Terrible customer service, would not respond to emails (which is their only way of contact), over 8 days after guaranteed delivery, I have not received anything. Don’t trust them.
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See what reviewers are saying
I love the toothbrush and have found it softer than commercial products but still as effective. My gums feel better (less sore from over brushing) but my teeth still feel as clean! My husband has f... See more
Lovely product and fast service! Placed an order from the site when it launched for the reusable cotton pads, and the quality is excellent, love the simple but premium feeling packaging! Not only is i... See more
Ordered the reusable cotton pads the other week and what can I say, I absolutely love them! They make my skin feel so soft as they have a super soft side and a gentle exfoliating side, I use them to a... See more
Company replied
Company details
Written by the company
Sustainable, Earth friendly, unique retailer of environmentally conscious homeware, gifting & well-being essentials. We plant a tree for every purchase!
Contact info
Dry Summer Cottage, HX2 6EP, Luddendenfoot, United Kingdom
- 07825558696
- ecogardenuk@gmail.com
- ecogardenuk.co.uk
2.4
Poor
109 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from Eco Garden
Hello & thank you so much for taking the time to leave us a review on Trust Pilot. We’re thrilled to see you enjoyed our service & quick delivery - & even more delighted to hear you are as enthusiastic about our sustainable products as we are!
We hope you had a fabulous Christmas & we wish you a happy, earth friendly New Year!
We hope you return to our store again in the future. Until then, all the very best.
From Billy at Eco Garden 🌍
Reply from Eco Garden
Hello Ed & thank you so much for taking the time to leave Eco Garden a review on Trust Pilot. We’re absolutely delighted to read that you’d recommend our sustainable business & your enthusiasm for our ethos. With your order coming in December we have planted twice as many trees from the proceeds of your order. So thank you so, so much for helping us make the world a healthier place. Your custom literally means the world.
We hope you had a very merry Christmas & we wish you the happiest of New Years.
Warmest regards,
Billy at Eco Garden
Easy check out process
Easy check out process. Packaged well and sustainably, arrived quickly.
20 December 2020
Reply from Eco Garden
Greetings Sue & thank you for taking the time to leave us a review! 🌿 We’re delighted to hear you found our check out process and website convenient and efficient. We’re equally pleased to see you found our eco friendly shipping pleasing! Thanks so much for your custom! It truly means the world to a small, sustainable business like ourselves ♻️
Don’t forget your order will have planted real trees in a part of the world to support biodiversity, conservation & promoting a sustainable, ethical economy. 🌲🌳
Thank you so much!
And have a Merry Christmas!
Billy at Eco Garden 🌍
Amazing customer service and amazing quality product
I am so impressed with the customer service from Eco Garden and the product. I ordered the re-usable cleansing pad set which took less than 24 hours to arrive from the time I purchased! They are so soft and great quality. Would highly recommend Eco Garden to anyone!
18 December 2020
Unprompted review
Reply from Eco Garden
Hi Amy & thank you for taking the time to leave us a review on Trust Pilot! 🌿
We greatly appreciate your custom & your kind words. We’re also delighted to hear you found our customer & delivery service efficient & pleasant. Enjoy your cleansing pads & we hope you return to our store again soon!
Have the merriest off christmases,
From Eco Garden 🎄
Bravo
I've just received the beautifully presented bamboo toothbrush which comes in its own bamboo travel case, it's a really neat design. I also received the beeswax food wraps which aren't just a sustainable alternative - they're really practical as well. To have all of this with zero waste is excellent thankyou Ecogarden
9 December 2020
Unprompted review
Reply from Eco Garden
Thank you so much for leaving us such a positive review, Mr. Christodoulou! We greatly appreciate your custom & your kind words. 🌿
We are delighted to hear you are impressed & enthused with our eco essentials & we hope they continue to help you make the world a healthier place.
The warmest of regards,
Billy at Eco Garden 🎄
highly recommend!!
Lovely product, with beautiful packaging would highly recommend! Very fast delivery and will make a lovely Christmas present. Thank you Eco Garden!
5 December 2020
Reply from Eco Garden
Hello Katie & thank you so much for taking the time to leave us a review on Trust Pilot. 🌿
We hope your chosen loved one enjoys their new eco essential & we are delighted to hear you were impressed with our shipping service & our packaging. It means the world to hear such positive enthusiasm for our sustainable business.
Have a very merry Christmas & thank YOU for shopping with Eco Garden.
The warmest of regards,
Billy at Eco Garden 🌍
So much nicer than plastic
I bought 3 sets of the eco friendly brushes for xmas presents, they arrived within a couple of days and they look fantastic, really high quality , I would recommend them to anyone, Not only sustainable but they look very elegant, so much nicer than plastic
22 November 2020
Reply from Eco Garden
Hello Jenny & thank you so much for your custom & your wonderfully positive review! 🌍
We couldn’t agree more that our kitchen brushes are an elegant, plastic free solution to creating a sustainable home & we are delighted to hear you share our enthusiasm.
Have a very Merry Christmas,
With the warmest of regards,
From Billy at Eco Garden 🎄
Absolutely love my product😍 so happy…
Absolutely love my product😍 so happy with the communication and delivery of the item, lovely company, will be buying from here again💕
17 November 2020
Unprompted review
Reply from Eco Garden
Hello Lucy & thank you so much for your very kind review!
Your lovely words are gratefully received & we truly appreciate your support! We are absolutely delighted to hear you were so happy with our delivery service & our communication & equally humbled to know you’d return to our store again in the future! Your support means we can keep spreading sustainability far & wide as well as allowing us to put trees in the ground on your behalf from the proceeds of every sale through our website.
