I rang Espar regarding my boat installation and requirements. They were extremely helpful and really went over the top to email me with everything that I needed to carry out a marine installation safe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The help from the technical department was extremely helpful. They were patient and went the extra mile to ensure the right product was chosen and sent. They also gave invaluable tips about how to... See more
Company replied
Although expensive, the genuine glow pin and screen have finished the service I did, and my reward is a perfectly running Airflow D2 heater for the first time in years. We can now use our camper anyw... See more
Company replied
Excellent service, didn't know about them until I needed to workout why my diesel heater wasn't working. I ordered the service pack easily establishing the correct one. This was delivered within a... See more
Company replied
Company details
- #10 of 61 best companies in Vehicle Parts Shop
Written by the company
Eberspacher Direct is a leading supplier of genuine Eberspacher products in the UK. By only supplying genuine and brand new Eberspacher systems and spare parts covered by Eberspacher UK’s warranty, you can count on the quality and performance that the Eberspacher brand is known for. With a direct link to Eberspacher, they are able to shorten the supply chain which means that saving can be passed on the customer. Their impressive UK warehouse stock levels offer the opportunity to effectively deliver what you want, when you want it. On site Eberspacher accredited engineers with over 30 years experience are available for heating installation, service and repair. Worldwide shipping available.
Contact info
Breakwater Road, PL9 7HJ, Plymouth, United Kingdom
- 01752 491900
- web@espar.co.uk
- eberspacherdirect.com
4.9
Excellent
190 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service…
Managed to supply a part for an old heater at a reasonable price. Very pleased with the service, well done
21 May 2023
Reply from Eberspacher Direct
Glad we could help. We have some very old, very rare parts.
Reply from Eberspacher Direct
Thank you
i am old fashoned so i had to pay for…
i am old fashoned so i had to pay for this online i was using some one elsis credit card so i had to sort some things out so i stopped had a dinner and got on with the payment all went f.a.b in the shop i went to gentle man..he was very helpful and showed there set up good ideas were given and helpful even he said no exhaghst through the side of van as kids would play would play with this good information
3 May 2023
Reply from Eberspacher Direct
Thank you. Online payment is the safest for you and us, but can be frustrating. I'm so glad that you appreciated the advice given.
Reply from Eberspacher Direct
Thank you for taking the time to review us.
Reply from Eberspacher Direct
Thank you. This means a lot.
Ordered the Easy Start Pro and it was…
Ordered the Easy Start Pro and it was delivered to me.
Job done.
11 April 2023
Reply from Eberspacher Direct
Brilliant! Thank you for taking the time to leave a review.
The telephone helpline and website was…
The telephone helpline and website was great and particularly the delivery was exactly when predicted which is a massively important factor!
26 March 2023
Reply from Eberspacher Direct
What a lovely review, thank you.
The process of ordering was…
The process of ordering was straightforward and delivery was on time the following day.
2 April 2023
Reply from Eberspacher Direct
Great to hear. Thank you
Reasonable price and very fast delivery
Easy to order, and reasonably priced. The delivery arrived the next day, even though it was a very large item. I would recommend this company.
15 March 2023
Reply from Eberspacher Direct
Thank you. We strive to get orders out on the same day.
Can't put words to my experience…
Can't put words to my experience absolutely brilliant and very helpful
21 February 2023
Reply from Eberspacher Direct
Many thanks for your kind words. We are very proud of our customer service and technical knowledge
I needed a replacement unit and…
I needed a replacement unit and Eberspacher responded with a next day delivery.
26 January 2023
Need help it’s freezing
I’d ordered a fuel pump as the heating in the boat had failed. This arrived in good time and allowed me to get the heater working, godsend as it’s freezing.
1 February 2023
A good experience overall
The ordering and payment process worked very well and was straightforward.
30 January 2023
Great prompt service & web site would…
Great prompt service & web site would use them again.
16 December 2022
Efficient response on initial call
Efficient response on initial call, very helpful and put through to technical support where I was put through to Tim who was very informative and sorted my problem with an old eberspacher unit and managed to salvage a part.
Fantastic service
16 November 2022
Supplied the parts I ordered very…
Supplied the parts I ordered very promptly and also advised on another part I needed
3 November 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.