EcoReflect Windows Direct  Reviews 145

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and efficient, often highlighting their politeness and hard work. The service is frequently described as excellent, with many appreciating the smooth and stress-free process from start to finish. People are very satisfied with the high quality of the products, noting that installations are completed to a high standard, leaving homes looking fantastic and feeling more comfortable. However, some customers experienced issues with damaged products during installation and a lack of follow-up paperwork. A few others reported significant delays in installation without updates, and some were dissatisfied with what they perceived as arrogant sales staff. There were also concerns about manufacturing defects, poor quality control, and unfulfilled promises from management regarding unresolved issues.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the professionalism, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, frequently praising the professionalism, efficiency, and... See more

Quality

People report positive experiences with quality. Many customers are extremely pleased with their new windows... See more

Product

Users describe positive interactions with the product. Many customers are extremely satisfied with their new... See more

User experience

Reviewers consistently report positive feedback about the user experience. Many customers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the moment that Richie & Connor arrived they was polite, considerate & very hard working. The whole process was very smooth and both men made sure everything was clean and tidy before they left.... See more

Company replied


Company details

  1. Window installation service
  2. Aluminium Supplier
  3. Door supplier
  4. Double Glazing Installer
  5. PVC windows supplier
  6. Window supplier

Written by the company

With over 20 years of experience in the glazing industry, EcoReflect Windows is a premier provider of high-quality double glazing, doors, and conservatories across London, the South East, and surrounding areas. We’ve built our reputation on a foundation of expert craftsmanship and local trust. We understand the unique architectural styles of our region and provide bespoke solutions that enhance both the beauty and the thermal efficiency of your property. When you choose EcoReflect, you’re choosing 20 years of proven reliability and a commitment to a greener, warmer home.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

145 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 20% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Appreciation

I was really impressed with the care friendly and professional approach my fitters tackled the job. They were quick and efficient. I am really pleased with the look of my finished windows. Thank you.

2 December 2025
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Kathy

Thank you for your wonderful review! We're so glad to hear that you were impressed with the care and professionalism of our fitters. It's great to know you’re pleased with the look of your finished windows. If you need anything else, feel free to reach out!

Regards
EcoReflect

Rated 5 out of 5 stars

Replacing windows

Thinking it would take days to replace the windows however the chap that came round quickly started removing the window frames and started on the living room windows and done very quickly. Then the actual work started and it was amazing seeing how the windows are put in. He made it look so easy and quick at doing it. Watching it was like seeing someone building a house from lego land. Bang bang and its all done. Well done!

1 December 2025
Unprompted review
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Reply from EcoReflect Windows Direct

Hi Calum

Thank you for your fantastic review! We're thrilled to hear that the installation process exceeded your expectations and that you enjoyed watching the transformation. It’s great to know our team made it look so easy and efficient. Your kind words mean a lot to us! If you need anything else, don’t hesitate to reach out.

Regards
EcoReflect

Rated 5 out of 5 stars

Had my windows installed today and…

Had my windows installed today and absolutely a shocking result. They were very fast and didn’t even take many breaks like other tradesman do. I also had my neighbour come in and they’ve also been in touch with the company for quotation. Very pleased!

27 November 2025
Unprompted review
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Reply from EcoReflect Windows Direct

Hi

Thank you for your amazing review! We’re thrilled to hear that you had such a positive experience with your window installation. It’s great to know our team’s efficiency impressed not only you but also your neighbor! We appreciate your support and look forward to working with you both again in the future!

Regards
EcoReflect

Rated 5 out of 5 stars

Its great fantastic 👏

Its great fantastic 👏

17 November 2025
Unprompted review
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Reply from EcoReflect Windows Direct

Hi Harpreet

Thank you for the fantastic review! We're so glad to hear that you're happy with everything. If you need anything else or have more projects in mind, just let us know!

Regards
EcoReflect

Rated 5 out of 5 stars

Amazing work and good communication.

Amazing work and good communication.

25 November 2025
Unprompted review
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Reply from EcoReflect Windows Direct

Hi Madalin

Thank you for your kind words! We’re thrilled to hear you were pleased with the work and communication. If you need anything else, feel free to reach out!

Regards
EcoReflect

Rated 5 out of 5 stars

Windows fitting

All I have to say it was an absolute great experience getting my windows done by the team. The team worked closely with me to get me the right products and the service was excellent. Amazing prices and great quality of work that was done. Anybody that is looking for a reliable and experienced team, I would fully recommend.

4 November 2025
Unprompted review
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Reply from EcoReflect Windows Direct

Hi Subash

Thank you so much for your wonderful review! We're delighted to hear that you had such a great experience with our team and that you appreciated the service and quality of work. Your recommendation means a lot to us! If you need anything else in the future, we're here to help!

Regards
EcoReflect

Rated 5 out of 5 stars

From start to finish the process was…

From start to finish the process was smooth. Such respectful people who are extremely knowledgeable. Assisted with fitting in both house and out-building. Extremely professional, could not recommend highly enough. The definition of reliable.

13 November 2025
Unprompted review
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Reply from EcoReflect Windows Direct

Hi Anil

Thank you for your incredible review! We're so glad to hear that the entire process was smooth and that our team made a positive impression with their knowledge and professionalism. Your high recommendation truly means a lot to us! If you need anything else in the future, don’t hesitate to reach out!

Regards
EcoReflect

Rated 5 out of 5 stars

High standard at a competitive price.

