Eddie Wright Car Supermarket Reviews 2,238

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 277 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the helpfulness and professionalism of the staff, making the car buying process simple and stress-free. People appreciate the excellent service, noting the ease of the overall experience and the detailed explanations provided without being pushy. However, some people were dissatisfied with the product, reporting issues such as faulty cars on the day of purchase, vehicles with significant safety concerns, or undisclosed problems like unserviced cars and missing keys. A few other people also felt that customer service was poor when issues arose, mentioning a lack of support, unreturned calls, and a dismissive attitude.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised staff members for being patient,... See more

Service

People report positive experiences with service. Many customers praise the professionalism and friendliness... See more

Product

Reviewers highlight ambiguous aspects of product. Many customers express satisfaction with their new cars,... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the ease and simplicity of the... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise individual staff members for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mark made buying a car a very simple and easy experience. He explained all the processes in detail but without going overboard. He was very knowledgeable abd any questions we had were answered in fu... See more

Rated 5 out of 5 stars

We came to Eddie Wright Car Supermarket showroom in Scunthorpe last Thursday and we were dealt with by Brandon Bellingham. Brandon was an extremely nice, helpful guy. He soon found us just that ca... See more

Rated 5 out of 5 stars

We needed to buy an automatic as a first car and went to look at Eddie Wright. They have so mamy cars we asked the questikn and a sales man, Dave Burdett we extremely helpful, we settled on two cars,... See more

Rated 5 out of 5 stars

Great experience from start to finish, walked in and was greeted by Lewis who showed us around the cars and then took his time to discuss the best options for us. Walked out with a deal done and then... See more


Company details

  1. Used car dealer

Written by the company

Car Supermarket


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Scunthorpe branch

Scunthorpe branch -

Bought car at start of December , best place I’ve bought a car from , the customer service is very comfortable and friendly not feeling like your being nagged or pushed , made it very easy and relaxing to buy a car , had several options and Mark who helped me find the right car for me and budget was nothing short of brilliant , highly recommend Eddie wright Scunthorpe & Mark is a top bloke .

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Dave burdett was 😊 great

Dave burdett was 😊 great. Not pushy, straight forward. Knew his stuff. A little bit of banter and a laugh. Was an absolute pleasure from start to finish. Top man, is a credit to the company. Shame he wouldn’t let me have his hull city mug but nobody is perfect 🤩

21 December 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

Dave Burdett was very helpful. We have come back to Eddie Wright for a 2nd time because we trust them to sell us good cars.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Thanks to Gary for an absolutely…

Thanks to Gary for an absolutely flawless purchase …
Gary Brown dealt with my purchase of a used car .. his sense of humour was comforting and made me feel at ease. A very caring and professional person is Gary, I felt reassured throughout the process that I was in safe hands.
I love my ‘new to me’ car and would not hesitate to return to Eddie Wright Car Supermarket in the future. A fair deal for my old car was given and I’m a happy satisfied customer.
Thank you again Gary … Jane Wheatley.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service from Dave Burdett at…

Brilliant service from Dave Burdett at Eddie Wright.

The process of buying our new vehicle was flawless and Dave handled everything with great care and ease to us as the customer.

Would highly recommend- thanks Dave!

14 December 2025
Unprompted review
Rated 5 out of 5 stars

Good experience buying my car

I had a great experience buying my new Audi A5, thanks to Mark. From start to finish, he was professional and genuinely helpful. He made the entire process smooth and stress-free. Mark kept me informed every step of the way and made sure I was completely comfortable with my purchase. I’ll definitely be coming back here first when I’m in the market for my next car. Highly recommend working with Mark!

14 December 2025
Unprompted review
Rated 5 out of 5 stars

Super service

Gary brown was a pleasure to deal with from start to finish, very easy process and high quality customer service.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, start to finish.
We were immediately welcomed and attended to.
Lewis was very helpful and knowledgeable.
The process of part exchanging our car and buying a new vehicle was straightforward and we were able to drive away with the new car on the same day saving us time.

6 December 2025
Unprompted review
Rated 2 out of 5 stars

This is the second car i have purchased…

This is the second car i have purchased from Eddie Wrights after the amazing experience the first time this one has been sub-par to say the least, to the point where there wont be a third.

Jack was a decent sales person and not pushy at all, when it came to the finance side this is where things to me got a little sketchy. First value for finance came back at £304-ish a month, which was fine. However, i went away, found a third party company that could do it at a higher APR but less per month which i thought was stange. When i called them up to tell them, what do ya know? They came back and said they could do it cheaper per month.... either they added things on without telling me (all i was expecting was the car + extended warranty as this was all that was discussed at POS) and they took items off OR they just put me with a higher amount originally, both of which are sketchy.

Anyway, picked the car up all was well, and on the sunday i had a low break fluid warning light come on, now i understand used cars can come with issues. To be honest they were willing to fix it, which they did, however they missed out the chipped window which was supposed to be fixed at the same time. I bought an SUV and the temp car they gave me was a nissan note which was nothing short of dangerous in my opinion.

I sold them my old car, and left a refundable deposit both of which took 13 days to come back to me, and only got authorised to be paid the day after i called up and chased where it was.

So all in all a very poor experience this time round, to the point where there wont be a third purchase thats for sure.

21 November 2025
Unprompted review

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