Ecwid by Lightspeed Reviews 430

TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Avoid like a plague. After years of struggling, we are migrating elsewhere and I feel such an immense relief. Yes, it's cheap. But that's about it. - The checkout is years behind industry s... See more

Rated 5 out of 5 stars

Ecwid is great. I was helped immediately when asked for assistance and they even gave me 1 free month membership after I paid for a year service. Unlike other companies Ecwid seems to reall... See more

Rated 5 out of 5 stars

Ecwid is not just a shopping cart but a full system including website backed up by a helpful team. We had a specific courier company we wanted to use and Ecwid met my needs with an integrated Api. The... See more

Rated 1 out of 5 stars

I just dumped them after 1 week, I got a free website design from them via my domain host, they just barged in and dumpe this pretty basic design onto my domain and not looking or thinking I might hac... See more

Company details

  1. Ecommerce solution provider

Written by the company

Ecwid by Lightspeed is a hosted cloud commerce platform used by hundreds of thousands of merchants in 175 countries, 50 languages and offers the easiest way to add an online store to any website, social site or multiple sites simultaneously. With Ecwid, you get everything you need to start selling online in minutes. Easily embedded into any web presence and leading POS systems, you can market, merchandise and sell products and services from multiple online stores with mobile management and point-of-sale integration anywhere at any time. Start selling now with Ecwid!


Contact info

2.8

Average

TrustScore 3 out of 5

430 reviews

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1-star

Replied to 17% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

I didn't go far with them

I didn't go far with them, But I suspect it's a fraud because you have to pay money to work with them online. I couldn't ever delete my account. `The WhatsApp support is also zero. Better to apply for proper parttime work

13 January 2023
Unprompted review
Ecwid by Lightspeed logo

Reply from Ecwid by Lightspeed

Hi Nneka!

I’m Roman, Ecwid by Lightspeed Customer Care team.

I’m sorry you’ve got such an impression about our platform. Let me provide you with more information about what Ecwid by Lightspeed is and how it works.

Ecwid by Lightspeed is an ecommerce platform where you can build an online store: add products, accept payments by credit and debit cards or cash, and shipping and start selling online. We offer the Free plan that allows adding up to ten products and paid plans with higher product limits and features like discounts, inventory tracking, and selling subscriptions. Initially, each new user is on the Free plan and doesn’t have to pay anything. The Free plan allows starting selling right away. Learn more about how Ecwid works here:
What is Ecwid by Lightspeed?
Ecwid overview

>I couldn't ever delete my account.

I’ve checked the database and I couldn’t find the Ecwid account associated with the name “Nneka Hannah Ukonu”. Please provide me with an email address you’ve registered with so I could delete the account if you’re not going to use Ecwid.

>The WhatsApp support is also zero.

We provide 24 hours Monday-Friday email support for users on the Free plan, 24 hours Monday-Friday chat support for users on paid plans, and phone support on a scheduled basis for users on Ecwid Business and Unlimited plans. You can always contact us at ec.support@lightspeedhq.com

I really hope this helps.

Rated 1 out of 5 stars

Ecwid boos missions 40/40

I had the same problem as Elreena, and they still asking me to pay some money so I can finish my 40 mission.
They are changing the links every month. I do have latest link but it can’t be shared here.I got from them today,please let me know if anything I can do to get my money back. I’ve lost 9k myself.

3 January 2023
Unprompted review
Ecwid by Lightspeed logo

Reply from Ecwid by Lightspeed

Hello,

Ecwid by Lightspeed Team is here.

We're sorry that you faced this situation. It seems that you were using a scam application impersonating Ecwid. This service is not related to Ecwid in any way.

Ecwid is a platform for creating online stores. Its official page is ecwid.com . We don't accept any money for investments and don't offer any missions to complete.

We're actively looking for scam websites impersonating Ecwid and taking all the necessary actions to close them.

Please, send us a link of a website/service that you've been using so we could take measures for it as well.

