eharmony Canada Reviews 248

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, most reviewers were somewhat happy with their experience overall. Many people appreciate the platform's organization and ease of navigation, finding the website clean and well-structured. Reviewers also value the extensive profile creation and the detailed questionnaire, which helps in understanding personalities and matching compatible individuals. The ability to connect with others and the thoughtful matches are frequently mentioned as positive aspects. However, some people were dissatisfied with the subscription and pricing, describing it as astronomical and a waste of money. There are concerns about subscription management and billing practices. Some reviewers also noted issues with the user experience, such as difficulty accessing sent likes or seeing who has read messages. Additionally, a few customers mentioned a low number of active members, concerns about profile authenticity, and a lack of photo verification, leading to frustration with the quality of matches.

What people talk about most

User experience

Reviewers mention ambiguous feedback about user experience. Many customers appreciate the ability to create... See more

Website

Customers consistently note ambiguous experiences with the website. While some reviewers found the site easy... See more

Subscription

People report negative experiences with subscription. Many customers express dissatisfaction with unexpected... See more

Price

Clients share negative opinions on price, with many reviewers describing it as very expensive and a "money... See more

Service

Consumers find service to be ambiguous. While some reviewers express satisfaction, finding many matches and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like that people are here to find a serious relationship. I also like it when eHarmony emails me informing me that they have removed someone for reasons they went against policies. I also appreciate... See more

Rated 4 out of 5 stars

I like seeing the photos so I wonder why some guys don't post any at all? Do you tell them they have more chance of success with art least one pic? I wish it was easier to access my sent likes &... See more

Rated 4 out of 5 stars

Excellent profile management. Payments only debited to my account monthly; eg. Match took a 2 year payment all as once, I felt like I was being robbed.

Rated 4 out of 5 stars

Well I was hoping to see someone that had sent me a like but when i got in you had banned them from site so i am not sure why but anyway you are trying to protect the people paying for this service.


3.6

Average

TrustScore 3.5 out of 5

248 reviews

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Rated 1 out of 5 stars

60% of the matches have no pictures

60% of the matches have no pictures
30% are bots
SCAMMERS
Been emailing them 4 times already to try to cancel they been ignoring me the whole time. !! I am going to make the worst publicity ever till they cancel my account RIDICULOUS

27 August 2025
Unprompted review
Rated 5 out of 5 stars

eHarmony, A Complete and Safe Approach

eHarmony has created a program that allows the individual client to feel safe. Their clients are allowed to learn about other individuals of compatible profiles and given a safe venue in which to communicate.
Thank you, for making the first steps easier and allowing decisions to meet to evolve naturally, in the members’ own time frames.

Sincerely,
A satisfied patron.

4 April 2025
Unprompted review
Rated 4 out of 5 stars

New to this site is so no opinion formed yet

No, I can’t judge yet. I just signed up. I’m new to this site as long as it’s gonna let me see the messages browse the people and I have no problem signing in then I will leave on an opinion later on when I get used to this site.

21 August 2025
Unprompted review
Rated 3 out of 5 stars

WILLING TO RELOCATE

I LIKE THE RATING SYSTEM. I WOULD LIKE TO SEE WHAT THE GALS ARE LOOKING FOR IN A MAN AND AN AGE RANGE. I DO BELIEVE AT LEAST ONE PICTURE SHOULD BE MANDATORY (actually more pictures usually means more serious). I WOULD LIKE TO SEE IF THE CANDIDATE IS WILLING TO RELOCATE. I LIVE ON THE PRAIRIES LOOKING AT A GAL FROM NEWFOUNDLAND WHO LIKES TO STOLL ON THE SANDY BEACH. THE ONLY WATER I HAVE LIKE THAT WE CALL A SLOUGH AND THERE'S NO SAND.

4 August 2025
Unprompted review
Rated 1 out of 5 stars

Eharmony is a scam!!

Eharmony is a scam!!! There were no eligible people they were bots. And They also dupe you into a subscription and when you try to cancel they wont let you

5 August 2025
Unprompted review
Rated 1 out of 5 stars

I was catfished twice

I was catfished twice! eHarmony does even review the people they sign up and when you let them know they blow you off. I guess they make enough money. Don't waste your time

1 July 2025
Unprompted review
Rated 5 out of 5 stars

A Little About Me:

A Little About Me:
I’m originally from Japan but spent most of my adult life in Europe — about 25 years in total. I lived 20 years in Belgium, 3 years in Paris, and 2 years in London. After finishing university in Japan, I started working in the airline industry and have been in it for over 25 years now. It’s been an exciting journey that’s taken me around the world and given me a deep appreciation for different cultures.

25 July 2025
Unprompted review
Rated 1 out of 5 stars

“Beware: No Flexibility or Empathy for Honest Mistakes

I’m very disappointed with my experience on eHarmony.
I accidentally purchased a 24-month subscription and contacted customer care within less than an hour to explain the mistake and request a cancellation. Despite addressing the issue immediately and not meaningfully using the service, eHarmony has refused to release me from the 23 remaining payments — over $800 total — citing rigid terms and conditions.

I understand the importance of clear policies, but I expected a company built around human connection and support to show empathy and flexibility when genuine mistakes happen, especially when flagged right away.

Instead, I’ve been met with cold, scripted responses and no willingness to resolve a situation that will cause real financial strain. This experience has been disheartening and frustrating — I would caution others to be very careful before clicking anything on this platform, as they lock you into long-term plans with no room for correction, even for immediate errors.

I truly regret signing up and hope sharing my experience helps others make an informed decision.

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent & Controlled Dating App

Very well organized,flexible in reference to privacy and the algorithm options gives you a better idea who is out there..No silly pop ups every 5 seconds. Very responsive to movements around my profile, with notifications or email!!

2 July 2025
Unprompted review

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