My experience with Editorialist was seamless. With Selfridges, not so much. They double-fulfilled my order and as of now are not allowing me to return one of the body gua shas even though I did not op... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cannot believe how superb the customer service & experience was... purchased a suede Bottega Veneta jacket. They proactively let me know that Selfridges (the company fulfilling the order) was passing... See more
Company replied
First, let me talk about placing the order - the size I ordered was no longer available, but I received an email from the Editorialist telling me they were searching from the dress from other plac... See more
Company replied
Their order support seemed very personalized. I was contacted to verify the delivery address because the zip code didn't match the address and I needed to correct it. Then the product wasn't availa... See more
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Company details
- Online marketplace
- Beach Clothing Shop
- Children's clothes shop
- Men's clothes shop
- Stylist
- Ladies' clothes shop
Written by the company
Editorialist is a comprehensive, technology-powered approach to servicing the luxury goods shopper. Editorialist fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools and luxury fashion content. We are reinventing the way brands and retailers reach UHNW consumers. We connect affluent shoppers with best-in-class stylists and editors and connect brands with the most powerful consumer, all while delivering a personalized white glove experience.
Contact info
344 West 38th Street, 205 New York, NY 10018 United States, 10018, New York, United States
- shop@editorialist.com
- editorialist.com
4.2
Great
446 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Editorialist
Hi Michael! Thank you for sharing your feedback. We’re happy to know you enjoyed the product and truly appreciate your support. We look forward to serving you again soon!
Great service and they even got me a…
Great service and they even got me a small discount too. My item arrived in great condition and timely matter. Will use this website again.
1 January 2026
Reply from Editorialist
Hi Armagha! Thank you so much for your kind feedback! We’re happy to hear that you had a great experience, that your item arrived in excellent condition, and that our team was able to assist you with a small discount as well. We truly appreciate your support and look forward to assisting you again on your next order. Thank you for choosing us!
The shirt runs very small
The shirt runs very small I should have ordered an XL but unfortunately it is a final sale. I will likely have to give it away. I wish I didn't buy it without being able to return it
:(
30 December 2025
Reply from Editorialist
Hi Debby! We’re sorry to hear that the item didn’t fit as expected, and we understand how disappointing that can be. Unfortunately, final sale items are non-returnable, which is why we’re unable to offer a return or exchange in this case. For future purchases, our support team is always happy to assist with sizing guidance before ordering to help avoid this situation. Thank you for taking the time to share your experience.
Great service
Item was in stock when not available most everywhere else. Fast shipping and great communication. Well pleased!
25 December 2025
Reply from Editorialist
Hi Chris! Thank you for your wonderful feedback! We’re glad to hear that you found the item in stock, received it quickly, and had a positive experience with our communication. We truly appreciate your support and are happy to know you’re pleased with your purchase. We look forward to assisting you again in the future!
I had purchased a bad on Editorialist…
I had purchased a bad on Editorialist but it was no longer available. I received an email from the agent saying she had found it and it was less money and was sending it. It was not quite the same one so I returned it however I was not sure whether or not I had to pay the shipping fees and was very concerned about this. I contacted editorial list and I was reassured by a very kind.Jovelle that I would not be charged for shipping and any other expenses. She was very kind and professional.
3 January 2026
Reply from Editorialist
Hi Cath! Thank you for taking the time to share your experience with us. We’re sorry for the initial inconvenience with the item availability, but we’re glad our team was able to assist you and provide clarity during the return process. We truly appreciate your kind words about Jovelle. We’re happy to hear that she was able to support you with professionalism and care. Your feedback means a lot to us, and we’ll be sure to share it with her.
Reply from Editorialist
Hi Jeanne! Thank you for your feedback! We appreciate you taking the time to share your experience. Our team is always here to help, and please don’t hesitate to reach out if you need any further assistance.
Bought from the site
Bought from the site, it was available in my size and the order was confirmed. Days later, they emailed me back saying the item is no longer available. I checked the website where they have inventory and my size was indeed in stock, as well as other sizes they “claimed” to have been sold as well. Very unsure about the legitimacy of the business
22 December 2025
Unprompted review
Reply from Editorialist
Hi Noah! We’re very sorry for the confusion with your order. Upon checking, your order was unfortunately cancelled by our partner due to it being out of stock at the time. Inventory updates can sometimes take a short time to sync, which may explain what you saw on the website. Our support team reached out via email to see how we could resolve this for you, and we’re always happy to assist further if needed. Thank you for your understanding.
Delivery was exceptionally fast…
Delivery was exceptionally fast especially considering it was the holidays.
