2022
Unprompted review
EasyDNA UK logo

Reply from EasyDNA UK

Thank you for the great review. We wish you all the best in managing your dog's health and glad to have contributed in this!

Rated 5 out of 5 stars

Excellence service from start to finish…

Excellence service from start to finish so easy to talk to and everything explained ring or email always very quick to reply thanks so much delighted with this service and my results quick and easy to order whatever test you need done step by step on website.

4 February 2022
Unprompted review
EasyDNA UK logo

Reply from EasyDNA UK

Thank you for the great review. Our team is constantly working hard to provide our clients with the best service possible.

Rated 5 out of 5 stars

Extremely pleased

Extremely pleased! Excellent communication from start to providing test results. I was sure my dog was allergic to chicken, however, I was pleasantly surprised to find out she is not. I wanted to determine which specific allergies she has, in particular food allergies, so I can eliminate those from her diet and adjust what she is currently being fed rather than a trial and error diet. I highly recommend EasyDNA, you will not be disappointed!

18 January 2022
Unprompted review
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Reply from EasyDNA UK

Thank you for the great review. Our team is constantly working hard to provide our clients with the best service possible.

Rated 5 out of 5 stars

I had such a pleasant experience with…

I had such a pleasant experience with EasyDNA, from the delivery of the kits all the way to results reporting. The turnaround times far exceeded my expectations, and the constant communication in between put my mind at ease. I would definitely recommend their services.

18 January 2022
Unprompted review
EasyDNA UK logo

Reply from EasyDNA UK

Thank you for the great review. Our team is constantly working hard to provide our clients with the best service possible.

Rated 1 out of 5 stars

I have a mixed Bulldog breed and did a…

I have a mixed Bulldog breed and did a breed DNA test hoping to find out what Bulldog and other breeds are in my dogs family tree. I know there is English and Olde English bulldog and an Olde English in him but my dog turned out to be 100% Bulldog....

What a waste of money.

Edit: replying to EasyDNA reply:

An Olde English bulldog has the following breeds, American Bulldog, English BullMastiff, American Pitbull and English Bulldog. Bullmastiff and Staffordshire terriër is on your list, both should be found in the DNA. There is also French Bulldog and Bulldog, how do you differentiate between the two? I had totally different expectations of a DNA test, you should update your Bulldog as there are many types, an American Bulldog is nothing like an English Bulldog for instance.

6 January 2022
Unprompted review
EasyDNA UK logo

Reply from EasyDNA UK

Dear Client

We are sorry to hear that you have issues with the result. Our database of validated breeds covers the most common breeds you will find in the mixed breed dog population. However we would like to point out that Olde English Bulldog is not present in the laboratory database being used for the breed identification. Therefore if your dog contains DNA from a breed that is not in our database the DNA represented in that part of your dog’s genetics will be assigned to the foundation breed or breeds of your dog or the most closely related breed or breeds. Therefore in your case the result would have gone to the closest breed which according to the very strong result is Bulldog. A list of breeds we test for is provided on the website.

With regards to any other possible breeds, we can deduce that the Bulldog pedigree is very strong in your dog whilst other breeds are not and therefore the result has veered towards a very strong percentage of Bulldog.

We hope that our response has at least in part provided you with further information about how to interpret the results of the test.

Rated 1 out of 5 stars

With many similar companies out there, I would not recommend EasyDNA UK

I purchased an allergy test for my dog, and when I was trying to get a sample of his saliva using the provided swab unfortunately he bit down and swallowed it. I had to pay £20 for an replacement kit as they were unable to send just a replacement swab. Because many are dealing with animals and needing to swab for 90 seconds inside their mouth that this must happen a lot. I believe it is disingenuous to charge £20 for a replacement kit, at the very least they should have the capability to send out a second swab or provide two in the kit as they stress the importance of getting a good sample of the saliva. With many similar companies out there, I would not recommend EasyDNA UK.

6 January 2022
Unprompted review
EasyDNA UK logo

Reply from EasyDNA UK

We are sorry to hear that your experience with our company has not been to your satisfaction and we take all clients issues seriously. With regards to the kit for the dog allergy test this is a customised kit that requires a specific preservative to be added to the swab to prepare the sample for processing during transit. The cost of the actual kit including postage and handling is quite hefty and the replacement kit cost is a reflection of the costs involved. We have not had any material complaints about the kit to date considering the amount of tests that are sold each month worldwide.

Having said that, we have taken your comments into consideration and we are reviewing our current procedures to see where we can improve, as customer satisfaction is of paramount importance to our company.

Rated 5 out of 5 stars

A very great service

A very great service. thanks

7 December 2021
Unprompted review
EasyDNA UK logo

Reply from EasyDNA UK

Thank you for your positive review. Our team is constantly striving to provide our clients with the best service possible.

Rated 5 out of 5 stars

A very great service

A very great service ! the results were received before the date and the customer service very helpful with my questions

28 November 2021
Unprompted review
EasyDNA UK logo

Reply from EasyDNA UK

Thank you for the great review!

Rated 5 out of 5 stars

EasyDNA really helped us

We used EasyDNA for an allergy test for our pup who has chronic allergies. Not knowing what was making her uncomfortable and itchy, we would speculate and just try different foods. A colleague suggested using an allergy kit and after searching the net, I came across EasyDNA.

We liked that the process was efficient and easy, and within a few weeks, we received the results in a simplified manner which we are now using as a guide for our pup's meals; it was great having concrete answers vs just guessing all the time. We also received regular updates about the status of the test, so we weren't in the dark about what was going on during the process. Would highly recommend.

24 November 2021
Unprompted review
EasyDNA UK logo

Reply from EasyDNA UK

Thank you for the great review. Our team is constantly working hard to provide our clients with the best service possible.

Rated 5 out of 5 stars

Wonderful service

Wonderful service! Had results back to us in a matter of days.

11 November 2021
Unprompted review
EasyDNA UK logo

Reply from EasyDNA UK

Thank you for your great review of EasyDNA UK! Our team is always pleased to receive such positive feedback from our clients.

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