eBay Reviews 22,470

I have regularly used eBay for 19 years and more recently so, as I’m disabled. Over the past few months I have purchased more and more faulty items from their online site requiring refund after refund. However the most recent being an iPhone 16 Pro Max for £650 as a birthday present. The item did not arrive! After calling Yodel, they advised the seller had sent to wrong address even though it shows correct address on package(when they take a picture to show could not deliver). I called Yodel who were very unhelpful too, said contact seller would not respond. Yodel then showed parcel as delivered and eBay said I also had to contact seller. Over 24hrs with no response from seller an eBay can’t help even though they have live messages from Yodel, screenshots and picture proof on no delivery. Then, after I log a “did not receive item” to seller, eBay advised they can’t step in for SIX DAYS. I logged the “did not receive item” 1am Friday. They say can’t do anything for 3 business days which does not include today(Friday), Saturday or Sunday??? eBay is an online platform which allows businesses to sell on a weekend but, does not them consider them business dates for complaints or refunds. The French eBay team were extremely unhelpful, sarcastic and unable to offer any resolution. When I asked to log a complaint, they said they would pass the details on, it would be reviewed but I would not be responded to 🤷🏻 I was informed eBay were a Billion dollar company and didn’t have the time to deal with individual issues or complaints!! Wow! I asked for a call on Wednesday next week and was told that, if they were in, they would but as not it would be Thursday. I asked if they could get a Wednesday manager to call me instead to which I was told “No”. After 19 years, I will never use eBay again even though I have relied more on them recently as I’m disabled. They are not working in the 22st Century in regards to technology, vetting sellers, customer service and most definitely not complaints, wrongly closed deliveries and I will be using more forward thinking companies such as Amazon, Temu, Alibaba etc as I know they work with 21st Century systems that deal with real world, up to date complexity which eBay, unfortunately have not and are now out of touch. This has left me £660 in the red and no reassurance that they or the dodgy seller (who I checked out and found owed lots of money to people) will give me my money back leaving someone without their birthday present and me with no way to get them something else. Please don’t use eBay for anything important or expensive. It’s not worth the risk, sellers are not vetted and eBay from my experience don’t give a monkeys as they still get their slice of the pit. After all, it was shoved down my throat that they were a Billion dollar company and didn’t have the time to deal with legitimate, purchasing issues as they were too busy making money from non vetted seller sales commission. 🙇🏻‍♂️🤷🏻🤬🤯

DO NOT SELL ANYTHING VIA EBAY! I sold an Oni Denim jacket for 95 pounds, the scammer tried saying it's not authentic, asking for a certificate of authenticity after he recieved the item, that does not exist!!! It's not a rolex watch! Ebay refunded him straight away and have been harassing me to pay them without returning my item, the seller deliberately sent the item to the wrong adress and it is now in Bulgaria! Ebay refunded them without me recieving the jacket which violates their own policy! Every customer service agent I have spoken to from Ebay has looked through this thouroughly and has agreed with me, even fighting my case, yet Ebay has rejected their own staff multiple times and has now passed it on to Moorcroft, and to make things worse, Ebay stole 14 pounds from me!!! An item I sold, they said they are using it to recover funds, yet the debt they passed on doesn't have the deducted 14 pound either! So I have been scammed twice!!! Even Moorcroft can see that I am in the right. Horrid company! I have been a loyal customer for years, not anymore! Something similar happened previously when I purchased a laptop and it was broken, Ebay did absolutely nothing and I had to get Revolut to step in which recovered the funds for me from Ebay. AVOID!

terrible for both buyers and sellers, avoid and used vinted or facebook or any other platform

Just a heads up. Don't bother trying to buy any bladed garden tools unless you have a credit card. It doesn't accept any other ID 🤣. They really have gone down hill badly as a company.

chatted to kamal.....may as well been camel would got a better response.at least it could have grunted or broke wind. ..kamal... as much use as a chocolate tea pot......easy question ....simple delivery .....buyer chose 2nd not signed for....item gone missing... ...am i covered..no one can answer...total crap..

Bad experience as a seller,
they need a revolution

E bay think they know it all but they don't they are so anti seller its a wonder anyone continues as a seller had so many bad experience's I am no longer selling. Its like trying to talk to Lord Lucan contacting them and if you do get to speak to a real person they do not listen.

