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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting their quick responses, helpfulness, and efficiency in resolving issues. Many people also appreciate the fast shipping and the overall positive experience with their orders. However, some customers occasionally received incorrect or damaged products, or experienced issues with items not working as expected. In these instances, the responsive customer service team was noted for quickly addressing and resolving these concerns, often by sending replacements or issuing refunds.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the quick... See more

Product

Reviewers highlight ambiguous aspects of product. Many customers praise the high quality and great prices of... See more

Order

Clients share positive opinions on order. Many customers consistently praise the quick processing and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency. Customers... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the fast shipping,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I completely messed up my shipping address and didn't notice until my order was placed. I got ahold of customer service and they got back to me within a couple hours, and they straightened everything... See more

Rated 5 out of 5 stars

I placed my first order and received it within 5 days! When I opened my order, I received 3 wrong flavors! Errors happen and the box colors of what I ordered verse what I received were so dang cl... See more

Rated 5 out of 5 stars

I’ve ordered a few times with this company and have only received a wrong order once. What I ordered vs what I received were so close in name and i understand mistakes happen. Evelyn was great in prom... See more

Rated 5 out of 5 stars

First let me say the shipping was fast, much faster than most places i have used. I reached out to customer service, since there was an issue with my juice, and they were quick to respond every time t... See more


Company details

  1. Vaporiser shop

Written by the company

eJuiceDB.com is your best online choice for 1300+ top eJuice/eLiquid vaping ecig brands. Get the brands you like to vape at the prices you expect!


Contact info

4.8

Excellent

TrustScore 5 out of 5

193 reviews

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Rated 5 out of 5 stars

I made a purchase at 3:00 a.m

I made a purchase at 3:00 a.m. only to realize that my city and state r reflected my previous address. I emailed them and their response was immediate. By 7:00 a.m. the situation was resolved. Rarely have I gotten such an immediate response and expedited resolution.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service!!

I have doing business with this group a little over a year. They process their orders quickly and I get them consistently in less than a week. They only have made only made one error but fixed it within 24 hours. Exceptional customer service. My go to shop!!

1 August 2025
Unprompted review
Rated 1 out of 5 stars

This company shorted me one vape from a…

This company shorted me one vape from a recent order. There is no phone number to call, only email. Their customer service is poor. I guess I need to initiate a charge back with my bank. I would not recommend doing business with this company.

30 April 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

I would rate as 0 if that was possible Placed order on eJuiceDB website, didn't receive confirmation but payment was processed. Eventually received order and saw that order was placed with another of their affiliated companies. I received product but not before initiating a transaction dispute with my bank. Support was ridiculous and they "no longer" offer phone support. I will be making sure all my vaping friends avoid this company.

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

I am very careful about purchasing online. I will definitely use them going forward. The shipping was the fastest I've ever had. There are other sites where they may be a few dollars cheaper but after you add in taxes, shipping, and fees trust me it's cheaper. The vapes are legitimate and I highly recommend them.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. I order 10-15 from this site every month. Best pricing, always quick shipping. I’ve tried other sites and sometimes the shipping takes forever, and random times they won’t be delivered due to the courier being required to see an ID. I like that I can take care of that beforehand. Products are always consistent, other sites the same product might vary in quality. Out of all of the very many times I have ordered from here, I have only ever had my order be incorrect ONCE, and Missy immediately resolved the issue. The correct order was already being shipped by the time I saw the email reply. Other sites make you send back the incorrect product first before replacing, very inconvenient. Missy was beyond helpful and I will always order from here!

6 March 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend!!

I found this site just because I wanted to take the time to write a review about how good the service of this company is. Ive ordered many times from them and theyve given me nothing but flawless, timely, and quality service and that can be hard to find these days so I gotta give the credit where its due.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

They always come through

They always come through! I order from them regularly and never have any issues! I asked a question about shipping and Missy got back to me in record time. Can't say enough good things!

20 February 2025
Unprompted review
Rated 5 out of 5 stars

I ordered Elfbar pi9000 the flavors are…

I ordered Elfbar pi9000 the flavors are not too sweet, just the right amount of sweetness. The vape is perfect and smooth. I will be ordering this product again. Customer Service is the best I have ever encountered with a vape company. I ordered after 3 on Tuesday, I live in Florida, the products were on my doorstep Friday morning at 10 am. Not only did I find a favorite vape, I found my favorite online company to order from.

17 January 2025
Unprompted review
Rated 5 out of 5 stars

I placed an order from ejuiceDB

I placed an order from ejuiceDB, it was easy to do online, they have everything I needed at the best prices I've found online, I only had to spend $85 for free shipping, I had a few concerns due to the snow storm in my city and called customer service which I got immediately through to Evelyn who not only helped me she was extremely pleasant and courteous, I have no problem saying I will stay with this company, absolutely no reason to shop elsewhere, don't miss out on this one.

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Great vape. Awesome selection. Super fast shipping and reasonable prices. Definitely my new go to for vapes. Excellent customer service as well.

19 December 2024
Unprompted review

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