We’re growing a healthier planet every day and it’s all thanks to your support! So THANK YOU!
Warmest regards,
Billy at Eco Garden
Love the reusable cotton pads!
Ordered the reusable cotton pads the other week and what can I say, I absolutely love them! They make my skin feel so soft as they have a super soft side and a gentle exfoliating side, I use them to apply my toner every morning and night. I will definitely be recommending this amazing company to my friends and family, as well as buying some more products! Thank you ☺️
16 November 2020
Unprompted review
Reply from Eco Garden
Hi there, Rachel! Thank you for taking the time to leave us a review on Trust Pilot!
We’re absolutely chuffed to read your positivity about our Reusable Bamboo Cotton Cleansing Pads & equally delighted to hear you’d recommend us to friends & family. Your support is humbling & we truly appreciate your business. Great to know you’d return to our store again in the future!
Thanks again!
Warmest regards,
Billy at Eco Garden
Great service, greater products AND eco friendly!
Great customer service, quick delivery and brilliant product!
Honestly, one of the best companies I’ve had the pleasure of dealing with.
I ordered 4 items to use as presents this Christmas but after seeing the quality in person I have to say I will definitely be buying some more for personal use. Phenomenal!
16 November 2020
Unprompted review
Reply from Eco Garden
Hi there, Matthew & thank you so much for your wonderfully kind review!
It’s humbling to read & we’re delighted to know you’ll return in the future having received your order. So pleased you are impressed with your Eco Garden essentials & be sure to let us know what your friends & family think too when you present them as gifts!
Thanks again. Your support means the world!
Warmest regards,
Billy at Eco Garden
First class customer service.......
First class customer service, and simple, but beautiful packaging. I needed some help with my order, and Billy & the team could not have been more helpful. Fast dispatch, beautiful sustainable products and great service. This won’t be my last order, that’s for sure!!
12 November 2020
Unprompted review
Reply from Eco Garden
Hi Scarlett,
Thank you so much for taking the time to leave us a review on Trust Pilot. We’re absolutely delighted to see you enjoying your sustainable essentials & we’re pleased to hear you’ll return to our store in the future!
Thank you so much for your compliments on our customer service, our products and our packaging. It absolutely means the world to us!
All the very best,
From Team Eco Garden
First order
First order. Arrived in good time and nicely packaged. Good value for money. Will be ordering again soon
7 November 2020
Reply from Eco Garden
Hi there! Thank you so much for your very kind review. It’s fantastic to know you consider our eco essentials good value for money and even better to hear you’ll be ordering again soon. We love our eco packaging too, it can all be composted and recycled!
Thank you so much for your custom and for taking the time to leave us a review. It means the world to us to hear such positivity & to know we have another ally in making the planet a healthier, more sustainable place.
Warmest regards,
Billy at Eco Garden
Lovely product and fast service
Lovely product and fast service! Placed an order from the site when it launched for the reusable cotton pads, and the quality is excellent, love the simple but premium feeling packaging! Not only is it great to be supporting an environmentally conscious business but subsequently the products are top notch too! All arrived in great condition and was super quick too!
22 October 2020
Unprompted review
Top quality products at a good price
Top quality products at a good price. Will definitely be ditching the plastic and shopping eco friendly at Eco Garden from now on
22 October 2020
Unprompted review
I love the toothbrush and have found it…
I love the toothbrush and have found it softer than commercial products but still as effective. My gums feel better (less sore from over brushing) but my teeth still feel as clean! My husband has found the same!
Looking forward to seeing the range increase, and will definitely be buying some Christmas presents for friends and family!
Love to support ethical, veggie, local and environmentally friendly products!
The very best of luck to you!
21 October 2020
Unprompted review
Amazing products
Amazing products! Bought the travel toothbrush and the reusable pads. The quality is excellent, a lot of care has gone into the packaging too. I actually always keep the reusable pad wooden box out on display because it’s so nice. Will definitely be purchasing more when new products launch.
21 October 2020
Unprompted review
Eco products with style & substance 💚
Everything is incredibly high quality & made to last, whilst having a great ethos behind the business too.
Love my products & cant wait to see what else is to come from Eco Garden!
21 October 2020
Unprompted review
Superb Products and Eco Friendly!
Recently purchased a bamboo toothbrush and reusable cleansing wipes from Eco-Garden and couldn’t be more impressed with the quality!
Toothbrush comes in a great bamboo carry case - not only does this look great but I travel a lot for work and this allows me to just throw it in my bag and not worry about it getting broken.
The reusable wipes are super soft and work really well. Have already been through the wash a couple times and maintained that softness. Again the bamboo holder for these looks amazing in my bathroom!
Look forward to trying out even more products from this company in the future!
21 October 2020
Unprompted review
Ordered the Honemoon at home shampoo…
Ordered the Honemoon at home shampoo bar & soap set, all smell absolutely amazing and natural. Soap bars are lovely, moisturising and exfoliating. Shampoo bar has worked miracles with my scalp/hair, feels 100% high quality! Couldn't recommend it enough.
21 October 2020
Unprompted review
Fantastic service and great products!
20 October 2020
Reply from Eco Garden
Hi & thank you for your super positive review! We're absolutely delighted you enjoyed our service & our sustainable collection. We hope you find them useful & they help you make the small changes at home to make a huge global impact.
Warmest regards & thank you once more,
Eco Garden
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