24 December 2025
Reply from Editorialist
Hi Devin! Thank you for your wonderful feedback! We’re thrilled to hear that your delivery arrived exceptionally fast, especially during the holiday season. We truly appreciate your support and look forward to assisting you again soon.
DO NOT SHOP HERE
This was one of the worst online shopping experiences I’ve ever had. The company had no problem charging my card immediately, but completely failed to provide any order updates or shipping information afterward.
The item I purchased was out of stock and should never have been charged in the first place. Instead of canceling the order and issuing a refund, they charged me and went silent for weeks. I understand that issues can happen, but basic communication and order updates are the bare minimum. The situation was only resolved after I opened a dispute with my bank, then suddenly, the refund was processed the very next day. That alone speaks volumes about their lack of accountability. Customer service is extremely slow, unresponsive, and unreliable. They only take action when forced. Had I not filed a dispute, I likely would have never been informed that the item was out of stock, and who knows how long they would have held onto my money without doing anything. I would not recommend this company to anyone. Save yourself the frustration and take your business elsewhere.
15 December 2025
Unprompted review
Reply from Editorialist
Hi Sue! We’re very sorry for the frustration caused by your order and the lack of timely communication. We understand how upsetting it is when an item is out of stock and delays occur. We can confirm that your refund was processed on December 30th. If it hasn’t appeared in your account yet, please contact our support team so we can assist you directly. Thank you for your feedback—it helps us improve our service.
Excellent communication.
I knew exactly what was happening with my order. That eliminated any anxiety I might have whether or not I'd get my order by Christmas. And it did arrive in plenty of time to get wrapped, etc.
23 December 2025
Reply from Editorialist
Hi! Thank you for your kind review! We’re glad our updates helped keep you informed and that your order arrived in time for Christmas. We truly appreciate your support!
Reply from Editorialist
Hi Jeff! Thank you so much for your kind feedback! We’re glad to hear you found our service quick and timely. 😊
Our team truly appreciates your support, and we’re always here if you need anything else in the future.
Found what I wanted
19 December 2025
Reply from Editorialist
Hi Meredith! Thank you for your review! We’re happy to hear you found exactly what you were looking for 😊
If you need any assistance or have questions in the future, our team will be more than happy to help.
Reply from Editorialist
Hi Ronster! Thank you for your feedback! We’re glad to hear your order arrived on time and that the item matched what was advertised 😊 We truly appreciate your support and look forward to assisting you again in the future.
Great service
21 December 2025
Reply from Editorialist
Hi Karen! Thank you for your review! We’re happy to hear you had a great experience with our service. Your support means a lot to our team, and we’re always here if you need any help in the future.
I ordered your company track d it down…
I ordered your company track d it down and I had it for xmas
21 December 2025
Reply from Editorialist
Hi Lynn! Thank you for your review! We’re so glad to hear that your order was successfully tracked down and arrived in time for Christmas. We appreciate your trust in our team, and please don’t hesitate to reach out if you need any assistance in the future.
Quick response and delivery of item.
20 December 2025
Reply from Editorialist
Hi Lois! Thank you for your feedback! We’re thrilled to hear that you received a quick response and fast delivery 😊 We appreciate your support and look forward to serving you again soon.
Good service
20 December 2025
Reply from Editorialist
Hi Cheryl! Thank you for your review! We’re glad you’re happy with our service. Your support means a lot to us, and we’re always here to help whenever you need.
Good Customer Service
Your company was in contact with me consistently about the availability of the product and shipping time frame.
19 December 2025
Reply from Editorialist
Hi Angela! Thank you for your feedback! We’re glad to hear that our team kept you updated on the product availability and shipping timeframe. We really appreciate you taking the time to share your experience and hope to serve you again soon!
Sham Website
Items come up as in stock on Editorialist, then when you click "buy", it sends you to the manufacturers website where it is out of stock. Such a sham website.
23 December 2025
Unprompted review
Reply from Editorialist
Hi Monica! Sorry for the frustration! Our inventory moves fast, so sometimes items sell out quickly after showing as available. The “Add to Bag” button only works when an item is in stock, but availability can change fast. Thanks for your feedback!
They did not accommodate me for…
They did not accommodate me for exchange with a smaller size!
19 December 2025
Unprompted review
Reply from Editorialist
Hi Julie! We’re sorry to hear that your exchange request wasn’t accommodated. This item was $595 and is now $268 (55% off), and as noted in our return policy, it is non-returnable and final sale. We still want to help if we can! One of our support team members reached out via email to explore possible alternatives—please check your inbox. We truly appreciate your understanding and patience.
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