Ecwid by Lightspeed Reviews 430

TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Avoid like a plague. After years of struggling, we are migrating elsewhere and I feel such an immense relief. Yes, it's cheap. But that's about it. - The checkout is years behind industry s... See more

Rated 5 out of 5 stars

Ecwid is great. I was helped immediately when asked for assistance and they even gave me 1 free month membership after I paid for a year service. Unlike other companies Ecwid seems to reall... See more

Rated 5 out of 5 stars

Ecwid is not just a shopping cart but a full system including website backed up by a helpful team. We had a specific courier company we wanted to use and Ecwid met my needs with an integrated Api. The... See more

Rated 1 out of 5 stars

I just dumped them after 1 week, I got a free website design from them via my domain host, they just barged in and dumpe this pretty basic design onto my domain and not looking or thinking I might hac... See more

Company details

  1. Ecommerce solution provider

Written by the company

Ecwid by Lightspeed is a hosted cloud commerce platform used by hundreds of thousands of merchants in 175 countries, 50 languages and offers the easiest way to add an online store to any website, social site or multiple sites simultaneously. With Ecwid, you get everything you need to start selling online in minutes. Easily embedded into any web presence and leading POS systems, you can market, merchandise and sell products and services from multiple online stores with mobile management and point-of-sale integration anywhere at any time. Start selling now with Ecwid!


Contact info

2.8

Average

TrustScore 3 out of 5

430 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 17% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service at reasonable price

I have been using Ecwid now for about a year, and I have to say it’s very simple to use, well it must be as I don’t have much experience with IT. It links to your social media with very little fuss which is what pleased me the most, I attached my PayPal account and Facebook account And I was away. Great company to deal would highly recommend it to anyone

25 January 2021
Rated 5 out of 5 stars

Very user friendly!

Very easy to setup and extremely user friendly. For myself the easy ways to integrate ECWID with my other systems were essential.

19 January 2021
Rated 5 out of 5 stars

Brilliant Customer Service

I am currently on a free plan, because I am testing out Ecwid. Due to that, I thought I will have to wait ages to get some advice to my query, but I was so wrong! Kiki from Customer Service helped me with a problem I encountered, and she solved my problem so professionally. Thanks so much! It is so easy to set up my "Store" with Ecwid, even for one who is not very IT-savvy like myself. I will be adding more products to my "Store".

18 January 2021
Unprompted review
Rated 5 out of 5 stars

So glad I found Ecwid

So glad I found Ecwid their e-shop was so easy to setup and manage my sales from my desktop or my mobile. I can add or edit my product catalogue directly and upload photos straight from my phone gallery..

It worked out cheaper than using the the shop option from my domain host and integrated with a wider range of payment services allowing me to take card payments as well as PayPal.

It also has a great sales management page which automatically updates my customers by email each time their order changes status.

6 January 2021
Rated 5 out of 5 stars

Great

First time using a website and highly recommend Ecwid. Easy to use, pricing is affordable, blog is handy to browse if you need help and variety of apps if you need them.

28 December 2020
Rated 5 out of 5 stars

Great company

Great company, very customer centric with good communication and functionality. No complaints from me at all which is saying something in this era of poor app and plugin design.

22 December 2020
Rated 5 out of 5 stars

Reliable and flexible

We have been using Ecwid for many years and we are extremely happy that we chose them instead of other carts. Ecwid provides us with a flexibility that we did not find elsewhere. As they say, the devil is in the details. On the surface, all carts serve the same purpose but when you start getting creative Ecwid comes through nicely. Plus they have a very responsive customer support that 99% of the time gets you where you want to go. Highly recommended if you are looking for a flexible and customizable cart.

21 December 2020
Rated 5 out of 5 stars

Just love it

Just love it, better than Shopify and other platforms. I have coding experience but I have no time to work on my e-commerce site. Ecwid free a lot of my time. Still busy on my cafe7306 but strategies a smart e-commerce site.

21 December 2020

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look