EcoReflect Windows Direct  Reviews 145

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and efficient, often highlighting their politeness and hard work. The service is frequently described as excellent, with many appreciating the smooth and stress-free process from start to finish. People are very satisfied with the high quality of the products, noting that installations are completed to a high standard, leaving homes looking fantastic and feeling more comfortable. However, some customers experienced issues with damaged products during installation and a lack of follow-up paperwork. A few others reported significant delays in installation without updates, and some were dissatisfied with what they perceived as arrogant sales staff. There were also concerns about manufacturing defects, poor quality control, and unfulfilled promises from management regarding unresolved issues.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the professionalism, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, frequently praising the professionalism, efficiency, and... See more

Quality

People report positive experiences with quality. Many customers are extremely pleased with their new windows... See more

Product

Users describe positive interactions with the product. Many customers are extremely satisfied with their new... See more

User experience

Reviewers consistently report positive feedback about the user experience. Many customers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the moment that Richie & Connor arrived they was polite, considerate & very hard working. The whole process was very smooth and both men made sure everything was clean and tidy before they left.... See more

Company replied


Company details

  1. Window installation service
  2. Aluminium Supplier
  3. Door supplier
  4. Double Glazing Installer
  5. PVC windows supplier
  6. Window supplier

Written by the company

With over 20 years of experience in the glazing industry, EcoReflect Windows is a premier provider of high-quality double glazing, doors, and conservatories across London, the South East, and surrounding areas. We’ve built our reputation on a foundation of expert craftsmanship and local trust. We understand the unique architectural styles of our region and provide bespoke solutions that enhance both the beauty and the thermal efficiency of your property. When you choose EcoReflect, you’re choosing 20 years of proven reliability and a commitment to a greener, warmer home.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

145 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 20% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

From start to finsh eco reflect have been amazing

From start to finsh eco reflect have been amazing. Not just on the customer service but the prodcut and the price was all fantasic aswell. I would highly recomend them

6 March 2026
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Shan

Thank you for the wonderful review! We're delighted to hear that you had such a positive experience with our customer service, product quality, and pricing. Your recommendation truly means a lot to us!

Regards
EcoReflect

Rated 5 out of 5 stars

100% recommend

Absolutely brilliant! From start to finish.
First Kristian, who came to talk us through eco reflect and their windows was lovely. All information was easy to understand and any questions we had were answered.
The communication from eco reflect was good and everyone was on hand to answer any questions we had.
Bert came to measure up and he was thorough making sure we got exactly what we wanted and giving good recommendations when we weren’t sure.
Gary sent mock ups of the door we wanted and was on hand whenever we needed.
And the fitters, Craig, Lee and Connor. Absolutely hilarious! Had me laughing the whole time. They are extremely efficient. Took care with the house and most importantly, did a fantastic job.
Some snags came up but before I even knew about it they’d been escalated and already booked in.
Would definitely recommend eco reflect.

6 March 2026
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Francesca

Thank you so much for your amazing review! We’re thrilled to hear about your positive experience with our team, from Kristian’s helpfulness to the efficiency of our fitters, Craig, Lee, and Connor. It’s great to know that we were able to address any concerns quickly and that you felt well taken care of throughout the process. Your recommendation means a lot to us!

Regards
EcoReflect

Rated 5 out of 5 stars

This is the second time I have used…

This is the second time I have used EcoReflect and my experience has been good. The installation was very professional and prompt.

3 March 2026
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Seeva

Thank you for your continued support and for sharing your experience! We're glad to hear that your installation was professional and prompt. We appreciate your trust in us for a second time!

Regards
EcoReflect

Rated 5 out of 5 stars

Professional and Detailed

Professional and Detailed
My experience with EcoReflect Windows Direct was outstanding. The survey was thorough, and they explained all available options clearly. The installation team worked efficiently, kept everything tidy, and completed the job on time. The quality of the windows is impressive, offering both better energy efficiency and a cleaner look for the property. Highly recommended for anyone seeking quality workmanship and trustworthy service.

26 February 2026
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Izzet

Thank you for your fantastic review! We're thrilled to hear that your experience with EcoReflect Windows Direct was outstanding. It’s great to know that our survey and installation teams met your expectations and that you’re pleased with the quality of the windows. Your recommendation means a lot to us!

