Eco Bath London Reviews 147

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and design of the products, finding them to be exactly what they were looking for and exceeding expectations. Many people highlight the efficiency of the delivery service, noting that orders arrived quickly, well-packaged, and undamaged. The ease of ordering and the overall positive experience with the company are frequently mentioned, with many expressing their intent to reorder. However, some customers experienced minor issues, such as a defect in a product's stitching, which was promptly resolved by the company's responsive customer service. Additionally, a few people noted that refills for certain products were not available, which was a slight disappointment.

What people talk about most

Product

Consumers express satisfaction with the products, often highlighting their high quality and effective design.... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the high... See more

Delivery service

Customers consistently report positive experiences with delivery service, frequently highlighting super fast... See more

Order

People report positive experiences with their orders, often noting the ease of the ordering process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a bamboo laundry basket. On receipt I discovered that the cotton liner had a defect in the stitching. I notified EcoBath who responded promptly and sent a replacement liner. The real test... See more

Rated 5 out of 5 stars

I absolutely love my new Eco Bath body brushes! The detachable handle is brilliant for reaching my back, and it’s just as comfortable to use as a hand brush. The bristles are nice and firm (exactly wh... See more

Rated 5 out of 5 stars

Ordered 4 diffusers of different scents, 3 for various rooms in my home and 1 as a gift for someone. They arrived quickly and the scents are good, much better than the chemical smell of others I've... See more

Rated 5 out of 5 stars

Thrilled with my purchases. It’s my first time buying from this company. I bought a couple of back scrubber loofah straps, and added in 3 of the £1 mystery items too just to see what I ended up w... See more


Company details

  1. Bathroom Supply Shop
  2. Beauty product supplier
  3. Foot Care

Written by the company

Starting as a small shop in Camden market, Eco Bath London has blossomed into a manufacturer and supplier of organic natural body care and bath accessories. We offer our customers the highest quality products made with ingredients sourced solely from environmentally sustainable sources. We are passionate about our products and understand the value they hold in the lives of our customers and for the planet.


Contact info

4.9

Excellent

TrustScore 5 out of 5

147 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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Rated 5 out of 5 stars

natural back brush of highest quality …

I received the natural back brush and to be honest I was staggered by how beautiful it was. I was not expecting anything so well made. I have got used to things being adequate and fairly poorly made but this was a total surprise. I highly recommend this product and it is a joy to use. Lovely wood.

17 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent product.

Really speedy delivery from this company. My item was thoughtfully and nicely packaged. With some care.

The body brush I ordered was of good quality and I was very pleased with my order.
I would certainly recommend this company.

19 July 2024
Unprompted review
Rated 1 out of 5 stars

Really do not recommend purchasing from this company

Really do not recommend purchasing anything from this company. I purchased the Bamboo bath caddy tray and decided to shop small rather than Amazon etc. Purchased in late October-23 and item collapsed after 4 uses. Emails sent with photo evidence but no response so when I was able to phone the company they refused to provide support or a replacement. Not worth the disappointment and the lack of care on the phone was sad to experience.

23 January 2024
Unprompted review
Rated 1 out of 5 stars

Website needs to be clearer about postage

Website needs to be clearer as I did not realise I would be paying for postage both ways - I bought bathrobe £82 including free postage and returned it as it was too big; website gives no actual measurements for robes. I paid return postage and then £3.99 was deducted from my refund for initial postage despite being advertsised as free. Apart from postage problem the robe shed lots of threads on my bedroom floor which did not inspire confidence. Very disappointed with my experience from this company.

20 December 2023
Unprompted review
Rated 1 out of 5 stars

Not so ethical, ethical company

Was in the final stages of completing my order online when I was presented with a series of boxes to tick, under the banner of 'show the love' (or something to that effect).

I was being asked to tip the staff of Eco Bath London. Thoughts ran through my head:

If I don't tip, then will the person who's taking my order think that I'm being stingy?

If I tick the lowest amount, will it be enough?

How do I know that the staff will receive the money?

Then it occurred to me that I was being guilt-tripped into subsidising Eco Bath London staff's wages, so I abandoned my order. (I have since purchased from another company instead.)

Never in my whole life of shopping online have I been asked to contribute towards staff wages, and I will never purchase from companies who ask me to.

23 April 2022
Unprompted review
Rated 4 out of 5 stars

Great company and great products

Great company and great products. Thank you. The only downside - the bath salts do not say how much to use for a bath - I used about 1/3rd of packet, so got 3 baths, which worked out quite expensive.

9 August 2021
Rated 5 out of 5 stars

I bought this product in T K Maxx

I bought this product in T K Maxx. I used the whole packet in my bath. My skin now feels so soft and has a nice shine to it. Squeaky clean. I’ll definitely be buying more bath salts from this company. Love it more as cruelty free ♥️

13 June 2021
Unprompted review
Rated 1 out of 5 stars

Very pricey for the product quality

Very pricey for the product quality. The bamboo tray broke and my laptop is now useless.

16 April 2021
Unprompted review
Eco Bath London logo

Reply from Eco Bath London

So sorry to hear you have had a bad experience using our luxurious bamboo bath tray. Could you let us know where you have bought it from with the receipt?
It would be great if you also could support your claim with the images of this bath tray, please.

Rated 5 out of 5 stars

Great shop!

What a lovely company! Beautiful products, which arrived incredibly quickly. Am very impressed and would definitely order here again.

31 March 2021
Unprompted review

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