After a misunderstanding about shipping costs. (I didn't realise the charge was per 25kg) eFix met me half way on the extra cost. Very fair and equitable.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Struggling on my laptop to make a small purchase online costing under £5 (ex. p.&p.), their representative responded to my phone call for help by immediately offering to post the items to me for free... See more
I've been a customer of efix.uk for quite some time now and I've always received first class customer service along with very quick dispatch and delivery time's. Price's throughout their website are a... See more
Even though wrong item sent the response and speed of the correct item being sent was second to none , great company with the customer first
Company details
- Hardware Shop
- also in
- Cleaning products supplier
- Hardware Accessories Store
- Pneumatic tools supplier
- Tool shop
- Tools Wholesaler
Written by the company
The UK's Leading Wholesale Distributor. Having processed over 15,000 orders over the course of our first 18 months of trading online, eFix has embedded dedicated, honest and fair customer service at the core of our professional beliefs. We work on mutual respect to ensure 100% satisfaction with our order and supply process, meaning your entire eFix customer service experience should be the absolute best it can be. We look forward to dealing with you soon.
Contact info
eFix UK The Tile Warehouse, 21 Neptune Enterprise Centre, Neptune Street , CH41 3QT, Birkenhead, United Kingdom
- 0333 340 3349
- sales@efix.uk
- efix.uk
4.9
Excellent
598 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent personal service from Harry who rang me after I placed my order online. Keen pricing and prompt delivery by Parcelforce.
20 June 2024
Unprompted review
Delivery time and general experience…
Delivery time and general experience was excellent.
26 June 2024
Really competitively priced product
Really competitively priced product. Positive online order experience with quick delivery.
26 June 2024
Phone call
I had to make a phone call about a problem with the website but nobody was available. However very shortly afterwards I was rung back and the problem was sorted.
26 June 2024
Brilliant customer service
Wrong item was delivered, but brilliant customer service and refunded the full amount (postage included which was very nice of them) instantly. Would use again
14 June 2024
Unprompted review
Excellent customer service
For the first time ever on 10 June 2024 I placed an order with eFix.uk and it was correctly delivered to my home the following day. I am a very happy customer.
10 June 2024
Unprompted review
Difficult to find. Easy to deal with.
I had searched everywhere for this item before coming upon it in e.fix. They delivered quickly and it did what it said it would. No more draughts through the door. Great stuff.
28 May 2024
cost of product is too high
29 May 2024
Great service price and product
29 May 2024
Great company and product.
The quick service and product are great .The downside is using DPD for delivery .The driver never came to my door ,I have two dogs who hear the first footsteps on the wooden ramp outside .I was also in and the doorbell wasn’t rung .The parcel was dropped off at the Spar shop .Also the very same day my daughter was expecting a parcel being delivered by Shaun DPD ,she was also at her home ,no one knocked and the parcel had to be rearranged. I understand this is not the fault of EFix but maybe need to look at an alternative delivery company.
The product itself is perfect and the company themselves are very efficient, maybe just use a different delivery company.
28 May 2024
Use this company - you will not be disappointed 😉
I’ll be helpful and constructive and be honest as I can
This company is exceptional - and Harry is your man!
Nothing’s too much trouble, advice is good and free
From ordering to delivery < 24hrs, that’ll do for me! ✅
21 May 2024
Unprompted review
Excellent Customer Service
Excellent Customer Service. Courier lost my item and eFix simply shipped another via a different courier as soon as it was obvious there was an issue.
14 May 2024
Unprompted review
Easy and quick
27 April 2024
Excellent service from this company…
Excellent service from this company ordered Sunday afternoon delivered Tuesday. Just what I wanted and totally original and genuine items.
28 April 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.