Ebay must be losing a fortune.
Like a mug I bought something on eBay and as always the seller didn't reply to messages and didn't send the item (par for the course). So now I'm on the eBay roundabout (which item?, It may still be in the post,etc. BS) with no human agent contact. Ebay must know by now that this just annoys customers. I spend a lot of money on Amazon (it's dearer but at least you get your stuff). I only go to eBay if I really can't get it anywhere else. I will be so glad when they finally go bankrupt.

Taxed £12 on a £21 item I sold. £16 was the subtotal price, meaning Ebay did a "hidden" tax upon me selling the item. Surley this is illegal? Why are they giving me £9 off a subtotal £16 item I sold?

The goods I received were fake and I can’t get in touch with eBay. Every time I register I have to do it again next time and they have no record of my order.

Second attempted sale in a year. Both items incorrectly de-listed. I tried to appeal - nothing happened. I can't seem to track or prove the existence of an appeal. The help bot is useless - you go around in circles and are never offered a real agent. Truly awful experience...
After trying again I managed to contact an agent on chat. I'll update if this gets resolved.
Three days later - no resolution. I plan to try customer support chat again in a couple of days. If no luck then I'll go to a competitor. I have a list of things to sell - but life is too short to battle such nonsense.
Five days on - tried chat support again. No progress.
I was told to give them another 72 hours. Time up. I'm done with them and going with my five items elsewhere.
I tried one last time via the callback option. 14 minutes estimated time - that was 50 minutes ago! Wasting my time.

I didn’t sell anything as the buyer didn’t arrange collection and they blamed me and keep sending me emails asking for a percentage of the sale proceeds.if they bothered to check their records they would see no transaction took place .i would never buy or sell on their site again.all they care about is getting cash whether u did sell or didnt .there are better sites to sell on such as Vinted and gumtree

Lots of scams and eBay customer service is impossible to contact for complaints or refunds.
Will most definitely delete the app

Even eBay's management are unable to use common sense to override standard system processes.
Today i contacted eBay following confirmation from Swatch on Oxford Street that the 'watch' I had been sold through their platform was counterfeit. i didn't imagine for a minute that the cheapish plastic watch market was littered with fakes, but as Swatch told me, it was a 'good fake'!
But because I had left the item in its box, unused, for a year eBay couldn't help me, nor did they seem bothered that the seller of the fake watch was still active.
When I gave the watch to my son we couldn't get it working, so I had assumed the battery had died. But Swatch said it couldn't be changed and showed me the differences with a genuine equivalent.
All i got from ebay (management) was 'computer says no' attitude and an indifference that they were favouring sellers of fake goods over genuine customers. I certainly won't use ebay again, and advise caution for anyone still doing so.

Shocking and look at their score!
I was “given” a £50 voucher against £125 spend for selling an item.

They couldn’t link my bank so I could t withdraw so I didn’t use the voucher while they sorted. After a week I gave up so used the balance and wanted to add the voucher.

They had ended it after a week, basically put an expiry date on it.

Scammers

The description says... 'AAA+ copy'
Reported but eBay response was...
'didn’t find the listing to be in violation of our policy'

amazing - be careful what you bid on!

avoid selling items on ebay, i sold my north face jacket, when the buyer received it, he opened a return case straightaway, so within couple of days i received the parcel, i opened expecting my jacket back, i found the box full of cardboard paper, and ebay refunded him straighaway, when the package marked as returned as its tracked delivery, i chatted with them, but they didnt help me to get my money back, or my jacket back

Ordered a item and was charged twice, once by a card that had expired!!
Requested a cancellation of one of the items with ebay and messaged the seller, all within 10 minutes of the order been placed.
3 days later both items are posted within request to cancel been totally ignored along with my messages to seller.
Contacted ebay and they could not be more helpful. They apologised and refunded 1 of the charges and promised to look into the matter.
Fast professional and helpful, well done ebay.

Most dissatisfied with my recent experience, been a ebay buyer for around 15 years, goods supplied did not match the description. Can't get anything outa ebay issue resolution centre other than an automated A.I. response saying no refund.

I guess this is where Ebay and I part ways as I will avoid using them from now on.

I’ve been using eBay since 2012 and have consistently had a positive experience. Everything has always run smoothly, and I’ve never encountered any issues. It’s been a reliable platform for both buying and selling over the years. Highly recommended!