We're sorry that you lost the money. You can contact your bank and request a chargeback.

Rated 1 out of 5 stars

Well I am one of the victim aswell of ecwid.…

Well I am one of the victim aswell of ecwid somebody text me about this ecwid boost mission and explain to me how to use.
So first day I did 40 mission it was one package poped up and i been told to pay for product you need purchase and your money will come back which it comes back but that how they trap people. soon I have 90usdt in my account and when I go in half they start giving me packeg mission and you need to buy a product with really big amount so all together I put 5k so far And they were saying its last mission then again another product come with 5k now I am really stuck when I asked them that you told me this will be the last one they gose well it's computer generate these products.now what should I do about my money they keep saying you need complete your mission then you will be able to take your money.
Should I go to cyber crime?

12 December 2022
Unprompted review
Ecwid by Lightspeed logo

Reply from Ecwid by Lightspeed

Hello, this is Ecwid by Lightspeed support team. We're really sorry about this situation.
We've checked your name in our database and there are no accounts associated with your name, I'm sorry.
We assume that you have encountered scammers who pose as Ecwid. In this case, can you contact us by email: support@ecwid.com and forward the messages demanding payment that you have received. We'll check it out and block these scammers. Thank you in advance!

Rated 1 out of 5 stars

Not the best with after support

Not the best with after support
You pay extra for support but dont get it
All you get is we will escalate the problem
No immediate help
I have had an ongoing problem for a week still not resolved
No online shop

7 December 2022
Unprompted review
Rated 3 out of 5 stars

I am student in uk I was guided by one…

I am student in uk I was guided by one of person in what’sapp he refer me to Ecwid website
He said me you have to complete 40 mission everyday
The first 2 days was good
The third day while completing the the mission it require to deposit more and more I deposit almost 3000£ and again asking for 1100 deposit still not sure that there I will need more money to deposit to complete remaining 7 out of 40 missin

30 November 2022
Unprompted review
Ecwid by Lightspeed logo

Reply from Ecwid by Lightspeed

Hello,
This is Ecwid by Lightspeed team.

I'm sorry you've faced this!

Ecwid (ecwid.com) is an e-commerce platform that you can use to sell online. Our official website is ecwid.com whereas I assume you're referring to another website/app.

If you purchased something from there, we highly recommend contacting your bank or payment gateway to request a chargeback.

In case the website in question has the Ecwid name or brand, please, send its URL as a reply as we need to report it to our Legal department since we don't tolerate scam websites acting on behalf of Ecwid.

Thank you!

Rated 1 out of 5 stars

I was scammed by this company

I was scammed by this company, they took my £12,690. I don’t know what to write because I’m exhausted. Pls can anybody help?

I’ve not been able to get a refund from my bank, links are not allowed to be posted here, can you provide an email address I can send the link to?

8 July 2022
Unprompted review
Ecwid by Lightspeed logo

Reply from Ecwid by Lightspeed

Hi! Ecwid team is here. I'm sorry that you faced this situation!
We don't tolerate scam websites acting on behalf of Ecwid. Please, send us the website link, and we will report it to our Legal team to cease and desist this website.

If you purchased something from this website, please, contact your bank or payment gateway to request a chargeback.

Looking forward to your reply!

Rated 1 out of 5 stars

I was scammed by ECWID this year…

I was scammed by ECWID this year July,2022. They are all scammers. They took almost £7000 of both my children and my savings. Am still yet to recover from this. They will tell you to boost missions and end you a link. Please don't do business with them. Be warned.
Below is the full picture of the scam:
I was contacted by someone I believed to be from Reed.com via WhatsApp messages. I was told about job opportunities and was asked if I had UK identification and have a UK bank account. I confirmed I had both. I was then put in contact, via WhatsApp, with someone called Alfred.

Alfred told Me about a company called Ecwid. They said Ecwid is an e-commerce platform. The job was helping merchants boost their reviews and ratings. I was then told I should send funds through a cryptocurrency exchange called Binance, and I would unlock tasks. I was told once I had completed 40 tasks I could withdraw funds.

