Eco Bath London Reviews 147

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and design of the products, finding them to be exactly what they were looking for and exceeding expectations. Many people highlight the efficiency of the delivery service, noting that orders arrived quickly, well-packaged, and undamaged. The ease of ordering and the overall positive experience with the company are frequently mentioned, with many expressing their intent to reorder. However, some customers experienced minor issues, such as a defect in a product's stitching, which was promptly resolved by the company's responsive customer service. Additionally, a few people noted that refills for certain products were not available, which was a slight disappointment.

What people talk about most

Product

Consumers express satisfaction with the products, often highlighting their high quality and effective design.... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the high... See more

Delivery service

Customers consistently report positive experiences with delivery service, frequently highlighting super fast... See more

Order

People report positive experiences with their orders, often noting the ease of the ordering process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a bamboo laundry basket. On receipt I discovered that the cotton liner had a defect in the stitching. I notified EcoBath who responded promptly and sent a replacement liner. The real test... See more

Rated 5 out of 5 stars

I absolutely love my new Eco Bath body brushes! The detachable handle is brilliant for reaching my back, and it’s just as comfortable to use as a hand brush. The bristles are nice and firm (exactly wh... See more

Rated 5 out of 5 stars

Ordered 4 diffusers of different scents, 3 for various rooms in my home and 1 as a gift for someone. They arrived quickly and the scents are good, much better than the chemical smell of others I've... See more

Rated 5 out of 5 stars

Thrilled with my purchases. It’s my first time buying from this company. I bought a couple of back scrubber loofah straps, and added in 3 of the £1 mystery items too just to see what I ended up w... See more


Company details

  1. Bathroom Supply Shop
  2. Beauty product supplier
  3. Foot Care

Written by the company

Starting as a small shop in Camden market, Eco Bath London has blossomed into a manufacturer and supplier of organic natural body care and bath accessories. We offer our customers the highest quality products made with ingredients sourced solely from environmentally sustainable sources. We are passionate about our products and understand the value they hold in the lives of our customers and for the planet.


Contact info

4.9

Excellent

TrustScore 5 out of 5

147 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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Rated 5 out of 5 stars

Dreamy bath salts

Great service, speedy delivery and heavenly bath salts. Make my evening bath such a special treat. Will be back again.

7 March 2021
Unprompted review
Rated 5 out of 5 stars

I loved the bath tray so much I have bought two!

I love the bath tray and have now ordered two! It looks stylish, is well designed to hold books, drinks, shampoo, bath products etc, easy to clean and I love that it is made from sustainable bamboo. Would highly recommend.

5 March 2021
Unprompted review
Rated 5 out of 5 stars

The quality is absolutely beautiful

The quality is absolutely beautiful. They are exactly what I am looking for. Undyed soft organic cotton.

Also, the customer service team is efficient. I placed the order in the evening and received my order the next day.

2 December 2020
Unprompted review
Rated 5 out of 5 stars

Very happy

The website was easy to use. Delivery prompt and I was kept informed of where in the process my item was and it was just what I wanted

2 November 2020
Rated 5 out of 5 stars

Excellent Customer Service

I didnt receive my order when expected and when I contacted EcoBath their service was excellent. The problem was quickly rectified and I was kept updated and received my order as was advised. Very happy with the quality of the bath trays . Would definitely purchase from this company again and would recommend.

15 October 2020
Rated 3 out of 5 stars

Fit for purpose...?

Fit for purpose?
The delivery, service and most of the products were absolutely great :-).

Just the wooden soap dishes spoiled it. I bought two, and as soon as they got wet, they were ruined. The wet wood leaves a brown residue on the worktop and dyes the soap brown. The soap dishes really need waxing or varnishing or a stand or something, so they can handle wet soap!!

13 October 2020
Rated 5 out of 5 stars

Easy ordering process and fast…

Easy ordering process and fast delivery. I really wanted some towelling slippers and I love the ones I got from Eco Bath London, they were inexpensive but they’re comfortable and they do the job. While there I picked up some bath bombs/fizzers which I haven’t used yet but they smell lovely and are currently looking nice in my bathroom.

6 October 2020
Unprompted review

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