Regards
EcoReflect

Rated 5 out of 5 stars

Good overall experience with…

Good overall experience with EcoReflect. The team was friendly and the installation was done on time. The windows look great and the house already feels warmer. Happy with the result.

9 February 2026
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Nesibe

Thank you for your positive review! We're glad to hear that you had a good experience with our team and that the installation was timely. It’s wonderful to know the windows are making your home feel warmer. We appreciate your feedback!

Regards
EcoReflect

Rated 5 out of 5 stars

Overall

Overall, I had a good experience with EcoReflect. From the initial quote to the installation, the team was helpful and answered my questions. The installers arrived on time and completed the work within the expected timeframe. There were a couple of small things to adjust afterwards, but they were sorted out quickly. The new windows look great and the house already feels warmer. I’m happy with the result and would recommend them.

9 February 2026
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Seda

Thank you for your thoughtful review! We're pleased to hear that you had a good experience from the quote to the installation. It’s great to know that our team was helpful and that any adjustments were handled swiftly. We're delighted that you’re happy with the new windows and that your home feels warmer. Your recommendation means a lot to us!

Regards
EcoReflect

Rated 5 out of 5 stars

I recently had my windows replaced

I recently had my windows replaced by EcoReflect Windows and I couldn’t be happier with the service. From the initial consultation to the final installation, the team was professional, punctual, and extremely knowledgeable. The quality of the windows is excellent, you can immediately feel the difference in insulation and noise reduction. The installers worked efficiently, kept everything clean, and finished on time. Highly recommended for anyone looking for reliable and high-quality window replacement.

2 March 2026
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Waleed

Thank you for your wonderful review! We're thrilled to hear that you’re so happy with our service and the quality of your new windows. It's great to know that you noticed the improvements in insulation and noise reduction. We appreciate your recommendation and look forward to serving you again in the future!

Regards
EcoReflect

Rated 5 out of 5 stars

Very professional…highly recommend

They were very professional and very clean and tidy and they arrived on time They kept me informed on everything from time they did their quote right round to the actual fitting date.
Very polite and courteous
High recommend

20 January 2026
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Julie & Sharon

Thank you for your fantastic review! We’re delighted to hear that our team was professional, tidy, and kept you informed throughout the process. Your kind words about our service mean a lot to us, and we truly appreciate your recommendation!

Regards
EcoReflect

Rated 5 out of 5 stars

Highly recommend this company....

Highly recommend this company for all your fitting needs.
They were professional from start to finish, provided amazing customer service, were clean and tidy too. Nothing is too much effort.
Wouldn't go anywhere else

6 February 2026
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Australia

Thank you so much for your fantastic 5-star review! We truly appreciate you taking the time to share your experience. It’s wonderful to hear that our professionalism and customer service made such a positive impact. We're dedicated to maintaining high standards and ensuring our clients are satisfied. Your recommendation means a lot to us, and we look forward to serving you again in the future!

Regards
EcoReflect

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, great products and couldn’t be happier with the fitting team. They was very efficient and went above and beyond to work around my schedule. Amazing company all round!

10 February 2026
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Kirsty

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our customer service, products, and fitting team. It's great to know that our efforts to accommodate your schedule made a difference. We truly appreciate your support and look forward to serving you again!

Regards
EcoReflect

Rated 5 out of 5 stars

Professional, Smooth Service & Excellent Quality

Really great experience with EcoReflect Windows Direct. The team were professional, friendly, and clear throughout the whole process with no pressure at all.

Installation was smooth and tidy and the quality of the windows is excellent. You can really notice the difference. Great communication and attention to detail from start to finish.

Would definitely recommend!

7 February 2026
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Ben

Thank you for the fantastic 5-star review! We're thrilled to hear that you had such a great experience with EcoReflect Windows Direct. It’s wonderful to know that our team’s professionalism and attention to detail made a positive impact on your installation. Your recommendation means the world to us, and we’re here to help whenever you need assistance in the future!

Regards
EcoReflect

Rated 5 out of 5 stars

My New Windows and Doors.

Had my windows and doors fitted yesterday, fitters were very helpful clean and tidy.
Really pleased with the job would definitely recommend.