Between 25 June 2022 and 3 July 2022, I made multiple payments to various accounts, totalling almost £7000.He said I wasn’t reaching the set task number and was asked to deposit more money. That was how my money was gone to this scammers.
The link they have provided was via binance account which is:
TDEV6yzwfN8BdWjA7TcbUxpn1Rhu9njDMG

30 June 2022
Unprompted review
Ecwid by Lightspeed logo

Reply from Ecwid by Lightspeed

Hello!

This is Sandra, from Ecwid by Lightspeed. We are thankful that you took the time to contact us with a request. I’ll be happy to assist you.

I’m sorry that you have to deal with this kind of situation. I’d like to inform you that Ecwid is not associated with the Reed.com website, or WhatsApp anyhow. The scammers are using these platforms for fraud, sorry. The Ecwid official website is ecwid.com only, and we communicate via our official channels such as support@lightspeedhq.com, you can send us a request at https://support.ecwid.com/hc/en-us/requests/new.

We already reported this to our Legal Team for them to take down the fake website. If you purchased something on that website, please report and contact your bank or your payment gateway and request a chargeback.

If you have any questions, please feel free to contact us.

Rated 5 out of 5 stars

IM STICKING WITH ECWID

I signed up with Ecwid last month. When Im with them a year, I will give another review. I just wanted to say after looking over all the other websites, Ecwid had what I was looking for. Price is nice too. I'm very happy I signed up with Ecwid. I love the platform because I can sell digital products and use plentiful to push my designs on Ecwid. Thanks Ecwid.

9 September 2022
Unprompted review
Rated 1 out of 5 stars

I was scammed on ecwid with almost 7000£…

I was scammed on ecwid with almost 7000£ by someone working for ecwid or pretending to work for ecwid, asking me to join ecwid and boost products for the merchants selling products online. Please, if someone have been robbed like me on ecwid platform can you help me to recover the money back?

Thank you

25 July 2022
Unprompted review
Rated 1 out of 5 stars

A company scammed me $9000 using ecwid…

A company scammed me $9000 using ecwid name… your so big company and you dont know someone is using your name website showing that you belongs to them
Kindly enquiry about this website so people like me cant be robbed and hopefully i recovered my money
I have their website link which i cant prove it here due to trustpilot privacy

29 June 2022
Unprompted review
Rated 2 out of 5 stars

To connect Ecwid with Amazon, eBay etc, You'll have to PAY for other 3rd Party Softwares!

Ecwid has functionalities just like any other platform out there. What they advertise so much on is being able to connect with Amazon, e-Bay, Instagram etc. NOTE However, once you get to connecting with these other platforms, they direct you to PAID 3rd party softwares, and only through then will you connect with these platforms they so much market themselves with.

Additionally, if you have products with different sizes and want to connect with Facebook, each size variant will appear as a stand-alone listing. For example you're selling shoes and you've listed 10 different pairs, and each pair has 7 different sizes (say US 36-42). For a good platform, integrating with another platform should only give you the 10 pairs. But once you connect Ecwid to Facebook, you'll get each size for each pair as a separate listing, and with same photos per pair! That means your 10 listed pairs will be 70 listings on FB. Wow!

16 June 2022
Unprompted review
Rated 4 out of 5 stars

Ecwid is the best e-commerce solution for my needs

Ecwid is an amazing product for me, and I don't understand why it received so much bad reviews.

For me most of the e-commerce solution are between "OK and awful". Not really user-friendly, not really powerful when you try to dig it.

My experience with Ecwid is currently really good. I work on Wordpress, using Ecwid plugin.

The Ecwid back-end interface is really user-friendly for the person who has to use it to manage products and orders.

And the front-end interface is solid too for the customer of the e-commerce.

Ecwid provide most of the tools I need to manage a small to mid-range e-commerce.

There are some little weaknesses with the "discount management system" (nothing unsolvable, but not as smooth as the rest of the product).

