eharmony Canada Reviews 247

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, most reviewers were somewhat happy with their experience overall. Many people appreciate the platform's organization and ease of navigation, finding the website clean and well-structured. Reviewers also value the extensive profile creation and the detailed questionnaire, which helps in understanding personalities and matching compatible individuals. The ability to connect with others and the thoughtful matches are frequently mentioned as positive aspects. However, some people were dissatisfied with the subscription and pricing, describing it as astronomical and a waste of money. There are concerns about subscription management and billing practices. Some reviewers also noted issues with the user experience, such as difficulty accessing sent likes or seeing who has read messages. Additionally, a few customers mentioned a low number of active members, concerns about profile authenticity, and a lack of photo verification, leading to frustration with the quality of matches.

What people talk about most

User experience

Reviewers mention ambiguous feedback about user experience. Many customers appreciate the ability to create... See more

Website

Customers consistently note ambiguous experiences with the website. While some reviewers found the site easy... See more

Subscription

People report negative experiences with subscription. Many customers express dissatisfaction with unexpected... See more

Price

Clients share negative opinions on price, with many reviewers describing it as very expensive and a "money... See more

Service

Consumers find service to be ambiguous. While some reviewers express satisfaction, finding many matches and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like that people are here to find a serious relationship. I also like it when eHarmony emails me informing me that they have removed someone for reasons they went against policies. I also appreciate... See more

Rated 4 out of 5 stars

I like seeing the photos so I wonder why some guys don't post any at all? Do you tell them they have more chance of success with art least one pic? I wish it was easier to access my sent likes &... See more

Rated 4 out of 5 stars

Excellent profile management. Payments only debited to my account monthly; eg. Match took a 2 year payment all as once, I felt like I was being robbed.

Rated 4 out of 5 stars

Well I was hoping to see someone that had sent me a like but when i got in you had banned them from site so i am not sure why but anyway you are trying to protect the people paying for this service.


3.6

Average

TrustScore 3.5 out of 5

247 reviews

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Rated 2 out of 5 stars

This platform delivers far less than…

This platform delivers far less than its promise. The number of fake/scam profiles is unsatisfactory and the administrators do not perform validity checks before permitting communication between users. In addition the number of users from out of region shouldn't be classified as matches. I'm extremely disappointed.

12 December 2025
Unprompted review
Rated 4 out of 5 stars

I like seeing the photos so I wonder…

I like seeing the photos so I wonder why some guys don't post any at all? Do you tell them they have more chance of success with art least one pic?

I wish it was easier to access my sent likes & see who has read them or not. Then I know if I should follow up with another message or not.

Maybe you could create some standard, brief responses such as "Thank you for your message, I'll respond in more detail later" or "Thank you for your message. Sorry I'm not available at this time".

7 December 2025
Unprompted review
Rated 5 out of 5 stars

Unbelievable but true

Unbelievable but true. I met my perfect match on the morning that we both joined. We are extremely happy, and our pasts have had so many milestones in common. It is like that we have known each other for years. Thank you ❤️

2 November 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT join this website

DO NOT join this website. Their subcsription price is astronomical and my CC was charged without me knowing. I would encourage. In the chat Austin said he would have a specialist look at reimbursement for me, and then the email said 2 minutes later that it's too bad for me , we got your money, and we don't care. There is a better, cheaper, more ethical way to find a date . This is a fraudulent company. My lawyer is already looking into it.

15 November 2025
Unprompted review
Rated 5 out of 5 stars

First time subscriber comments

This is my first time ever logging into a dating website, and I have to say, I’m genuinely impressed with eHarmony. The site is clean, well-organized, and remarkably easy to navigate, even for a complete newcomer. What stands out most is how useful it has already proven to be — the matches feel thoughtful and aligned with what I’m looking for, and the overall experience has been surprisingly enjoyable. For someone stepping into online dating for the first time, eHarmony has made the process both comfortable and encouraging.

18 November 2025
Unprompted review
Rated 4 out of 5 stars

I like that people are mostly here to…Meet

I like that people are here to find a serious relationship. I also like it when eHarmony emails me informing me that they have removed someone for reasons they went against policies. I also appreciate eHarmony's prompt replies to my questions. Members please verify your profile.

10 November 2025
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Service…Beware

I have been having issues since the moment I mistakenly signed up. They weren't willing to be accommodating, which is a different issue, but if you have any problem, you better hope they have a template to directly answer you with. You cannot speak to anyone physically - email only.

I was bombarded for weeks to make a payment because they chose not to use my card on file after I made a complaint to my bank. They didn’t inform me of this and I was sent invoices in varying currencies sporadically saying it was my error, but they refused to answer any of my questions directly to clarify what was going on. On top of this, when they sent me a link to use an alternative payment method, I emailed them asking why the payment amount on the link wasn't the same as the invoice (with screenshots) and I didn’t get a direct response for a week and a half. Just nonsensical templates. I finally sent a pointed email saying that I’ve had enough and asked if I needed to seek legal representation so I can get a response and pay. I also said that I needed a Manager’s response with direct written responses.

Today I paid off the remaining balance of the full subscription because I was threatened that I was going to have to because it was my fault that payments weren’t made, and I hadn’t responded to them within 14 days of my invoice. Yes, according to them, all of the previous correspondence I had just mentioned didn’t happen and it was my fault. I responded to the agent, Fabriana, telling her the real facts and asked her to read all of the attached conversations I had with proof of our correspondence. I also requested that their outrageous business practices and treatment of me be acknowledged and apologized for. Her response was essentially “thank you for your payment”. Disgusting.

This situation was a nightmare, and I’ll be happy to provide an update if they do the right thing and acknowledge their mistake so that they can be a better business (and people) and not do this to other people. Never in my life have I had someone so eager to take money from me, but refuse to help me so that I can do so, and then tell me it’s my fault. Unreal.

5 November 2025
Unprompted review
Rated 1 out of 5 stars

Bad dating site

I paid the full subscription which is minimum that you can take is 6 months. After scrolling through the profiles I realized that there were less than ten profiles in my area (Ottawa-Gatineau) and most haven’t been online in over a month. After two days no one has even seen my profile yet. I tried to get my money back but I get no reply from customer service. Just a very bad experience. Beware.

2 November 2025
Unprompted review
Rated 4 out of 5 stars

People banned from site

Well I was hoping to see someone that had sent me a like but when i got in you had banned them from site so i am not sure why but anyway you are trying to protect the people paying for this service.

1 November 2025
Unprompted review
Rated 4 out of 5 stars

i think EH keeps their promises i,am…

i think EH keeps their promises i,am a little concerned about the different prices quoted to renew membership, it seems you are forcing members to commit to 2years , not every one can commit for that long, I maybe interested in i year not two,

27 October 2025
Unprompted review
Rated 1 out of 5 stars

Just a bad dating site

I just finished my degree, thought I'd try a dating app now that I have some free time, meet that special girl.

Well, after like an hour of set up, all I got were blurred pictures (you have to pay to see people?) and all of the matches were 1000s of miles away. It's like they don't understand Canada is big.

Avoid.

21 October 2025
Unprompted review
Rated 1 out of 5 stars

If you subscribe

If you subscribe, you get responses of your messages.
As soon as you decide to cancel your subscription? You still can send any contact, but responses stop. They make your page still under review.
You're kind of blocked in the other side.
Think twice before you cancel your subscription.
Heaven for scammers too. You report with evidence. CC don't even reply.
Money waisted...

16 October 2025
Unprompted review

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