I found everyone came to do his part in the whole process very professional and understanding, job done at a very high standard and very competitive charge, very pleased.

25 November 2025
Unprompted review
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Reply from EcoReflect Windows Direct

Hi Safwat

Thank you for your thoughtful review! We're delighted to hear that you found our team professional and understanding, and that you were pleased with the high standard of work and competitive pricing. Your satisfaction is our priority, and we truly appreciate your feedback!

Regards
EcoReflect

Rated 5 out of 5 stars

Value for Money

I recently had the pleasure of working with Eco Reflect, and I couldn't be more impressed with their service. From the initial consultation, they patiently walked me through their range of window options, explaining the design and functionality of each with great detail. They also provided a comprehensive overview of their bi-fold doors, which was incredibly helpful. I was so satisfied with the information and options they provided that I decided to go ahead with them. I have to say it’s great value for money , compared to well known and local companies . I'm excited to have my new windows and bi-fold door fitted in time for Christmas!

24 November 2025
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Sabena

Thank you for your wonderful review! We’re thrilled to hear that you had such a positive experience with our team and that the information provided helped you make your decision. It’s fantastic to know you found great value in our offerings. We’re excited for you to enjoy your new windows and bi-fold door in time for Christmas! If you need anything else, just let us know!

Regards
EcoReflect

Rated 5 out of 5 stars

Great service from Eco Reflect

Great service from Eco Reflect. They fitted five windows and a door for me, and the whole installation was a smooth and stress free process. The team arrived on time, worked efficiently, and were polite and professional throughout. The quality of the finish is excellent, and everything was left clean and tidy. I’m really pleased with the result and would definitely recommend them to anyone considering new windows or doors.

8 November 2025
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Sukhvir

Thank you for your fantastic review! We're so glad to hear that you had a smooth and stress-free installation experience. It's great to know that our team's professionalism and the quality of work met your expectations. Your recommendation means a lot to us! If you need anything else in the future, feel free to reach out!

Regards
EcoReflect

Rated 5 out of 5 stars

Great finish and beautiful.

24 November 2025
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Yaw

Thank you for your lovely review! We're thrilled to hear that you’re pleased with the finish and find it beautiful. Your feedback is greatly appreciated! If you need anything else, just let us know!

Regards
EcoReflect

Rated 5 out of 5 stars

It was excellent and efficient work

It was excellent and efficient work! Near and very clean!

24 November 2025
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Herald

Thank you for your great review! We're delighted to hear that you found our work excellent and efficient, and we really appreciate your compliments on the cleanliness. If you need anything else, feel free to reach out!

Regards
EcoReflect

Rated 5 out of 5 stars

So good service I am so happy

So good service I am so happy

20 November 2025
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Rajdeep

Thank you for your wonderful review! We're thrilled to hear that you had a great experience and are happy with our service. Your satisfaction means a lot to us! If you need anything else, don’t hesitate to reach out!

Regards
EcoReflect

Rated 5 out of 5 stars

Recommended

Installation went smoothly, the workers left our house clean and removed all the rubbish. Windows look great. Good communication.

19 November 2025
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Magda

Thank you for your fantastic review! We're glad to hear that the installation went smoothly and that our team left your home clean and tidy. It's great to know you’re pleased with the windows and our communication! If you need anything else, just let us know!

Regards
EcoReflect

Rated 5 out of 5 stars

Good

I am very happy for good experience

12 November 2025
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Jaswinder

Thank you for your kind review! We're delighted to hear that you had a great experience. Your happiness is our top priority! If there’s anything else we can assist you with, feel free to reach out!

Regards
EcoReflect

Rated 5 out of 5 stars

I highly recommend EcoReflect windows

I highly recommend EcoReflect windows! The installation was seamless, and the team was punctual and respectful of my home. Plus, they look fantastic!

12 November 2025
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi

Thank you for the wonderful review! We’re thrilled to hear that you had a seamless installation experience and that our team made a positive impression. Your recommendation means a lot to us! If you need anything else, just let us know!

Regards
EcoReflect

Rated 5 out of 5 stars

good service

good service

11 November 2025
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Gul

Thank you for your review! We appreciate your feedback and are glad to hear you had a good experience. If you need anything else, feel free to reach out!

Regards
EcoReflect

Rated 5 out of 5 stars

WONDERFULL SERVICES

11 November 2025
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Gul

Thank you for your amazing review! We're thrilled to hear that you found our services wonderful. Your feedback truly motivates us! If you need anything else, just let us know!

Regards
EcoReflect

Rated 5 out of 5 stars

Just had windows and doors done from…

Just had windows and doors done from EcoReflect, was really happy with the outcome.
Professional and m experienced; arrived on time, cleaned up after themselves and left me with a smile on my face.

10 November 2025
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi

Thank you for your fantastic review! We're so glad to hear that you’re happy with your new windows and doors. Our team always strives for professionalism and a positive experience, so it’s wonderful to know we made you smile. If you need anything else, just reach out!

Regards
EcoReflect

Rated 1 out of 5 stars

Order cancelled but they kept my depositor 6.000£

I ordered new windows from them and paid a £6,000 deposit. The very next day, I cancelled the order, but to this day I have not received my refund. They ignore my emails and phone calls and clearly do not care about their customers.
If you want to save yourself stress and money, stay away from this company. I will be taking legal action against them.
Also this is ex company called HOMESTYLE WINDOWS INSTALLATIONS LIMITED

23 October 2025
Unprompted review

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