The best part is that you can test Ecwid for free and test most of the features on the Instant Site (a free website generated by Ecwid) or on your own website (typically a Wordpress website).

And I've spent a lot of time with the Help Support (usually via a chat, sometimes via email), and honestly, their support team is AMAZING, they are really competent. None of my question remained unanswered. I've found some bugs, and they worked to solve them in days, maybe weeks in the worst case.

No e-commerce if perfect. Most of them are awful. And Ecwid is definitely the best choice for me in 2021-2022.

Best regards!

Jean-Baptiste

24 January 2022
Unprompted review
Rated 1 out of 5 stars

Complete disaster

Complete disaster site would not load properly ended cancelling and going with a different provider

10 January 2022
Unprompted review
Ecwid by Lightspeed logo

Reply from Ecwid by Lightspeed

Hi Patrick,

Ecwid team is here. We are very sorry to hear that. We want to try our best to help you!

As we couldn't find any Ecwid accounts associated with your name, so we couldn't check your store your store admin and store site to see what exactly happened.

Could you please reach out to our team at support@ecwid.com and explain in more detail what exactly wasn't loading properly?

Please, also provide us with the details and give us your Ecwid store ID (here's how you can find it in the bottom left corner of your Ecwid admin: https://ecwid.d.pr/3o6hp7 ) or tell us the email address that you used to log in at my.ecwid.com. This would be really helpful.

We will look into this for you and get back to you with additional information via email.

We're looking forward to hearing from you. Thank you in advance, Patrick!

Rated 5 out of 5 stars

We are using ECWID for last 4 years and…

We are using ECWID for last 4 years and i must say this is the best Ecommerce store in the market. It has very powerful features and very friendly user interface. The mobile app works very efficiently and the most important part is the customer service , they are super fast to respond to any queries by email.
I highly recommend ECWID to any start- up or even established business!

29 December 2021
Unprompted review
Rated 1 out of 5 stars

Beware UK sellers using Ecwid

Edit 2022: STILL NO SUPPORT - Beware UK sellers using Ecwid. This eCommerce platform charges VAT on Royal Mail for deliveries from the UK and to anywhere else using Royal Mail. This is completely incorrect - Royal Mail is a flat fee.

You can't even recover the funds to return to the customer. This is poor for UK sellers, which makes think - are Ecwid committing HMRC VAT or tax fraud in the UK?

9 December 2021
Unprompted review
Ecwid by Lightspeed logo

Reply from Ecwid by Lightspeed

Hi! Ecwid team is here. We are very sorry to learn that we made you think this way about our service. We want to make sure that we provide the tools to the merchants that work correctly. To our regret, we couldn't find any Ecwid accounts associated with your name, so we couldn't check your store to see what exactly happened.

Please, reach out to our team at support@ecwid.com with the details and give us your Ecwid store ID (it is displayed in the bottom left corner of your Ecwid admin) or the email address that you use to log in at my.ecwid.com. We will look into this for you and get back to you with additional information via email.

We await your response.

Rated 1 out of 5 stars

Don't do it!! Address was a parking lot!

Any positive review is probably fake..I ordered something from a seller using their platform..never received anything..only to turn out (from my credit card company) that the address was a parking lot..So buyer beware of a platform that doesn't do any basic checks.

17 November 2021
Unprompted review
Rated 5 out of 5 stars

I created my first website on ecwid a…

I created my first website on ecwid a year ago. It literally took me 2 days to finish the website (I have good experience in this). Ecwid platform is super easy for non experienced dudes looking for an easy and fast way to start your ecommerce business.

10 November 2021
Unprompted review
Rated 1 out of 5 stars

Very poor customer support

Very poor customer support. I was the business plan subscriber of ecwid. they suspend my account without any notification. I asked ecwid whats my fault was they simply said "Ecwid reserves the right to modify, suspend, or discontinue the Products and Services for any reason, with or without notice."

14 October 2021
Unprompted review

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