18 February 2026
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Mike

Thank you for your beautiful review! We're delighted to hear that you were pleased with the fitting of your windows and doors. It's great to know our fitters made a positive impression with their helpfulness and cleanliness. Your recommendation is greatly appreciated, and we’re here for you if you need anything in the future!

Regards
EcoReflect

Rated 5 out of 5 stars

Recently had new windows fitted on my…

Recently had new windows fitted on my property, it was an easy straight forward process start to finish & the guys done a fantastic job fitting the windows to a high standard. Highly recommended

4 February 2026
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Tommy

Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found the process straightforward and that our team did a fantastic job fitting your new windows. Your recommendation means a lot to us! If you need anything in the future, feel free to reach out.

Regards
EcoReflect

Rated 5 out of 5 stars

Fitted my windows perfect

Fitted my windows perfect, So happy with my new windows well done eco reflect.

3 February 2026
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Rhys

Thank you for your wonderful review! We're delighted to hear that you’re so happy with your new windows and that they were fitted perfectly. Your satisfaction is our priority, and we appreciate your support for Eco Reflect. Thanks again!

Regards
EcoReflect

Rated 5 out of 5 stars

The team done a excellent job fitting…

The team done a excellent job fitting quality windows on my house. The team was quick and professional. Everything was kept tidy, and the job was completed quickly. Very professional and friendly too. Thanks again.

31 January 2026
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi David

Thank you for taking the time to share your feedback! We're thrilled to hear that our team did an excellent job fitting quality windows in your home. It's great to know you appreciated their professionalism, speed, and tidiness. Your kind words mean a lot to us, and we look forward to serving you again in the future. Thanks once more!

Regards
EcoReflect

Rated 5 out of 5 stars

Shout out Richie & Connor!

From the moment that Richie & Connor arrived they was polite, considerate & very hard working. The whole process was very smooth and both men made sure everything was clean and tidy before they left. I am delighted with the results and HIGHLY recommend these guys!!

19 February 2026
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Jordan

Thank you for the fantastic review! We’re delighted to hear that Richie and Connor provided you with such a positive experience. Their dedication to professionalism and attention to detail truly reflect our values. Your recommendation means a lot to us, and we appreciate your support! If you need anything in the future, please don’t hesitate to reach out.

Regards
EcoReflect

Rated 5 out of 5 stars

I got a quote from eco reflect a…

I got a quote from eco reflect a gentleman turned up and did some measuring up, I was very skeptical at first as I wasn’t sure about the company as I hadn’t heard of them, he was very kind, the two fitters turned up to fit 2 doors and 4 windows, they were very polite and kind, they kept their work area tidy, they ripped my old doors and windows out and put the new ones in, there work was clean an tidy, my house is a lot warmer. I’m a very happy customer. No issues with the products. Would recommend company.

4 February 2026
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Kelly

Thank you so much for your wonderful review! We're thrilled to hear that our team provided you with a positive experience, from the initial quote to the installation of your new doors and windows. It's great to know that you're enjoying a warmer home and that our fitters maintained a tidy workspace. Your recommendation means a lot to us, and we truly appreciate your trust in Eco Reflect. If you need anything in the future, don’t hesitate to reach out!

Regards
EcoReflect

Rated 5 out of 5 stars

Highly recommend

Ecoreflect are competitively priced with quality standout products. It was a smooth and swift process from sales to measuring and then fitting. We are very pleased with the finished result Craig and Lee are real grafters with great attention to detail.

18 February 2026
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Mr Bottomley

Thank you so much for your wonderful review! We’re thrilled to hear that you found our pricing competitive and our products to be of high quality. It’s great to know that the entire process, from sales through to fitting, was smooth for you. Craig and Lee truly appreciate your kind words about their hard work and attention to detail. We’re delighted that you’re pleased with the finished result, and we look forward to serving you again in the future!

Regards
EcoReflect

Rated 5 out of 5 stars

Very happy with the job these guys done…

Very happy with the job these guys done very professional would definitely recommend

12 February 2026
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Kieyen

Thank you so much for your kind words! We’re thrilled you’re happy with the job and appreciate the recommendation.

Regards
EcoReflect

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